Avaya PeriProducer for the BCM Platform User Manual

Publication#:Document Release:Release Date:PeriProducer for the Business Communications Manager (BCM) Platform N0059775 1.0 July 14, 2006

PeriProducer for the BCM PlatformPage 10 Nortel Confidential # N0059775 Ver: 1.0Familiarize yourself with various specialized textual references withi

Preface# N0059775 Ver: 1.0 Nortel Confidential Page 11Conventions Used in This ManualThis manual uses different fonts and symbols to differentiate bet

PeriProducer for the BCM PlatformPage 12 Nortel Confidential # N0059775 Ver: 1.0Solaris and Windows ConventionsThis manual depicts examples (command l

Preface# N0059775 Ver: 1.0 Nortel Confidential Page 13Two-Button (Windows) vs. Three-Button (Solaris) MouseTrademark ConventionsThe following trademar

PeriProducer for the BCM PlatformPage 14 Nortel Confidential # N0059775 Ver: 1.0

This chapter covers:Introduction to the BCM - IVR Integration1. The BCM - IVR integration2. What functionality does the IVR integration add to the BCM

PeriProducer for the BCM PlatformPage 16 Nortel Confidential # N0059775 Ver: 1.0The Business Communications Manager (BCM) - Interactive Voice Response

Introduction to the BCM - IVR Integration# N0059775 Ver: 1.0 Nortel Confidential Page 17Accessing complete documentation for BCMFor further informatio

PeriProducer for the BCM PlatformPage 18 Nortel Confidential # N0059775 Ver: 1.0

This chapter covers:BCM and the Voice File System (VFS)1. Elements of the Voice File System (VFS)2. Convert MMF files to VFS phrase files3. Convert VF

Important NoticeNortel reserves the right to make changes in the contents of this publication including functions and specifications identified herein

PeriProducer for the BCM PlatformPage 20 Nortel Confidential # N0059775 Ver: 1.0The BCM Voice File System (VFS)Business Communication Manager (BCM) st

BCM and the Voice File System (VFS)# N0059775 Ver: 1.0 Nortel Confidential Page 21Convert MMF Files to VFS Phrase Files using the MMF2VFS commandExist

PeriProducer for the BCM PlatformPage 22 Nortel Confidential # N0059775 Ver: 1.0MMF2VFS Command Line Examplesmmf2vfs -m numdemoConverts the entire con

BCM and the Voice File System (VFS)# N0059775 Ver: 1.0 Nortel Confidential Page 23Removing VFS Files from the VFS Files SystemUse the vfsrm command to

PeriProducer for the BCM PlatformPage 24 Nortel Confidential # N0059775 Ver: 1.0VFSRM Command Line ExamplesCorrelating Data in mmfxref.dat to the Voic

BCM and the Voice File System (VFS)# N0059775 Ver: 1.0 Nortel Confidential Page 25VFSLS Command Line Examplesvfsls IVRDisplays the file information fo

PeriProducer for the BCM PlatformPage 26 Nortel Confidential # N0059775 Ver: 1.0Deleting Cabinets from the Voice File SystemUse the vfsrmcab command t

This chapter covers:Working with PeriProducer Blocks for BCM1. PeriProducer Configuration2. PeriProducer Blocks Overview3. BCM-IVR 2.1 PeriProducer To

PeriProducer for the BCM PlatformPage 28 Nortel Confidential # N0059775 Ver: 1.0PeriProducer ConfigurationBefore creating BCM applications with PeriPr

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 29PeriProducer Blocks for the BCM EnvironmentThe following PeriPr

Revision History# N0059775 Ver: 1.0 Nortel Confidential Page 3Revision HistoryJuly 2006 Standard 1.0

PeriProducer for the BCM PlatformPage 30 Nortel Confidential # N0059775 Ver: 1.0Park ‘n PageThe Park ‘n Page feature, enabled when the Park block is u

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 31 Park/Pag

PeriProducer for the BCM PlatformPage 32 Nortel Confidential # N0059775 Ver: 1.0including the duration that statistics files are retained.User-defined

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 33Set Call DataSet Call Data associates data with a call. Multipl

PeriProducer for the BCM PlatformPage 34 Nortel Confidential # N0059775 Ver: 1.0Get Call Data Get Call Data retrieves call data (a string of text) fro

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 35Park CallPark Call puts a call on hold so that it may be retrie

PeriProducer for the BCM PlatformPage 36 Nortel Confidential # N0059775 Ver: 1.0Park Call Options

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 37Check Park StatusCheck Park Status checks the status of call pa

PeriProducer for the BCM PlatformPage 38 Nortel Confidential # N0059775 Ver: 1.0Begin PageThe Begin Page block attaches the voice port to a paging sys

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 39Begin Page OptionsOption Description Begin Page Character datac

