Avaya Communication Server 1000 IP Phones Fundamentals User Manual

Nortel Communication Server 1000IP Phones FundamentalsRelease: 5.0Document Revision: 02.07www.nortel.comNN43001-368.

10Services menu 296Local Tools menu 297Supported features 298Features not currently supported 300Display characteristics 300Context-sensitive soft key

100 Nortel IP Phone 2004Central Answering PositionThe Central Answering Position (CAP) operates as an AutomaticCall Distribution (ACD) agent on the IP

Display characteristics 101CAUTIONDo not use any liquids or powders on the IP Phone. Usinganything other than a soft, dry cloth can contaminate IP Pho

102 Nortel IP Phone 2004Key number assignmentsKey numbers 1 to 15 are used for Programmable line (DN)/feature keys.These keys can be any DN or feature

Package components 103Table 13Package components• IP Phone 2004• handset• handset cord•2.1 m (7-ft) CAT5e Ethernet cable• Getting Started CardTable 14

104 Nortel IP Phone 2004IP Phone 2002/2004 Power AdaptersIEC cables RoHS Non-RoHS1.8 m (5.9 ft), 10 amp, IEC320-C13North AmericaNTYS14AAE6 NTYS14AA2.4

Installation and configuration 105Before you beginBefore installing the IP Phone 2004, complete the following pre-installationchecklist:• Ensure one I

106 Nortel IP Phone 20042 Configure the IP Phone 2004 on the Call Server using LD 11. Atthe prompt, enter the following:REQ:newTYPE:2004P1,2004P2For m

Installation and configuration 107Figure 10IP Phone 2004 Ethernet network connections5 Connect the AC power adapter (optional). Leave the AC adapterun

108 Nortel IP Phone 2004Phone 2004 using DHCP” (page 116) to install the IP Phone2004 using DHCP.--End--Startup sequenceWhen an IP Phone 2004 connects

Installation and configuration 109ATTENTIONTiming informationThere are only four seconds between plugging in the IP Phone 2004 powertransformer and th

11Configuring the IP Phone 1120E 346Startup sequence 351Installing the IP Phone 1120E 352Full Duplex mode 361TFTP firmware upgrade 362Gratuitous Addre

110 Nortel IP Phone 2004For more information about LLDP, see “802.1ab Link LayerDiscovery Protocol” (page 481). For more information about802.1Q, see

Installation and configuration 111Screen promptDescriptionS1 actionChoose one of the following:• for TPS only, enter 1.•for TPS and SecureMultimedia C

112 Nortel IP Phone 2004Screen promptDescriptionS2 Port TPS Server 2 port numberEnter 4100.S2 actionSame as S1.You are not prompted for S2 PKif S2 Act

Installation and configuration 113Screen promptDescriptionCfg XAS? (0-No,1-Yes)Default 0 (for No).If no External Application Server(XAS) is present, e

114 Nortel IP Phone 2004Screen promptDescriptionLLDP VLAN? (0-No, 1-Yes)If you select 1 (1 for Yes), VLANID is configured automatically tothe value re

Installation and configuration 115Screen promptDescriptionIf you select 0 (for Auto), VLANID is automatically configured tothe value received in the V

116 Nortel IP Phone 2004A Signaling Server provides the firmware for the IP Phones. Forinformation about upgrading IP Phone firmware, see IP Line Fund

Installation and configuration 1173 At the prompt EAP Enable?, enter 1-Yes (1 for Yes) if thenetwork infrastructure supports 802.1x port-based network

118 Nortel IP Phone 2004• the S1 IP (the primary CS 1000 node IP address of theIP Phone)•the S1 Action•the S1 retry count (this is the maximum number

Installation and configuration 119Screen promptDescriptionS1 PKTo manually configure the PK,set the Action Byte to 6. Afteryou enter the PK, apply the

12Introduction 401Description 402Components and functions 404Services menu 407Local Tools menu 408Supported features 409Features not currently support

120 Nortel IP Phone 2004Screen promptDescriptionS2 PKTo manually configure the PK,set the Action Byte to 6. Afteryou enter the PK, apply thechanges an

Installation and configuration 121Screen promptDescriptionCfg XAS? (0-No,1-Yes)Default 1 (for Yes).If no External ApplicationServer (XAS) is present,e

122 Nortel IP Phone 2004Screen promptDescriptionLLDP VLAN? (0-No, 1-Yes)Default 0 (for No).If you select 1 (1 for Yes), VLANID is configured automatic

Installation and configuration 123Screen promptDescriptionData VLAN Cfg? (0-Auto, 1-Man) Default 1 (for Man).You are not prompted for DataVLAN Cfg if

124 Nortel IP Phone 200412 (Optional) Customize the feature keys as required. For moreinformation, see IP Phone 2004 User Guide (NN43117-102).--End--T

Full Duplex mode 125Step Action1 Reset the IP Phone 2004 by disconnecting and reconnectingpower.2 When the Nortel logo appears in the middle of the di

126 Nortel IP Phone 2004— Auto-Negotiate Capability: N— Auto-Negotiate Completed: N--End--Gratuitous Address Resolution Protocol ProtectionGratuitous

Replacing an IP Phone 2004 127a Disable the password.b Set the password as non-NULL.3 Press OK when the node number displays.If Thenthe node password

128 Nortel IP Phone 2004Removing an IP Phone 2004 from serviceProcedure 25Removing an IP Phone 2004 from serviceStep Action1 Disconnect the IP Phone 2

129.IP Phone Key Expansion Module (KEM)ContentsThis section contains the following topics•“Description” (page 129)• “Features” (page 130)•“Display cha

13Expansion Module startup initialization 448Operating parameters 449IP Phone 1120E 449IP Phone 1140E and IP Phone 1150E 449Services key operation 450

130 IP Phone Key Expansion Module (KEM)Figure 11IP Phone 2002 with one IP Phone KEM attachedFeaturesThe IP Phone KEM has the following features:• 12 k

Configuration 131To alter the display and contrast on the IP Phone KEM, use the ContrastAdjustment option under the Telephone Options menu on the IP P

132 IP Phone Key Expansion Module (KEM)Table 17LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionKEM (0) – 2Number of attached IP

Configuration 133Table 17LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionPAGEOFST <Page><KeyOffset>Automatically cal

134 IP Phone Key Expansion Module (KEM)Table 17LD 11: Configure the IP Phone KEM (cont’d.)Prompt Response DescriptionApplies to an IP Phone 2004 withK

IP Phone KEM startup initialization 135Procedure 26Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004Step Action1 Remove the IP Phone fr

136 IP Phone Key Expansion Module (KEM)Table 18Startup initialization process for the IP Phone KEMPhase Description1. IP Phone KEM performsself-testTh

Operating parameters 137lines and features on keys 56 to 79 can cause the IP Phone 2002 toring, but there is no way to answer it. An error message dis

138 IP Phone Key Expansion Module (KEM)Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nor

139.Nortel IP Audio Conference Phone2033Contents•“Introduction” (page 139)• “Description” (page 140)•“Extension microphones” (page 141)•“Components an

14Automatic VOICE VLAN ID configuration 475Enhanced VLAN Tagging 476Enhanced DATA VLAN 476802.1x Port-based network access control 479Extensible Authe

140 Nortel IP Audio Conference Phone 2033This section contains the following procedures:•Procedure 27 “Configuring the IP Audio Conference Phone 2033”

Extension microphones 141Figure 13IP Audio Conference Phone 2033Extension microphonesThe IP Audio Conference Phone 2033 supports up to two extensionmi

142 Nortel IP Audio Conference Phone 2033Figure 14Extension microphoneComponents and functionsThis section describes the following components and func

Components and functions 143Table 19IP Audio Conference Phone 2033 keys and functions (cont’d.)Key FunctionGoodbye key Use the Goodbye key to terminat

144 Nortel IP Audio Conference Phone 2033— Call Timer— Live Dialpad•Password Admin•Station Control Password•Virtual Office Login and Virtual Office Lo

Supported features 145— Mute—Goodbye—Hold•Virtual Office• Enhanced UNIStim Firmware Download•IP Call Recording• UNIStim encryption• DTMF Tones• Live D

146 Nortel IP Audio Conference Phone 2033Features not currently supported•External three-port switch to support sharing LAN access with a PC orother d

Display characteristics 147Figure 15IP Audio Conference Phone 2033 display areasCleaning the IP Phone display screenGently wipe the IP Phone display s

148 Nortel IP Audio Conference Phone 2033last or rightmost character is truncated.) If a soft key is enabled, the iconstate changes to on. It remains

Package components 149Package componentsTable 21 "Components list for US, CA, CALA, AP, and GC" (page149) lists the components for the IP Au

15Description 555UTF-8 character encoding 555TFTP Server support 556Synchronizing the language 556Expansion Module for IP Phone 1100 Series font suppo

150 Nortel IP Audio Conference Phone 2033Table 22Components list for EMEAComponentProduct codeIP Audio Conference Phone 2033 package contents include•

Installation and configuration 151Table 22Components list for EMEA (cont’d.)Table 23 "Power cords" (page 151) lists the IP Audio Conference

152 Nortel IP Audio Conference Phone 2033• If an AC power adapter is required, ensure you use the correct ACpower transformer. The voltage rating of t

Installation and configuration 1533 Connect one end of the CAT5 Ethernet cable to the networkinterface located on the back of the Power over Ethernet

154 Nortel IP Audio Conference Phone 2033Figure 18 "Bottom view of IP Audio Conference Phone 2033"(page 154) shows the bottom view of the IP

Installation and configuration 155Table 24IP Audio Conference Phone 2033 IP parametersParameter Method of AcquisitionVLAN ID Manually entered or autom

156 Nortel IP Audio Conference Phone 2033• OK—accept current settings and proceed to the next configurationoption. If all configuration options are pr

Installation and configuration 157Screen promptDescriptionnet msk a subnet maskdef g w the default Gateway for theIP Audio Conference Phone 2033 on th

158 Nortel IP Audio Conference Phone 2033Screen promptDescriptionVLAN? (0-N, 1-Ma) Default 0 (for No).1-ManEnter the VLAN ID manually.This is a number

Installation and configuration 159Screen promptDescriptionDuplex (0-Auto, 1-Full) Default 1 (for Auto).0 = Auto1 = FullSpeed (0-10Mb, 1-100Mb) Network

16Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

160 Nortel IP Audio Conference Phone 2033The IP Audio Conference Phone 2033 can support primary (S1) andsecondary (S2) connect server. If you require

Installation and configuration 161ATTENTIONWhen you install the IP Phone for the first time the first prompt that appears isthe DCHP? [0-N, 1-Y]. Not

162 Nortel IP Audio Conference Phone 2033• the S1 action•the S1 retry count (this is the maximum number of timesthe IP Audio Conference Phone 2033 tri

