Avaya Sun Fire V880 User Manual Page 1

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Summary of Contents

Page 1 - Avaya Call Management System

Avaya Call Management SystemSun Fire V880 ComputerHardware Installation, Maintenance, and Troubleshooting585-215-116Issue 2.0June 2004

Page 2

Preface10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRelated documentationYou might find the following Av

Page 3 - Contents

Maintenance100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDisk drive configurationsThe computer supports

Page 4

Maintaining disk drivesIssue 2.0 June 2004 101Required referencesYou need access to the following documents to do the disk maintenance procedures:● Th

Page 5

Maintenance102 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter the following commands:cd /luxadm prob

Page 6

Maintaining disk drivesIssue 2.0 June 2004 103Note:Note: The system will display a warning if a problem is detected with any of the disk drives. 6. Re

Page 7 - Reasons for reissue

Maintenance104 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting7. Enter:luxadm remove loop_name,snumberwhere l

Page 8 - Organization

Maintaining disk drivesIssue 2.0 June 2004 10511. Using your thumb and forefinger, push the drive latch upward to release the drive handle. Swing the

Page 9 - Availability

Maintenance106 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting15. Enter:luxadm insertThe following message is

Page 10 - Related documentation

Maintaining disk drivesIssue 2.0 June 2004 10722. Press Enter.A message similar to the following is displayed:Note:Note: Ignore the message No new enc

Page 11 - Avaya CMS upgrade documents

Maintenance108 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing both boot disksTo replace both boot d

Page 12

Maintaining disk drivesIssue 2.0 June 2004 109feel the drive connector disengage from the backplane. Do not use excessive force. See the following fig

Page 13 - Hardware documents

Related documentationIssue 2.0 June 2004 11Administration documentsFor more information about Avaya CMS administration, see:● Avaya Call Management Sy

Page 14 - Documentation Web sites

Maintenance110 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting13. Holding the drive by its handle, fit the dr

Page 15 - Issue 2.0 June 2004 15

Maintaining disk drivesIssue 2.0 June 2004 11123. Enter the following commands:setenv auto-boot? falsereset-allThe system reboots to the ok prompt.24.

Page 16

Maintenance112 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSetting up replacement disk drivesAfter you rep

Page 17 - Installation

Maintaining disk drivesIssue 2.0 June 2004 113Partitioning replacement disk drivesIf you are replacing a defective data disk drive in a system and CMS

Page 18 - Preparing for installation

Maintenance114 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingR3V11 and later data disks - The following tabl

Page 19 - Required tools

Maintaining disk drivesIssue 2.0 June 2004 115Partitioning and formatting a replacement diskTo partition and format a disk:1. At the system prompt, en

Page 20 - Physical specifications

Maintenance116 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter:partitionThe partition menu is display

Page 21 - Environmental specifications

Maintaining disk drivesIssue 2.0 June 2004 1175. Partition the disk by completing the following Steps a through e for all partitions specified in the

Page 22

Maintenance118 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting10. Enter: qThe format> prompt is displayed.

Page 23 - Parts list

Maintaining disk drivesIssue 2.0 June 2004 119Adding disk drives (optional)If you are adding a pair of data disks (optional), you can hot-plug the dis

Page 24 - Computer layout

Preface12 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPlatform upgrades and data migrationUse a platform u

Page 25 - Front panel

Maintenance120 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Holding the drive by its handle, fit the dri

Page 26 - Back panel

Maintaining disk drivesIssue 2.0 June 2004 12111. Wait for the green light on the drive you just installed to light steadily (not flashing) before ins

Page 27 - Rack mounting

Maintenance122 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the DVD-ROM driveTo replace the DVD-R

Page 28 - Setting up power

Replacing the DVD-ROM driveIssue 2.0 June 2004 1238. Remove the two screws securing the front cover to the front of the system. See the following figu

Page 29 - Peripheral connectivity

Maintenance124 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting11. Remove the two screws that secure the drive

Page 30

Replacing the DVD-ROM driveIssue 2.0 June 2004 12514. Slide the replacement drive into the chassis and secure it with the screws that were removed ear

