Avaya BCM50 System User Manual

BCM50 3.0Business Communications ManagerDocument Status: StandardDocument Number: NN40020-200Document Version: 02.02Date: May 2008System Overview

10 Chapter 2 System OverviewNN40020-200Figure 1 BCM50eFor more information, see “BCM50e and BCM50a: BCM systems with integrated routers” on page 13

System Overview Chapter 2 11System OverviewBCM50 supports the complete range of IP telephony capability offered by existing BCM products. These featur

12 Chapter 2 System OverviewNN40020-200BCM50 physical interfacesThe BCM50 interfaces preclude the need for additional hardware. See Figure 2 for a gra

System Overview Chapter 2 13System Overview• Business Series Telephones including Doorphone• analog station terminals, including phones and fax machin

14 Chapter 2 System OverviewNN40020-200BCM50e and BCM50a have three additional Ethernet LAN ports for a total of six LAN ports for local premises use.

System Overview Chapter 2 15System OverviewBCM50eThe BCM50e in Figure 3 provides call-processing and data-routing features and is suitable for network

16 Chapter 2 System OverviewNN40020-200• Broadband IP Products requirements for End User NTE equipment, where the router and ADSL modem functions are

System Overview Chapter 2 17System OverviewBCM50bThe BCM50b Main Unit provides functionality similar to the BCM50 main unit. The difference is that th

18 Chapter 2 System OverviewNN40020-200BCM50 expansion unit and media bay modulesYou can expand BCM50 trunk and station capacity by connecting up to t

System Overview Chapter 2 19System OverviewMounting kitsBusinesses can have a range of physical environments in which the system must be installed. Th

Copyright © 2005–2008 Nortel Networks. All Rights ReservedThe information in this document is subject to change without notice. The statements, config

20 Chapter 2 System OverviewNN40020-200BCM50 featuresBCM50 features are summarized in two sections, "New features" and “Existing features” o

System Overview Chapter 2 21System OverviewSIP trunk enhancementsSIP REFERBCM50 3.0 supports SIP REFER, which is the call transfer mechanism for SIP.

22 Chapter 2 System OverviewNN40020-200SIP trunk authenticationSIP trunk local users are accounts used to authorize remote SIP entities when they atte

System Overview Chapter 2 23System OverviewMeet-Me Conferencing supports DTMF-based commands and display/softkey based commands, so all users, regardl

24 Chapter 2 System OverviewNN40020-200Intelligent Contact CenterIntelligent Contact Center API'sEnhanced Intelligent Contact Center API's a

System Overview Chapter 2 25System OverviewReporting for Contact Center There are many enhancements to the Reporting for Contact Center included in BC

26 Chapter 2 System OverviewNN40020-200Operability enhancementsPower On Self Test loggingPower On Self Test (POST) is a set of hardware tests occurs e

System Overview Chapter 2 27System OverviewLast failed login timeThe last failed login time information is added to the current user panel in BEM and

28 Chapter 2 System OverviewNN40020-200WinHlp32.exe help file exceptionWinHlp32.exe, previously used to display the help files (.hlp files), is not in

System Overview Chapter 2 29System Overview• The VPN Client installs and runs only as an application. This is due to Vista services hardening and the

Contents 3System OverviewContentsChapter 1: Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5A

30 Chapter 2 System OverviewNN40020-200• “Global markets” on page 37The following table summarizes the existing BCM50 features and capabilities. For n

System Overview Chapter 2 31System OverviewBRI versionBCM50 integrates two-port BRI S/T trunks for EMEA and Asia Pacific (APAC) markets for customers

32 Chapter 2 System OverviewNN40020-200• Client management privileges• Failover IP assignment for automatic assignment of fail over site IP address• X

System Overview Chapter 2 33System Overview8x16 Media Bay ModuleBCM50 has an 8x16 Combo MBM to deliver GATM8 plus DSM16 capability in one MBM. It requ

34 Chapter 2 System OverviewNN40020-200• listening R-value • RTCP round trip delayWith PVQM, a system-wide summary view of threshold-violation alert o

System Overview Chapter 2 35System OverviewSession Initiated ProtocolBCM supports H.323 and SIP VoIP basic call communication for BCM-to-BCM calls. H.