Installation and configuration 163Screen promptDescriptionS2 Port TPS Server 2 port numberEnter 4100.S2 actionSame as S1.S2 retry count Same as S1.5 E

164 Nortel IP Audio Conference Phone 2033#4 = D#5 = E#6 = FDuplex (0-Auto, 1-Full) Default 1 (for Auto).0 = Auto1 = FullSpeed (0-10 Mb, 1-100Mb) Netwo

Full Duplex mode 165(NN43001-611) and IP Phone Audio Conference Phone 2033User Guide (NN43111-100).--End--The IP Audio Conference Phone 2033 can suppo

166 Nortel IP Audio Conference Phone 2033Step Action1 Reset the IP Phone by disconnecting and reconnecting power.2 When the Nortel logo appears, press

Redeploying an IP Audio Conference Phone 2033 167— Auto-Negotiate Capability: N— Auto-Negotiate Completed: N--End--Extensible Authentication ProtocolE

168 Nortel IP Audio Conference Phone 2033To obtain the password, enter the nodePwdShow command inElement Manager. For further information, see Element

Connecting an extension microphone 169If the IP Audio Conference Phone 2033 was automaticallyconfigured, the DHCP lease expires and the IP address ret

17.New in this releaseThe following sections detail what is new in IP Phones Fundamentals(NN43001-368) for CS 1000 Release 5.0.FeaturesIP Softphone 20

170 Nortel IP Audio Conference Phone 2033Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 N

171.Nortel IP Phone 2007ContentsThis section contains the following topics:•“Introduction” (page 171)• “Description” (page 172)•“Components and functi

172 Nortel IP Phone 2007This section contains the following procedures:•Procedure 36 “Configuring the IP Phone 2007” (page 186).• Procedure 37 “Instal

Components and functions 173Components and functionsThis section describes the following components and functions of the IPPhone 2007:• “Keys and func

174 Nortel IP Phone 2007Table 25IP Phone 2007 keys and functions (cont’d.)Key FunctionProgrammable line(DN)/feature keys(self-labeled)Programmable lin

Components and functions 175• Change Feature key label•Name Display Format• Live Dialpad•Virtual Office Login and Virtual Office Logout (if Virtual Of

176 Nortel IP Phone 2007• Pre-Shared Key SRTP• XAS IP address, graphical, portLocalDiagnosticsDisplays the Local Diagnostics menu containing the follo

Supported features 177• Call Duration Timer• ability to change the programmable line (DN)/feature key labelsFeature keys support English characters on

178 Nortel IP Phone 2007description” (page 471) and Converging the Data Network withVoIP Fundamentals (NN43001-260).•802.1x Port-based network access

Dialpad entry 179Touch panelYou perform point and click operations on your IP Phone 2007 using thetouch panel. The touch panel is used with the graphi

18 New in this releaseMarch 2008 Standard 02.03. This document is up-issued to supportCommunication Server 1000 Release 5.0. This documentcontains an

180 Nortel IP Phone 2007Table 28Character key mappingsKeyGenerates1_-.!@$%&+12abcABC23defDEF34ghiGHI45jklJKL56mnoMNO67pqrsPQRS78tuvTUV89wxyzWXYZ9C

Display characteristics 181Figure 20IP Phone 2007 display areasThe display may differ from the above example.To extend the life of the LCD panel, the

182 Nortel IP Phone 2007Programmable line (DN)/feature key label displayThe feature key label area displays a 10-character string for each of the12 pr

Key number assignments 183Tools/Navigation areaThe Tools/Navigation area provides controls for navigating betweenfeatures and selecting tools.The foll

184 Nortel IP Phone 2007Functions mapped to key numbers 17 to 26 are assigned to the fourcontext-sensitive soft keys. Labels for the context-sensitive

Installation and configuration 185Table 30IP Phone 2007 component list (cont’d.)ComponentProduct codeGlobal power adapter N0014020IP Phone 2007 power

186 Nortel IP Phone 2007• If you are not using Power over Ethernet (PoE) you must use theGlobal power adapter or your phone fails to operate. See Tabl

Installation and configuration 187with a LAN icon). Plug the other end of the CAT5e Ethernetcable into the IP network.• For an IP Phone sharing a LAN

188 Nortel IP Phone 2007a To use local power, plug the Global power adapter intothe nearest power outlet. See Table 30 "IP Phone 2007component li

Installation and configuration 189See Table 31 "IP Phone 2007 IP parameters" (page 189) for a summaryof the IP parameters and how they are o

Other 19August 2006 Standard 17.00. This document is up-issued to includeupdated technical content due to CR Q01434634.July 2006 Standard 16.00. This

190 Nortel IP Phone 2007ATTENTIONWhen you install the IP Phone for the first time the first prompt that appears isthe DCHP? [0-N, 1-Y]. Not all of the

Installation and configuration 19110 Use the Up/Down navigation keys to scroll and highlightSecondary DNS IP. Use the dialpad to fill in the informati

192 Nortel IP Phone 2007For more information about Secure Multimedia Controller,seeSecure Multimedia Controller Implementation Guide(NN43001-325).18 U

Installation and configuration 19324 Use the Right navigation key to scroll and highlight Retry. Usethe dialpad to fill in the information:Retry—same

194 Nortel IP Phone 200729 Use the Right navigation key to scroll and highlight DisableVoice 802.1Q check box. Press the Enter key to switch this item

Installation and configuration 19535 Use the Right navigation key to scroll and highlight Disable PCPort check box. Press the Enter key to switch this

196 Nortel IP Phone 200741 Use the Right navigation key to scroll and highlight DataPriority Bits box. Press the Down navigation key to open thelist b

Installation and configuration 19750 If an External Application Server (XAS) is available in thenetwork, use the Right navigation key to scroll and hi

198 Nortel IP Phone 2007For further information about TFTP Server configuration, see“TFTP Server” (page 557).54 Check for dial tone and the correct DN

Full Duplex mode 199Full Duplex modeIn the Configuration menu, autonegotiate mode is the default setting forinitial startup. Nortel recommends that au

Nortel Communication Server 1000Release: 5.0Publication: NN43001-368Document release date: 5 February 2009Copyright © 2003-2009 Nortel NetworksAll Rig

20 New in this releaseSubjectThis document contains description, installation, and administrationinformation for the following:• Nortel IP Audio Confe

200 Nortel IP Phone 20077 Tap the Apply&Reset soft key to save the changes and torestart the IP Phone. The firmware settings are read and areappli

Redeploying an IP Phone 2007 201To enable GARP Protection during configuration, see Procedure 37“Installing the IP Phone 2007” (page 190).Extensible A

202 Nortel IP Phone 20076 Enter the new TN.--End--Replacing an IP Phone 2007ATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Ph

Removing an IP Phone 2007 from service 203TYPE: 2007TN: LLL S CC UU--End--Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 Feb

204 Nortel IP Phone 2007Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

205.Nortel IP Softphone 2050ContentsThis section contains the following topics:•“Introduction” (page 205)• “Description” (page 206)•“Components” (page

206 Nortel IP Softphone 2050This section contains the following procedures:•Procedure 56 “Configuring an IP Softphone 2050 ” (page 243).• Procedure 63

Description 207• directory capabilities stored locally on the PC or linked to externaldirectories, such as LDAP, Microsoft Outlook, and Windows Addres

208 Nortel IP Softphone 2050Additional featuresThe IP Softphone 2050 supports the following additional features:•Call Duration Timer•ability to change

Components 209For more information about IP Softphone 2050 features and the IPSoftphone 2050 Expansion Module, see IP Softphone 2050 User Guide(NN4311

Subject 21• Mobile Voice Client 2050 User Guide (NN43119-103)• IP Phone Key Expansion Module User Guide (NN43119-102)• Expansion Module for IP Phones

210 Nortel IP Softphone 2050Figure 241140 Call Control windowTable 32 "Call Control window elements and functions" (page 210) lists theeleme

Components 211Table 32Call Control window elements and functions (cont’d.)Element FunctionRelease Click the Release key to end an active call.Line key

212 Nortel IP Softphone 2050Table 32Call Control window elements and functions (cont’d.)Element FunctionSend/EnterPress the Send/Enter key, at the cen

Display characteristics 213Display characteristicsThe IP Softphone 2050 provides the following display areas:•information display•soft key label displ

214 Nortel IP Softphone 2050System TrayThe System Tray provides fast access to most of the IP Softphone 2050functionality. The user can make, answer,

Display characteristics 215GIPSGIPS provides the following abilities•voice encoding and decoding•sound devices handling• network voice data flow proce

216 Nortel IP Softphone 2050Dual-tone MultifrequencyGIPS implements Dual-tone Multifrequency (DTMF) tones playing andsends in accordance to RFC 2833.

Display characteristics 217QoSA combination of codec selection, jitter buffer and packet time, and theuse of the DiffServ Code Point (DSCP) of the net

218 Nortel IP Softphone 2050QoS settingsThe IP Softphone Version 1 includes a QoS tab in the Configuration utility.You can enable or disable 802.1Q/p

Display characteristics 219i2050QosSvc.exei2050QosSvc.exe provides QoS tagging to outgoing 2050 IP packets.When the IP Softphone 2050 application open

22 New in this releaseNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

220 Nortel IP Softphone 2050LicensesThe IP Softphone 2050 Release 3.0 requires a license to operate. If thephone cannot obtain a license from one of t

Licenses 221License restrictionsThe following license restrictions apply to the IP Softphone 2050 Release3.0.• If at any time you rewind the system da

222 Nortel IP Softphone 2050The distinction should be made when you request licenses from yourdistributor. If your site has prior releases of the IP S

Licenses 223the counted.lic file: SERVER this_host HOSTNAME=host-1.corp.nortel.com PORT=270012. The vendor daemon starts to work and uses the random p

224 Nortel IP Softphone 2050Procedure 43Installing the License ServerStep Action1 Obtain the IP Softphone 2050 License Server Installerfrom the IP Sof

Licenses 225Procedure 44Obtaining a valid licenseStep Action1 To view your FQDN, select Start > All Programs > Nortel > IPSoftphone 2050 Lice

226 Nortel IP Softphone 2050Procedure 45Verifying user licensesStep Action1 Go to Start > All Programs > Accessories > CommandPrompt to open

Licenses 227You can select one of the following options from Start > All Programs >Nortel > IP Softphone 2050 License Server > Server Serv

228 Nortel IP Softphone 2050Port numbers are specified for IP phones i200x, 11xx, 12xx, and i2050. Allports in this table are Listen ports and specify

Licenses 229UDP 5105 (Variable)Ethernet UFTP FW download(specified byTPS)UDP7000Ethernet UNIStim Connection toBCMUDP7300Ethernet UNIStim Connection to

23.How to get HelpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get tech

230 Nortel IP Softphone 2050This section describes the following procedures:•Procedure 46 “Checking the status of the server” (page 230)• Procedure 47