Page 31 - Issue 2.0 June 2004 31

Maintenance126 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining tape drivesThis section includes th

Page 32

Maintaining tape drivesIssue 2.0 June 2004 127Cleaning the tape driveThis section describes how you clean the tape drive. Note:Note: Starting around J

Page 33 - Issue 2.0 June 2004 33

Maintenance128 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the internal tape driveTo replace the

Page 34 - Connecting the switch link

Maintaining tape drivesIssue 2.0 June 2004 1298. Remove the two screws securing the front cover to the front of the system. See the following figure.9

Page 35 - Issue 2.0 June 2004 35

Related documentationIssue 2.0 June 2004 13Hardware documentsFor more information about Avaya CMS hardware, see:● Avaya Call Management System Sun Fir

Page 36

Maintenance130 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting15. Connect the drive data and power cables to

Page 37 - Issue 2.0 June 2004 37

Maintaining tape drivesIssue 2.0 June 2004 131Adding and removing an external tape drive for data migrationTo temporarily add an external tape drive f

Page 38

Maintenance132 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting!DANGER:DANGER: Be sure to turn the key switch

Page 39 - Issue 2.0 June 2004 39

Maintaining tape drivesIssue 2.0 June 2004 133!CAUTION:CAUTION: If you fail to enter these commands, any reboots that you do in the future will stop a

Page 40

Maintenance134 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting25. Turn the key switch to the Forced Off posit

Page 41 - Issue 2.0 June 2004 41

Maintaining tape drivesIssue 2.0 June 2004 13534. Enter:probe-scsi-allIn its default configuration, the computer should list two SCSI devices: the int

Page 42

Maintenance136 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining CPU/Memory boardsThis section descr

Page 43 - Option buttons

Maintaining CPU/Memory boardsIssue 2.0 June 2004 137Checking the current memory and CPU configurationTo check the current memory size, memory configur

Page 44 - 3910.cdr

Maintenance138 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingShutting down the systemTo shut down the system

Page 45 - Setting the handshake options

Maintaining CPU/Memory boardsIssue 2.0 June 2004 139Removing a CPU/Memory boardTo add memory or replace a CPU/Memory board, you must first remove the

Page 46

Preface14 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDocumentation Web sitesFor product documentation for

Page 47 - Saving your settings

Maintenance140 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. Rotate the CPU/Memory board ejection levers

Page 48

Maintaining CPU/Memory boardsIssue 2.0 June 2004 1412. Remove the plastic cover on the CPU/Memory board. Push the tabs in until you can lift the cover

Page 49

Maintenance142 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting8. Holding the bottom edge of the module parall

Page 50 - Precautions

Maintaining CPU/Memory boardsIssue 2.0 June 2004 143baffle into an empty CPU air baffle slot on the underside of the chassis top. See the following fi

Page 51

Maintenance144 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Make sure that the ejection levers on the CP

Page 52 - Rear panel

Maintaining CPU/Memory boardsIssue 2.0 June 2004 145Restarting the systemTo restart the system:1. Turn on any external SCSI devices, starting with the

Page 53

Maintenance146 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting7. If a one or more CPU/Memory board is added t

Page 54 - Turning on the computer

Replacing a power supplyIssue 2.0 June 2004 147Replacing a power supplyA power supply can be replaced without shutting down the system.!WARNING:WARNIN

Page 55 - Issue 2.0 June 2004 55

Maintenance148 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting4. Loosen the two captive Phillips screws secur

Page 56

Replacing a power supplyIssue 2.0 June 2004 1497. Slowly slide the new power supply into its bay until the connectors on the power supply are fully en

Page 57 - Issue 2.0 June 2004 57

SupportIssue 2.0 June 2004 15SupportContacting Avaya technical supportAvaya provides support telephone numbers for you to report problems or ask quest

Page 58 - Using an ESD wrist strap

Maintenance150 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 59 - Maintaining PCI cards

Issue 2.0 June 2004 151TroubleshootingThis section includes the following topics:● Using the remote console on page 152● Using the RSC on page 159● To

