Avaya 1230 with SIP Software User's Guide

Avaya 1230 IP Deskphone with SIP SoftwareUser GuideAvaya Communication Server 1000Document Status: StandardDocument Version: 02.01Document Number: NN4

Contents10Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 222Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a call100Editing a Call SubjectYou can edit a Call Subject while the IP Deskphone is idle.To edit a Call Subject while the IP Deskphone is idle

Making a call1015. Use the dialpad to edit the Call Subject.6. Choose one of the following:— Press the Save context-sensitive soft key to confirm the

Receiving a call102Receiving a callWhen you receive a call, you are typically notified by the alerting ring, and the incoming caller identification ap

Receiving a call103Figure 15: Incoming call screenAnswering an incoming callWhen you can answer an incoming call, you can choose one of four methods.T

Receiving a call104Redirecting an incoming callWhen you receive a call, you can choose to redirect the call to another destination without answering t

Receiving a call105To redirect a call by using the Address Book and Call Inbox:RedrctClearBack3. To redirect the call to the address you enter, choose

Receiving a call106Declining an incoming callYou can decline an incoming call by pressing the Decline context-sensitive soft key. You can decline a ca

Receiving a call107Creating a new Call Decline ReasonYou can create an new Call Decline Reason.To create a New Decline Reason during an incoming call:

Receiving a call108abc3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.4. Use the Dialpad to enter

Receiving a call109Managing Call Decline ReasonsYou can create Call Decline Reasons that you can access when you want to decline an incoming call. Als

Contents11Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 241Address books . . . . . . . . . . . . . . . . . . . . . .

Receiving a call110To delete a Call Decline Reason:To edit a Call Decline Reason:1. Press the Up/Down navigation key to scroll through and highlight t

Receiving a call111Ignoring an incoming callYou can terminate an incoming call alert without answering the call or sending a Decline Call reason by pr

Receiving a call112change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network.Note: When you are on active call and you rec

Receiving a call113• The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by.• The IP Deskphone au

The Address Book114The Address BookThe Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Messag

The Address Book115SIP address, and designation of contact or not as Friend appears. See Figure 17 on page 115. When you view the details of a contact

The Address Book116You can also access the Address Book while on an active call and initiate a new call. The IP Deskphone automatically places the act

The Address Book117Adding a contact to your Address BookYou can add a new contacts to the Address Book of the IP Deskphone.To add a contact to your Ad

The Address Book118Editing a contact in your Address BookYou can edit a contact in your Address Book.To edit a contact in your Address Book:YesNoBack5

The Address Book119View2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context-sensitive soft k

Contents12Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 281Context-sensitive soft keys . . . . . . . . . . . . . . .

The Address Book1207. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact.NextBack8. Choose one of the following:—Pre

The Address Book121To delete a contact from your Address Book:Ok10. Press the Ok context-sensitive soft key to complete the entry and return to the p

The Address Book122Copying information to the Address BookTo copy information from the Call Inbox screen to the Address Book use the Copy fixed key.No

The Address Book1234. Use the dialpad to enter a name for the new entry.Next Back5. Choose one of the following:—Press the Next context-sensitive soft

The Address Book124Searching for a contact in the Address BookWhen you access the IP Deskphone Address Book you can perform a search for a contact usi

The Address Book125• 1st Character Search (performs a search based on the first character you enter)• Name Search (performs a search based on the name

The Address Book126• 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the d

The Address Book127abc3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters.4. Use the dialpad to enter

The Address Book128SearchExit7. When a search result is not successful, you can do one of the following:— Press the Search context-sensitive soft key

The Address Book129Using Global SearchYou can perform a global search for a contact.To perform a Global Search for a contact:1. Press the Services fix

Welcome13WelcomeYour Avaya 1230 IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) t

The Address Book130OkBack5. Choose one of the following:— Press the Ok context-sensitive soft key.— Press the Back context-sensitive soft key to retur

The Address Book131SearchBack7. Choose one of the following:— Press the Search context-sensitive soft key to start a new search.— Press the Back conte

Call Inbox132Call InboxWhile your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about ea

Call Inbox133Accessing the Call InboxYou can access the Call Inbox and initiate a call when the IP Deskphone is:• Idle. For more information, see “Man

