Avaya Multimedia Call Center User Manual

Part No. P0935740 02Multimedia Call CenterWeb Developer GuideReturnto Menu

10 Chapter 2 Multimedia Call Center messagesP0935740 02Voice button unavailable messageCallers see this message if they click the voice button whi

Chapter 2 Multimedia Call Center messages 11Multimedia Call Center Web Developer GuideOff-hours messageCallers see this message if they click the

12 Chapter 2 Multimedia Call Center messagesP0935740 02Choose how to connect messageCallers see this message if they do not specify their connecti

Chapter 2 Multimedia Call Center messages 13Multimedia Call Center Web Developer GuideSession completed messageCallers see this message after they

14 Chapter 2 Multimedia Call Center messagesP0935740 02Make call failed messageCallers see this message if their call cannot be connected because

Chapter 2 Multimedia Call Center messages 15Multimedia Call Center Web Developer GuideNo answer messageCallers see this message if they do not ans

16 Chapter 2 Multimedia Call Center messagesP0935740 02

17Multimedia Call Center Web Developer GuideChapter 3Customizing Multimedia Call Center web pagesAbout customizing Multimedia Call Center web pagesYou

18 Chapter 3 Customizing Multimedia Call Center web pagesP0935740 02Customizing msg.htmlIf you customize msg.html, do not insert anything above or

Chapter 3 Customizing Multimedia Call Center web pages 19Multimedia Call Center Web Developer GuideCustomizing off_hours.htmlYou can modify the ht

2P0935740 02Multimedia Call Center Web Developer GuideCopyright © 2001 Nortel NetworksAll rights reserved. 2001.The information in this document is su

20 Chapter 3 Customizing Multimedia Call Center web pagesP0935740 02Web page listsYou can create lists of web pages that agents can push to caller

Chapter 3 Customizing Multimedia Call Center web pages 21Multimedia Call Center Web Developer GuideUploading web pagesYou can upload customized we

22 Chapter 3 Customizing Multimedia Call Center web pagesP0935740 0211 Click the OK button.The System Administration page appears.12 Under the Cus

23Multimedia Call Center Web Developer GuideChapter 4Using CGI scripts with Multimedia Call CenterThis chapter is about CGI scripts and how to use the

24 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02Refresher CGI scriptsStore CGI refresher scripts in the Multimedia Call Cente

Chapter 4 Using CGI scripts with Multimedia Call Center 25Multimedia Call Center Web Developer Guidelocal (*FORM, *buffer) = @_;foreach (keys %FOR

26 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02# Announcement IDs (which correspond to recording greetings in Call Center).$

Chapter 4 Using CGI scripts with Multimedia Call Center 27Multimedia Call Center Web Developer GuideThe call commandThe Multimedia Call Center CGI

28 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02Multimedia Call Center CGI parametersThree fundamental parameters are passed

Chapter 4 Using CGI scripts with Multimedia Call Center 29Multimedia Call Center Web Developer GuideUsing call command parameters in HTML formsYou

3Multimedia Call Center Web Developer GuideContentsChapter 1About Multimedia Call Center web pages . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02Using a URL-encoded hypertext link interfaceThe simplest way to include the v

Chapter 4 Using CGI scripts with Multimedia Call Center 31Multimedia Call Center Web Developer GuideCommunicating with Multimedia Call Center agen

32 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02Call preferences - the setup commandMultimedia Call Center uses HTTP cookies

Chapter 4 Using CGI scripts with Multimedia Call Center 33Multimedia Call Center Web Developer GuideBypassing Multimedia Call Center setup informa

34 Chapter 4 Using CGI scripts with Multimedia Call CenterP0935740 02Multimedia Call Center graphicsYou can design web pages that include these Mu

Multimedia Call Center Web Developer Guide35IndexCCall_setup1.htmlcustomizing 18CGI scripts 5about 23Customizingcall_setup.html 18call_setup1.

4 ContentsP0935740 01.2Chapter 4Using CGI scripts with Multimedia Call Center. . . . . . . . . . . . . . . . . . . . . . 23About CGI scripts . .

5Multimedia Call Center Web Developer GuideChapter 1About Multimedia Call Center web pagesThis guide is about how a web developer customizes Multimedi

6 Chapter 1 About Multimedia Call Center web pagesP0935740 02

7Multimedia Call Center Web Developer GuideChapter 2Multimedia Call Center messagesAbout Multimedia Call Center messagesMultimedia Call Center message

8 Chapter 2 Multimedia Call Center messagesP0935740 02Call setup page for first-time callersFirst-time callers see this html form when they click

Chapter 2 Multimedia Call Center messages 9Multimedia Call Center Web Developer GuideCall setup page for subsequent callersSubsequent callers see