Page 60

Troubleshooting152 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing the remote consoleIf your system does

Page 61 - PCI card configuration

Using the remote consoleIssue 2.0 June 2004 1533. At the remote console, enter: yThe following message is displayed at the remote console:4. At the re

Page 62

Troubleshooting154 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRedirecting the remote console back to the

Page 63 - Issue 2.0 June 2004 63

Using the remote consoleIssue 2.0 June 2004 155Redirecting the console using OpenBoot modeThis procedure describes how to use the OpenBoot mode to red

Page 64

Troubleshooting156 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. At the local console, enter:bootThe foll

Page 65 - Removing a hot-plug PCI card

Using the remote consoleIssue 2.0 June 2004 157Method 1: from the remote console - To redirect control of the console port from the remote console ba

Page 66

Troubleshooting158 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMethod 2: from the local site - The onsite

Page 67 - Issue 2.0 June 2004 67

Using the RSCIssue 2.0 June 2004 159Using the RSCThe RSC software works in conjunction with the RSC card to allow remote administration of the compute

Page 68

Preface16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting

Page 69 - Issue 2.0 June 2004 69

Troubleshooting160 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRedirecting the RSC to the local consoleTo

Page 70

ToolsIssue 2.0 June 2004 161ToolsThere are several tools available to help diagnose hardware problems. The tools are described in the following sectio

Page 71 - Replacing the graphics card

Troubleshooting162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing the prtdiag commandThe prtdiag comman

Page 72

ToolsIssue 2.0 June 2004 163========================= Environmental Status =========================System Temperatures (Celsius):--------------------

Page 73 - Issue 2.0 June 2004 73

Troubleshooting164 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingFan Bank :----------Bank

Page 74

ToolsIssue 2.0 June 2004 165Using the cfgadm commandThe cfgadm command displays diagnostic information about CPU/Memory boards, SCSI controllers, and

Page 75 - Issue 2.0 June 2004 75

Troubleshooting166 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSystem messagesSystem messages can alert yo

Page 76

ToolsIssue 2.0 June 2004 167OpenBoot PROM firmware testsThe OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and hardware test

Page 77 - Issue 2.0 June 2004 77

Troubleshooting168 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTest descriptionsThe following table lists

Page 78

ToolsIssue 2.0 June 2004 169Probing disk drivesThis test checks all disk drives.Symptom - The internal disk drives are reporting errors.Solution - To

Page 79 - Issue 2.0 June 2004 79

Issue 2.0 June 2004 17InstallationThis section describes how to install the computer and related peripheral equipment. Use the following table to chec

Page 80 - Maintaining HSI/P cards

Troubleshooting170 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. When you finish testing, enter the follo

Page 81 - Issue 2.0 June 2004 81

ToolsIssue 2.0 June 2004 1713. Enter:probe-scsi-allThe program displays a message that is similar to the following:Note:Note: The actual devices that

Page 82

Troubleshooting172 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingOpenBoot diagnostic testsOpenBoot Diagnosti

Page 83 - Issue 2.0 June 2004 83

ToolsIssue 2.0 June 2004 1737 controller@0,16 Tests the base backplane firmware and SSC-100 SES controllers.8 controller@0,1a9 controller@0,1c Tests t

Page 84

Troubleshooting174 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingAdditional references - See Sun OpenBoot 4.

Page 85 - Issue 2.0 June 2004 85

ToolsIssue 2.0 June 2004 175POST diagnostic messagesTo use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware proble

Page 86

Troubleshooting176 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingOpenBoot initialization commandsThe followi

Page 87 - Issue 2.0 June 2004 87

ToolsIssue 2.0 June 2004 177Diagnosing LED patternsMany hardware components of the computer have LEDs that can be used to diagnose problems. This sect

Page 88

Troubleshooting178 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSeveral LED status indicators provide gener

Page 89 - Issue 2.0 June 2004 89

ToolsIssue 2.0 June 2004 179PCI slot LEDsThe PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when

Page 90 - Adding a second HSI/P card

Installation18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPreparing for installationThis section contains