Call Inbox134EnterMissedAll3. Do one of the following:— To place a call to the selected address using the primary login of the IP Deskphone, press the

Call Inbox135Table 8 on page 135 provides a list of additional user interactions for the main inbox screen.Viewing the details of a call in the Call I

Call Inbox136To view details of a call in the Call Inbox:Managing missed callsWhen you do not answer incoming calls, the number of new calls appears o

Call Inbox137To view missed calls:1. Press the Msgs context-sensitive soft key, select Inbox from the menu, and press the Missed context-sensitive sof

Call Inbox138Missed Calls NotificationYou can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without h

Call Inbox139Select 3. Choose one of the following:— Press the Select context-sensitive soft key.— Press the Back context-sensitive soft key to abort

Welcome14— one Ethernet port for LAN connection— one Ethernet port for optional PC connection• Power over Ethernet (PoE) through the LAN port, or powe

Call Inbox140Initiating a call from the Call InboxWhen you receive a call that is missed or answered, the calling number is listed in the Inbox. You c

Call Inbox141EditCall4. To place a call to the selected address, do one of the following: — Lift the handset.— Press the Headset fixed key. — Press th

Call Inbox142Deleting calls in your Call InboxWhen you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you vi

Call Inbox143To access the calls in your Call Inbox during a call:1. Press the Up/Down navigation key to highlight a call from the list of calls in yo

Instant Messaging144Instant Messaging You can use your IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM w

Instant Messaging145Figure 20: Instant Message pop-upWhen an IM pop-up appears you can do the following:• Press the View context-sensitive soft key to

Instant Messaging146Configuring Instant Messaging pop-upsYou can configure Instant Messaging pop-ups.To enable or disable automatic pop-up of a new IM

Instant Messaging147To enable or disable the audible alerts of a new IM:Composing an Instant MessageWhen you compose an IM, enter the address of the r

Instant Messaging148To compose and send an Instant Message:MsgsSend IM1. Do one of the following:— Press the Msgs context-sensitive soft key, select I

Instant Messaging149Instant Message Inbox/OutboxThe IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list

Welcome15IP Deskphone controlsFigure 1 on page 15 shows an Avaya 1230 IP Deskphone. Figure 1: Avaya 1230 IP DeskphoneThis section describes the contr

Instant Messaging150To access and view the contents of the Instant Message Inbox/Outbox:Msgs1. Choose one of the following:— Press the Msgs context-se

Instant Messaging151Viewing the content of an Instant MessageWhen you view the content of an Instant Message, you can do the following:• Reply to the

Instant Messaging152Initiating a call from an Instant MessageTo initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs contex

Instant Messaging153Deleting an Instant MessageTo delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox complete the neces

While on an active call154While on an active callYou can use the following features during an active call:• “Making a new call” on page 154• “Placing

While on an active call155Initiating a call using the active call context-sensitive soft key menuYou can initiate a call using the active call context

While on an active call156can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, s

While on an active call157Figure 21: Call On HoldTo retrieve a call on hold: Multiple calls On HoldWhen you have more than one call on hold, use the

While on an active call158key. You can also join the call with the active call to create a 3-way calling session. See “Using 3-way calling” on page 16

While on an active call159 NewCallPress NewCall context-sensitive soft key to obtain a dial tone to place another call. The NewCall context-sensitive

Welcome16Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as

While on an active call160more…Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.When you press the

While on an active call161Park Press the Park context-sensitive soft key to park the current call.more… Press the more… context-sensitive soft key to

While on an active call162Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.The menu items include the following:1. Dis

While on an active call163To access a call on hold when multiple calls are on hold:Prefs 6. Network—use to access the following:— Server Settings— Dev

While on an active call164To make a call on hold the active call:Using 3-way callingWhen you have more than one call and you want to join the incoming

While on an active call165more than two calls into one call, you must use the conference call feature. Your IP Deskphone manages the 3-way call, and t

While on an active call166Figure 23: 3-way Call Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The IP D

While on an active call167Configuring a conference callWhen you want to invite three or more callers to a call, you can configure a conference call us

While on an active call168To join a call to an existing conference call:Ad hoc conferencing when connecting to the Call ServerThis feature allows you

