Avaya Mobile Communication Client 3100 for BlackBerry User's Guide

Nortel Mobile Communication 3100 Series PortfolioMobile Communication Client 3100 for BlackBerryUser GuideTitle page

How to get help10Getting help from a specialist by using anExpress Routing CodeTo access some Nortel Technical Solutions Centers, you can use an Expre

Introduction11IntroductionThis section contains the following topics:• “MCC 3100 for BlackBerry features” on page 11• “Before you begin” on page 12• &

Introduction12• Redirect your incoming calls to alternative contact locations (for example, office, home, other).• Associate a single number with all

Introduction13System and network requirementsThe MCC 3100 for BlackBerry has the following system requirements.Important Notice:Users are advised to s

Introduction14trackball does not work. In these models, when a Choice Group is highlighted, the trackball is used to change the selection; the menu bu

Introduction15Related publicationsThe following publications relate to the MCC 3100 for BlackBerry:• Nortel Mobile Communication Client 3100 for Black

Introduction16

Software installation17Software installationThis section contains the following:• “Installing MCC 3100 for BlackBerry from a computer” on page 18• “In

Software installation18Installing MCC 3100 for BlackBerry from a computerPrior to installation, obtain the MCC 3100 for BlackBerry software from your

Software installation19Figure 1: Application loader wizard file selection8. Select any applications that are listed and click Delete. Each item must b

Software installation20Installing MCC 3100 for BlackBerry over the air1. On the BlackBerry, select Start > BlackBerry Explorer.2. Use the following

Software installation214. Launch the BlackBerry Desktop Manager by selecting Start > Programs > BlackBerry > Desktop Manager.5. Click Applica

Software installation22Upgrading MCC 3100 for BlackBerry over the air1. On the BlackBerry, select Start > BlackBerry Explorer.2. Use the following

Software installation231. Start the MCC 3100 application and log off the network.See “Starting and exiting the MCC 3100 application” on page 35 and “L

Software installation246. Click the box to remove the check mark beside the MCC 3100 application. The action column now indicates this application wil

MCC 3100 configuration25MCC 3100 configurationThis section contains the following topics:• “Initial configuration” on page 25• "System settings&q

MCC 3100 configuration26Figure 2: System SettingsNote: If the Main screen appears, then your basic settings are already configured, and you can start

MCC 3100 configuration27Figure 3: Preferences9. In the Mobile Contact field, enter the cell telephone number for your BlackBerry.10. From the menu, se

MCC 3100 configuration28Figure 4: Outgoing Call Service DN structureConsult your system administrator to obtain your Outgoing Call Service DN and othe

MCC 3100 configuration294. From the menu, select Save.You are logged on and the Main screen appears.Secondary MCG3100 AddressIf present, enter the IP

Contents3ContentsNew in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Features . . . . . . . . . . . . . . . . .

MCC 3100 configuration30Personal preferencesUse the Preferences screen to enter personal information, such as your name, contact, and call prefix sett

MCC 3100 configuration31Mobile Contact Default PrefixSelect the mobile telephone default call prefix. Options include:•Use No Prefix• Local Prefix• Lo

MCC 3100 configuration32Only the MCC 3100 uses the information you enter on the Preferences screen. No information is uploaded to any other BlackBerry

MCC 3100 configuration33route” (voice mail by default). You do not receive a missed call indication for forwarded calls.Configure your contact locatio

MCC 3100 configuration347. Select Save As from the File menu.The Save As dialog box appears.8. Navigate to the folder where you want to save the backu

Basic functions35Basic functionsThis section contains the following topics:• “Starting and exiting the MCC 3100 application” on page 35• “Logging on a

Basic functions36Logging on and logging offTo log on or log off the MCC 3100, perform the following steps:1. Go to the main MCC 3100 screen.2. Press t

Basic functions37Figure 6: Main screenStatus panelThe Status panel indicates your current status on the network. For example, if Connected appears, th

Basic functions38The status panel also displays the following information:• (VM) if you have new voice mail messages• an asterisk (*) if you registere

Basic functions39Navigating screensUse the trackwheel or trackball to scroll in screens, menus, and to highlight, select, or click items. Use the esca

Contents4Installing or upgrading MCC 3100 for BlackBerry using the BlackBerry Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . 2

Basic functions40Figure 8: Preview panelsYou can scroll through the preview panel, highlight an entry, and then run a menu command.To exit the preview

Basic functions41Note: Some devices may not offer full range of shortcut keys.Table 4: Shortcut keysScreen Key ActionLogs t Go to top of list.b Go to

Basic functions42Accessing HelpThe MCC 3100 includes embedded, context-sensitive help for the following topics:• Log—describes the log icons• Abbrevia