Page 91 - Issue 2.0 June 2004 91

Troubleshooting180 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingThe PCI slot LEDs are defined as follows:Th

Page 92

ToolsIssue 2.0 June 2004 181Power supply LEDsThere are three LEDs located on the rear panel of each power supply. See the following figure.The followi

Page 93 - Issue 2.0 June 2004 93

Troubleshooting182 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDisk drive LEDsThe disk fault LED on the sy

Page 94 - Replacing the RSC card

ToolsIssue 2.0 June 2004 183The following table shows how to interpret the disk drive LED patterns.Icon InterpretationActivity Fault OK-to-removeOff O

Page 95 - Issue 2.0 June 2004 95

Troubleshooting184 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTape drive LEDsThis section describes the L

Page 96

ToolsIssue 2.0 June 2004 185Sun Validation Test Suite (VTS)The SunVTS supports diagnostics in the following areas:● Connection test - Minimal access o

Page 97 - Issue 2.0 June 2004 97

Troubleshooting186 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTroubleshooting disk drives and DVD-ROM dri

Page 98

Troubleshooting disk drives and DVD-ROM drivesIssue 2.0 June 2004 1873. Enter:probe-scsiThe program displays a message that is similar to the followin

Page 99

Troubleshooting188 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter: probe-scsi-allThe program display

Page 100 - Disk drive configurations

Troubleshooting tape drivesIssue 2.0 June 2004 189Troubleshooting tape drivesUse the following procedures to troubleshoot tape drives:● Checking tape

Page 101 - Replacing disk drives

Preparing for installationIssue 2.0 June 2004 19System precautionsEnsure that the voltage and frequency of the power outlet that is used matches the e

Page 102 - Maintenance

Troubleshooting190 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTo determine what device paths are availabl

Page 103 - Issue 2.0 June 2004 103

Troubleshooting tape drivesIssue 2.0 June 2004 191Reassigning device instance numbers for tape devicesAs tape drives are added to and removed from a s

Page 104

Troubleshooting192 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRecovery proceduresThis section provides so

Page 105 - Issue 2.0 June 2004 105

Recovery proceduresIssue 2.0 June 2004 193Loss of powerIf the system loses power, it is recommended (but not required) that you empty the DVD-ROM and

Page 106

Troubleshooting194 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning off the computer1. Log in to the sy

Page 107 - Issue 2.0 June 2004 107

Recovery proceduresIssue 2.0 June 2004 195Probe command warningsSymptom - When running any of the probe commands, the following message is displayed:!

Page 108 - Replacing both boot disks

Troubleshooting196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReseating HSI/P cardsThe HSI/P cards may ap

Page 109 - Issue 2.0 June 2004 109

Recovery proceduresIssue 2.0 June 2004 1979. Reinsert the HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. 10. Rota

Page 110

Troubleshooting198 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingResetting a device aliasIf a boot disk is r

Page 111 - Issue 2.0 June 2004 111

Recovery proceduresIssue 2.0 June 2004 1998. Enter:reset-allThe system resets and boots up to the operating system.9. After setting the disk device al

Page 112

© 2004 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accurat

Page 113 - Disk partition values

Installation20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingElectrical specificationsPhysical specification

Page 114

Troubleshooting200 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRemote console port problemsThis section co

Page 115 - Issue 2.0 June 2004 115

Recovery proceduresIssue 2.0 June 2004 2016. Enter:kill -9 <pid>Use this command to kill any SAC processes still running. Process numbers are re

Page 116

Troubleshooting202 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTo send a test alarm:1. Enter the following

Page 117 - Issue 2.0 June 2004 117

Issue 2.0 June 2004 203 GlossaryAutomatic Call Distribution (ACD)A switch feature. ACD is software that channels high-volume incoming call traffic to

Page 118

RSC204 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRSC Remote System ControlSCSI See Small computer system

Page 119 - Adding disk drives (optional)

Issue 2.0 June 2004 205IndexAaccessing components inside the computer . . . . . 55ACD switch link setup . . . . . . . . . . . . .