While on an active call169Figure 24: Current Domain pageThe context-sensitive soft keys available for viewing the conference details of the current do

Welcome17(Inbox)Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone.This key does not fun

While on an active call170Figure 25: Domain page with conference parametersThe context-sensitive soft keys available on the conference parameters page

While on an active call171Figure 26: Edit Domain screenTo edit the conference properties and maximum number of ports, press the Edit context-sensitive

While on an active call172• Save—to save the updated value to the system configuration file.• Abc (/123)—to toggle the input mode to digits (or alphab

While on an active call173Select4. Choose one of the following:— Enter the phone number or SIP address to which you are transferring the call.— Select

While on an active call174To transfer a call to Voice Mail:YesNoBackThe IP Deskphone prompts you with the following question, Consult with party?6. Se

While on an active call175Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or serv

While on an active call176Using the Park Call featureYou can use the Park Call feature to temporarily park a call to the call server or to a specific

While on an active call177Retrieving a Parked CallYou must have the retrieval code to retrieve a parked call from the server. You can retrieve a parke

While on an active call1782. Use the Dialpad to enter the retrieval code of the parked call.RetrveClearBack3. You can do one of the following:— Press

Additional features179Additional featuresYou can use the following additional features:• “Using the Friends feature” on page 179• “Feature keys” on pa

Welcome18(Mute)Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The Mute key

Additional features180Figure 28: Presence status of a friendAccessing your Friends listTo check the online status of a friend on your list:FilterSelec

Additional features181To initiate a call to a friend on the Friends list:StatusAllEdit2. Do one of the following:— Press the Status context-sensitive

Additional features182To send an IM to a friend on the Friends list:Call3. Press the Call context-sensitive soft key to initiate a call to the friend.

Additional features183Editing information of a friendYou can edit information of a friend on the Friends list.To edit your Friends list:5. Use the dia

Additional features184Edit2. Press the Up/Down navigation key to highlight the friend you want to edit and press the Edit context-sensitive soft key.a

Additional features1856. Use the dialpad to enter the new address for the contact.NextBack7. Choose one of the following:—Press the Next context-sensi

Additional features186To delete a contact from your Friends list:FilterSelect1. Choose one of the following:— Press the Directory fixed key.— Press th

Additional features187Feature keysUse the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for IP Deskphone 1

Additional features188You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Ad

Additional features189To access the Program Key screen:The Program Key screen provides the following context-sensitive soft keys:• View— to access the

Welcome19IP Deskphone displayYour Avaya 1230 IP Deskphone display is divided into two display areas:• The upper display area is for information such a

Additional features190To view feature key detailsFigure 31 on page 191 shows the feature key details.1. To select a feature key to view, do one of the

Additional features191Figure 31: Feature key detailsThe Program Key screen displays the following:• Key—programmed feature key number• Label—label use

Additional features192Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Avail

Additional features193Figure 32: Edit feature key screenTo modify a feature key:Modify1. Press the Modify context-sensitive soft.The Select Service sc

Additional features194SelectBack3. Choose one of the following:— Press the Select context-sensitive soft key to choose a service.The next screen in th

Additional features195The following procedure continues from Step 6 on page 195. To program a Speed Dial feature key:NextBack6. Choose one of the fol

Additional features1964. Use the dial pad to enter a key label.Next5. Press the Next context-sensitive soft key to continue.6. Use the dial pad to en

Additional features197The following procedure continues from Step 6 on page 195.To program a Call Forward feature key:YesNo10. Choose one of the foll

Additional features198The following procedure continues from Step 6 on page 195.To program a Do Not Disturb feature key:FinishClearBack3. Choose one

Additional features199The following procedure continues from Step 6 on page 195.To program a Send IM feature key:FinishBack2. Choose one of the follo

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

Welcome20Figure 2: IP Deskphone LCD screenCleaning the IP Deskphone LCD display screenTo clean the LCD display screen, gently wipe with a soft, dry cl

Additional features200The following procedure continues from Step 6 on page 195.To program a Presence feature key:Finish6. Press the Finish context-s

Additional features2013. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional in

Additional features202Remove a programmed feature keyYou can remove a feature key by using one of the following methods:1. Edit context-sensitive soft

Additional features203To remove a feature key using the Edit context-sensitive soft key:1. To select a feature key to remove, do one of the following:

Additional features204Feature key autoprogrammingThe feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detec

Additional features205To autoprogram feature keys:Prefs1. Press the Prefs context-sensitive soft key, select Feature Options, and select Feature Keys

Additional features206To remove all programmed feature keys by using the Bulk context-sensitive soft key:BulkBack5. Choose one of the following:—Press

Additional features207To remove individual programmed feature keys using the Bulk context-sensitive soft key:Back9. To select a single feature key to

Additional features208Select11. Press the Up/Down navigation key to highlight 2. Feature key removal and press the Select context-sensitive soft.The P

Additional features209Creating a feature key using the Copy keyYou can create a feature key for Speed Dial, Call Forward, Send IM by pressing the Copy

Welcome21Figure 3: Idle state context-sensitive soft keysTable 1 on page 21 lists the context-sensitive soft keys that you can use to access menu ite

Additional features210Select3. Press the Select context-sensitive soft key .Set4. Choose one of the following:— Press the the Up/Down navigation key t

Additional features211Using Call ForwardUse the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make ca

Additional features212Figure 33: Incoming call display for a forwarded callWhen the address or subject line is long, you can scroll by using the left

Additional features213When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that

Additional features214To forward your calls or change the number where calls are forwarded:To deactivate Call Forward:CallFwd1. Press the CallFwd cont

Additional features215Configuring Do Not DisturbUse Do Not Disturb to automatically block all incoming calls. When you activate this feature, the call

Additional features216Configuring a Presence stateYou can configure a presence state to enable other users to see information about your availability.

Additional features217SelectBack4. Choose one of the following:— Press the Select context-sensitive soft key to continue to the next screen. — Press t

Additional features218Adding a new Presence state messageYou can add a new Presence state message.To add a new Presence state message:SelectAddBack6.

Additional features219Configuring Privacy settingsYou can restrict caller information coming to the IP Deskphone or caller information leaving the IP

Welcome22MsgsPress the Msgs context-sensitive soft key to access the following features:1. Voice Mail—use to call your Voice Mail number.2. Instant Me

Additional features220To configure Incoming Call Privacy:Prefs1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Pr

Additional features221Outgoing call privacyYou can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call

Additional features222Multiple Appearance Directory NumberMultiple Appearance Directory Number (MADN), also known as Bridge Line Appearance, and using

Additional features223Figure 34: MADN SCA shared line not activeFigure 35: MADN SCA shared line active

Additional features224Audio CodecsThis feature allows you to specify a codec to which you can switch to during an active call. You can use the Prefere

Additional features225• MoveDwn—to move the highlighted codec down in the list.• Back—to return to the Audio Codec screen.The Audio Codec Ordering scr

Additional features226• Allow Address—to edit the list of address.The following context-sensitive soft keys are available for the Answer-Mode Settings

Additional features227• Back—to return to the previous screen.The Allow Addresses screen displays the domains and SIP addresses in a list. If the list

Multiuser228MultiuserThe Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single I

Multiuser229Initial loginFor an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You

Welcome23More… Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).Wh

Multiuser230Figure 37: Secondary Login screensYou can specify the Line Key to which the new account is associated. By default, the first unused key is

Multiuser231Logging outThe logout command prompts you to select an account, asks for confirmation, then proceeds to log out the account. Logging out a

Multiuser232acts as a Line key. If the account is logged out manually, the programmed feature key becomes available.Secondary account logoutYou can lo

Multiuser233the cable, the IP Deskphone proceeds to re-register all accounts starting with the primary account.Upgrade impacts to user profilesIn prev

Multiuser234access to the call logs and most preferences available before the upgrade. — User2 logs out, then logs in “[email protected]”. User1 had a

Multiuser235Figure 39: IP Deskphone with Expansion Module and multiple accountsPressing a line key either brings up a dialing prompt, initiates a call

Multiuser236MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account.Making a callYou can place a c

Multiuser237Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).While

Multiuser238The active call is affected by operations such as transfer or call parking. One exception is the New Call action, which uses the primary a

Multiuser239Menu featuresThe IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu.

