Avaya Communication Server 1000 - IP Phone 1210 User's Guide

Nortel Communication Server 1000IP Phone 1210User GuideTitle page

Welcome10- Services- Applications• wall-mountable• LCD display screen • high-quality speaker phone• volume control keys to adjust the ringer, speaker,

Operating your IP Phone 1210100Paging featuresThe IP Phone 1210 supports the following paging voice call features:• “Using Call Page Connect to make a

Operating your IP Phone 1210101Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers. The pag

Operating your IP Phone 1210102Using Automatic Post-selectionThe called party is either busy on the IP Phone or away from their desk. To page the call

Operating your IP Phone 1210103Answering a Radio PageIf you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN.

Operating your IP Phone 1210104Charging a local or long-distance call to an account before you dialUse the following procedure to charge a local or lo

Operating your IP Phone 1210105Charging a conference call to an account Use the following procedure to charge a call to an account when you add someon

Operating your IP Phone 12101062. Press the Charge soft key.orDial the Call Detail Recording FFC.3. Dial the charge account number.4. Dial the number

Operating your IP Phone 1210107Using Privacy ReleaseUse the Privacy Release feature to enable one or more people who share your DN to join a call.Usin

Troubleshooting your IP Phone 1210108Troubleshooting your IP Phone 1210This section provides basic information about troubleshooting your IP Phone 121

Troubleshooting your IP Phone 1210109Invalid ID (2) Incorrect User ID entered.Enter correct User ID.Invalid ID (3) Incorrect User ID entered.Enter cor

Welcome11Figure 1: IP Phone 1210

Troubleshooting your IP Phone 1210110Permission Denied (4)Incorrect User ID entered.Enter correct User ID.Attempt to log on to a remote IP Phone 1120E

Troubleshooting your IP Phone 1210111Flexible Feature CodesUse Table 11 to track and organize the FFCs assigned to features by your system administrat

Troubleshooting your IP Phone 1210112Internal Call Forward ActivateRemote Call Forward DeactivateInternal Call Forward DeactivateRingAgain ActivateRin

Terms you should know113Terms you should knowCalling Party Name DisplayInformation appearing on the LCD display screen, such as the caller’s name and

Terms you should know114DHCP ServerA service provided by a device on the network that assigns network addresses to other devices, such as your telepho

Terms you should know115IndicatorAn LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.Information displayAny

Terms you should know116Network AddressIP address. Uniquely identifies a device on the network. Used for routing information to that device.Off-hookA

Terms you should know117SIPSession Initiation Protocol. This is the call-control protocol used by your telephone.SIP Proxy ServerA device on the netw

Terms you should know118Station Control Password (SCPW)Enables security features on your phone to prevent others from making calls from your IP Phone

Index119IndexAAbout the IP Phone 2004 113Accessing display diagnostics 44Accessory Expansion Module 10Activating Ring Again 73Adjusting Volume 40Answe

Regulatory and safety information12Regulatory and safety informationThis equipment has been tested and complies with the limits for a Class B digital

Index120Installing your IP Phone 1210 32Interrupted dial tone 115IP Network Statistics - View reports about network operation. 60IP Phone 1210 control

Index121Special Prefix code (SPRE) 117Station Control Password (SCPW) 118Status Messages 118Switchhook 118Switching from handset mode to handsfree 71S

Index122

Nortel Communication Server 1000IP Phone 1210User GuideCopyright © 2007–2010 Nortel Networks and Nortel Partner. All Rights Reserved.LEGAL NOTICEWhile

Regulatory and safety information13Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirementsTable 1 on page 13 shows

Regulatory and safety information14European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Info

Regulatory and safety information15Table on page 15 shows the Safety compliance for various jurisdictions.Other Safety Approvals: IEC 60950-1: ITE eq

Regulatory and safety information16address: Ingolstaedter Strasse 14-18, 80807 Munich Germany Table 3 lists EMC compliance for various jurisdictionsNo

Regulatory and safety information17The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could

Regulatory and safety information18Other US/Canada: • FCC Part 68 Hearing Aid Compatibility (HAC)• IC CS-03 HACThis equipment complies with the CE Mar

Regulatory and safety information19DenAn regulatory notice for JapanConnecting PowerUse only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP G

Regulatory and safety information20LocationNortel recommends that you install your IP Phone 1210 away from direct sunlight.

