Avaya Call Management SystemSun Fire V880 ComputerHardware Installation, Maintenance, and Troubleshooting585-215-116Issue 2.0June 2004
Preface10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRelated documentationYou might find the following Av
Maintenance100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDisk drive configurationsThe computer supports
Maintaining disk drivesIssue 2.0 June 2004 101Required referencesYou need access to the following documents to do the disk maintenance procedures:● Th
Maintenance102 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter the following commands:cd /luxadm prob
Maintaining disk drivesIssue 2.0 June 2004 103Note:Note: The system will display a warning if a problem is detected with any of the disk drives. 6. Re
Maintenance104 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting7. Enter:luxadm remove loop_name,snumberwhere l
Maintaining disk drivesIssue 2.0 June 2004 10511. Using your thumb and forefinger, push the drive latch upward to release the drive handle. Swing the
Maintenance106 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting15. Enter:luxadm insertThe following message is
Maintaining disk drivesIssue 2.0 June 2004 10722. Press Enter.A message similar to the following is displayed:Note:Note: Ignore the message No new enc
Maintenance108 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing both boot disksTo replace both boot d
Maintaining disk drivesIssue 2.0 June 2004 109feel the drive connector disengage from the backplane. Do not use excessive force. See the following fig
Related documentationIssue 2.0 June 2004 11Administration documentsFor more information about Avaya CMS administration, see:● Avaya Call Management Sy
Maintenance110 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting13. Holding the drive by its handle, fit the dr
Maintaining disk drivesIssue 2.0 June 2004 11123. Enter the following commands:setenv auto-boot? falsereset-allThe system reboots to the ok prompt.24.
Maintenance112 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSetting up replacement disk drivesAfter you rep
Maintaining disk drivesIssue 2.0 June 2004 113Partitioning replacement disk drivesIf you are replacing a defective data disk drive in a system and CMS
Maintenance114 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingR3V11 and later data disks - The following tabl
Maintaining disk drivesIssue 2.0 June 2004 115Partitioning and formatting a replacement diskTo partition and format a disk:1. At the system prompt, en
Maintenance116 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter:partitionThe partition menu is display
Maintaining disk drivesIssue 2.0 June 2004 1175. Partition the disk by completing the following Steps a through e for all partitions specified in the
Maintenance118 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting10. Enter: qThe format> prompt is displayed.
Maintaining disk drivesIssue 2.0 June 2004 119Adding disk drives (optional)If you are adding a pair of data disks (optional), you can hot-plug the dis
Preface12 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPlatform upgrades and data migrationUse a platform u
Maintenance120 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Holding the drive by its handle, fit the dri
Maintaining disk drivesIssue 2.0 June 2004 12111. Wait for the green light on the drive you just installed to light steadily (not flashing) before ins
Maintenance122 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the DVD-ROM driveTo replace the DVD-R
Replacing the DVD-ROM driveIssue 2.0 June 2004 1238. Remove the two screws securing the front cover to the front of the system. See the following figu
Maintenance124 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting11. Remove the two screws that secure the drive
Replacing the DVD-ROM driveIssue 2.0 June 2004 12514. Slide the replacement drive into the chassis and secure it with the screws that were removed ear
Maintenance126 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining tape drivesThis section includes th
Maintaining tape drivesIssue 2.0 June 2004 127Cleaning the tape driveThis section describes how you clean the tape drive. Note:Note: Starting around J
Maintenance128 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the internal tape driveTo replace the
Maintaining tape drivesIssue 2.0 June 2004 1298. Remove the two screws securing the front cover to the front of the system. See the following figure.9
Related documentationIssue 2.0 June 2004 13Hardware documentsFor more information about Avaya CMS hardware, see:● Avaya Call Management System Sun Fir
Maintenance130 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting15. Connect the drive data and power cables to
Maintaining tape drivesIssue 2.0 June 2004 131Adding and removing an external tape drive for data migrationTo temporarily add an external tape drive f
