Avaya B5800 User Manual

Implementing Standalone Voice Mail forthe Avaya B5800 Branch GatewayRelease 6.218-604088Issue 1June 2012

Locale selected in Manager Fallback LanguagesKuwait (ark) ara > eng > enuLatin Spanish (esm) esp > enu > engMorocco–French (arm) fra >

timeout occurs. If the park timeout occurs, the caller hears the Park and Page error promptand is then returned to the call flow that initiated the Pa

For more information about managing B5800 Branch Gateway systems, see Implementing theAvaya B5800 Branch Gateway for an Avaya Aura® Configuration, doc

Related resourcesRelated documentsEnsure that you have read this document before starting the installation. Additional documentsyou may need to consul

Standalone Voice Mail overview14 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 2: Software installationThe Standalone Voice Mail application is one of the Linux components installable as part of the IP OfficeApplication

DrivesThe server PC must be configurable to boot from a DVD or another external source in orderto overwrite any existing operating system. This may re

Note:If the PC does not boot from the DVD and instead starts an existing operatingsystem, that indicates that the boot order of the server PC needs t

7. In the Install confirmation dialog box, select Yes.8. In the Package Selection dialog box, select OK.9. In the Configure Network Interface dialog b

• To have the DHCP server automatically provide the hostname. selectautomatically via DHCP, Note:Not all DHCP servers support issuing hostnames.• To e

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Configuring Standalone Voice MailProcedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit. IP Office Manager

iii. In the Retry timeout field, use the up and down arrows to set theamount of time to elapse before the page is repeated. The time isset in 15–secon

Software installation22 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 3: User mailbox configurationStandalone Voice Mail creates a mailbox for each user on the B5800 Branch Gateway system. Calls arerouted to the

can be sent if required. See Configuring voicemail email integration on page 27 for moreinformation.Changing a user's voicemail configurationAbou

Voicemail tab field descriptionsName DescriptionVoicemail Code Default = Blank, Range = 0 (no code) to 15 digits. Thisfield can be used to set a mailb

Name DescriptionUMS Web Services Default = Off. This setting is not used for StandaloneVoice Mail.Voicemail Email Default = Blank (No voicemail email

Name Descriptiontransferred to are entered in the DTMF breakout fieldsdescribed below.System default values can be set for these numbers andare used u

Voicemail email integration uses the B5800 Branch Gateway system's SMTP settings to sendmessages to the customer's email server. That server

11. Select File > Save Configuration to merge the changes back to the system.12. If the SNMP configuration was changed, restart the system.SMTP tab

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• For announcements configured for hunt groups to be used effectively, the hunt group'sVoicemail Answer Time must be extended or Voicemail On mus

Name DescriptionWait before 2nd announcement Default = 20 seconds. Range = 0 to 9999 seconds. Thissetting sets the wait between the first and the seco

Record Time field provided in the System > Voicemail tab. The maximum value that can beconfigured in the Maximum Record Time field is 180 seconds.

b. In the Retries field, use the up and down arrows to set the number of times torepeat the page.c. In the Retry timeout field, use the up and down ar

User mailbox configuration34 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 4: Hunt group mailboxconfigurationStandalone Voice Mail creates a mailbox for each hunt group on the B5800 Branch Gateway system.Calls are se

Procedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit to edit the system configuration for the device. IP

Name Descriptionbusy or do not answer within the group's set allocatedanswer interval. Note that selecting Off does not disableuse of the user&ap

Name DescriptionAlert If set to Alert, each time a new voicemail message isreceived in the voicemail mailbox, a simple emailmessage is sent to the ema

8. Repeats steps 3 through 7 for any other hunt groups for which the user requiresmessage waiting indication.9. Select File > Save Configuration to

4 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Field Contains…Code *99Feature Voicemail CollectTelephone Number “?Sales”Line Group Id 0The Voicemail Collect feature and hunt group mailbox name can

2. In the left navigation pane, do one of the following:• To configure an announcement for a user, click User.• To configure an announcement for a hun

Hunt group mailbox configuration42 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 5: Auto attendant configurationIn addition to basic voicemail operation, Standalone Voice Mail supports auto attendant services. Up to40 auto

Creating an auto attendantAbout this task Note:If you are going to use time profiles in the auto attendant, the time profile has to be createdbefore c

Auto Attendant tab field descriptionsName DescriptionName Range = Up to 15 characters. This field sets the namefor the auto-attendant service. Externa

Name DescriptionTime Profile The time profile that defines each period of autoattendant operation. When there are overlaps or gapsbetween time profile

the auto attendant number that is dialed and Y is from 00 to 11 for the key programmed forPark and Page. Note:• To prevent abuse of these default shor

do not make a valid key press within the auto attendant's Maximum Inactivitytime.Using time profiles, you can add additional destination sets to

3. Select File > Save Configuration to save the changes back to the system.Transferring a call using a programmed buttonProcedure1. Place the call

ContentsChapter 1: Standalone Voice Mail overview...7Mailbox features...

3. Press TRANSFER again to complete the process.Using an auto attendant to access voicemailAbout this taskA useful function in auto attendants is to l

8. Create an auto attendant and select the key that the caller should use. See Creatingan auto attendant on page 44 for more information.a. Set the Ac

11. In the Retry timeout field, use the up and down arrows to set the amount of timeto elapse before the page is repeated. The time is set in 15–secon

• Are marked as Ex Directory (User > User) in the B5800 Branch Gatewayconfiguration.• Do not have a recorded mailbox name prompt. They can record t

Auto attendant configuration54 Implementing Standalone Voice Mail for the Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 6: MiscellaneousRemote mailbox accessRemote mailbox access is accessing a mailbox from any location that does not match themailbox user'

Configuring buttonsAbout this taskThe same features used for Standalone Voice Mail short codes can also be assigned totelephone buttons.Perform this t

Button Programming tab field descriptionsName DescriptionVoicemail Collect Allows access to a mailbox to collect or leave messages.The mailbox and act

Gateway is centrally managed by System Manager, you must disable the System Manageradministration feature for the branch (by disabling Under SMGR Admi

5. Click OK.6. Select File > Save Configuration to save the changes back to the system.Default short codesThe following default system short codes

Programmed buttons...48Short code

Field Contains…Code *99Feature Voicemail CollectTelephone Number “?Main”Line Group Id 0Question markUsing just ? in the Telephone Number without quote

IndexAAccess code ...23Announcements ...23, 29,

Software installation ...15Standalone Voice Mail overview ...7Supported

Chapter 1: Standalone Voice Mail overviewStandalone Voice Mail provides basic voice mail mailbox services for all users and hunt groups createdon the

Supported languages• Arabic (ara)• Chinese (Hong Kong)• Chinese–Mandarin (chs)• Danish (dan)• Dutch (nld)• English UK (eng)• English US (enu)• Finnish

• If no user or incoming call route Locale is applicable, the system Locale is used.• A short code Locale, if set, is used and overrides the options a