Avaya BCM 2.0 Voice Messaging manuals

Avaya BCM 2.0 Voice Messaging User Manual (170 pages)

Brand: Avaya | Category: Supplementary music equipment | Size: 1.29 MB |

English

Table of contents

Set Up and Operation Guide

1

Contents

3

4 Contents

4

Contents 5

5

6 Contents

6

Contents 7

7

8 Contents

8

Contents 9

9

10 Contents

10

Section I - Getting started

11

Introduction

13

14 Introduction

14

Introduction 15

15

How this guide is organized

16

Symbols and conventions

16

What appears on the display

16

Prerequisites

16

18 Introduction

18

Voice Messaging for use

19

Ending a session

26

Interrupting a voice prompt

26

Greeting Tables

32

Recording a Company Greeting

35

Setting up a Greeting Table

35

Messaging

39

Enabling Touchtone Gate

41

3. Click the OK button

43

Setting the Operator Status

45

Setting the Business Status

46

Section IV - Mailboxes

51

Overview of Mailboxes

53

Tools and materials

54

Terms and definitions

55

Class of Service

56

Default values

57

Messaging Classes of Service

57

Mailbox Overrides

58

Overview of Mailboxes 59

59

60 Overview of Mailboxes

60

Overview of Mailboxes 61

61

Dialing restrictions

61

62 Overview of Mailboxes

62

System Administrator

63

Controling volume

70

Delivery Options

70

1234567 403

75

75

Creating Mailboxes

77

78 Creating Mailboxes

78

Adding multiple mailboxes

79

Guest Mailboxes

80

Creating Mailboxes 81

81

82 Creating Mailboxes

82

Information Mailboxes

83

84 Creating Mailboxes

84

Changing mailbox options

85

Deleting a mailbox

86

Mailbox Administration Tasks

87

About mailbox passwords

88

Broadcast and Group messages

91

Caller ID (CLID)

97

Mailbox feature codes

99

Programming a memory button

100

How CCR works

103

About the CCR Tree structure

106

Leave Message

108

Transfer

108

Overview

109

Adding a Menu sub-node

112

Adding a Mailbox node

114

Adding a Transfer

115

Saving a CCR Tree

117

Assigning a CCR Tree

117

Testing a CCR Tree

117

Saving a CCR Tree to a file

119

Disabling a CCR Tree

120

Changing the Home node menu

120

Changing a Sub-node

121

Moving a node

121

Deleting a menu

121

Deleting a Tree

122

Section VI - Maintenance and

123

Troubleshooting

123

Directory Report

126

Numeric Mailbox Report

126

System Group List Report

126

Mailbox Activity Report

127

Caller ID (CLID) Report

127

Dialing Translation Report

127

Alarm Report

127

Custom Call Routing Report

127

System Configuration Report

128

Operating trouble

134

Section VII - Appendices

137

Appendix A: Dialing

139

Translation

139

Setting the Dialing

142

Translation Parameters

142

Building a Dialing

143

Translation Table

143

Deleting a Dialing

144

Translation Table entry

144

Attendant

145

Ringing Answer Button

146

The central receptionist

147

The Costume Room

148

The managers

150

Feature Compatibility

151

Voice Messaging

155

Glossary

157

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