How to get help21How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best w

How to get help22www.nortel.com/ercGetting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product

Using your IP Phone 121023Using your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features, you can start to use the phone. Thi

Using your IP Phone 121024IP Phone 1210 displayYour IP Phone 1210 display is divided into two display areas:• The upper display area is for informatio

Using your IP Phone 121025A triangle before a soft key label, indicates the feature is active.Press the More key to access the next layer of context-s

Using your IP Phone 121026Press the Handsfree key to activate handsfree mode. Note: The Handsfree LED indicator, located on the Handsfree key, lights

Using your IP Phone 121027Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.No

Using your IP Phone 121028Press the Services key and use the navigation keys to access the following items:• Telephone Options— Volume adjustment— Con

Using your IP Phone 121029— Ring type— Call Timer— On-hook default path— Change Feature Key Label— Live Dialpad— Caller ID display order— Normal mode

Revision history3Revision historyJune 2010Standard 05.01. This document is up-issued to support CS 1000 Release 7.0.October 2009Standard 04.01. Becaus

Using your IP Phone 121030License NotificationNotify your system administrator if your phone displays a message in a pop-up window about the licensing

Using your IP Phone 121031Note: Use table “Flexible Feature Codes” on page 111 to record the FFCs that your system administrator assigns to your phone

Installing your IP Phone 121032Installing your IP Phone 1210This section details the steps and precautionary measures to perform during IP Phone insta

Installing your IP Phone 121033Figure 3: Connections on the IP Phone 1210 Perform the following steps to connect the components of the phone and to in

Installing your IP Phone 121034Attaching the foot stand (optional)Attach the foot stand in the appropriate slots depending on the desired angle for yo

Installing your IP Phone 1210351. Plug the headset cord into the headset jack on the back of the IP Phone marked with the ) symbol.Figure 3 on page 33

Installing your IP Phone 121036Connecting the LAN Ethernet cableNote: Your IP Phone 1210 supports both AC power and PoE options, including IEEE 802.3

Installing your IP Phone 121037Wall-mounting the IP Phone (optional)You can install your IP Phone on a wall. Wall-mount the IP Phone using the two key

Customizing your IP Phone 1210—basic features38Customizing your IP Phone 1210—basic featuresThis section explains how you can customize the features o

Customizing your IP Phone 1210—basic features39• “Accessing display diagnostics” on page 44 • “Selecting a local dialpad tone” on page 44 • “Viewing I

Revision history4February 2008Standard 01.06. This document is up-issued to support Nortel Communication Server 1000 Release 5.5 and to contain update

Customizing your IP Phone 1210—basic features40Adjusting volumeUse the following procedure to adjust the volume.5. Press the Enter key. The display pr

Customizing your IP Phone 1210—basic features41Adjusting the display screen contrastYou can adjust the contrast using the Local Tools menu. Nortel rec

Customizing your IP Phone 1210—basic features42Selecting a languageInformation that appears on the display is available in multiple languages. This la

Customizing your IP Phone 1210—basic features43Selecting date and time formatSeveral date and time formats are available. Formats are based on the12-h

Customizing your IP Phone 1210—basic features44Accessing display diagnosticsThe Display diagnostics command tests the IP Phone display screen and indi

Customizing your IP Phone 1210—basic features45Viewing IP Phone informationThe Local Set Info option displays the following phone-specific information

Customizing your IP Phone 1210—basic features46Performing diagnosticsThe Diagnostics item displays the following phone-specific information:• Diag Too

Customizing your IP Phone 1210—basic features47Selecting a ring typeUse the Ring type option to configure the IP Phone ring tone. Use the following pr

Customizing your IP Phone 1210—basic features48Enabling or disabling Call TimerThe call timer measures the call duration. Use the following procedure

Customizing your IP Phone 1210—basic features49Enabling OnHook Default PathUse OnHook Default Path option to choose either the Headset or the Handsfre

Contents5ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Feature overview . . . . . . . . . .

Customizing your IP Phone 1210—basic features50Use the following procedure to configure Live Dialpad.Configuring Caller ID display orderCaller ID disp

Customizing your IP Phone 1210—basic features513. Press the Select soft key to save the configuration, else press the Cancel key to cancel the modific

Customizing your IP Phone 1210—advanced features52Customizing your IP Phone 1210—advanced featuresYou can customize features on your IP Phone 1210 to

Customizing your IP Phone 1210—advanced features53Managing your Station Control Password You can assign a Station Control Password (SCPW) to• lock you

Customizing your IP Phone 1210—advanced features54Configuring an Electronic Lock on your IP PhoneUse the Electronic Lock feature to prevent others fro

Customizing your IP Phone 1210—advanced features55Unlocking your IP Phone 1210Use the following procedure to unlock your IP Phone 1210.3. Dial your St

Customizing your IP Phone 1210—advanced features56Configuring the Local Tools menuYour IP Phone 1210 has both local and server-based telephone tools a

Customizing your IP Phone 1210—advanced features57If a menu command has a number in front of it, you can select the command by pressing the associated

Customizing your IP Phone 1210—advanced features58When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to

Customizing your IP Phone 1210—advanced features591. PreferencesUse the 1.Preferences menu to alter the following local preferences:• “1. Contrast” on

Contents6Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Selecting date and time format . . . . . . . . . . .