Basic functions43Figure 9: Help screen

Basic functions44

Advanced functions45Advanced functionsThis section contains the following topics:• “Friends” on page 45• “Searching the corporate directory” on page 5

Advanced functions46The New Friend screen appears. See “New friend screen” on page 46.Figure 10: New friend screen3. Complete the fields on the Edit C

Advanced functions47Mobile contact Enter the mobile telephone number of your friend. When you call this friend, you can choose this number from a list

Advanced functions48Note: Provide at least one contact location: Extension, Office number, Mobile number, Home number, or Other number.4. After you en

Advanced functions492. Highlight a call record.3. From the menu, select Add to Friends.4. Make changes if needed, and then select Save from the menu.Y

Contents5Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Advanced functions . . . . . . . . . . . . . . . .

Advanced functions50The Confirmation dialog appears and the friend is added to the MCC 3100 local address book.4. Select Back to return to the BlackBe

Advanced functions51Figure 11: Edit friend screen4. Edit the friend information as required.5. After you edit a friend, select Save or Save to Device

Advanced functions52To delete a friend from the BlackBerry device address book1. Go to the Main screen.2. From the menu, select Device AddressBook.The

Advanced functions534. From the menu, select Search Now. Your search results appear on the Search Results screen. If you search in both the local and

Advanced functions54MCC 3100 to initiate calls from your desktop telephone, mobile telephone, or home telephone, but the people you call always see th

Advanced functions55When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advan

Advanced functions561. Go to the Main, Logs, Friends or Search Results screen.2. Scroll to a log entry, or click a shortcut key to select a friend.3.

Advanced functions57Advanced callsYou can use Advanced call to:• Use Call-me-First mode to use one device to start the call and another to hold the co

Advanced functions58Figure 16: Place call prefix6. In the Using list, select your contact location, or enter a number.7. If required, select your call

Advanced functions59the MCC 3100 has screening disabled, the call can only be accepted from your BlackBerry. If the MCC 3100 has Mobile Do-Not-Disturb

Contents6

Advanced functions60GroupsYou can add and manage a group that contain multiple friends, and then initiate conference calls to the group.Adding a group

Advanced functions61Figure 19: Add to group screen3. Select the group you wish to add the friend to.4. From the menu, select Add Now.The friend is add

Advanced functions62Figure 20: Group management screen2. From the Group List, select a group.3. From the menu, select Group Details.The Group Details

Advanced functions63— Clear All to remove all selected friends in a group.— Delete Selected Users to delete the selected friends from the group.— Save

Advanced functions64Initiating a group callWith a group call, you can select a nonmobile contact location for yourself. You can set up the call on you

Advanced functions658. From the menu, select Call.The Group-Call Session screen appears.9. The enterprise telephony system calls you at the contact lo

Advanced functions66•press *9 to stop the helpJoining a group call that is in progressYou can join a group call that is in progress if you selected Jo

Advanced functions67Notification profilesNotification profiles alert you of incoming calls, messages, and other events. Five preset notification profi

Advanced functions68Logging EventsThe MCC 3100 retains a record of your recent communication sessions. The following events are logged:• Incoming call

Advanced functions69The Recent preview panel displays up to 10 friends that you recently communicated with.2. Optionally, select an entry and select a

New in this release7New in this releaseThe following sections detail what is new in Mobile Communication Client 3100 for BlackBerry in MC 3100 Release

Advanced functions70Figure 25: Call iconsFor group call icon explanations, see "Group call icons" on page 70.Figure 26: Group call iconsFor

Advanced functions71Figure 28: Logs details screenSorting entries on the Logs screenYou can sort items in the Logs screen by the name of the individua

Advanced functions721. Go to the Logs screen.2. From the menu, select Delete All.3. Select Yes or Cancel in response to the prompt.If you selected Yes

Advanced functions73Note: You must use the BlackBerry telephone application to generate DTMF tones.You can also call voice mail from the Recent previe

Advanced functions74

Acronyms75AcronymsTable 6 lists the acronyms used in this guide.Table 6: AcronymsAcronym Full NameBES BlackBerry Enterprise ServerCDMA 1xRTT Code Divi

Acronyms76URL Uniform Resource LocatorUSB Universal Serial BusVM Voice MailVPN Virtual Private NetworkWiFi Wireless FidelityTable 6: AcronymsAcronym F

Nortel Mobile Communication 3100 Series PortfolioMobile Communication Client 3100 for BlackBerryUser GuideCopyright © 2007–2008 Nortel Networks. All R

New in this release8October 2007Standard 01.02. This document is up-issued to contain fixes for configuring Mobile Communication Gateway 3100 addresse

How to get help9How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best wa