Welcome24CallFwd Press the CallFwd context-sensitive soft key to forward all calls to a specified address.DNDPress the DND context-sensitive soft key

Multiuser240Voice Mail settingsVoice Mail Settings is located under User Settings. You can program different voice mail addresses and IDs for each acc

Multiuser241used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on t

Multiuser242select a target, press Select, then press Send, then the line key that was originally pressed determines the account.)Address booksEach pr

Multiuser243Do Not DisturbSelecting the Do Not Disturb command from the Services menu prompts you to specify which account should be placed in DND mod

Multiuser244Call ForwardingSelecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forwa

Multiuser245• If not, Call Forward is activated for all accounts using the key's target.For both single and all keys, you can treat the key as a

Multiuser246• If not, all accounts are configured to the programmed presence state.As with Call Forwarding keys, this allows Presence keys to be used

Multiuser247Figure 42: Per-account notificationsIt is possible for the same event to occur for multiple accounts at the same time. In this case, they

Advanced features248Advanced featuresThe following chapter describes the following advanced features:• “Viewing the IP Deskphone information” on page

Advanced features249• License server— StatusPress the Back context-sensitive soft key to go back to the Phone Information Screen.Note: You cannot mak

Welcome25Prefs Press the Prefs context-sensitive soft key to display the Preferences menu.The menu items include the following:1. Display—use to adjus

Advanced features2507. Logging System—use to enable/disable SIP logging.8. Phone Information—useto view phone details. For more information, see “View

Advanced features251To switch the proxy:1. Press the Services fixed key.2. Select Check For Updates.Select3. Press the Select context-sensitive soft k

Advanced features252YesNoThe IP Deskphone prompts you with Switch to alternate proxy server?7. Choose one of the following:— Press the Yes context-sen

Advanced features253Resetting the IP DeskphoneYou can use this feature to reset the IP Deskphone without unplugging the power cable. To reset the IP D

Advanced features254Erasing the user dataThe IP Deskphone stores user files that you eventually want to delete. These files include:1. Profiles—user p

Advanced features2554. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configur

Advanced features2566. Press the Up/Down navigation key to highlight one of the following:— Profiles— Sounds— Languages— System file— All filesSelectD

Advanced features257To delete a user profile:To delete a sound file:1. Press the Up/Down navigation key to highlight the user profile you want to dele

Advanced features258To delete a language file:To delete a log file:1. Press the Up/Down navigation key to highlight the language file you want to dele

Advanced features259To delete the system file without deleting the user profile:To delete all files:Network menuPrimarily, the system administrator is

Welcome26Prefs 4. Language—use to change the interface language.5. Misc Options—use to access the following options:— Alpha Dialing— Search Method— In

Advanced features260The following Network menu items are available:• Server Settings—to select and edit domains• Device Settings—to configure the netw

Advanced features261IP Deskphone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user

Advanced features262If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, sel

Advanced features263Figure 45: Display menuSelection of the menu item takes you to a new display list that contains all the available image files on t

Advanced features264• Back—to dismiss the Image selection screen.After you select the background image you want to use, the confirmation screen appear

Advanced features265• to bulk-create feature keys, such as Speed Dial keys, based on one of your existing Directory Address Book groups. See “To bulk-

Advanced features266Select5. Press the Select context-sensitive soft key.The Create keys screen appears.6. Press the Up/Down navigation key to highlig

Advanced features267You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation.To view exis

Advanced features268Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically.Viewing the existing

Advanced features269SelectBack5. Choose one of the following:— Press the Select context-sensitive soft key to choose the group you want to view (for e

Welcome27 Idle display screen after dial pad inputAfter you enter information using the dial pad (there is no dial tone or preceding line selection),

Advanced features270To add a new contact to your Address BookAfter the screen displays the details of the selected address book entry, you can do the

Advanced features271NextBack4. Choose one of the following:— Use the dialpad to enter a phone number or SIP address (URI) for the new contact. Press t

Advanced features272To add a new group:SelectEditAddBack7. Choose one of the following options:— Press the Select context-sensitive soft key to assign

Advanced features273Speed Dial ListWhen configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the fea

Advanced features274The following is the icon for the Speed Dial List key.After you press the feature key provisioned as a Speed Dial List, the list o

Advanced features275• Dial—invokes the selected speed dial.• Exit— screen dismisses without invoking a Speed Dial List entry.Auto retrieve flagThe Aut