Licenses 231Figure 25Server status windowIf the total number of licenses do not match the numberyou purchased ensure that you have the latest license

232 Nortel IP Softphone 2050Figure 26Config Services window--End--Procedure 48Viewing the ServiceLog.log fileStep Action1 Launch the lmtools.exe utilit

Licenses 233Figure 27Servicelog.log file window--End--You can also view logs for all IP Softphone 2050 clients that hold licenses.Procedure 49Viewing

234 Nortel IP Softphone 2050Procedure 50Viewing System SettingsStep Action1 Launch the lmtools.exe utility.The LMTools Graphical User Interface (GUI)

Licenses 235Figure 28License Server DNS information--End--Procedure 52Verifying an IP Softphone 2050 registers with the License ServerStep Action1 Cli

236 Nortel IP Softphone 2050Figure 29IP Softphone registered with the Licence Server--End--If the IP Softphone 2050 loses communication with the Licen

Licenses 237Figure 30IP Softphone 2050 not registered with the License ServerIf the License Type field displays "Cached License", use the fo

238 Nortel IP Softphone 20503 Validate License Server settings. Use one of the followingoptions to open the Settings window:• From the Windows operati

Key number assignments 239Key number assignmentsThe IP Softphone 2050 has 6 keys that present 12 feature keys, with 6 oneach feature key page. The key

24 How to get HelpGetting help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use anExpr

240 Nortel IP Softphone 2050Table 35IP Softphone 2050 soft keys (cont’d.)Prompt Response DescriptionKey 21PRKNULCall Park keyRemoves function or featu

System components 241• For information about supported operating systems, see IP Softphone2050 User Guide (NN43119-101).• Perform the software version

242 Nortel IP Softphone 2050Table 36IP Softphone 2050 package components (cont’d.)Component CodeNortel Mobile USB Headset Adapter (no headset) (RoHS)

First-time installation 2435 A DHCP server and DHCP relay agents, if required, must alsobe installed, configured, and running.--End--First-time instal

244 Nortel IP Softphone 2050supply the original Windows CD-ROM so Windows can locatethe required drivers.6 Install the IP Softphone 2050.7 Configure t

Installing or upgrading the IP Softphone 2050 245Remote installationIP Softphone 2050 Release 3.1 uses Active Directory to perform theremote installat

246 Nortel IP Softphone 20507 Press Enter.8 Click Properties.9 Click the Security tab.10 Select the Apply Group Policy check box to clear it and topre

Installing or upgrading the IP Softphone 2050 24716 Close the Group Policy snap-in.17 Click OK.The package lists in the right pane of the Group Policy

248 Nortel IP Softphone 205016 Exit the Active Directory Users and Computers snap-in.When the client computer starts, the managed software packageauto

Installing or upgrading the IP Softphone 2050 24910 Right-click the program and select All Tasks.11 Click Redeploy application.The following message d

25.Nortel IP Phone 2001ContentsThis section contains the following topics:•“Introduction” (page 25)• “Description” (page 26)•“Components and functions

250 Nortel IP Softphone 20501. Click Allow users to continue to use the software, butprevent new installations.2. Click OK.13 Close the Group Policy s

Installing or upgrading the IP Softphone 2050 251— u or m rewrite all required user registry entries—s overwrites any existing shortcutsFor example, t

252 Nortel IP Softphone 2050Procedure 64Removing IP Softphone 2050 (Version 1)Step Action1 Select Start > Settings > Control Panel > Add/Remo

Installing or upgrading the IP Softphone 2050 253c Press Return.d Click Yes to confirm that you want to cancel the installation.e Click Finish.5 From

254 Nortel IP Softphone 2050To verify Windows QoS Packet Scheduler is installed, go to Control Panel> Network Connections (Windows XP) or Network a

Maintenance 2552 Restart the IP Softphone 2050 application.If you do not configure or enable the node password, go to step3.If you configure and enabl

256 Nortel IP Softphone 2050• “USB Headset Data” (page 261)• “Telchemy VQMon” (page 261)• “PC System Information” (page 262)•“Personal Call Recording

Maintenance 257• TN• Server Port• Server Type•Number of Retries• Symposium Status• Modem Status• Listener IP Address•Listener Port•Echo Cancellation•

258 Nortel IP Softphone 2050• Subnet Mask• Default GatewayATTENTIONA maximum of 5 IP addresses display but it is possible to assign more than 5 IPaddr

Maintenance 259ICMP StatisticsICMP Statistics display information regarding the Internet Control MessageProtocol for the PC. ICMP messages send and re

26 Nortel IP Phone 2001• Procedure 4 “Installing an IP Phone 2001 using DHCP” (page 46)• Procedure 5 “Enabling Full Duplex mode” (page 53)• Procedure

260 Nortel IP Softphone 2050• Time of Connection• Codec Used• Frames per Packet•Local/Remote RTP Port Used• Local/Remote RTCP Port Used• RTCP Type of

Maintenance 261• Noise Reduction Level• Microphone Auto Gain Control Status• SRTP Status for Last Call (Enabled/Disabled)USB Headset DataThe USB heads

262 Nortel IP Softphone 2050PC System InformationPC System Information displays information related to hardware, theOperation System, and computer nam

Maintenance 263Personal Call Recording DataThe IP Softphone 2050 allows a Nortel-certified third party call recordingapplication to record calls. The

264 Nortel IP Softphone 2050Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Network

265.Expansion Module for IP Softphone2050ContentsThis section contains the following topics:•“Description” (page 265)•“Features” (page 266)•“Display c

266 Expansion Module for IP Softphone 2050Figure 32IP Softphone 2050 with Expansion ModuleFeaturesThe Expansion Module provides the following features

Configuration 267ConfigurationUse LD 11 to configure the Expansion Module 2050.Table 37LD 11 - Configure the Expansion ModulePrompt Response Descriptio

268 Expansion Module for IP Softphone 2050InstallationThe Expansion Module 2050 can dock to the right side or the left sideof the IP Softphone 2050 ma

269.Nortel WLAN Handset 2210, WLANHandset 2211, WLAN Handset 2212,WLAN Handset 6120, and WLANHandset 6140For information about WLAN Handset 2210, WLAN

Components and functions 27Components and functionsThis section describes the following components and functions of the IPPhone 2001:• “Keys and funct

270 Nortel WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset6120, and WLAN Handset 6140Nortel Communication Server 1000IP Phones F

271.Nortel Mobile Voice Client 2050ContentsThis section contains the following topics:•“Introduction” (page 271)• “Description” (page 272)•“System req

272 Nortel Mobile Voice Client 2050DescriptionMobile Voice Client (MVC) 2050 adds wireless IP Phone services to theconvenience of Personal Digital Ass

Application software 273— Hold—Goodbye—Mute—Answer—Expand•volume Up/Down keys• navigation keys• online help•12-button dialpad•multifield display• audi

274 Nortel Mobile Voice Client 2050ClearTypeMVC 2050 uses a special screen font which requires that MicrosoftClearType®be enabled on your PDA. ClearTy

MVC 2050 Call Handling screen 275When the PDA is used in handsfree mode, without a headset, the PDAmicrophone picks up sounds from the speaker, which

276 Nortel Mobile Voice Client 2050Programmable line/feature keysSix programmable line/feature keys are located on the right side of theskin. They are

MVC 2050 Call Handling screen 277The System settings window provides access to settings for memory,power, remove programs, screen and regional setting

278 Nortel Mobile Voice Client 2050Macros Select Macros from the Keys > Features submenu to accessmacros (also available through the Settings >

MVC 2050 Call Handling screen 279• display• Call Handling icons• Toolbar icons•Menu Bar icons• retractable toolbar• Message Waiting light• System Inpu

28 Nortel IP Phone 2001Table 2Services menuServices keyPress the Services key to access the following items:•Telephone Options— Volume adjustment— Con

280 Nortel Mobile Voice Client 2050Toolbar iconsThe retractable toolbar contains icons, which are not present on theremainder of the display. The icon

Operation 281The MVC 2050 application enables the keyboard to act like a dialpad,interpreting the alphabetical keys as numbers. For example, J, K, or

282 Nortel Mobile Voice Client 2050ATTENTIONPDA vendors offer two types of rechargeable battery: standard andextended-life. The extended-life battery

MVC 2050 removal 283Procedure 72Installing MVC 2050Step Action1 Synchronize the PC and PDA. See Procedure 71 “Synchronizinga PDA with a desktop PC usi

284 Nortel Mobile Voice Client 20508 Select Yes. Your PDA restarts and MVC 2050 has beenremoved.--End--ConfigurationMVC 2050 has a flexible interface w

Configuration 285Server connected indicates that MVC 2050 has successfully connectedto the server. It means that MVC 2050 received the Assign Terminal

286 Nortel Mobile Voice Client 2050Procedure 74Enabling Auto-CreateStep Action1 Select Settings.2 Select Hardware ID.3 Select Auto-Create.--End--Table

Configuration 287Dialing formatsDialing Locations settings set the dialing rules to be applied to properlyroute a call when an end user dials a number

288 Nortel Mobile Voice Client 2050Sound files and sound settings are not saved when Profiles are saved,so the use must program the sounds. Up to thre

Configuration 289If you experience broken or choppy speech at eitherend of the call, or the dial tone sounds choppy, usethe volume controls on the MVC

Supported features 29For more information about context-sensitive soft keys, see Featuresand Services Fundamentals—Book 2 of 6 (NN43001-106-B2).•volum

290 Nortel Mobile Voice Client 2050Listener IPUse the Listener IP screen to override the port assignments when there isa conflicting application on th

MVC 2050 and WLAN 291Once you have selected a macro name, tap the down arrow in the Keysdrop-down list to select a key to add to the macro. Press the

292 Nortel Mobile Voice Client 2050Audio quality is affected by the distance from the AP and enclosed spaces.Audio quality is also affected by using B

293.Nortel IP Phone 1110ContentsThis section contains the following topics:•“Introduction” (page 293)• “Description” (page 294)•“Components and functi

294 Nortel IP Phone 1110This section contains the following procedures•Procedure 75 “Configuring the IP Phone 1110 ” (page 305)• Procedure 76 “Install

Components and functions 295Figure 33IP Phone 1110Components and functionsThis section describes the following components and functions of the IPPhone

296 Nortel IP Phone 1110Table 41IP Phone 1110 keys and functions (cont’d.)Key FunctionHold Press the Hold key to put an active call on hold. Press the

Components and functions 297Table 42Services menuServices Press the Services key to access the following items•Telephone Options— Volume Adjustment— C

298 Nortel IP Phone 1110Table 43Local Tools menuPress the Services key twice to access the Local Tools menu. The followingitems appear in the Local To

Supported features 299• Active Call Failover• Enhanced UNIStim Firmware DownloadThe IP Phone 1110 supports the following data network features• integr