36 Chapter 2 System OverviewNN40020-200— forced password change on initial login— password storage hashing with Secure Hashing Algorithm 1 (SHA1)Sessi

System Overview Chapter 2 37System OverviewAn overall increase in security you have with effective logging capabilities for Audit Trail logs, Alarm lo

38 Chapter 2 System OverviewNN40020-200SRG50 Global Bundles are maintained and updated. SRG50 users geographic localization enhancements of BCM50.Loca

System Overview Chapter 2 39System OverviewSupport, security and servicingBCM50 provides solutions for client support, replacement parts, upgrades, an

4 Contents NN40020-200Business Element Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Keycod

40 Chapter 2 System OverviewNN40020-200Field upgradesThe BCM50 upgrade kit is available. Element Manager and NCM support remote and scheduled upgrades

System Overview Chapter 2 41System OverviewThe Startup Profile is an easy-to-use template you can datafill using Microsoft Excel.The Startup Profile p

42 Chapter 2 System OverviewNN40020-200Management Information Bases (MIB) provide access to the managed objects of a system and specify the format of

System Overview Chapter 2 43System OverviewBusiness Element ManagerBusiness Element Manager provides access to BCM50 information in a new off-box mana

44 Chapter 2 System OverviewNN40020-200• Log management for off-box transfer of logs, including component logs and administrator logs such as alarm lo

System Overview Chapter 2 45System Overview— through a USB memory stick• Enable BRI with a keycodeNetwork Configuration ManagerMany Business Communica

46 Chapter 2 System OverviewNN40020-200• Fax settings (if fax messaging keycode is applied)• Call forward to voice mail and display CLIDThe main page

System Overview Chapter 2 47System Overview• The number of saved messages.• The number of new fax messages (if the fax keycode is applied).• The numbe

48 Chapter 2 System OverviewNN40020-200Fax SettingUse the Fax Setting page to enter a destination where faxes can be printed. The destination can be a

System Overview Chapter 2 49System OverviewVoicemailThe Voicemail feature records messages and stores them in a mailbox for easy retrieval. Business t

5System OverviewChapter 1Getting startedAbout this guideThis system overview gives a high-level understanding of the core capabilities and features of

50 Chapter 2 System OverviewNN40020-200Unified messagingWith Unified messaging, you can use your e-mail application to access voice, fax, and text mes

System Overview Chapter 2 51System OverviewIntelligent Contact CenterIntelligent Contact Center (ICC) is an evolution of the existing Call Center capa

52 Chapter 2 System OverviewNN40020-200Multimedia Contact Center supports two call types:• Phone-and-browser calls (using PSTN), which integrate a sta

System Overview Chapter 2 53System OverviewBCM compatibility matrixThe following table indicates the compatibility of components and features through

54 Chapter 2 System OverviewNN40020-200IP Phone 2007Yes Yes Yes Yes Yes Yes Yes Yes YesIP Key Expansion Module 24 No No No No No Yes Yes Yes YesIP 11x

System Overview Chapter 2 55System OverviewWLAN IP 2212 No No No No No Yes Yes Yes YesMCS CardMSC1A/MSC1BIntegrated CSC Yes Integrated CSCExpansion un

56 Chapter 2 System OverviewNN40020-200ApplicationsLAN CTE Yes Yes Yes Yes Yes Yes Yes Yes YesCDR Yes Yes Yes Yes Yes Yes Yes Yes YesMeet-Me C

System Overview Chapter 2 57System OverviewBCM50 hybrid configurationA BCM50 system is defined as a hybrid configuration if it is configured with a mi

58 Chapter 2 System OverviewNN40020-200If you use Meet Me Conferencing, Nortel recommends you increase the number of voice mail plus Call Centre (Voic

Index 59System OverviewIndexAAcronyms 5Activity Reporter 25Ad-Hoc Conferencing 34Auto Attendant 49BBCM Compatibility Matrix 53BCM50a details 15additi

6 Chapter 1 Getting startedNN40020-200FR Frame Relay FRU Field Replacable UnitGASI Global Analog Station InterfaceGASM Global Analog Station ModuleGAT

60 Index NN40020-200NN40020-200off premise notification 47outbound transfer 47personal attendant 47main page 46Meet-Me Conferencing 22Meridian Custome

Getting started Chapter 1 7System OverviewRelated publicationsThis section provides a list of additional documents. To locate specific information, yo

8 Chapter 1 Getting startedNN40020-200This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel p

9System OverviewChapter 2System OverviewBusiness Communications Manager 50 3.0 (BCM50 3.0) introduces software enhancements, including Session Initiat