Advanced features276For example: • A is talking to B when A invokes their Speed Dial List and selects an entry.• Selection/invocation of a Speed Dial

Visual indicators277Visual indicatorsThe IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the

Visual indicators278Blue LEDNew Instant Message receivedSteady blue light until message is reviewed.New Instant Message received when other unread In

Quick reference279Quick referenceThis section provides a quick reference guide for the Avaya 1230 IP Deskphone. See the following sections for more in

Welcome28Table 2 on page 28 lists the context-sensitive soft keys that you can use to access menu items after dial pad input. In-call context-sensitiv

Quick reference280DirectoryAccess your address book to view, add or edit entries including your designated friends You can also send Instant Messages

Quick reference281Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input. When the context-sensitive soft key label

Quick reference282• Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.

Quick reference283Context-sensitive soft keysThe following context-sensitve key menus are provided below:• “Idle phone display” on page 283• “Active c

Quick reference284A description of the context-sensitive soft keys available when the phone is idle is provided below.Redial or NewCallRedial the last

Quick reference285Active call displayPrefsDisplay the Preferences menu.1. Display—Adjust screen display settings.2. Audio—Adjust tones and volume sett

Quick reference286When you press the More… context-sensitive soft key for the third time, you return to the first menu list.A description of the conte

Quick reference287Display screen iconsThe table below provides a list of the following display screen icons:• Call state—Icons to indicate the Call st

Quick reference288Missed callInstant messaging IconNew, unreadReadReplied toSend IMInbox IconIncoming Call AnsweredIncoming Call, Missed, NewIncoming

Third party terms289Third party termsThird Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010)Certain portions of the product (&q

Welcome29Figure 5: In-call context-sensitive soft keyslists the context-sensitive soft keys you can use to access menu items during an in-call sessio

Third party terms290 * National Center for Biotechnology Information * * This software/database is a "United States Government Wor

Third party terms291allowed. Preamble The licenses for most software are designed to take away your freedom to share and change it. By contrast, the G

Third party terms292portion of it, either verbatim or with modifications and/or translated into another language. (Hereinafter, translation is include

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Third party terms299 Greg Roelofs Tom Tannerlibpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright (c) 1995, 1996 Guy Eric Schal

Revision history3Revision history October 2010Standard 02.01. This document is up-issued to support SIP Software Release 4.0.September 2010Standard 01

Welcome30AudioPress the Audio context-sensitive soft key to access the following features:Tones• Ring Pattern— Select test patterns from 1 to 8• Al

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Terms you should know305Terms you should know3-way CallThe 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the ot

Terms you should know306Category 5e (Cat5e)Most Cat5 cable manufactured after 1996 also supports 1000BaseT (GigE) installations, and is designated Cat

Terms you should know307feature keys. A maximum of three modules are supported. The Avaya 1120E/1121E IP Deskphone and Avaya 1140E IP Deskphone can ha

Terms you should know308Multiple Appearance Directory Number (MADN)When multiple phones are configured with a MADN Single Call Appearance (SCA), they

Terms you should know309Session Initiation Protocol (SIP)Session Initiation Protocol is an telephony signaling protocol for initiating interactive com

Welcome31AudioNote: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, yo

Terms you should know310

Index311IndexSymbols# Ends Dialing 52Numerics3-way calling 164AAction key 29, 155Active Call features 154Address Book 68, 114Advance system features 2

Index312Instant Message composing 147Instant Message Inbox/Outbox 149LLanguage display 84Language selection 59Local Search 126Logging in 56Logging out

Index313

Index314

Welcome32More…• If you press the More… context-sensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

Welcome33ParkPress the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).Ret

Welcome34Prefs2. Audio—use to adjust tones and volume settings.3. Feature Options—use to configure the following:— Feature keys— Call Decline Reasons—

Welcome35Navigation keysThis section provides information about keys you can use to navigate within the menus of your IP Deskphone.Prefs6. Network—use

Welcome36Note: Menu items are sorted by number.You can select menu items in one of the following ways:• Press the corresponding number on the dialpad

Welcome37Navigation Key Cluster Press the right side of the Navigation Key Cluster to:• Create a space when you enter and edit text.• View the details

