Avaya Business Communications Manager 3.7 User's Guide

Part No. N0008594 01April 7, 2005For systems running:• BCM 3.5 (build 2.3a or 2.3b)• BCM 3.6 (2.2c with cumulative patch 1)• BCM 3.7 (beta releases)

10 Chapter 1 Before you begin this upgradeN0008594 01• Ensure that FTP service is enabled on the Business Communications Manager and can be sta

Chapter 1 Before you begin this upgrade 11Business Communications Manager 3.7 Upgrade Guide• Application requirements— Log out of any VNC, Telnet, P

12 Chapter 1 Before you begin this upgradeN0008594 01— Private Received Number lengths and OLIs: BCM 3.6 software introduced a differentiation

Chapter 1 Before you begin this upgrade 13Business Communications Manager 3.7 Upgrade GuideUpgrade overviewThe overall upgrade process is similar fo

14 Chapter 1 Before you begin this upgradeN0008594 01During upgrade“Voice inventory service” describes how to start the voice inventory service

Chapter 1 Before you begin this upgrade 15Business Communications Manager 3.7 Upgrade GuidePost-upgrade activitiesThe following section contains a l

16 Chapter 1 Before you begin this upgradeN0008594 01• Remote files: Re-enter any non-default files or programs that you noted before the upgra

Chapter 1 Before you begin this upgrade 17Business Communications Manager 3.7 Upgrade GuidePost-upgrade: Upgrading clientsAfter you upgrade Business

18 Chapter 1 Before you begin this upgradeN0008594 01

19Business Communications Manager 3.7 Upgrade GuideChapter 2Upgrading a BCM 3.5 or 3.6 system to BCM 3.7Use this document to guide you through the ste

2N0008594 01How to get helpIf you do not see an appropriate number in this list, go to www.nortelnetworks.com/support.USA and CanadaAuthorized Distr

20 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01Pre-upgrade readiness checkUse this flowchart to ensure that your system is

Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7 21Business Communications Manager 3.7 Upgrade GuideUpgrade application overviewThe Business C

22 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01Performing the upgradeYou are now ready to start the upgrade.1 Insert the u

Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7 23Business Communications Manager 3.7 Upgrade Guide3 Click the I Accept button to proceed wit

24 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01Figure 4 Enter upgrade keycode7 Enter the keycode you obtained for your s

Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7 25Business Communications Manager 3.7 Upgrade Guide8 Once you click the Next button, the upgr

26 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01See Figure 7 on page 26 for the dialog box you receive to confirm that you

Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7 27Business Communications Manager 3.7 Upgrade GuideFigure 8 Upgrade action screen 11 A se

28 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01The upgrade copies the files from the CD onto the BCM. Figure 10 Insert C

Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7 29Business Communications Manager 3.7 Upgrade GuideFigure 12 Final upgrade screen with gree

3Business Communications Manager 3.7 Upgrade GuideIndonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 Philippine

30 Chapter 2 Upgrading a BCM 3.5 or 3.6 system to BCM 3.7N0008594 01

31Business Communications Manager 3.7 Upgrade GuideChapter 3Upgrading pre-release BCM 3.7 softwareUse this document to guide you through the steps tha

32 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01Pre-upgrade readiness checkUse this flowchart to ensure that your system is ready

Chapter 3 Upgrading pre-release BCM 3.7 software 33Business Communications Manager 3.7 Upgrade GuideUpgrade application overviewThe Business Communi

34 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01Performing the upgradeYou are now ready to start the upgrade.1 Insert the upgrade

Chapter 3 Upgrading pre-release BCM 3.7 software 35Business Communications Manager 3.7 Upgrade GuideFigure 14 Identifying the system you want to u

36 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01Figure 15 Enter upgrade keycode7 Enter the keycode you obtained for your system

Chapter 3 Upgrading pre-release BCM 3.7 software 37Business Communications Manager 3.7 Upgrade Guide8 Once you click the Next button, the upgrade pr

38 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01Figure 18 Final Confirmation Before Upgrade Begins10 Click the Yes button to co

Chapter 3 Upgrading pre-release BCM 3.7 software 39Business Communications Manager 3.7 Upgrade Guide11 A secondary dialog box, shown in Figure 20, a

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40 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01Figure 22 Successful upgrade completion indicator14 Click OK to exit the dialog

Chapter 3 Upgrading pre-release BCM 3.7 software 41Business Communications Manager 3.7 Upgrade Guide17 Perform the post-upgrade activities that appl

42 Chapter 3 Upgrading pre-release BCM 3.7 softwareN0008594 01

43Business Communications Manager 3.7 Upgrade GuideChapter 4Troubleshooting upgrade errorsThere are a number of possible error conditions that may occ

44 Chapter 4 Troubleshooting upgrade errorsN0008594 01The following disk space is required:C: 140 MBD: 300 MBE: 200 MB Recommended Action: If yo

Chapter 4 Troubleshooting upgrade errors 45Business Communications Manager 3.7 Upgrade GuideRecommended Action: Contact technical support for reso

46 Chapter 4 Troubleshooting upgrade errorsN0008594 01Figure 24 MS-PEC information in the Unified Manager• If your system does not have the re

Chapter 4 Troubleshooting upgrade errors 47Business Communications Manager 3.7 Upgrade Guide• If your system has incorrect core telephony software

48 Chapter 4 Troubleshooting upgrade errorsN0008594 01Upgrade keycode• If the keycode was passed to the system and failed to validate:Keycode co

Chapter 4 Troubleshooting upgrade errors 49Business Communications Manager 3.7 Upgrade Guide• If you press Cancel on the file transfer dialog box

5Business Communications Manager 3.7 Upgrade GuideContentsHow to get help 2Chapter 1Before you begin this upgrade 7How to use this upgrade guide 7Fi

50 Chapter 4 Troubleshooting upgrade errorsN0008594 01Recommended Action: Contact technical support.• If the upgrade completes but fails to exit

6N0008594 01Chapter 4Troubleshooting upgrade errors 43Upgrade startup 43Business Communications Manager identification 43Business Communications M

7Business Communications Manager 3.7 Upgrade GuideChapter 1Before you begin this upgradeUse this document to guide you through the steps that are requ

8 Chapter 1 Before you begin this upgradeN0008594 01Which upgrade do I do?There are two upgrade paths. Choose which path to follow based on the

Chapter 1 Before you begin this upgrade 9Business Communications Manager 3.7 Upgrade GuideBusiness Communications Manager pre-upgrade requirementsTh