Page 120

206 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingII/O cards . . . . . . . . . . . . . . .

Page 121 - Issue 2.0 June 2004 121

Issue 2.0 June 2004 207loss of power. . . . . . . . . . . . . . . . . . 193NVRAM chip . . . . . . . . . . . . . . . .

Page 122 - Replacing the DVD-ROM drive

208 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingESD wrist strap . . . . . . . . . . . . . .

Page 123 - 9. Remove the front cover

Preparing for installationIssue 2.0 June 2004 21Service access specificationsEnvironmental specificationsFor the most reliable system operation:● The

Page 124

Installation22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUnpacking and inventorying the equipment!WARNIN

Page 125 - Issue 2.0 June 2004 125

Unpacking and inventorying the equipmentIssue 2.0 June 2004 23Parts listVerify that you have the following components before you begin the installatio

Page 126 - Maintaining tape drives

Installation24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingComputer layoutFamiliarize yourself with the la

Page 127 - Cleaning the tape drive

Unpacking and inventorying the equipmentIssue 2.0 June 2004 25Front panelThe following figure shows the front of the computer with the disk drive door

Page 128

Installation26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingBack panelThe following figure shows the back p

Page 129 - TPNC8421

Unpacking and inventorying the equipmentIssue 2.0 June 2004 27Hardware optionsThe following table lists the hardware options for the computer..Rack mo

Page 130

Installation28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSetting up powerTo set up the AC power:1. Locat

Page 131 - Issue 2.0 June 2004 131

Peripheral connectivityIssue 2.0 June 2004 29Peripheral connectivityThe following figure shows in general how equipment is connected to the computer.

Page 132

Issue 2.0 June 2004 3Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 133 - Issue 2.0 June 2004 133

Installation30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingParts listThe following table lists the parts t

Page 134

Connecting the monitor, keyboard, and mouseIssue 2.0 June 2004 31Connecting the monitor, keyboard, and mouseTo connect the monitor, keyboard, and mous

Page 135 - Issue 2.0 June 2004 135

Installation32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the remote console modemThe remote c

Page 136 - Maintaining CPU/Memory boards

Connecting the RSC for remote access (optional)Issue 2.0 June 2004 33Connecting the RSC for remote access (optional)The RSC card provides the followin

Page 137 - 1. Enter:

Installation34 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the switch linkUse either of the fol

Page 138 - Shutting down the system

Turning on the system and verifying POSTIssue 2.0 June 2004 35Turning on the system and verifying POSTOnce you assemble the system, including the loos

Page 139 - Removing a CPU/Memory board

Installation36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. Turn the key switch to the normal On positio

Page 140 - Replacing memory

Turning on the system and verifying POSTIssue 2.0 June 2004 379. Enter:probe-scsi-allThis verifies that the system sees the disk drives and backplane,

Page 141 - Issue 2.0 June 2004 141

Installation38 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Turn the key switch to the Locked position.

Page 142 - Installing a CPU/Memory board

Identifying installed PCI cardsIssue 2.0 June 2004 39Identifying installed PCI cardsIf there are problems with the PCI cards, do the following to trou

Page 143 - Issue 2.0 June 2004 143

Contents4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the remote console modem . . . . . .

Page 144

Installation40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingYou can also use the cfgadm command to display

Page 145 - Restarting the system

Setting the remote console modem optionsIssue 2.0 June 2004 41Setting the remote console modem optionsThe computer uses the U.S. Robotics Sportster 33

Page 146

Installation42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Enter:cu -s 9600 -b 8 -l cua/aThe following

Page 147 - Replacing a power supply

Setting the remote console modem optionsIssue 2.0 June 2004 43Paradyne Comsphere 3910 modem optionsThe Paradyne Comsphere 3910 modem is used for many

Page 148

Installation44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting● Function 3 (F3) - Select the choice, if any,

Page 149 - Issue 2.0 June 2004 149

Setting the remote console modem optionsIssue 2.0 June 2004 45Setting the data rate1. Press F2 to select "Configure.""Ld EditArea frm&q