3.ContentsNew in this release 17Features 17Other 17Revision history 17Subject 20How to get Help 23Getting help from the Nortel Web site 23Getting help

30 Nortel IP Phone 2001• integrated hardware to support Power over Ethernet (PoE) for IEEE802.3af Power Classification 2• Gratuitous Address Resolutio

300 Nortel IP Phone 1110Spanish, Russian, Latvian, Turkish, Katakana, Greek, Hebrew, andArabic.With the appropriate downloaded fonts, the IP Phone sup

Key number assignments 301Context-sensitive soft key label displayThe context-sensitive soft key label has a maximum of seven characters.Each soft key

302 Nortel IP Phone 1110You can assign a maximum of nine functions to the four soft-labeled,predefined context-sensitive soft keys. Because the contex

Package components 303Table 45IP Phone 1110 components listComponentProduct codeIP Phone 1110 with icon key caps, without power supply (RoHS) NTYS02AA

304 Nortel IP Phone 1110Installation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phone 1110• “B

Installation and configuration 305Configuring the IP Phone 1110You must configure the IP Phone 1110 before you can use it. Use thefollowing procedure t

306 Nortel IP Phone 1110Figure 35Release the IP Phone 1110 from the stand3 Pull upward on the center catch and remove the stand cover, asindicated in

Installation and configuration 307the cable, and then thread the adapter cord through the channelsin the stand.WARNINGUse your IP Phone 1110 with the

308 Nortel IP Phone 1110Although a headset cord channel appears on the base of theIP Phone 1110, the IP Phone 1110 does not support a headsetport.Figu

Installation and configuration 309Complete steps 1 to 9, as needed, before wall-mounting the IPPhone.8 Wall-mount your phone (optional). Use Method A

Display characteristics 31Figure 2IP Phone 2001 display areasCleaning the IP Phone display screenGently wipe the IP Phone display screen with a soft,

310 Nortel IP Phone 1110• connecting to the Call Server• obtaining a User IDSeeTable 46 "IP Phone 1110 IP parameters" (page 310) for a summa

Installation and configuration 311To edit network configuration, the following soft keys are available•OK—accept current settings and proceed to the n

312 Nortel IP Phone 1110the IP Phone 1110 configuration to allow the following IPaddress assignments• Static—enter all parameters• Partial DHCP—IP Pho

Installation and configuration 313Screen promptDescriptionYou are not prompted for S1 PKif S1 Action is set to 1.S1 retry count The maximum number of

314 Nortel IP Phone 1110Screen promptDescriptionS2 PKTo manually configure the PK,set DHCP to Partial or None.Default is ffffffffffffffff.The Private

Installation and configuration 315Screen promptDescriptionDuplex (0-A, 1-F, 2-H) Default 1 (for Auto).0 = Auto1 = Full2 = HalfYou are not prompted for

316 Nortel IP Phone 1110Screen promptDescriptionLLDP VLAN? (0-No, 1-Yes)If you select 1 (1 for Yes), VLANID is configured automatically tothe value re

Installation and configuration 317Screen promptDescriptionDuplex (0-A, 1-F, 2-H) Default 1 (for Auto).0 = Auto1 = Full2 = HalfYou are not prompted for

318 Nortel IP Phone 1110• For CS 1000 Release 4.0, the TFTP Server is required todownload the current firmware. Enter the TFTP Server IPaddress at the

Installation and configuration 319Installing the IP Phone 1110 using Full DHCPUse Procedure 77 “Installing an IP Phone 1110 using DHCP” (page319) to i

32 Nortel IP Phone 2001turns to On. The icon remains in the on state until the feature key ispressed again. This cancels the enabled feature and turns

320 Nortel IP Phone 11106 At the prompt DHCP Yes/No?, enter 1-Y (1 for Yes).By default, Full DHCP is configured on the IP Phone 1110.Depending on the

Installation and configuration 321b If you select Partial DHCP, then you must enter the followingparameters.ATTENTIONNot all parameters appear when yo

322 Nortel IP Phone 1110Screen promptDescription#1=A#2=B#3=C#4=D#5=E#6=FS2 IP The secondary CS 1000 nodeIP address for the IP Phone1110.S2 Port TPS Se

Installation and configuration 323Screen promptDescriptionCfg XAS? (0-No,1-Yes)Default 1 (for Yes).If no External ApplicationServer (XAS) is present,e

324 Nortel IP Phone 1110Screen promptDescriptionVLAN Cfg? (0-Auto, 1-Man) Default 0 (for Auto).0-AutoAutomatically obtains VLAN IDusing DHCP, or the 8

Installation and configuration 325Screen promptDescriptionVLANFILTER (0-No, 1-Yes)Default 0 (0 for No).You are not prompted forVLANFILTER if VLAN is n

326 Nortel IP Phone 1110Screen promptDescriptionIf you select 0 (for Auto), VLANID is automatically configured tothe value received in the VLANNAME TL

Full Duplex mode 327UNIStim Firmware Download, see IP Line Fundamentals(NN43100-500).For information about the IP Phone firmware upgradeusing Element

328 Nortel IP Phone 1110Procedure 78Enabling Full Duplex modeStep Action1 Double-press the Services key to access the Local Tools menu.Press 3. Networ

Extensible Authentication Protocol 329• Network Speed: 10 Mb or 100 Mb•Auto Sense/Negotiate— Auto-Negotiate Capability: No— Auto-Negotiate Completed:

Package components 33Table 3Package components• IP Phone 2001• handset• handset cord•2.1 m (7-ft) CAT5e Ethernet cable• Getting Started CardTable 4 &q

330 Nortel IP Phone 1110Redeploying an IP Phone 1110You can redeploy an existing previously configured IP Phone 1110 on thesame Call Server. For examp

Removing an IP Phone 1110 from service 331Replacing an IP Phone 1110ATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Phone1110

332 Nortel IP Phone 1110Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

333.Nortel IP Phone 1120EContentsThis section contains the following topics:•“Introduction” (page 333)• “Description” (page 334)•“Components and funct

334 Nortel IP Phone 1120EThis section contains the following procedures•Procedure 83 “Configuring the IP Phone 1120E” (page 346).• Procedure 84 “Insta

Components and functions 335Figure 39IP Phone 1120EComponents and functionsThis section describes the following components of the IP Phone 1120E• “Key

336 Nortel IP Phone 1120ETable 47IP Phone 1120E keys and functions (cont’d.)Key FunctionFeature Status LampindicatorWhen the firmware is updating, the

Components and functions 337Table 47IP Phone 1120E keys and functions (cont’d.)Key FunctionMutePress the Mute key to listen to the receiving party wit

338 Nortel IP Phone 1120E— Local Dialpad Tone— Set Info— Diagnostics— Call Log Options— Ring type— Call Timer— OnHook Default Path— Change Feature Key

Supported features 339If you are prompted to enter a password when you double-press the Services key, passwordprotection is enabled. For more informat

34 Nortel IP Phone 2001For more information, and for information about previous versions of the IPPhone, contact your Nortel representative.Installati

340 Nortel IP Phone 1120E• Redial List• Callers List• Password Administration•Virtual Office• Branch Office• Active Call Failover• Enhanced UNIStim Fi

Display characteristics 341• integrated hardware to support Power over Ethernet (PoE) for IEEE802.3af Power Classification 3• Gratuitous Address Resol

342 Nortel IP Phone 1120EFigure 40 "1120E IP display area" (page 342) shows these three displayareas.Figure 401120E IP display areaSelf-labe

Key number assignments 343The information in the display area changes, according to thecall-processing state and active features.Because the IP Phone

344 Nortel IP Phone 1120EFunctions mapped to key numbers 17 to 26 are assigned to the foursoft keys. Labels for the soft keys appear in the display ar

Installation and configuration 345Table 51IP Phone 1120E components list (cont’d.)ComponentProduct codePhone number label and lens kit NTYS12AA2.1 m (

346 Nortel IP Phone 1120EBefore you beginBefore installing the IP Phone 1120E, complete the followingpre-installation checklist• Ensure one IP Phone 1

Installation and configuration 3472 Configure the IP Phone 1120E on the Call Server using LD 11.At the prompt, enter the followingREQ:newTYPE: 1120For

348 Nortel IP Phone 1120EFigure 42Stand cover removed4 Connect the AC power adapter (optional). Leave the AC adapterunplugged from the power outlet, c

Installation and configuration 349Figure 43IP Phone 1120E connections5 Install the handset. Connect the end of the handset cable withthe short straigh

Installation and configuration 35CAUTIONDo not plug your IP Phone 2001 into an ISDN connection.Severe damage can result.Connecting the componentsUse “

350 Nortel IP Phone 1120EFigure 44Cable routing tracks6 Install the Ethernet cable. Connect one end of the suppliedEthernet cable to the back of your

Installation and configuration 3519 Wall-mount your phone (optional). Use Method A or Method B towall-mount the IP Phone. See Method A—using the mount

352 Nortel IP Phone 1120ETable 52IP Phone 1120E IP parametersParameter Method of acquisitionVLAN ID Manually entered or automatically obtained through

Installation and configuration 353in sequence from left to right. The 3. Network Configurationmenu opens.You can press the Apply&Reset soft key to

354 Nortel IP Phone 1120EA DHCP server and DHCP relay agents must also be installed,configured, and running if you choose Partial DHCP, or FullDHCP co

Installation and configuration 35516 Use the Right navigation key to scroll and highlight S1 PK.S1 PK—the Private key of the Secure Multimedia Control

356 Nortel IP Phone 1120ES2 PK—the Private key of the alternate Secure MultimediaController to which the IP Phone connects.23 Press the Enter key to s

Installation and configuration 35728 Use the Up/Down navigation keys to scroll and highlight one ofthe following options• No VLAN•DHCP—VLAN ID is conf

358 Nortel IP Phone 1120EUse the Up/Down navigation keys to scroll and highlight one ofthe following options• Auto—Link speed is autonegotiated with t

Installation and configuration 359The PC-Port Untag All option appears dimmed if Disable Data802.1Q check box is selected.40 Use the Right navigation

36 Nortel IP Phone 2001Figure 3IP Phone 2001 Ethernet network interface connections6 Power the IP Phone 2001 using either the Power over Ethernetor an

360 Nortel IP Phone 1120EThe method to upgrade the firmware depends on the followingCall Server software• For Succession Release 3.0 or CS 1000 Releas

Full Duplex mode 361Full Duplex modeIn the Configuration menu, autonegotiate mode is the default setting forinitial startup. Nortel recommends that au

362 Nortel IP Phone 1120E8 Press the Apply&Reset soft key to save the changes and torestart the IP Phone. The firmware settings are read and areap

Redeploying an IP Phone 1120E 363Gratuitous Address Resolution Protocol ProtectionGratuitous Address Resolution Protocol (GARP) Protection protects th