Welcome38Available IP Deskphone call featuresThe IP Deskphone is designed to be supported by various call servers. The specific call server in which t

Welcome39Figure 6: Example of a secure connection when the IP Deskphone is idleFigure 7 on page 39 is an example of a secure connection when you are o

Revision history4

Regulatory and safety information40Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B d

Regulatory and safety information41Table 5 lists EMC compliance for various jurisdictions.Table 5: EMC complianceJurisdiction Standard Description

Regulatory and safety information42Table 6 lists Safety compliance for various jurisdictions.Table 6: Safety complianceJurisdiction Standard Descr

Regulatory and safety information43Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Using your Avaya 1230 IP Deskphone44Using your Avaya 1230 IP DeskphoneAfter you familiarize yourself with the Avaya 1230 IP Deskphone features, you ca

Using your Avaya 1230 IP Deskphone45Before you beginConnecting the componentsFigure 8 on page 46 shows the connections on the IP Deskphone.CAUTIONDama

Using your Avaya 1230 IP Deskphone46Figure 8: IP Deskphone connectionsAttaching the foot stand (optional)Attach the foot stand in the appropriate slot

Using your Avaya 1230 IP Deskphone47In position 1, the IP Deskphone sits at a 25-degree angle.In position 2, the IP Deskphone sits at a 55-degree angl

Using your Avaya 1230 IP Deskphone48(N0146475) and the country-specific IEC cable that you can order separately. To use PoE, your connected LAN must s

Using your Avaya 1230 IP Deskphone49Connecting the PC Ethernet cableConnect a CAT5e PC Ethernet cable between your IP Deskphone and your computer to e

Contents5ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Basic features . . . . . . . . . . . . .

Using your Avaya 1230 IP Deskphone50To make a call, you can dial an alphanumeric SIP address; for example, [email protected] can enter and edit tex

Using your Avaya 1230 IP Deskphone51To create names or words that contain two adjacent letters that appear on the same button, for example, the word p

Using your Avaya 1230 IP Deskphone52Note: No letters are associated with the 0 key.Enabling and disabling the # Ends Dialing featureYou can enable th

Using your Avaya 1230 IP Deskphone53To disable the # Ends Dialing feature: 2. Choose one of the following:— Press the On context-sensitive soft key to

Using your Avaya 1230 IP Deskphone54Configuring the dialpad to alphanumeric dialingTo eliminate the need to press the abc/123 context-sensitive soft k

Using your Avaya 1230 IP Deskphone55 2. Choose one of the following:— Press the Off context-sensitive soft key to turn on alphanumeric dialing. — Pres

Accessing the IP Deskphone56Accessing the IP Deskphone You require a log on ID and a password to log on to a server with your IP Deskphone.Logging onW

Accessing the IP Deskphone57the first time you use your IP Deskphone, you need to complete some of the following procedures:• “Automatic login” on pag

Accessing the IP Deskphone58Note: Check with your system administrator before editing or changing domains.To change the domain:Password protection fo

Accessing the IP Deskphone59After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin passwo

Contents6Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Entering text using the IP Deskphone dialpad .

Accessing the IP Deskphone60 To change the language:ChangeBack1. Choose one of the following:— Press the Change context-sensitive soft key to change t

Accessing the IP Deskphone61Logging on to your IP DeskphoneYou need to log on to your IP Deskphone when you first install and restart your IP Deskphon

Accessing the IP Deskphone62abc3. Press the Login context-sensitive soft key.If Authentication is enabled by your system administration, you are prese

Accessing the IP Deskphone634. Enter your password by using the dialpad.Note 1: When you enter your password, the last character entered appears. How

Accessing the IP Deskphone64Configuring the duration of the loginAfter you enter your logon ID and password the Duration screen appears. You can enter

Accessing the IP Deskphone65Logging on multiple user accountsThe IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be act

Accessing the IP Deskphone66•Press the No context-sensitive soft key to switch to Permanent logon.• Press the Quit key to dismiss the log out prompt a

Accessing the IP Deskphone67 User ProfileYour User Profile contains your specific settings and data. You are prompted to create a User Profile the fir

Accessing the IP Deskphone68Overwriting your personal Address BookWhen an address book exists on a call server, such as an address book for a specific

Accessing the IP Deskphone69Figure 11: Logon confirmation screenLogging off from the IP DeskphoneTo log off from the IP Deskphone:1. Press the Service

Contents7Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 79Adjusting the volume of the Handset, Headset, and Handsfree mo

Accessing the IP Deskphone70Logging off multiple user accountsThe IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be ac

Accessing the IP Deskphone71state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the con

Accessing the IP Deskphone72Location informationWhen you make an emergency call, the IP Deskphone provides the PSAP with the location information of t

Accessing the IP Deskphone73Figure 13: Phone location displayYou can obtain location information only if it has been configured on your system.

