Avaya INDeX 11.0 User Manual

INDeX 11.0 20AT Telephone User's Guide 38DHB0002UKHB Issue 1 (10/05/2004)

Page 10 - Making Calls Making a Page Call Making a Page Call You can page any free INDeX 20 Series phone or turret or group of such phones. They hear

Using Speed Dials Speed Dials – Page 11 Speed Dials Using Speed Dials The INDeX system can store telephone numbers as speed dials. You can then ring

Page 12 - PIN & Account Codes Forced Account Code Entry PIN & Account Codes Forced Account Code Entry A repeating single-pip when making an e

If Busy or Unanswered Busy or Unanswered – Page 13 Busy or Unanswered If Busy or Unanswered Your phone provides several methods for contacting an ex

Page 14 - Busy or Unanswered Arrange a Callback Arrange a Callback If the extension you called is busy or does not answer, you can set a callback. Wh

Answering Normal Calls Answering Calls – Page 15 Answering Calls Answering Normal Calls The phone gives a repeated double ring for external calls, a

Page 16 - Transfer, Park & Hold Calls Using Transfer, Park & Hold Transfer, Park & Hold Calls Using Transfer, Park & Hold After answ

Parking Calls Transfer, Park & Hold Calls – Page 17 Parking Calls Any extension can retrieve a parked call by dialling the line number if known.

Page 18 - Diverting Calls Using Diverts Diverting Calls Using Diverts Your phone can have diverts for different situations, i.e. when busy, not answe

Setting Up a Divert Diverting Calls – Page 19 Setting Up a Divert Before Divert can be switched on, you must set-up the type of divert you require a

Page 2 - Contents Contents Introduction... 3 Transfer, Park & Hold Calls ... 16 Using this Guide...

Page 20 - Other Features The Phone Passcode Other Features The Phone Passcode If the phone gives a loud pip, it requires you to dial your passcode.

Group Other Features – Page 21 Group Your System Manager can include your phone in a group or in several groups, all of which you can join or leave

Page 22 - Voice Manager Using Voice Manager Voice Manager Using Voice Manager The system can include a Voice Manager to record messages for you in yo

Collecting Voice Messages Voice Manager – Page 23 Collecting Voice Messages Check your mail regularly. The system deletes new and old messages after

Page 24 - Good Phone Usage General Phone Usage Good Phone Usage General Phone Usage The phone provides a quick method of communication. However, thin

Index – Page 25 Actioning messages ... 23 Alarms... 21 Alert number... 22 Answe

Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya befor

Using this Guide Introduction – Page 3 Introduction Using this Guide This guide covers the INDeX 20AT telephone when used on an INDeX telephone syst

Page 4 - Introduction MF & Time Break Recall operation MF & Time Break Recall operation The 20AT uses MF signalling and TB recall signalling

Redial Last Number 20AT Features – Page 5 20AT Features Redial Last Number Pressing the REDIAL key dials out the number of the last manually dialled

Page 6 - 20AT Features Mute Mute During a call, press MUTE to stop the caller from hearing you without ending the call. Press MUTE again to reconnect

Introduction INDeX Features – Page 7 INDeX Features Introduction When used on an INDeX telephone system, the 20AT has access to a wide range of syst

Page 8 - INDeX Features Telephone Tones & Ringing Telephone Tones & Ringing The INDeX 20AT uses various tones and ringing to indicate calls a

Notes on Making Calls Making Calls – Page 9 Making Calls Notes on Making Calls Your phone allows very simple and quick dialling to make calls. To si