Avaya IP Line User Manual Page 185

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Features Page 185 of 910
IP Line Description, Installation and Maintenance
The IP Call Recording enhancement enables the following types of recording:
Bulk Call Recording – All calls are automatically recorded for a
particular IP Phone. The Call Recording application issues a Start
Recording Request message for the User ID, and all calls are recorded
until the Call Recorder application issues a Stop Recording Request.
Quality Monitor Recording – The Call Recorder records conversation for
a particular call. The Call Recording application can monitor the Call
Recording application (CR) data such as Calling Line ID (CLID) or
Automatic Number Identification (ANI) to determine if it needs to record
a specific call. The Call Recording application issues a Start/Stop
Recording Request to the User ID for only the duration of the specific
call. Quality monitor recording enables manual recording of individual
calls with the following options:
Call recording can be started or stopped at any time during a call.
Call recording can also be paused and restarted repeatedly during a
call, enabling excerpts from a conversation to be recorded.
Call recording can begin retroactively. At any time during the
conversation, the entire call can be saved; it is not necessary to start
recording when the call begins.
Call recording can be configured to maintain ACD Emergency key
functionality.
The IP Call Recording is initiated by the CR. A Start Recording Request
message is sent that contains the User ID to be recorded and the IP addresses
and port information of where the duplicate media stream is to be sent.
In LD 11, the Class of Service ICRA/ICRD (IP Call Recording Allowed/IP
Call Recording denied) is available for the IP Phones that support IP Call
Recording. The default is IRCD. See “LD 11” on page 190.
Warning tones
If Recording Warning Tone is required, This tone can be turned ON/OFF on
the Call Server using the existing UNIStim message Stream Based Tone
On/Off. The message requires the predefined parameters for the tone, such as
tone ID, frequency and volume.
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