Customizing your IP Phone 1210—advanced features60Use the following procedure to select a languageNote: The language setting only controls the languag

Customizing your IP Phone 1210—advanced features61• Certificate Information - View certificate information.Press the Return soft key at any time whil

Customizing your IP Phone 1210—advanced features62Consult your system administrator to confirm the availability of the Virtual Office feature on your

Customizing your IP Phone 1210—advanced features63Logging in to Virtual OfficeIf the IP Phone is configured for Virtual Office, the Virtual soft key i

Customizing your IP Phone 1210—advanced features64A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your

Customizing your IP Phone 1210—advanced features65Using Virtual Office on your office IP PhoneWhen activated for Virtual Office by a remote IP Phone,

Customizing your IP Phone 1210—advanced features66automatic logout is about to occur, the following message is displayed on the IP Phone: "Logout

Operating your IP Phone 121067Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210. It describes the operations like

Operating your IP Phone 121068Making a callThis section describes the various ways you can make a call from your IP Phone 1210.• “Using Off-hook diali

Operating your IP Phone 121069Using On-hook dialingPerform the following steps to make a call without lifting the handset.or3. To terminate the call,

Contents7Operating your IP Phone 1210 . . . . . . . . . . . . . . . . . . . . . . 67Entering and editing text . . . . . . . . . . . . . . . . . .

Operating your IP Phone 121070Using Handsfree dialingUse handsfree dialing to make a call using the built-in microphone and speaker, or a headset. Dur

Operating your IP Phone 121071Muting a handsfree callUse the following procedure to mute a handsfree call. Switching from handsfree to handset modeUse

Operating your IP Phone 121072Switching from handsfree to headsetUse the following procedure to switch from handsfree to headset. Using PredialUse the

Operating your IP Phone 121073Editing a Predial numberUse the following procedure to edit a Predial number.Activating Ring AgainUse the Ring Again fea

Operating your IP Phone 121074Calling a Ring Again party after notificationUse the following procedure to call a Ring Again party after notification.

Operating your IP Phone 121075Using Last Number RedialUse the Last Number Redial feature to automatically redial the most recently dialed number, if t

Operating your IP Phone 121076Making a call using Speed CallUse the following procedure to make a call using Speed Call.2. At the prompt, enter a one-

Operating your IP Phone 121077Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictions pla

Operating your IP Phone 121078Managing calls during a callYou can use the following features during a call:• “Using Call Hold” on page 78• “Using Call

Operating your IP Phone 121079Retrieving a call on holdUse the following procedure to retrieve a call on hold.Using Call WaitingThe Call Waiting featu

Contents8Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . . 97Using Make Set Busy . . . . . . . . . . . . . . . . . . . .

Operating your IP Phone 121080Returning to the original call Use the following procedure to return to the original call.Transferring a callUse the Tra

Operating your IP Phone 121081Returning to the original call if the transfer is incompleteUse the following procedure to return to the original call i

Operating your IP Phone 121082If the transferred call is not answered, your IP Phone rings.Returning to the original call if the transferred call is u

Operating your IP Phone 121083Using Call ParkUse the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Pho

Operating your IP Phone 121084Parking a call using the SPRE code or FFCTo park a call using the SPRE code or FFC, perform the following procedure.Retr

Operating your IP Phone 121085Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Pa

Operating your IP Phone 121086Displaying call detailsDuring an active call, use the Display feature to display the caller’s number and name (if availa

Operating your IP Phone 121087Deactivating Call ForwardUse the following procedure to deactivate Call Forward.Reinstating a Call Forward numberUse the

Operating your IP Phone 121088Forwarding internal calls onlyUse the following procedure to forward internal calls only. Deactivating Internal Call For

Operating your IP Phone 121089Reinstating Internal Call Forward numberUse the following procedure to reinstate Internal Call Forward number. Using Rem

Welcome9WelcomeYour Nortel IP Phone 1210 brings voice and data to your desktop. IP Phone 1210 can directly connect to a Local Area Network (LAN) throu

Operating your IP Phone 121090Deactivating Remote Call ForwardUse the following procedure to activate Remote Call Forward.5. Dial your DN.orTo reinsta

Operating your IP Phone 1210914. Dial your Station Control Password. 5. After you hear the dial tone, dial your DN.6. Press the # key.

Operating your IP Phone 121092Managing multiparty callsUse the following features to enable multiparty conversations:• “Using Call Join” on page 92• “

Operating your IP Phone 121093Using Conferee Selectable DisplayUse the Conferee Selectable Display feature to list active conferees and to disconnect

Operating your IP Phone 121094Disconnecting a confereeUse the following procedure to disconnect a conferee. indicator. Each key press changes the scre

Operating your IP Phone 121095Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, until all

Operating your IP Phone 121096Answering a group callUse the following procedure to answer a group call. Ending a group callUse the following procedure

Operating your IP Phone 121097Managing calls while busy at workUsing Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to

Operating your IP Phone 121098Hotel applicationsHotel applications are a group of hospitality features that increase the value of the IP Phone 1210. I

Operating your IP Phone 121099Cancelling Automatic Wake-Up callUse the following procedure to cancel Automatic Wake-Up call.Verifying Automatic Wake-U