Avaya CallPilot Message Networking User Manual

BCM50 2.0CallPilotDocument Status: StandardDocument Number: NN40090-301Document Version: 02.01Date: September 2006CallPilot Message Networking Set Up

10 Chapter 1 Getting startedNN40090-301NN40090-301• Direct AddressingSite-Based AddressingUse site-based addressing to set up a formal network of site

Chapter 1 Getting started 11CallPilot Message Networking Set Up and Operation GuideAudienceThis is guide is for system administrators you maintain and

12 Chapter 1 Getting startedNN40090-301NN40090-301Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM sys

Chapter 1 Getting started 13CallPilot Message Networking Set Up and Operation GuideThese conventions and symbols are used to represent the Business Se

14 Chapter 1 Getting startedNN40090-301NN40090-301How to get HelpThis section explains how to get help for Nortel products and services.Getting Help f

15CallPilot Message Networking Set Up and Operation GuideChapter 2Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

16 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To set the Digital Networking properties1 Start CallPilot Manager.2 Click the Networki

Chapter 2 Setting up Digital Networking 17CallPilot Message Networking Set Up and Operation GuideConfiguring your system network propertiesConfiguring

18 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301If DNS is not available you must do one of the following:• If your digital network con

Chapter 2 Setting up Digital Networking 19CallPilot Message Networking Set Up and Operation GuideTo check that BCM is not configured to use DNS1 Start

Copyright © 2005–2006 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, config

20 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To configure DNS on CallPilot 100/1501 Start CallPilot Manager.2 Click the Configurati

Chapter 2 Setting up Digital Networking 21CallPilot Message Networking Set Up and Operation GuideENTER key after the last entry in the hosts file. Typ

22 Chapter 2 Setting up Digital NetworkingNN40090-301NN40090-301To change your local CallPilot Host name or IP address1 Make the change to the host na

23CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

24 Chapter 3 Setting up AMISNN40090-301NN40090-301To set up AMIS networking properties1 Start CallPilot Manager.2 Click the Networking heading.3 Click

Chapter 3 Setting up AMIS 25CallPilot Message Networking Set Up and Operation Guide7 In the Telephone Number box type the system phone number of your

26 Chapter 3 Setting up AMISNN40090-301NN40090-301About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establish

Chapter 3 Setting up AMIS 27CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to blo

28 Chapter 3 Setting up AMISNN40090-301NN40090-3016 In the To box type the time of day call blocking ends and select AM or PM.Any single-digit hour or

Chapter 3 Setting up AMIS 29CallPilot Message Networking Set Up and Operation GuideThe Dialing Translation Table changes Network extensions into numbe

3CallPilot Message Networking Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Setting up AMISNN40090-301NN40090-301A Dialing Translation Table from a site with area code 206 near a border with area code 360Network A

Chapter 3 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideSetting the Dialing Translation propertiesAfter you set up the AMIS

32 Chapter 3 Setting up AMISNN40090-301NN40090-3014 Set the Dialing Translation properties:5 Click Submit.Building a Dialing Translation TableTo build

Chapter 3 Setting up AMIS 33CallPilot Message Networking Set Up and Operation Guide4 Click Add The Dialing Translation Setup page appears.5 In the Inp

34 Chapter 3 Setting up AMISNN40090-301NN40090-301Changing an entry in the Dialing Translation TableAfter you build a Dialing Translation Table, you c

Chapter 3 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideDeleting a Dialing Translation Table entryTo delete an entry in the

36 Chapter 3 Setting up AMISNN40090-301NN40090-301Testing network message capabilityUse the AMIS Loopback Mailbox to test your network message capabil

Chapter 3 Setting up AMIS 37CallPilot Message Networking Set Up and Operation GuideLoopback mailbox numbers You cannot open the Loopback mailbox or pe

38 Chapter 3 Setting up AMISNN40090-301NN40090-301To send a test network message using the AMIS Loopback mailbox — Norstar Voice MailTo send a test ne

Chapter 3 Setting up AMIS 39CallPilot Message Networking Set Up and Operation GuideTo determine if Network Messaging is working, open your mailbox. Th

4 Task ListNN40090-301NN40090-301

40 Chapter 3 Setting up AMISNN40090-301NN40090-301

41CallPilot Message Networking Set Up and Operation GuideChapter 4Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

42 Chapter 4 Creating network sitesNN40090-301NN40090-3013 Click General Properties link.The General Networking Properties page appears.General Networ

