Avaya Telephony Features Handbook User Manual

N0004978 01March 11, 2005Business Communications ManagerTelephony Features Handbook

10 Using telephone featuresN0004978 01System feature controlThe following table describes the Unified Manager headings that allow/disallow syst

Using telephone features 11Telephony Features Handbook• how long a call remains camped before alerting the originating telephoneGeneral settings,

12 Using telephone featuresN0004978 01Individual telephone feature programmingThis table describes programming for each telephone (DN) record.

Using telephone features 13Telephony Features HandbookManaging calls:• to allow the user to make priority callsCapabilitiesPriority Call on page

14 Using telephone featuresN0004978 01Answer DN answer restrictionsYou can determine what type of calls alert at an assigned Answer DN key. Thi

Using telephone features 15Telephony Features HandbookTelephone programming access constraintsThe Set lock variable, under Set restrictions in ea

16 Using telephone featuresN0004978 01• Analog telephones connected to an analog station module or to an ATA2 module also have their own way to

Using telephone features 17Telephony Features HandbookSystem telephonesThe following figures show examples of the digital telephones that support

18 Using telephone featuresN0004978 01Telephone featuresThe table below defines the function of the various parts of a 7316E telephone. Not all

Using telephone features 19Telephony Features HandbookTelephone display and display keysTelephones with displays, show prompts on one or two line

2N0004978 01Copyright © 2004 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. The statement

20 Using telephone featuresN0004978 01The 7316E digital phone displays a set of icons in place of flashing prompts when it is connected to a sy

Using telephone features 21Telephony Features HandbookProgramming memory buttonsThe telephones with programmable memory buttons are given a defau

22 Using telephone featuresN0004978 01Setting up your telephoneThese codes allow you to adjust features on your telephone, if they are availabl

Using telephone features 23Telephony Features HandbookLanguage ChoicePress FEATURE *501 to select Primary Language for the telephone display.Pres

24 Using telephone featuresN0004978 01Testing your telephoneUse the following feature codes to test the hardware functionality of your digital

Using telephone features 25Telephony Features HandbookAnswering callsIf a call comes in on a line that has an appearance at your telephone, you c

26 Using telephone featuresN0004978 01Nortel 20XX IP telephone mute and handsfree button locationsHandsfree/mute tipsHandsfree allows you to ta

Using telephone features 27Telephony Features HandbookOther call answer featuresAccidental disconnectIf you accidentally drop the handset back in

28 Using telephone featuresN0004978 01Managing callsWhen you answer a call, you may have a number of choices about what you can do with the cal

Using telephone features 29Telephony Features HandbookHold, auto Set your telephone to automatically put a call on Hold when you pick up a second

3Telephony Features HandbookContentsUsing telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Program

30 Using telephone featuresN0004978 01Making callsTo make a call within your system, simply select an intercom key, and dial the local digits f

Using telephone features 31Telephony Features HandbookAnswer DNs*+(ringing call)Use answer DNs as auto dial buttons. When there is no indicator b

32 Using telephone featuresN0004978 01Destination Code (continued)Programming note: Set up routes, dialout strings, and destination codes under

Using telephone features 33Telephony Features HandbookSpeed Dial (making a call ... continued)Programming note: The number of system speed dial c

34 Using telephone featuresN0004978 01Handling busy tonesIf you receive a busy signal when you try to transfer a call, you can use one of the f

Using telephone features 35Telephony Features HandbookProtecting your call privacyIf you choose not to receive calls, or want to block the identi

36 Using telephone featuresN0004978 01Conference callingYou can establish a call between three people. These codes allow you to control how the

Using telephone features 37Telephony Features HandbookPrivate and public messagingYou can send and receive messages and pages over your telephone

38 Using telephone featuresN0004978 01Auto hold on incoming pageIf this feature is enabled, telephones with active calls that receive internal

Using telephone features 39Telephony Features HandbookMonitoring Hunt Group callsMonitor external Hunt group calls from a Silent Monitor Supervis

4 ContentsN0004978 01Relocating telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Moving digital te

40 Using telephone featuresN0004978 01Scheduling servicesIf your system has different call privileges for different times of day or of the week

Using telephone features 41Telephony Features HandbookCall display servicesThe following features are available only if you subscribe to Call Dis