Page 150

Installation46 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting9. Press F1 for "Nxt.""LSD Contr

Page 151 - Troubleshooting

Setting the remote console modem optionsIssue 2.0 June 2004 47Saving your settings1. Press the Single Up Arrow to display "Choose Function"

Page 152 - Using the remote console

Installation48 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning the system over for provisioningAfter c

Page 153 - Issue 2.0 June 2004 153

Issue 2.0 June 2004 49MaintenanceThis section describes the following maintenance procedures:● Precautions on page 50● Computer layout on page 51● Tur

Page 154

ContentsIssue 2.0 June 2004 5Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page 155 - Issue 2.0 June 2004 155

Maintenance50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPrecautions!DANGER:DANGER: Hazardous energy leve

Page 156

Computer layoutIssue 2.0 June 2004 51Computer layoutThe following figures identify the basic hardware components of the computer:● Front panel on page

Page 157 - Issue 2.0 June 2004 157

Maintenance52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRear panelThe following figure shows the back pa

Page 158

Turning the computer off and onIssue 2.0 June 2004 53Turning the computer off and onUse the following procedures to turn the computer off and on.Turni

Page 159 - Using the RSC

Maintenance54 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning on the computer1. Turn on any external S

Page 160

Accessing components inside the computerIssue 2.0 June 2004 55Accessing components inside the computerFor most of the maintenance procedures, you must

Page 161 - Issue 2.0 June 2004 161

Maintenance56 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Open the door 90 degrees and pull it up until

Page 162 - Using the prtdiag command

Accessing components inside the computerIssue 2.0 June 2004 57Replacing and closing a side doorTo replace and close a side door:1. Position the side d

Page 163 - Issue 2.0 June 2004 163

Maintenance58 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing an ESD wrist strapBefore you work on compo

Page 164

Maintaining PCI cardsIssue 2.0 June 2004 59Maintaining PCI cardsThis section includes the following topics:● Required references on page 59● Precautio

Page 165 - Using the cfgadm command

Contents6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMemory failure . . . . . . . . . . . . .

Page 166 - System messages

Maintenance60 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPrecautions!WARNING:WARNING: The graphics card,

Page 167 - OpenBoot PROM firmware tests

Maintaining PCI cardsIssue 2.0 June 2004 61PCI card configurationThe cards are installed in the slots shown in the following table. The minimum config

Page 168 - Test descriptions

Maintenance62 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining hot-plug PCI cardsSome of the PCI ca

Page 169 - Probing disk drives

Maintaining PCI cardsIssue 2.0 June 2004 63PCI slot LEDs for hot-plug operationThe PCI slot LEDs are located on the vertical bracket on the right side

Page 170 - Probing all media devices

Maintenance64 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingThe following table shows how to interpret the P

Page 171 - Issue 2.0 June 2004 171

Maintaining PCI cardsIssue 2.0 June 2004 652. Enter:ifconfig -aInformation similar to the following is displayed:The example above shows two administr

Page 172 - OpenBoot diagnostic tests

Maintenance66 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Press the hot-plug button for the card you ar

Page 173 - Issue 2.0 June 2004 173

Maintaining PCI cardsIssue 2.0 June 2004 679. Carefully pull the card from the I/O board. See the following figure.10. A message similar to the follow

Page 174

Maintenance68 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingInstalling a hot-plug PCI cardTo install a card:

Page 175 - POST diagnostic messages

Maintaining PCI cardsIssue 2.0 June 2004 699. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully seated. See the fol

Page 176

Issue 2.0 June 2004 7PrefaceAvaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting is written for

Page 177 - Diagnosing LED patterns

Maintenance70 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Connect the external cables to the card.13.

