Avaya 1.3 manuals

Avaya 1.3 User Manual (256 pages)

Brand: Avaya | Category: Computer Accessories | Size: 1.92 MB |

English

Table of contents

Avaya Computer Telephony

1

Release 1.3

3

Installation Guide

3

Contents

10

10 Installation Guide

10

Preface - About This Document

11

Intended Audience

12

Document Organization

12

Issue 1 October 2003 13

13

Product Terminology

14

Related Documents

15

Switch Interface Documents

16

Readme files

16

Online Documents

17

18 Installation Guide

18

Issue 1 October 2003 19

19

20 Installation Guide

20

Customer Support

21

22 Installation Guide

22

Telephony

23

What is CTI?

24

CallVisor PC

25

Computer Telephony

27

28 Installation Guide

28

Issue 1 October 2003 29

29

Telephony Components

30

Security Issues

31

32 Installation Guide

32

S8100 Configurations

33

34 Installation Guide

34

Issue 1 October 2003 35

35

36 Installation Guide

36

Scope of this Chapter

37

Administering the Switch

38

38 Installation Guide

38

Issue 1 October 2003 39

39

License Files

40

IP Addresses

42

Client LAN Segment

43

Task 1: Administering a Link

44

Issue 1 October 2003 45

45

46 Installation Guide

46

48 Installation Guide

48

Issue 1 October 2003 49

49

50 Installation Guide

50

Issue 1 October 2003 51

51

52 Installation Guide

52

Issue 1 October 2003 53

53

Connectivity

54

Issue 1 October 2003 55

55

Issue 1 October 2003 57

57

58 Installation Guide

58

Telephony Server Software

59

192.168.25.20

60

192.168.25.10

60

DEFINITY

60

176.108.25.20

60

Planning Your Installation

61

Issue 1 October 2003 61

61

Issue 1 October 2003 63

63

Issue 1 October 2003 65

65

Specialized Installations

66

Server Software

67

68 Installation Guide

68

Avaya Web Collaboration

69

Avaya Messaging

69

70 Installation Guide

70

Issue 1 October 2003 71

71

Workstation Engine v6.15)

