Avaya 3100 Mobile Communicator Fundamentals User Manual

Avaya 3100 Mobile CommunicatorFundamentalsRelease: 3.1Document Revision: 02.03NN42030-109.

10 New in this releaseRevision historyJuly 2010 Standard 02.03. This document is issued to supportAvaya 3100 Mobile Communicator Re

11.OverviewThis document describes the Avaya 3100 Mobile Communicator (Avaya3100 MC) product.Navigation•"Avaya 3100 Mobile Communicator overview&

12 OverviewAvaya 3100 Mobile CommunicatorFundamentalsNN42030-109 02.03 15 July 2010.

13.Avaya 3100 Mobile CommunicatoroverviewThis section gives an overview of the Avaya 3100 Mobile Communicatorproduct and architecture.Navigation•"

14 Avaya 3100 Mobile Communicator overviewAvaya 3100 Mobile Communicator architectureThe following diagram shows the Avaya 3100 Mobile Communicatornet

Avaya 3100 Mobile Communicator features 15Avaya 3100 Mobile Communicator featuresThe following table lists the features available in Avaya 3100 Mobile

16 Avaya 3100 Mobile Communicator overviewTable 1Avaya 3100 Mobile Communicator features (cont’d.)ClientCalls Web UIMid Call Feature: Consultation cal

17.Avaya 3100 Mobile Communicator -ClientsAvaya 3100 Mobile Communicator (Avaya 3100 MC) provides softwareapplications, called the Avaya Mobile Commun

18 Avaya 3100 Mobile Communicator - ClientsFor more information about the individual clients, see:• Avaya 3100 Mobile Communicator - Client for BlackB

Avaya 3100 MC - Client hardware and software 19Avaya 3100 MC - Client for iPhoneThe Avaya 3100 MC - Client for iPhone operates on an iPhone handheldde

Avaya 3100 Mobile CommunicatorRelease: 3.1Publication: NN42030-109Document release date: 15 July 2010© 2008-2010 Avaya Inc.All Rights Reserved.NoticeW

20 Avaya 3100 Mobile Communicator - ClientsTable 2Supported devices (cont’d.)Device brand ModelOperating system(OS)Avaya 3100MCRel 3.1Avaya 3100MCRel

Avaya 3100 MC - Client hardware and software 21Table 2Supported devices (cont’d.)Device brand ModelOperating system(OS)Avaya 3100MCRel 3.1Avaya 3100MC

22 Avaya 3100 Mobile Communicator - ClientsAvaya 3100 MC - Client software installationAvaya 3100 MC - Client software installs on the devices using o

23.Avaya 3100 Mobile Communicator -Web UIThe Avaya 3100 Mobile Communicator - Web UI (Avaya 3100 MC - WebUI) allows access to Avaya 3100 Mobile Commun

24 Avaya 3100 Mobile Communicator - Web UI• Conferencing• Attendant features, including busy lamp field and barge-in•Device handoff between office tel

25.Avaya 3100 Mobile CommunicatorGatewayThe Avaya 3100 Mobile Communicator Gateway interacts with the Avaya3100 Mobile Communicator - Client (Avaya 31

26 Avaya 3100 Mobile Communicator GatewayAvaya 3100 Mobile Communicator Gateway featuresThe Avaya 3100 Mobile Communicator Gateway provides the Avaya3

Avaya 3100 Mobile Communicator Gateway installation and configuration 27Table 3Hardware components (cont’d.)HardwareSpecificationMemory 2 GigaByte Dyn

28 Avaya 3100 Mobile Communicator Gateway• Enterprise Communications Server (ECS)•Backup Avaya 3100 Mobile Communicator Gateway (if installed)• Lightw

Avaya 3100 Mobile Communicator Gateway administration and security 29• Install the root or intermediate (or both as required by the CA) andsigned cert

The trademarks, logos and service marks (“Marks”) displayed in this site, the documentation(s) and product(s) provided by Avayaare the registered or u

30 Avaya 3100 Mobile Communicator GatewayAvaya 3100 Mobile CommunicatorFundamentalsNN42030-109 02.03 15 July 2010.

31.Other componentsThis section documents other components in Avaya 3100 MobileCommunicator (Avaya 3100 MC).Navigation•"LDAP server" (page 3

32 Other componentsAvaya 3100 Mobile CommunicatorFundamentalsNN42030-109 02.03 15 July 2010.

33.Documentation roadmapThis section provides an overview of all technical documentation availablefor Avaya 3100 Mobile Communicator (Avaya 3100 MC).N

34 Documentation roadmapRetired technical documentsThe following documents are retired in Avaya 3100 Mobile CommunicatorRelease 3.1.•Avaya 3100 Mobile

Roadmap 35Table 4Avaya 3100 Mobile Communicator documentation packagingJob functionAvaya 3100 Mobile CommunicatordocumentAvaya 3100 Mobile Communicato

36 Documentation roadmapDocument title DescriptionAvaya 3100 Mobile Communicator -Client for Windows Mobile User Guide(NN42030-107)This document descr

Text conventions 37Document title DescriptionAvaya 3100 Mobile CommunicatorAdministration and Security(NN42030-600)This document describes how tomanag

38 Documentation roadmapAttention: Use Attention instead of Note or Important to draw the user’sattention to key information that does not carry with

Modular, task-based information 39Work flows and task flowsTask-based documentation emphasizes procedural information.Flowcharts provide the primary nav

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40 Documentation roadmapFigure 2Work flows, task flows, and procedures in task-based documentationAvaya 3100 Mobile CommunicatorFundamentalsNN42030-10

41.Avaya 3100 Mobile Communicatorcommunication call flowsThis chapter describes the call flows for typical communication scenariosbetween the various c

42 Avaya 3100 Mobile Communicator communication call flowspoint in time, so the registered Avaya 3100 Mobile CommunicatorGateway receives all related

Avaya 3100 Mobile Communicator Gateway call termination process 43Figure 4Client registration call flowAvaya 3100 Mobile Communicator Gateway call ter

44 Avaya 3100 Mobile Communicator communication call flowsFigure 5Avaya 3100 Mobile Communicator Gateway call termination process call flowAvaya 3100

Avaya 3100 Mobile Communicator Gateway call origination - Call-me-First process 45Figure 6Avaya 3100 Mobile Communicator Gateway call origination - Di

46 Avaya 3100 Mobile Communicator communication call flowsFigure 7Avaya 3100 Mobile Communicator Gateway call origination - Call-me-First call flowAva

47.TerminologyThis chapter contains the Avaya 3100 Mobile Communicator (Avaya 3100MC) terminology.Abbreviation DefinitionAvaya 3100 MC Avaya 3100 Mobi

48 TerminologyAbbreviation DefinitionOCS Microsoft Office Communications Server 2007PCA Personal Call AssistantPSTN Public System Telephone NetworkPBX

5.ContentsNew in this release 7Features 7Administration enhancements 7Client and Web User Interface (UI) enhancements 8Other changes 9Overview 11Avaya

6Certificates 28Other components 31LDAP server 31Documentation roadmap 33Technical documentation changes 33New technical documents 33Retired technical

7.New in this releaseThe following sections detail what’s new in Avaya 3100 MobileCommunicator Fundamentals (NN42030-109) in Avaya 3100 MobileCommunic

8 New in this releaseClient and Web User Interface (UI) enhancementsThe Avaya 3100 Mobile Communicator Client (Avaya 3100 MC - Client) forBlackBerry,

Other changes 9The Avaya 3100 MC - Client for Nokia user interface contains the followingenhancements:• updated graphical user interface•support for t