42 Using telephone featuresN0004978 01Call Duration TimerBriefly display the approximate length of your current or most recent call.Activate fe

Using telephone features 43Telephony Features HandbookAnalog telephone feature accessAnalog devices, such as single-line telephones, data communi

44 Using telephone featuresN0004978 01Programming notes: The telephone records for telephones connected to the system through an ATA or analog

Using telephone features 45Telephony Features HandbookHot desking Temporarily transfer your IP telephone configuration to another IP telephone.En

46 Common display promptsN0004978 01Display prompts and messagesUse this section to find the explanation for the prompts you see on your teleph

Common display prompts 47Telephony Features HandbookNNN <SETNAME>NEXT VIEWButton inquiry: The display shows the directory number of the tel

48 Common display promptsN0004978 01NNN___QUIT BKSP OKContinue entering digits. Press BKSP to delete incorrect digits. Press # or OK when you h

Common display prompts 49Telephony Features HandbookCalling NNNPRIORITY LATERWait for the telephone to be answered. If no one answers, press LATE

5Telephony Features HandbookList of featuresProgramming memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Common display promptsN0004978 01DND from NNN Prime telephone: The person at telephone NNN has forwarded a call to you using Do Not Disturb.

Common display prompts 51Telephony Features HandbookExpensive route You have dialed a number, but the least expensive route programmed for the sy

52 Common display promptsN0004978 01In observe:MonitorSilent monitor: The hunt group member is already being monitored.Intercom #: ___QUITAuto

Common display prompts 53Telephony Features HandbookLineXXX 01:45 Call duration timer: You parked your last call. You cannot see the length of ti

54 Common display promptsN0004978 01Line denied You selected a line that is private to another telephone. Trunk Answer: You have tried to pick

Common display prompts 55Telephony Features HandbookNo avail SWCA SWCA: The FEATURE *520 request was unsuccessful, either because the telephone h

56 Common display promptsN0004978 01No number saved Saved number redial: You have tried to save the number of an incoming call. You can only sa

Common display prompts 57Telephony Features HandbookNot SupportedObserveSilent monitor: The DN you entered belongs to a portable telephone or an

58 Common display promptsN0004978 01Parking full Call park: All available retrieval codes are in use. Transfer the call or take a message inste

Common display prompts 59Telephony Features HandbookProgram and HOLD Auto dial: Enter the number you want to program on the button, then press HO

6 List of featuresN0004978 01Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60 Common display promptsN0004978 01Release calls You tried to use a feature while you were on a call or had calls on hold. Release the call or

Common display prompts 61Telephony Features HandbookSet locked You cannot use the feature you selected because your telephone is locked.Start of

62 Common display promptsN0004978 01Viewing active servicesThese are the prompts you may get if you are viewing or changing your service schedu

Call log prompts 63Telephony Features HandbookCall log promptsThese are the prompts you may receive when you are viewing your call logs:No servic

64 Report and record alarm codesN0004978 01Report and record alarm codesAn alarm telephone display shows Business Communications Manager system

65 N0004978 01Relocating telephonesThis section explains what happens when you physically move telephones within the system, depending on whether yo

66 Moving Nortel 200X IP telephonesN0004978 01Moving Nortel 200X IP telephonesIP telephones retain their DN when they are moved to a new locati

User card list 67Telephony Features HandbookUser card listFollowing is a list of feature and device user guides that can be found on your Busines

68 User card listN0004978 01

Telephony Features Handbook69IndexNumerics7000access constraints 15ring tones 207100access constraints 15Aaccess codes 10accidental disconnect 27alar

List of features 7Telephony Features HandbookAnalog telephone feature access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 IndexN0004978 01Ddelayed ring transfer 10destination codes 31dial paddisplay key equivalents 19set features 18testing 24dial tone, wait 22dial

Index 71 Telephony Features Handbooklast number redialtelephone programming 13using features 32last number savedtelephone programming 13line poolus

72 IndexN0004978 01ring volume 24ringing service 40routing service 40Run/Stop, memory buttons 21Ssaved number redial 32servicessystem programming

Index 73 Telephony Features Handbooktelephones 64call log display prompts 63common display prompts 46display keys 19handsfree/mute button locations

74 IndexN0004978 01

8 List of featuresN0004978 01

Using telephone features 9Telephony Features HandbookUsing telephone featuresThis Telephony Features Handbook describes the call features for tel