Chapter 4 Creating network sites 43CallPilot Message Networking Set Up and Operation Guide4 Click Submit.Creating a network siteBefore local subscribe

44 Chapter 4 Creating network sitesNN40090-301NN40090-301To create a network site1 Start CallPilot Manager.2 Click the Networking heading.The Site Lis

Chapter 4 Creating network sites 45CallPilot Message Networking Set Up and Operation GuideIf you want to create an AMIS site:• from Site Type select A

46 Chapter 4 Creating network sitesNN40090-301NN40090-3013 Select the site you want to change and click Change.The Network Site Properties page appear

Chapter 4 Creating network sites 47CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice recor

48 Chapter 4 Creating network sitesNN40090-301NN40090-3015 In the Connect to box, type the extension number or telephone number you are using to recor

Chapter 4 Creating network sites 49CallPilot Message Networking Set Up and Operation GuideDeleting a siteYou cannot delete a site if it is in use or i

5CallPilot Message Networking Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 4 Creating network sitesNN40090-301NN40090-301Disabling Network MessagingPart of administering Network Messaging is ensuring that the netwo

Chapter 4 Creating network sites 51CallPilot Message Networking Set Up and Operation GuideEnabling Broadcast and Group List MessagesNetwork Messaging

52 Chapter 4 Creating network sitesNN40090-301NN40090-301

53CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

54 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you

Chapter 5 Network Delivery Mailboxes 55CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site Mai

56 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-3017 In the Last Name and First Name boxes type the name of the mailbox.The mailbox name can

Chapter 5 Network Delivery Mailboxes 57CallPilot Message Networking Set Up and Operation Guide15 In the Connect to box, type the extension number or t

58 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-3013 Click the Add Mailbox link.The Add Mailbox page appears.4 In the Mailbox box, type a va

Chapter 5 Network Delivery Mailboxes 59CallPilot Message Networking Set Up and Operation Guide7 In the Last Name and First Name boxes type the name of

6 ContentsNN40090-301NN40090-301Testing network message capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Befo

60 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-30116 Click Voice to record a mailbox name.The Mailbox Spoken Name window appears for the ma

Chapter 5 Network Delivery Mailboxes 61CallPilot Message Networking Set Up and Operation Guide3 Click the Change link for the Network Delivery Mailbox

62 Chapter 5 Network Delivery MailboxesNN40090-301NN40090-301To delete a Network Delivery Mailbox1 Start CallPilot Manager.2 Click the Mailbox Adminis

63CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non Delivery Notification messagesThis chapter describes some proble

64 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301A protocol error occurred while delivering the messageFor AMIS, t

Chapter 6 Troubleshooting Non Delivery Notification messages 65CallPilot Message Networking Set Up and Operation GuideA connection to the remote site

66 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301The destination site mailbox does not existThis error can occur i

Chapter 6 Troubleshooting Non Delivery Notification messages 67CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the corre

68 Chapter 6 Troubleshooting Non Delivery Notification messagesNN40090-301NN40090-301• an outside line is not available• a protocol error occurs durin

69CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

7CallPilot Message Networking Set Up and Operation GuideChapter 1Getting started About this GuideThe CallPilot Message Networking Set Up and Operation

70 Chapter 7 Message Networking programming recordNN40090-301NN40090-301AMIS site tableUse this table to record the properties for the AMIS sites you

Chapter 7 Message Networking programming record 71CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table to

72 Chapter 7 Message Networking programming recordNN40090-301NN40090-301Network Site Mailbox tableUse this table to record the details of the Network

Chapter 7 Message Networking programming record 73CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table to r

74 Chapter 7 Message Networking programming recordNN40090-301NN40090-301

75CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and se

76NN40090-301NN40090-301Designated OperatorThe person in a company who is assigned to answer the CallPilot operator request option.Direct AddressingTh

77CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and receive network m

78NN40090-301NN40090-301Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a failure t

79CallPilot Message Networking Set Up and Operation GuideIndexAAMIS error messages 67AMIS networking propertiesArea code 23Country code 23Intern

8 Chapter 1 Getting startedNN40090-301NN40090-301• Digital Networking — transfers messages using an Internet or intranet connection using Voice Profil

80 IndexNN40090-301NN40090-301MMailbox, maximum number 53Message NetworkingNetwork Deliver 50restricting messages 50NNetwork Access 30Network

Chapter 1 Getting started 9CallPilot Message Networking Set Up and Operation GuideSetting up BCM and M1CallPilot for VPIM broadcast messagesTo set up