364 Nortel IP Phone 1120EIf Thenthe node password is enabledand is not NULLa password screen displays. Goto Step 4.the node password is disabled a TN

Removing an IP Phone 1120E from service 365Step Action1 Disconnect the IP Phone 1120E from the network or turn off thepower.The service to the PC is d

366 Nortel IP Phone 1120ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

367.Nortel IP Phone 1140EContentsThis section contains the following topics:•“Introduction” (page 367)• “Description” (page 368)•“Components and funct

368 Nortel IP Phone 1140EThis section contains the following procedures•Procedure 90 “Configuring the IP Phone 1140E” (page 381).• Procedure 91 “Insta

Components and functions 369Figure 45IP Phone 1140EComponents and functionsThis section describes the following components of the IP Phone 1140E• “Key

Installation and configuration 37For more information about configuring a virtual loop, see IPLine Fundamentals (NN43100-500) and Software Input Outpu

370 Nortel IP Phone 1140ETable 53IP Phone 1140E keys and functions (cont’d.)Key FunctionFeature Status LampindicatorWhen the firmware is updating, the

Components and functions 371Table 53IP Phone 1140E keys and functions (cont’d.)Key FunctionMutePress the Mute key to listen to the receiving party wit

372 Nortel IP Phone 1140ETable 54Services menuServicesPress the Services key to access the following items•Telephone Options— Volume Adjustment— Contr

Supported features 373Table 55Local Tools menuPress the Services key twice to access the Local Tools menu. The followingitems appear in the Local Tool

374 Nortel IP Phone 1140E— Services—Copy•six call-processing fixed keys— Mute— Handsfree— Goodbye— Expand— Headset—Hold• Call Duration Timer• Corporat

Supported features 375• 802.1Q VLAN and 802.1p priority support, industry standards tomanage bandwidth use—full VLAN capability, including a manageabl

376 Nortel IP Phone 1140EFor more information about the Expansion Module, see “ExpansionModule for IP Phone 1100 Series” (page 441).Features not curre

Cleaning the IP Phone display screen 377Options > Change Feature key label option. For more information aboutchanging the feature key label, see th

378 Nortel IP Phone 1140EKey number assignmentsKey numbers 1 to 15 are used for Programmable line (DN)/feature keys.These keys can be any DN or featur

Package components 379Table 57IP Phone 1140E component listComponentProduct codeIP Phone 1140E with icon keycaps (Graphite) NTYS05ACIP Phone 1140E wit

38 Nortel IP Phone 2001Figure 4IP Phone 2001 Ethernet network interface connections7 Power the IP Phone 2001 using either the Power over Ethernetor an

380 Nortel IP Phone 1140EInstallation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phone 1140E•

Installation and configuration 381Configuring the IP Phone 1140EYou must configure the IP Phone 1140E before you can use it. UseProcedure 90 “Configuri

382 Nortel IP Phone 1140E3 Remove the stand cover. Pull upward on the center catch andremove the stand cover. The cable routing tracks are nowaccessib

Installation and configuration 383Figure 49IP Phone 1140E connections5 Install the handset. Connect the end of the handset cable withthe short straigh

384 Nortel IP Phone 1140EFigure 50Cable routing tracks6 Install the headset (optional). If you are installing a headset,plug the connector into the RJ

Installation and configuration 385CAUTIONDamage to EquipmentDo not plug any device into your IP Phone 1140EEthernet port other than an IEEE 802.3 Ethe

386 Nortel IP Phone 1140EWhen you complete the IP Phone connection, the IP Phone follows astartup sequence, as shown in “Startup sequence” (page 386).

Installation and configuration 387ATTENTIONTiming informationThere are approximately 45 second(s) between plugging in the IP Phone 1140Epower adapter

388 Nortel IP Phone 1140E3 Use the Right navigation key to scroll and highlight Enable802.1x (LLDP Enable). check box.For information about 802.1x Aut

Installation and configuration 389S1 IP—the primary CS 1000 node IP address for the IP Phone1140E13 Use the Right navigation key to scroll and highlig

Installation and configuration 39• connecting to the Call Server• obtaining a User IDSee Table 5 "IP Phone 2001 IP parameters" (page 39) for

390 Nortel IP Phone 1140E19 Use the Right navigation key to scroll and highlight Port. Pressthe Enter key to start the edit mode. Use the dialpad to f

Installation and configuration 39125 Use the Right navigation key to scroll and highlight Ntwk PortDuplex box. Press the Down navigation key to open t

392 Nortel IP Phone 1140EFor information about VLAN tagging, “802.1Q VLAN description”(page 471).30 Use the Right navigation key to scroll and highlig

Installation and configuration 393Use the Up/Down navigation keys to scroll and highlight one ofthe following options• No VLAN•LLDP VLAN Name—VLAN ID

394 Nortel IP Phone 1140E44 If the XAS supports graphical displays, use the Right navigationkey to scroll and highlight Graphical XAS check box. Press

Full Duplex mode 395The Enhanced UNIStim firmware download is supported on CS1000 Release 4.5, or later. The Enhanced UNIStim firmwaredownload feature

396 Nortel IP Phone 1140EUse Procedure 92 “Enabling Full Duplex mode” (page 396) to enable FullDuplex mode.Procedure 92Enabling Full Duplex modeStep A

Extensible Authentication Protocol 397If Full Duplex mode is active, the following is displayed• Link Status: UP• Duplex Mode: Full•Network Speed: 10

398 Nortel IP Phone 1140EBluetooth wireless technologyThe IP Phone 1140E supports Bluetooth wireless technology. Forinformation about configuring Blue

Removing an IP Phone 1140E from service 399Replacing an IP Phone 1140EATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Phone114

4Gratuitous Address Resolution Protocol Protection 54Extensible Authentication Protocol 55Redeploying an IP Phone 2001 55Replacing an IP Phone 2001 56

40 Nortel IP Phone 2001• OK—accept current settings and proceed to the next configurationoption. If all configuration options are presented, the confi

400 Nortel IP Phone 1140ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

401.Nortel IP Phone 1150EContentsThis section contains the following topics:•“Introduction” (page 401)• “Description” (page 402)•“Components and funct

402 Nortel IP Phone 1150EThis section contains the following procedures•Procedure 97 “Configuring an IP Phone 1150E” (page 421).• Procedure 98 “Instal

Description 403Figure 51IP Phone 1150E default Agent key configurationYou can program the keys indicated with asterisks for different functions.Figure

404 Nortel IP Phone 1150EFigure 52IP Phone 1150E Supervisor key configurationYou can program the keys indicated with asterisks for different functions

Components and functions 405Table 59IP Phone 1150E keys and functionsKey FunctionHold Press the Hold key to put an active call on hold. Press the Line

406 Nortel IP Phone 1150ETable 59IP Phone 1150E keys and functions (cont’d.)Key FunctionCopy Press the Copy Key to copy entries to your Personal Direc

Components and functions 407Table 60IP Phone 1150E keys and functions for default Agent key configurationKey FunctionActivity key Press the Activity k

408 Nortel IP Phone 1150ETable 62Services menuPress the Services key to access the following items•Telephone Options— Volume Adjustment— Contrast Adju

Supported features 409Table 63Local Tools menuPress the Services key twice to access the Local Tools menu. The following items appear in theLocal Tool

Installation and configuration 41the IP Phone 2001 configuration to allow the following IPaddress assignments:• Static—enter all parameters• Partial D

410 Nortel IP Phone 1150E— Directory—Feature key (reserved for future implementation)•seven dedicated Automatic Call Distribution (ACD) fixed keys for

Supported features 411• Branch Office• Active Call Failover• Enhanced UNIStim Firmware Download•Live DialpadThe IP Phone 1150E supports the following

412 Nortel IP Phone 1150EThe IP Phone 1150E supports the following user interface features•graphical, high-resolution LCD display, backlit, with adjus

Display characteristics 413Figure 53IP Phone 1150E display areaSelf-labeled line/programmable feature key labelThe self-labeled line/programmable feat

414 Nortel IP Phone 1150E• user-entered digits• date and time information (if the IP Phone is in an idle state), or CallTimer (if provisioned in the T

Local Tools menu password protection 415Local Tools menu password protectionIf the SECUREMENU parameter was set during Full DHCP configuration,the Loc

416 Nortel IP Phone 1150EThe SECUREMENU/PARTSECURE item is an optional parameter. Ifit is present, then the full XAS or GXAS IP address string needs t

Key number assignments 417Key number assignmentsThis section describes the following keys supported on the IP Phone1150E• “Self-labeled line/programma

418 Nortel IP Phone 1150ETable 65Supervisor fixed feature keysKey number Response DescriptionKey 12 OBV Observe AgentKey 13 RAG Call AgentKey 14 AAG A

Package components 419Table 67IP Phone 1150E component listComponentProduct codeIP Phone 1150E with Agent icon keycaps NTYS06AAIP Phone 1150E with Eng

42 Nortel IP Phone 2001S1 retry count The maximum number of timesthe IP Phone 2001 tries again toconnect to the server after thefirst try is unsuccess

420 Nortel IP Phone 1150EInstallation and configurationThe following sections provide a step-by-step guide to install and configurethe IP Phone 1150E•

Installation and configuration 421Configuring the IP Phone 1150EYou must configure the IP Phone 1150E before you can use it. UseProcedure 97 “Configuri

422 Nortel IP Phone 1150EFigure 54Release the IP Phone 1150E from the stand3 Remove the stand cover. Pull upward on the center catch andremove the sta

Installation and configuration 4234 Connect the AC power adapter (optional). Leave the AC adapterunplugged from the power outlet, connect the adapter

424 Nortel IP Phone 1150EAlthough a handset cord channel appears on the base of the IPPhone 1150E, the IP Phone 1150E does not support a handsetport.F

Installation and configuration 425CAUTIONDamage to EquipmentDo not plug any device into your IP Phone 1150EEthernet port other than an IEEE 802.3 Ethe

426 Nortel IP Phone 1150Econtinue to push the phone towards the base until you hear aclick. Ensure the phone is securely locked in to position.--End--

Installation and configuration 427ATTENTIONTiming informationThere are approximately 45 seconds between plugging in the IP Phone 1150Epower adapter an

428 Nortel IP Phone 1150E3 Use the Right navigation key to scroll and highlight Enable802.1x (LLDP Enable). check box.For information about 802.1x Aut

Installation and configuration 429S1 IP—the primary CS 1000 node IP address for the IP Phone1150E13 Use the Right navigation key to scroll and highlig

Installation and configuration 43S2 PKTo manually configure the PK,set the Action Byte to 6. Afteryou enter the PK, apply thechanges and then change t

430 Nortel IP Phone 1150E19 Use the Right navigation key to scroll and highlight Port. Pressthe Enter key to start the edit mode. Use the dialpad to f