72

Issue 1 October 2003 73

73

74 Installation Guide

74

Issue 1 October 2003 75

75

Files\Avaya\CT\tsrv

76

Issue 1 October 2003 77

77

Administrator

78

Issue 1 October 2003 79

79

80 Installation Guide

80

Issue 1 October 2003 81

81

82 Installation Guide

82

Issue 1 October 2003 83

83

84 Installation Guide

84

Perform Initial Restart

85

Desktop Components

86

Basic Maintenance Tasks

87

Starting Telephony Services

88

Issue 1 October 2003 89

89

Removing Software

90

Issue 1 October 2003 91

91

92 Installation Guide

92

Issue 1 October 2003 93

93

Versions

94

Software Requirements

96

UnixWare Client Hardware and

97

98 Installation Guide

98

Issue 1 October 2003 99

99

TSAPI Client Software

100

Issue 1 October 2003 101

101

102 Installation Guide

102

Issue 1 October 2003 103

103

104 Installation Guide

104

Issue 1 October 2003 105

105

106 Installation Guide

106

Issue 1 October 2003 107

107

Setting Up Multiple Clients

108

Issue 1 October 2003 109

109

110 Installation Guide

110

Issue 1 October 2003 111

111

Installing from Command Line

112

Installing from the CD

112

Issue 1 October 2003 113

113

Installing from Diskette

114

Issue 1 October 2003 115

115

116 Installation Guide

116

Issue 1 October 2003 117

117

118 Installation Guide

118

Issue 1 October 2003 119

119

120 Installation Guide

120

Chapter 5: Using CVLAN

121

Overview

122

Issue 1 October 2003 123

123

ASAI.DLL

124

The CVLAN Server

125

Using CVLAN

126

126 Installation Guide

126

Issue 1 October 2003 127

127

Adding a CVLAN Client

128

Issue 1 October 2003 129

129

Removing a CVLAN Client

130

Editing a Client

131

Starting the CVLAN Server

132

Issue 1 October 2003 133

133

Services

134

Stopping the CVLAN Server

135

Requirements

136

CVLAN Client Platforms

137

138 Installation Guide

138

3. Click the CVLAN button

139

140 Installation Guide

140

Issue 1 October 2003 141

141

Verifying Solaris SPARC

142

Client Software Installation

142

Issue 1 October 2003 143

143

Issue 1 October 2003 145

145

146 Installation Guide

146

Removing AIX Client Software

147

CVLAN SDK Components

148

JTAPI Client Packaging

149

150 Installation Guide

150

Environment

151

152 Installation Guide

152

4. Click Next

153

154 Installation Guide

154

Issue 1 October 2003 155

155

156 Installation Guide

156

Manually Installing the

157

158 Installation Guide

158

Related Documentation

159

C:\CLIENT\TSAPI\JTAPI

160

Installing the JTAPI SDK

161

Using the JTAPI SDK

162

162 Installation Guide

162

The Welcome screen displays

163

164 Installation Guide

164

Issue 1 October 2003 165

165

8. Click Next

166

Issue 1 October 2003 167

167

168 Installation Guide

168

Running JTAPI Applets

169

170 Installation Guide

170

JTAPI Sample Applications

171

ACD Applet

172

CallLog Application

172

Route Applet

173

174 Installation Guide

174

to a local directory

175

Obtaining Version Information

176

JTAPI Online Support

176

SDK Online Support

178

Figure 8-1: SDK at a Glance

179

Installing the TSAPI SDK

180

5. Click Next

181

Figure 8-4: Welcome Screen

181

Using the TSAPI SDK

182

182 Installation Guide

182

Issue 1 October 2003 183

183

184 Installation Guide

184

Issue 1 October 2003 185

185

TSAPI Programming Environment

186

TSAPI Programming Notes

187

Version Negotiation

188

Linkage Notes

188

PBX Driver Installation

189

Figure 8-8: Sample Code

190

CSTA Server

191

Driver Debugging Strategies

191

TSAPI Sample Code

192

Issue 1 October 2003 193

193

For More Information

194

Installed Files

195

Avaya CT Server

196

Tslog.dll C:\Winnt\system32

197

Tsmi.dll C:\Winnt\system32

197

G3PBX Driver Files

198

Issue 1 October 2003 199

199

Win32 Client Files

200

UnixWare Client

201

HP-UX Client

202

JTAPI Client

203

204 Installation Guide

204

JTAPI SDK

205

206 Installation Guide

206

Issue 1 October 2003 207

207

208 Installation Guide

208

TSAPI SDK

209

210 Installation Guide

210

Issue 1 October 2003 211

211

212 Installation Guide

212

Definity G3PD

213

CTI Link Settings

214

Issue 1 October 2003 215

215

216 Installation Guide

216

Database

217

218 Installation Guide

218

Issue 1 October 2003 219

219

220 Installation Guide

220

Issue 1 October 2003 221

221

222 Installation Guide

222

Administration Instructions

223

DEFINITY ECS and DEFINITY

224

PROLOGIX Administration

224

Issue 1 October 2003 225

225

226 Installation Guide

226

Issue 1 October 2003 227

227

228 Installation Guide

228

Issue 1 October 2003 229

229

Task 2: DLG Administration

230

Issue 1 October 2003 231

231

232 Installation Guide

232

Issue 1 October 2003 233

233

234 Installation Guide

234

Issue 1 October 2003 235

235

236 Installation Guide

236

DEFINITY ONE Administration

237

Issue 1 October 2003 237

237

Basic Switch Requirements

238

Issue 1 October 2003 239

239

240 Installation Guide

240

Issue 1 October 2003 241

241

242 Installation Guide

242

Issue 1 October 2003 243

243

244 Installation Guide

244

Issue 1 October 2003 245

245

Checklists for DEFINITY ONE

246

— Before You Install Avaya CT

246

Checklist for DEFINITY ONE

246

248 Installation Guide

248

Issue 1 October 2003 249

249

250 Installation Guide

250

Numerical

251

252 Installation Guide

252

Issue 1 October 2003 253

253

254 Installation Guide

254

Issue 1 October 2003 255

255

256 Installation Guide

256

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