PeriProducer for the BCM PlatformPage 4 Nortel Confidential # N0059775 Ver: 1.0

PeriProducer for the BCM PlatformPage 40 Nortel Confidential # N0059775 Ver: 1.0End PageThe End Page block detaches the voice port from the paging sys

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 41Variations in Functionality of Standard PeriProducer BlocksAnsw

PeriProducer for the BCM PlatformPage 42 Nortel Confidential # N0059775 Ver: 1.0For applications that receive faxes, you may want to dedicate a specif

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 43EnvironmentEnvironment options control functions and applicatio

PeriProducer for the BCM PlatformPage 44 Nortel Confidential # N0059775 Ver: 1.0Phone OpUse the Phone Op (originate) block in applications that origin

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 45 Function Va

PeriProducer for the BCM PlatformPage 46 Nortel Confidential # N0059775 Ver: 1.0Transferring calls internallySpecify the following Dial Number string

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 47ReadUse the Read block to obtain caller input through touchtone

PeriProducer for the BCM PlatformPage 48 Nortel Confidential # N0059775 Ver: 1.0Receive FaxUse the Receive Fax block to receive a fax from an external

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 49RecordUse the Record block to acquire either a single message r

Table of Contents# N0059775 Ver: 1.0 Nortel Confidential Page 5Table of ContentsRevision History . . . . . . . . . . . . . . . . . . . . . . . . . . .

PeriProducer for the BCM PlatformPage 50 Nortel Confidential # N0059775 Ver: 1.0ResourceExternal resources are essentially software daemons that contr

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 51SelectThe Select block accepts a single touchtone key from the

PeriProducer for the BCM PlatformPage 52 Nortel Confidential # N0059775 Ver: 1.0Send FaxUse the Send Fax block to send a fax that has already been com

Working with PeriProducer Blocks for BCM# N0059775 Ver: 1.0 Nortel Confidential Page 53SpeakThe Speak block provides voice output to the caller, eithe

PeriProducer for the BCM PlatformPage 54 Nortel Confidential # N0059775 Ver: 1.0SystemPeriProducer applications use many predefined system functions k

This chapter covers:Environments Support1. Environments Overview2. Environments

PeriProducer for the BCM PlatformPage 56 Nortel Confidential # N0059775 Ver: 1.0Environments OverviewEnvironment options control line-specific functio

Environments Support# N0059775 Ver: 1.0 Nortel Confidential Page 57LinePickUp Supported Blind or guard timer for completing outbound calls.In a system

PeriProducer for the BCM PlatformPage 58 Nortel Confidential # N0059775 Ver: 1.0MediaHighWaterMarkEventNot supported Notify if media high water mark r

Environments Support# N0059775 Ver: 1.0 Nortel Confidential Page 59Host EnvironmentHost Environment Options Environment OptionSupported Description, i

PeriProducer for the BCM PlatformPage 6 Nortel Confidential # N0059775 Ver: 1.0New Blocks for PeriProducer 3.00 . . . . . . . . . . . . . . . . . . .

PeriProducer for the BCM PlatformPage 60 Nortel Confidential # N0059775 Ver: 1.0Generic Environment OptionsSpecifies an environment option (for the CO

Environments Support# N0059775 Ver: 1.0 Nortel Confidential Page 61VENGINE EnvironmentVENGINE Environment Options Environment OptionSupported Descript

PeriProducer for the BCM PlatformPage 62 Nortel Confidential # N0059775 Ver: 1.0rscertime Supported Sets the error timeout for non-OSCAR-based resourc

Environments Support# N0059775 Ver: 1.0 Nortel Confidential Page 63vpsrcvtime Supported Set the system response timeoutIf the system does not respond

PeriProducer for the BCM PlatformPage 64 Nortel Confidential # N0059775 Ver: 1.0

This chapter covers:Resources Support1. About Resources2. Supported Resources

PeriProducer for the BCM PlatformPage 66 Nortel Confidential # N0059775 Ver: 1.0About ResourcesResources refer to external resources that PeriProducer

Index

PeriProducer for the BCM PlatformPage 68 Nortel Confidential # N0059775 Ver: 1.0Aalarmdbtask 61ANI 28Answer block 41apprestart 61Bblocks. See individu

Index# N0059775 Ver: 1.0 Nortel Confidential Page 69environment options. See individual environment op-tion names.er 59error log 21, 23extts-a (TrueTa

Preface

PeriProducer for the BCM PlatformPage 70 Nortel Confidential # N0059775 Ver: 1.0Sscreendaemon resource 66.seg 20segment files 20Select block 51Send Fa

PeriProducer for the BCM PlatformPage 8 Nortel Confidential # N0059775 Ver: 1.0ScopeBusiness Communications Manager (BCM) is a communications platform

Preface# N0059775 Ver: 1.0 Nortel Confidential Page 9• download software, documentation, and product bulletins• search the Technical Support web site