Installation and configuration 43125 Use the Right navigation key to scroll and highlight Ntwk PortDuplex box. Press the Down navigation key to open t

432 Nortel IP Phone 1150E30 Use the Right navigation key to scroll and highlight Ctrl PriorityBits box. Press the Down navigation key to open the list

Installation and configuration 433Use the Up/Down navigation keys to scroll and highlight one ofthe following options• No VLAN•LLDP VLAN Name—VLAN ID

434 Nortel IP Phone 1150E44 If the XAS supports graphical displays, use the Right navigationkey to scroll and highlight Graphical XAS check box. Press

Full Duplex mode 435For further information about TFTP Server configuration, see“TFTP Server” (page 557).The Enhanced UNIStim firmware download is sup

436 Nortel IP Phone 1150EIf the IP Phone connects to a network configured for Full Duplex modeonly, the IP Phone cannot automatically negotiate the pr

Extensible Authentication Protocol 4372 Press 2 to select Local Diagnostics, then press 3 to open theEthernet Statistics menu.If Full Duplex mode is a

438 Nortel IP Phone 1150EBluetooth wireless technologyThe IP Phone 1150E supports Bluetooth wireless technology . Forinformation about configuring Blu

Removing an IP Phone 1150E from service 439Replacing an IP Phone 1150EATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Phone115

44 Nortel IP Phone 2001Voice VLAN? (0-N, 1-Y) Default 0 (for No).You are not prompted for VoiceVLAN if 802.1Q is not enabled.VLAN Cfg? (0-Auto, 1-Man)

440 Nortel IP Phone 1150ENortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

441.Expansion Module for IP Phone 1100SeriesContentsThis section contains the following topics:•“Description” (page 441)•“Features” (page 442)•“Displa

442 Expansion Module for IP Phone 1100 SeriesThe IP Phone 1140E and IP Phone 1150E can also provide up to 36additional line/feature keys using the Shi

Configuration 443• A desk-mount bracket and structural baseplate connect the ExpansionModule to an IP Phone or to another Expansion Module.• IP Phone

444 Expansion Module for IP Phone 1100 SeriesTable 70LD 11 - Configure the Expansion Module (cont’d.)Prompt Response Description... ... ...KEM (0) - 3

Installation 445The Expansion Module connects to the IP Phone using the AccessoryExpansion Module (AEM) port on the IP Phone.Use Procedure 104 “Connec

446 Expansion Module for IP Phone 1100 SeriesFigure 60Adjusting the stand angle on the IP Phone2 At the back of the IP Phone, remove the rubber plug f

Installation 447Figure 61Connecting the Expansion Module4 If connecting a second, or a third Expansion Module, repeatsteps 2 to 4.The second Expansion

448 Expansion Module for IP Phone 1100 SeriesExpansion Module startup initializationOnce the Expansion Module has been installed and powered up on the

Operating parameters 449Operating parametersIf the Expansion Module does not respond, and lines or features areconfigured on keys 32 to 85, calls can

Installation and configuration 45VLANFILTER (0-N, 1-Y)Default 0 (for No).You are not prompted forVLANFILTER if VLAN is notenabled.Ctrl pBits (0-7, 8-A

450 Expansion Module for IP Phone 1100 Seriesadministered configuration. When a second Expansion Module is detected,the TPS changes the key assignment

Services key operation 451Display diagnosticsUse the Up/Down navigation keys to scroll the Display diagnostics menu toaccess the following screens/dia

452 Expansion Module for IP Phone 1100 SeriesSet InfoThe Set Info menu displays the firmware version for the IP Phone andany The Set Info menu display

453.Features overviewContentsThis section contains the following topics:•“Introduction” (page 453)• “Corporate Directory” (page 454)•“Personal Directo

454 Features overview• Virtual Office• Emergency Services for Virtual Office• Active Call Failover•Enhanced UNIStim Firmware download• SRTP media encr

Virtual Office 455Redial List is not supported on the IP Phone 2001, IP Audio ConferencePhone 2033, or IP Phone 1110.Callers ListCallers List is a cal

456 Features overviewuser guide. For more information about the Virtual Office feature, seeIP Line Fundamentals (NN43100-500) and Features and Service

Media security 457• Identification of the registered IP Phones using string names anddetailed identification of IP Phones that register as emulations

458 Features overviewATTENTIONPhase I IP Phones do not support SRTP.ATTENTIONThe IP Softphone 2050 supports media security for CS 1000 Release 5.0and

Media security 459It is possible to enable both PSK SRTP on the IP Phone and configureUSK SRTP at the Call Server. If USK SRTP does not negotiate for

46 Nortel IP Phone 2001A Signaling Server provides the firmware for the IP Phones. Forinformation about upgrading IP Phone firmware, see IP Line Funda

460 Features overviewTo configure PSK SRTP on IP Phones, see the following procedures:•Phase II IP Phone 2001, Phase II IP Phone 2002, Phase II IP Pho

Live Dialpad 4615 Tap the Apply&Reset soft key to apply the current configurationand reset the phone.--End--Procedure 107Enabling SRTP media encry

462 Features overviewNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

463.Regulatory and safety informationThis equipment has been tested and found to comply with the limits fora Class B digital device, pursuant to part

464 Regulatory and safety informationTable 73 "EMC compliance" (page 464) lists EMC compliance for variousjurisdictions.Table 73EMC complian

Other compliancies 465Other complianciesUS/Canada—Hearing Aid Compatibility (HAC) as per FCC Part 68 Thisequipment complies with the CE Marking requir

466 Regulatory and safety informationDenAn regulatory notice for JapanNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 Februar

467.AppendixSpecificationsContentsThis section contains the following topics:•“IP Phone power requirements” (page 467)•“Environmental specifications” (

468 SpecificationsTable 75 "Power requirements (US, CA, CALA, AP, GC) " (page468) shows the power requirements for the IP Audio Conference P

Environmental specifications 469Table 78Power requirements for IP Phones using Power over Ethernet Classification 3IP PhoneProduct CodeMaximum Load No

Installation and configuration 473 At the prompt EAP Enable?, enter 1-Yes (1 for Yes) if thenetwork infrastructure supports 802.1x port-based networka

470 SpecificationsNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

471.Appendix802.1Q VLAN descriptionContentsThis section contains the following topics:•“Introduction” (page 471)•“Description” (page 472)•“IP Phone su

472 802.1Q VLAN descriptionThe 802.1Q support is configured from the user display interface of theIP Phone. Configure 802.1Q VLAN support when you ini

Three-port switch support 473IP Phone suppor tThe IP Phones support 802.1Q as follows•802.1Q can be enabled or disabled at boot time using manualconfi

474 802.1Q VLAN description• IP Phone 1140E• IP Phone 1150EThe three-port switch does not interpret the 802.1Q header, but rather,allows the packets t

VLAN IDs 475Each VLAN ID is specified as follows•The default VLAN ID is 000 (hex).• The VOICE and DATA VLAN IDs can be specified in the manualconfigur

476 802.1Q VLAN descriptionEnhanced VLAN TaggingEnhanced VLAN has two main functions•Enhance the current Voice VLAN by implementing the hardware VLANf

Enhanced DATA VLAN 477was manually configured in the DATA VLAN field. Any packet arrivingon the PC port which is already tagged is dropped.•DATA VLAN

478 802.1Q VLAN descriptionNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks

479.Appendix802.1x Port-based network accesscontrolExtensible Authentication ProtocolExtensible Authentication Protocol (EAP) supports multiple authen

48 Nortel IP Phone 2001• the S1 action•the S1 retry count (this is the maximum number of timesthe IP Phone 2001 tries again to connect to the serveraf

480 802.1x Port-based network access control2 switch (authenticator) locks out the IP Phone and network access isdenied. If this happens during reauth

481.Appendix802.1ab Link Layer Discovery ProtocolContentsThis section contains the following topics:•“Introduction” (page 481)•“Description” (page 481

482 802.1ab Link Layer Discovery ProtocolThe Telecommunications Industry Association (TIA) developed theLink Layer Discovery Protocol (LLDP)-Media End

483.AppendixLocal Tools menuContentsThis section contains the following topics:•“Introduction” (page 483)•“Local Tools options” (page 485)Introduction

484 Local Tools menuControlling the menu lock for IP Phone 2007You can control the menu lock for the IP Phone 2007 in the followingways:• Lock Menu op

Local Tools options 485If the IP Phone is configured for Auto Lock (DHCP),the IP Phoneprocesses any of the menu lock configuration items when they are

486 Local Tools menuLocal Tools menu for IP Phone 1120E, IP Phone 1140E, and IP Phone1150EFigure 62 "Local Tools menu options" (page 486) sh

Local Tools options 487PreferencesThe Preferences submenu offers the following choices•1. Display Settings•2. Languages• 3. Bluetooth Setup (IP Phone

488 Local Tools menuNetwork ConfigurationUse the Network Configuration menu item to configure the IP Phone1120E IP Phone 1140E, and the IP Phone 1150E

Local Tools options 4894. Auto Lock (DHCP)The IP Phone follows the menu lock configuration received from the FullDHCP string during DHCP configuration

Installation and configuration 49Screen promptDescriptionIf you use a Secure Multimedia Controller,enter a 16-digit hexadecimal number.To enter ALPHA

490 Local Tools menuLocal Tools menu for IP Phone 1110This section describes the Local Tools menu options for the IP Phone1110.ATTENTIONOnly the IP Ph

Local Tools options 491The Contrast tool adjusts the contrast of the LCD display screen on the IPPhone.The initial Contrast level for the LCD display

492 Local Tools menuNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

493.AppendixIP Phone diagnostic utilitiesContentsThis section contains the following topics:•“Introduction” (page 493)•“Text-based diagnostic utilitie

494 IP Phone diagnostic utilitiesNetwork diagnostic utilitiesNetwork diagnostic utilities are available on the IP Phone itself (set-based),or from the

Text-based diagnostic utilities 495Table 80Network Diagnostic Utilities availability (cont’d.)Function moduleBefore IPAddressassignmentAfter IP Addres

496 IP Phone diagnostic utilitiesNetwork QoS ProcessIn Remote Mode, the system administrator can view QoS statistics (forexample, packets sent, packet

Text-based diagnostic utilities 497Use Procedure 110 “Accessing the Network Diagnostic Tools menu inLocal mode” (page 497) to access the Network Diagn

498 IP Phone diagnostic utilitiesProcedure 112Executing TraceRouteStep Action1 Select TraceRoute from the Network Diagnostic Toolssubmenu.2 Press the

Text-based diagnostic utilities 4992 Use the Navigation keys to browse the data. See Figure 67 "IPNetworking Statistics data display screen"

5Display characteristics 100Cleaning the IP Phone display screen 100Programmable line (DN)/feature key label display 101Information line display 101So

50 Nortel IP Phone 2001Screen promptDescriptionSpeed (0-A, 1-10,2-100)Network interface port speed.Default 0 (for Auto)0 = Auto1 = 10 BT2 = 100 BTDupl

500 IP Phone diagnostic utilitiesProcedure 116Accessing the Diagnostics submenu in Remote ModeStep Action1 Press the Services key.2 Select Telephone O

Text-based diagnostic utilities 501• Ping (see Figure 71 "Ping data display page" (page 515))•TraceRoute (see Figure 72 "Tracert data d

502 IP Phone diagnostic utilitiesProcedure 119Changing the number of PingsStep Action1 From the Ping submenu, use the Navigation keys to scroll tothe

Text-based diagnostic utilities 503TraceRouteThe following items are available on the TraceRoute submenu in Remotemode•IP Addr•Max Nr of Hops•TraceRt!