Configuring the Avaya 1230 IP Deskphone74Configuring the Avaya 1230 IP DeskphoneYou can adjust a few settings of the Avaya 1230 IP Deskphone to confor

Configuring the Avaya 1230 IP Deskphone75Creating the idle screen text displayYou can create a text to display on the screen, while the IP Deskphone i

Configuring the Avaya 1230 IP Deskphone76Configuring Menu Auto back-outYou can use the Menu Auto back-out feature to configure the time interval requi

Configuring the Avaya 1230 IP Deskphone77Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pr

Configuring the Avaya 1230 IP Deskphone78Selecting a ring patternYou can use the ring pattern feature to select the ring pattern for an incoming call.

Configuring the Avaya 1230 IP Deskphone79Adjusting the volumeYou can adjust the volume of the IP Deskphone for the following:• Ring Volume• Handset Vo

Contents8Editing a contact in your Address Book . . . . . . . . . . . . . . . . 118Copying information to the Address Book . . . . . . . . . . . .

Configuring the Avaya 1230 IP Deskphone802. To adjust the ring volume of an incoming call do one of the following:— Press the Left/Right navigation ke

Configuring the Avaya 1230 IP Deskphone81Adjusting the volume of the Handset, Headset, and Handsfree modeYou can adjust the volume for the handset, he

Configuring the Avaya 1230 IP Deskphone82You can adjust the headset volume on the IP Deskphone.To adjust the headset volume: You can adjust the handsf

Configuring the Avaya 1230 IP Deskphone83To adjust the handsfree mode volume: Prefs1. Press the Prefs context-sensitive soft key, select Audio, select

Configuring the Avaya 1230 IP Deskphone84Selecting a languageThe display is available in multiple languages. A maximum of five languages are accessibl

Configuring the Avaya 1230 IP Deskphone85Selecting the date and time formatSeveral date and time formats are available. Formats are based on the12-hou

Configuring the Avaya 1230 IP Deskphone86You can select a time zone for your IP Deskphone.To select a time zone: 6. Choose one of the following:— Pres

Configuring the Avaya 1230 IP Deskphone87You can select the time zone format for your IP Deskphone.To select a time format:5. Press the Up/Down naviga

Configuring the Avaya 1230 IP Deskphone883. Press the Up/Down navigation key to highlight Time Format in the menu.Change4. Press the Change context-se

Making a call89Making a callThis section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the

Contents9Initiating a call using the active call context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . 155Call Waiting . . . . . .

Making a call90Making a call using off-hook dialingTo make a call using off-hook dialing:1. Make a call by using one of the following off-hook dialing

Making a call91RedialVMail Alex— Press the Redial context-sensitive soft key to dial the last dialed number.Note: The Redial context-sensitive s

Making a call92Making a call using on-hook dialingYou can make a call by using on-hook dialing. Enter the SIP address or the phone number before going

Making a call93To end a handsfree call:To mute a handsfree call:To switch from the handsfree to handset mode:To switch from the handset mode to handsf

Making a call94To use a headset:To switch from handsfree to headset:Using Call SubjectsYou have the option of sending a Call Subject when you initiate

Making a call95To enter a call subject from a list:Subject 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you ar

Making a call96To create a new call subject while initiating a call:SaveClearBack5. Choose one of the following:— Press the Save context-sensitive sof

Making a call97SaveClearBack5. Choose one of the following:— Press the Save context-sensitive soft key to save the new Call Subject and use it with th

Making a call98Managing Call SubjectsYou can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Su

Making a call99Deleting a Call SubjectYou can delete a Call Subject while the IP Deskphone is idle.To delete a Call Subject while the IP Deskphone is