Page 178

Maintaining PCI cardsIssue 2.0 June 2004 71Replacing the graphics cardThe graphics card provides an interface for the local monitor.!Important:!Import

Page 179 - PCI slot LEDs

Maintenance72 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting!DANGER:DANGER: Be sure to turn the key switch t

Page 180

Maintaining PCI cardsIssue 2.0 June 2004 7310. Carefully pull the card from the I/O board. See the following figure.11. Place the card on an antistati

Page 181 - Power supply LEDs

Maintenance74 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Insert the new graphics card into the slot o

Page 182 - Disk drive LEDs

Maintaining PCI cardsIssue 2.0 June 2004 75Installing the XVR-100 software packagesThe XVR-100 software packages must be installed after you install a

Page 183 - Issue 2.0 June 2004 183

Maintenance76 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing older Dual Ethernet and Dual SCSI card

Page 184 - Tape drive LEDs

Maintaining PCI cardsIssue 2.0 June 2004 77!DANGER:DANGER: Be sure to turn the key switch to the Forced Off position before handling any internal comp

Page 185 - Using SunVTS

Maintenance78 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting11. Carefully pull the card from the I/O board.

Page 186

Maintaining PCI cardsIssue 2.0 June 2004 7913. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make sure that the card

Page 187 - Issue 2.0 June 2004 187

Preface8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting● To add a procedure for installing the XVR-100 graph

Page 188

Maintenance80 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining HSI/P cardsAn HSI/P card supports X.

Page 189 - Troubleshooting tape drives

Maintaining PCI cardsIssue 2.0 June 2004 815. Turn the key switch to the Forced Off position. See the following figure.!DANGER:DANGER: Be sure to turn

Page 190

Maintenance82 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting10. Pinch the purple PCI card retaining clip unt

Page 191 - Issue 2.0 June 2004 191

Maintaining PCI cardsIssue 2.0 June 2004 8311. Carefully pull the card from the I/O board. See the following figure.12. Place the card on an antistati

Page 192 - Recovery procedures

Maintenance84 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting13. Insert the new HSI/P card into the slot on t

Page 193 - Loss of power

Maintaining PCI cardsIssue 2.0 June 2004 85Installing the first HSI/P card or a pair of HSI/P cardsTo install the first HSI/P card or a pair of HSI/P

Page 194 - Turning off the computer

Maintenance86 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting9. Open the left door.10. Attach one end of an E

Page 195 - Probe command warnings

Maintaining PCI cardsIssue 2.0 June 2004 8714. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully seated. See

Page 196 - Reseating HSI/P cards

Maintenance88 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting24. Enter:boot -rThis reboots the system so that

Page 197 - Issue 2.0 June 2004 197

Maintaining PCI cardsIssue 2.0 June 2004 895. Select the swsetup option. 6. Select the ACD that you want to set up.7. Accept the existing defaults for

Page 198 - Resetting a device alias

AvailabilityIssue 2.0 June 2004 9AvailabilityCopies of this document are available from one or both of the following sources: Note:Note: Although ther

Page 199 - Issue 2.0 June 2004 199

Maintenance90 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingAdding a second HSI/P cardUse the following proc

Page 200 - Remote console port problems

Maintaining PCI cardsIssue 2.0 June 2004 918. Turn off any external SCSI devices, starting with the device that is closest to the system and working t

Page 201 - Issue 2.0 June 2004 201

Maintenance92 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting14. Insert the HSI/P card into slot 4 on the I/O

Page 202

Maintaining PCI cardsIssue 2.0 June 2004 9323. Enter:boot -rThis reboots the system so that it recognizes the new HSI/P card.Note:Note: Sometimes the

Page 203 - Glossary

Maintenance94 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the RSC cardThis section shows how to

Page 204

Replacing the RSC cardIssue 2.0 June 2004 954. Turn the key switch to the Forced Off position. See the following figure.!DANGER:DANGER: Be sure to tur

Page 205

Maintenance96 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Remove the RSC card from the slot. See the f

Page 206

Replacing the RSC cardIssue 2.0 June 2004 9714. Insert the faceplate end of the new RSC card into the appropriate opening in the rear panel. See the f

Page 207

Maintenance98 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting22. Turn on any external SCSI devices, starting

Page 208

Maintaining disk drivesIssue 2.0 June 2004 99Maintaining disk drivesThis section includes the following topics:● Disk drive compatibility with CMS loa

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