504 IP Phone diagnostic utilities3 Do one of the following• Press the Select soft key to accept the change and return tothe TraceRoute submenu.• Press

Text-based diagnostic utilities 505Procedure 126Browsing Ethernet StatisticsStep Action1 Select EtherStats from the Diagnostics submenu. The Ethernets

506 IP Phone diagnostic utilities4 Do one of the following5 Press the OK soft key to return to the EtherStats submenu.• Use the Navigation keys to bro

Text-based diagnostic utilities 507Use Procedure 131 “Browsing IP Statistics” (page 507) to access the IPStats submenu item in Remote mode.Procedure 1

508 IP Phone diagnostic utilitiesQoS StatisticsUse Procedure 133 “Browsing Quality of Service Statistics” (page 508) toaccess the QoS Stats submenu it

Text-based diagnostic utilities 509Figure 64PING data display pageIn Figure 64 "PING data display page" (page 509),• PacketTx = packets sent

Installation and configuration 51LLDP-MED? (0-N, 1-Y)Default 0 (for No).If you select 1 (1 for Yes), VLANID is configured automatically tothe value re

510 IP Phone diagnostic utilities• xxx: = Time To Live (TTL):Round Trip Time1, Round Trip Time2,Round Trip Time3• IP: = IP addressEthernet StatisticsF

Text-based diagnostic utilities 511IP Networking StatisticsFigure 67 "IP Networking Statistics data display screen" (page511) illustrates th

512 IP Phone diagnostic utilitiesFigure 68DHCP information data display pageIn Figure 68 "DHCP information data display page" (page 512),• N

Text-based diagnostic utilities 513• GtWay = Gateway• PROMS1 = EEPROM Server1 information• PROMS2 = EEPROM Server2 information•Sn = S: Server n is fro

514 IP Phone diagnostic utilitiesFigure 70RTP/RTCP statistics data display pageIn Figure 70 "RTP/RTCP statistics data display page" (page 51

Text-based diagnostic utilities 515Figure 71Ping data display pageIn Figure 71 "Ping data display page" (page 515),•Packet TX = packets sent

516 IP Phone diagnostic utilitiesEthernet StatisticsFigure 73 "Ethernet statistics data display screen" (page 516) shows thedata displayed f

Text-based diagnostic utilities 517Figure 74IP Networking statistics data display screenIn Figure 74 "IP Networking statistics data display scree

518 IP Phone diagnostic utilities• Retries = number of retries• UpTime = up-time of current TPS registration (days/hours/minutes/seconds)Quality of Se

Text-based diagnostic utilities 519Network Address Translation TraversalThis section describes the Network Address Translation (NAT) Traversalfeature

52 Nortel IP Phone 2001PSK SRTP? (0 for No, 1 for Yes) Default 0 (for No).GARP Ignore? (0-No,1-Yes) Default 0 (for No).The IP Phone 2001 saves the con

520 IP Phone diagnostic utilities• Set TN• Registered TN• EEPROM Data Validity•Set IP InformationFor further information about the Set IP Information

Text-based diagnostic utilities 521xxx.xxx.xxx.xxxType of NAT:ConeEthernet InformationThe following information is accessed through the Ethernet Infor

522 IP Phone diagnostic utilitiesThe IDU command provides the following information•TN• TN ID•MAC address• IP address• LTPS IP address• Manufacturer c

Text-based diagnostic utilities 523Table 81IDU command printout in LD 32 for IP Phone with a NAT (cont’d.)Item DescriptionISET IP ADR xx.x.x.xxx:xxxx(

524 IP Phone diagnostic utilities• prints the IP Phone IP address and the Voice Gateway Media Cardaddress, and generates an NPR0503 message• the IP Ph

Graphic-based diagnostics utilities 525The screen displays Ping, Tracert, and EXIT soft keys, presentsa pull-down list for IP addresses, and displays

526 IP Phone diagnostic utilitiesThe Exit soft key changes to Stop and the other soft keysbecome blank.The IP Phone traces the route to the address fo

Graphic-based diagnostics utilities 527The NIPort soft key changes to the PCPort soft key and the tooldisplays the statistics for the Personal Compute

528 IP Phone diagnostic utilities4 To reset the NIPort counters to 0, tap the Reset soft key.5 Tap the NIPort soft key.The NIPort soft key becomes the

Graphic-based diagnostics utilities 529• Gateway IP address•EPROM Server S1 and S2 IP addresses, ports, actions, andnumber of retries•Voice VLAN prior

Full Duplex mode 53Full Duplex modeIn the Configuration menu, autonegotiate mode is the default setting forinitial startup. Nortel recommends that aut

530 IP Phone diagnostic utilitiesThe Local Diagnostics submenu offers the following choices•1. IP Set&DHCP Information• 2. Network Diagnostic Tool

Graphic-based diagnostics utilities 5313 Press the Select soft key.You can press the Return soft key to exit the menu and return toLocal Diagnostics s

532 IP Phone diagnostic utilitiesFigure 78IP Set and Information screen4 Use the scroll bar to display all the information.5 Press the Return soft key

Graphic-based diagnostics utilities 5332 Press 2 2 on the dialpad to access the Network DiagnosticTools menu or use the Up/Down navigation keys to scr

534 IP Phone diagnostic utilitiesThe IP Phone displays the followingPinging x.x.x.x with 64 bytes(where x.x.x.x is the entered IP address)The Return s

Graphic-based diagnostics utilities 5353. Ethernet StatisticsUse Procedure 141 “Using Ethernet Statistics tool” (page 535) to use theEthernet Statisti

536 IP Phone diagnostic utilities4 To reset the NIPort counters to 0, press the Reset soft key.5 Press the NIPort soft key.The NIPort soft key changes

Graphic-based diagnostics utilities 537Figure 80Ethernet Statistics display screen6 To reset the PCPort statistics to 0, tap the Reset soft key.--End-

538 IP Phone diagnostic utilitiesThe following statistics are displayed• Packets sent•Packets received•Incoming Packet errors•Outgoing Packet errors•I

Graphic-based diagnostics utilities 5397 You can press the Return soft key exit the menu to return to theLocal Diagnostics submenu, or you can press t

54 Nortel IP Phone 20019 Restart the IP Phone. The firmware settings are read and areapplied to UPLINK and the PC Ethernet Port.--End--When the IP Pho

540 IP Phone diagnostic utilitiesNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Ne

541.AppendixBluetooth and Wireless FidelityinterferenceBluetooth is a wireless communication technology that is especiallyappropriate for cable replac

542 Bluetooth and Wireless Fidelity interferenceinterference that is on channel at 11 decibels (dB) less than the desiredsignal. That is, the required

543.AppendixHeadset supportIntroductionThis section describes the following headset types•“Wired headsets” (page 543)•“Wireless headsets” (page 543)•“

544 Headset supportEnabling Bluetooth wireless technologyThe following methods are available to enable Bluetooth wirelesstechnology on the IP Phone• M

Introduction 545When the Bluetooth wireless technology setting is Yes or No, the valuereceived from the TFTP Device Config file is saved but is not us

546 Headset supportATTENTIONIf the TFTP server is configured and running, skip to step 5 to configure the IPPhone 1140E with the TFTP Server IP addres

Introduction 547Figure 84Sample of the DEVICE_CONFIG file with only the [DEVICE_CONFIG] section4 Start the TFTP Server. The TFTP Server must be runnin

548 Headset supportTable 831140e.cfg field name definitionsField name Field value Definition[FW] Section header for firmware downloadinformationDOWNLO

Introduction 549Table 84[DEVICE_CONFIG] field name definitionsField name Field value Definition[DEVICE_CONFIG] Section header for device configuration

Redeploying an IP Phone 2001 55Extensible Authentication ProtocolExtensible Authentication Protocol (EAP) is a general protocol that fulfillsthe proto

550 Headset support3 Press the Enter key to activate Bluetooth wireless technology.A check mark is displayed on the Enable Bluetooth item toindicate t

Introduction 551b Use the IP Phone dialpad to enter the Bluetooth wirelesstechnology headset PIN and press the Enter key.Check your headset documentat

552 Headset supportThe message Set active: <device name> appears. Thismeans the headset named is now the active wireless headsetand is used when

Introduction 553controls the headset, even if a wired headset is attached. If a Bluetoothwireless technology headset moves out of connecting range, a

554 Headset supportProcedure 148Unpairing a wireless headsetStep Action1 Double-press the Headset key to open the 3. Bluetooth Setupdialog box.2 Press

555.AppendixLanguage enhancementContentsThis section contains the following topics:•“Description” (page 555)•“Expansion Module for IP Phone 1100 Serie

556 Language enhancementTFTP Server supportA configuration file is used to download font files, as needed, to the IPPhone using a TFTP Server. After t

557.AppendixTFTP ServerContentsThis section contains the following topics:•“Introduction” (page 557)•“TFTP Server planning” (page 557)•“Updating IP Ph

558 TFTP Server• The process for the IP Phone to check the version of firmware againstthe firmware on the TFTP Server takes a few seconds for a quietn

Updating IP Phones firmware 559Updating IP Phones firmwareThe latest IP Phone firmware files are found on the Nortel Web site. Whenthe firmware is uplo

56 Nortel IP Phone 2001Replacing an IP Phone 2001ATTENTIONTwo IP Phones cannot share the same TN. You must remove the IP Phone2001 that currently uses

560 TFTP Server3 If you statically assign IP addresses, ensure that the IP address,TFTP Server IP Address, Subnet Mask, and Default Gatewayinformation

Updating IP Phones firmware 561Use Procedure 150 “Downloading the firmware for the IP Phone 2007”(page 561) to upgrade the firmware for the IP Phone 2

562 TFTP ServerAutomatic TFTP download at bootupIf a TFTP IP address has been configured and a firmware upgrade isavailable on the server when the pho

Updating IP Phones firmware 563Table 86Fields in the TFTP configuration file (cont’d.)Field Name Field Value DescriptionsSERVER_IPxxx.xxx.xxx.xxxIP Ad

564 TFTP Servermanually configure the phone to point to that TFTP Server. The BootCfirmware carries out the upgrade. To initiate the firmware download

Updating IP Phones firmware 5655 When prompted: TFTP Dwnld? (0-No, 1-Yes):0,• Press soft key 2 (BKSpace) to clear the 0 (No).• Press 1 on the dialpad,

566 TFTP ServerTable 87 "Fields in the TFTP configuration file for the Expansion Module"(page 566) describes the fields in the configuration

Downloading and configuring fonts 567Table 88Fields in the TFTP configuration file for downloadable fontsField Name Field Value Description[FONTxx] Se

568 TFTP ServerFigure 85Sample of the font configuration fileFor information about downloading the font file from the Nortel Web site,see IP Line Fund

Downloading and configuring fonts 569DOWNLOAD_MODE is set to FORCED. The IP Phone firmwareincludes the base set of prompt files so downloads are notne

57.Nortel IP Phone 2002ContentsThis section contains the following topics:•“Introduction” (page 57)• “Description” (page 58)•“Components and functions

570 TFTP ServerNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

571.AppendixIP Phone context-sensitive soft keysTable 89 "IP Phone context-sensitive soft keys" (page 571) describes theIP Phone feature ass

572 IP Phone context-sensitive soft keysTable 89IP Phone context-sensitive soft keys (cont’d.)Key number Response DescriptionKey 21PRKNULCall Park key

573.AppendixCall featuresTable 90 "IP Phone supported call features" (page 573) shows a list ofsupported call features for the IP Phones.Tab

574 Call featuresTable 90IP Phone supported call features (cont’d.)Feature DescriptionCWT Call WaitingDAG ACD Display AgentsDSP DisplayDIG Display Int

Downloading and configuring fonts 575Table 90IP Phone supported call features (cont’d.)Feature DescriptionPRK Call ParkPRS Privacy ReleasePRY Priority

576 Call featuresNortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

577.AppendixFLEXnet licensing error codesTable 91 "FLEXnet licensing error codes" (page 577) describes FLEXnetlicensing error codes for the

578 FLEXnet licensing error codesError code Description-15Cannot connect to license server system. The server (lmgrd) has not beenstarted yet, or the

Downloading and configuring fonts 579Error code Description-59Message checksum failure.-60License server system message checksum failure.-61Cannot rea

58 Nortel IP Phone 2002This section contains the following procedures:•Procedure 10 “Configuring the IP Phone 2002” (page 70).• Procedure 11 “Installi

580 FLEXnet licensing error codesError code Description-97The desired vendor daemon is down. 1) Check the lmgrd log file, or 2) Trylmreread.-98This FE

Downloading and configuring fonts 581Error code Description-137Error writing to the event log.-139Communications timeout.-140Bad message command.-141E

582 FLEXnet licensing error codesError code Description-513Error list returned.-514No certicom module available.-515Wrong or incomplete certicom modul

583.Index3-port switchand 802.1Q header 474802.11bwireless ethernet networking 291802.1Q 471Ethernet frame 472p bits 472802.1Q support 472802.3af 467A

584Authentication State 496Authenticator ID 496Command Line Interface (CLI) 494data display pages 508DeviceID 496DHCP information process 495Ethernet

585IP Phone 1150Euser ID 426IP Phone 2001Changing TN 55features not supported 30Introduction 25keys and functions 27Reinstalling 54, 89, 125, 437Remov

586Power over LAN 187Power requirementsPhase II Phones, power overEthernet 468power splitters 467Power supply 33IP Phone 2007 187Privacy release keyIP

Nortel Communication Server 1000IP Phones FundamentalsCopyright © 2003-2009 Nortel NetworksAll Rights Reserved.Release: 5.0Publication: NN43001-368Doc

Components and functions 59Figure 5IP Phone 2002Components and functionsThis section describes the following components and functions of the IPPhone 2

6Features not currently supported 146Display characteristics 146Cleaning the IP Phone display screen 147Information line display 147Soft key label dis

60 Nortel IP Phone 2002Table 6IP Phone 2002 keys and functions (cont’d.)Key FunctionProgrammable line(DN)/feature keys(self-labeled)Programmable line

Components and functions 61Table 6IP Phone 2002 keys and functions (cont’d.)Key FunctionMutePress the Mute key to listen to the receiving party withou

62 Nortel IP Phone 2002— Call Timer— Live Dialpad•Password Administration•Virtual Office Login and Virtual Office Logout (if Virtual Office is configu

Supported features 63— Mute—Handsfree—Goodbye—Expand to PC—Headset—Hold•Call Duration Timer• Corporate Directory• Personal Directory• Redial List•Call

64 Nortel IP Phone 2002— full VLAN capability, including a manageable integrated switch inthe IP Phone; allows VLAN and priority tagging for the IP Ph

Display characteristics 65Figure 6 "IP Phone 2002 display areas" (page 65) shows these threedisplay areas.Figure 6IP Phone 2002 display area

66 Nortel IP Phone 2002• user-entered digits• date and time information (if the IP Phone is in an idle state) or CallTimer (if provisioned in the Tele

Package components 67Key number assignments at the Call Server align with IP Phone 2004. Themappings between IP Phone 2002 soft key numbers and PBX CP

68 Nortel IP Phone 2002Table 9IP Phone 2002 components list (cont’d.)ComponentProduct codeIP Phone 2002 (Charcoal with Bezel) with Icon keycaps (RoHS)

Installation and configuration 69For more information, and for information about previous versions of the IPPhone, contact Nortel.Installation and con

7Startup sequence 188Full Duplex mode 199Gratuitous Address Resolution Protocol Protection 200Extensible Authentication Protocol 201Redeploying an IP

70 Nortel IP Phone 2002CAUTIONDo not plug your IP Phone 2002 into an ISDN connection.Severe damage can result.Configuring the IP Phone 2002Use Procedur

Installation and configuration 712002 Ethernet network interface connections" (page 71)) andthe other end into the computer.The LAN Ethernet port

72 Nortel IP Phone 2002To use Power over Ethernet, where power is delivered overthe CAT5e cable, the LAN must support Power over Ethernet,and an AC ad

Installation and configuration 73Installing the IP Phone 2002To install the IP Phone 2002 using manual configuration, use Procedure11 “Installing the

74 Nortel IP Phone 2002For more information about EAP, see “802.1x Port-basednetwork access control” (page 479).5 At the prompt, LLDP Enable?, enter 1

Installation and configuration 75Screen promptDescriptionS1 actionChoose one of the following:• for TPS only, enter 1.•for TPS and Secure MultimediaCo

76 Nortel IP Phone 2002Screen promptDescriptionS2 actionSame as S1.You are not prompted for S2 PK if S2Action is set to 1.S2 retry count Same as S1.S2

Installation and configuration 77Screen promptDescriptionCfg XAS? (0-No,1-Yes) Default 0 (for No)If no External Application Server (XAS)is present, en

78 Nortel IP Phone 2002Screen promptDescriptionVLANFILTER (0-N, 1-Y)Default 0 (for No)You are not prompted for VLANFILTERif VLAN is not enabled.Ctrl p

Installation and configuration 79Screen promptDescriptionPasswordIP Phone Installer Password.You are not prompted to enter the IPPhone Installer Passw

8Server Redundancy 227License file 227FLEXnet licensing error codes 229Troubleshooting 229Key number assignments 239Minimum system requirements 240Sys

80 Nortel IP Phone 2002ATTENTIONTiming informationThere are only 4 seconds between plugging in the IP Phone 2002 powertransformer and the appearance o

Installation and configuration 81For more information about LLDP, see “802.1ab Link LayerDiscovery Protocol” (page 481). For more information about802

82 Nortel IP Phone 2002• the S2 retry count• the External Application Server (XAS) IP addressb If you select Partial DHCP, then you must enter the fol

Installation and configuration 83Screen promptDescriptionTo enter ALPHA digits from a to f,enter the following:#1 = A#2 = B#3 = C#4 = D#5 = E#6 = FS2

84 Nortel IP Phone 2002Screen promptDescriptionSpeed (0-A, 1-10, 2-100) Network interface port speed.Default 0 (for Auto)0 = Auto1 = 10 BT2 = 100 BTDu

Installation and configuration 85Screen promptDescriptionLLDP-MED? (0-N, 1-Y)Default 0 (for No).If you select 1 (1 for Yes), VLAN ID isconfigured auto

86 Nortel IP Phone 2002Screen promptDescriptionData VLAN? (0-N, 1-Y) Default 0 (for No).You are not prompted for Data VLAN ifPC port is set to 0 for O

Full Duplex mode 8711 Check for a dial tone and the correct DN above the display.12 (Optional) Customize the feature keys as required. For moreinforma

88 Nortel IP Phone 2002Step Action1 Reset the phone by disconnecting and reconnecting power.2 When the Nortel logo appears in the middle of the displa

Redeploying an IP Phone 2002 89— Auto-Negotiate Capability: N— Auto-Negotiate Completed: N--End--Gratuitous Address Resolution Protocol ProtectionGrat

9Nortel WLAN Handset 2210, WLAN Handset 2211, WLANHandset 2212, WLAN Handset 6120, and WLAN Handset6140 269Nortel Mobile Voice Client 2050 271Contents

90 Nortel IP Phone 2002a Disable the password.b Set the password as non-NULL.3 Press OK when the node number displays.If Thenthe node password is enab

Removing an IP Phone 2002 from service 91Removing an IP Phone 2002 from serviceProcedure 17Removing an IP Phone 2002 from serviceStep Action1 Disconne

92 Nortel IP Phone 2002Nortel Communication Server 1000IP Phones FundamentalsNN43001-368 02.075 February 2009Copyright © 2003-2009 Nortel Networks.

93.Nortel IP Phone 2004ContentsThis section contains the following topics:•“Introduction” (page 93)• “Description” (page 94)•“Components and functions

94 Nortel IP Phone 2004• Procedure 20 “Installing an IP Phone 2004 using DHCP” (page 116).• Procedure 21 “Enabling Full Duplex mode” (page 124).• Proc

Components and functions 95Components and functionsThis section describes the following components and functions of the IPPhone 2004:• “Keys and funct

96 Nortel IP Phone 2004Table 11IP Phone 2004 keys and functions (cont’d.)Key FunctionQuitPress the Quit key to end an active application.Pressing the

Supported features 97— Call Timer— OnHook Default Path— Change Feature Key Label— Set Info— Live Dialpad•Password Administration•Virtual Office Login

98 Nortel IP Phone 2004— Shift/Outbox—Services—Copy•six call-processing fixed keys— Mute— Handsfree— Goodbye— Expand to PC—Headset—Hold• Call Duration

Features not currently supported 99For more information about SRTP media encryption, see “Featuresoverview” (page 453).•802.1Q VLAN and 802.1p priorit