Maintenance132 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting!DANGER:DANGER: Be sure to turn the key switch
Maintaining tape drivesIssue 2.0 June 2004 133!CAUTION:CAUTION: If you fail to enter these commands, any reboots that you do in the future will stop a
Maintenance134 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting25. Turn the key switch to the Forced Off posit
Maintaining tape drivesIssue 2.0 June 2004 13534. Enter:probe-scsi-allIn its default configuration, the computer should list two SCSI devices: the int
Maintenance136 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining CPU/Memory boardsThis section descr
Maintaining CPU/Memory boardsIssue 2.0 June 2004 137Checking the current memory and CPU configurationTo check the current memory size, memory configur
Maintenance138 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingShutting down the systemTo shut down the system
Maintaining CPU/Memory boardsIssue 2.0 June 2004 139Removing a CPU/Memory boardTo add memory or replace a CPU/Memory board, you must first remove the
Preface14 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDocumentation Web sitesFor product documentation for
Maintenance140 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. Rotate the CPU/Memory board ejection levers
Maintaining CPU/Memory boardsIssue 2.0 June 2004 1412. Remove the plastic cover on the CPU/Memory board. Push the tabs in until you can lift the cover
Maintenance142 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting8. Holding the bottom edge of the module parall
Maintaining CPU/Memory boardsIssue 2.0 June 2004 143baffle into an empty CPU air baffle slot on the underside of the chassis top. See the following fi
Maintenance144 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Make sure that the ejection levers on the CP
Maintaining CPU/Memory boardsIssue 2.0 June 2004 145Restarting the systemTo restart the system:1. Turn on any external SCSI devices, starting with the
Maintenance146 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting7. If a one or more CPU/Memory board is added t
Replacing a power supplyIssue 2.0 June 2004 147Replacing a power supplyA power supply can be replaced without shutting down the system.!WARNING:WARNIN
Maintenance148 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting4. Loosen the two captive Phillips screws secur
Replacing a power supplyIssue 2.0 June 2004 1497. Slowly slide the new power supply into its bay until the connectors on the power supply are fully en
SupportIssue 2.0 June 2004 15SupportContacting Avaya technical supportAvaya provides support telephone numbers for you to report problems or ask quest
Maintenance150 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Issue 2.0 June 2004 151TroubleshootingThis section includes the following topics:● Using the remote console on page 152● Using the RSC on page 159● To
Troubleshooting152 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing the remote consoleIf your system does
Using the remote consoleIssue 2.0 June 2004 1533. At the remote console, enter: yThe following message is displayed at the remote console:4. At the re
Troubleshooting154 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRedirecting the remote console back to the
Using the remote consoleIssue 2.0 June 2004 155Redirecting the console using OpenBoot modeThis procedure describes how to use the OpenBoot mode to red
Troubleshooting156 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. At the local console, enter:bootThe foll
Using the remote consoleIssue 2.0 June 2004 157Method 1: from the remote console - To redirect control of the console port from the remote console ba
Troubleshooting158 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMethod 2: from the local site - The onsite
Using the RSCIssue 2.0 June 2004 159Using the RSCThe RSC software works in conjunction with the RSC card to allow remote administration of the compute
Preface16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting160 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRedirecting the RSC to the local consoleTo
ToolsIssue 2.0 June 2004 161ToolsThere are several tools available to help diagnose hardware problems. The tools are described in the following sectio
Troubleshooting162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing the prtdiag commandThe prtdiag comman
ToolsIssue 2.0 June 2004 163========================= Environmental Status =========================System Temperatures (Celsius):--------------------
Troubleshooting164 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingFan Bank :----------Bank
ToolsIssue 2.0 June 2004 165Using the cfgadm commandThe cfgadm command displays diagnostic information about CPU/Memory boards, SCSI controllers, and
Troubleshooting166 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSystem messagesSystem messages can alert yo
ToolsIssue 2.0 June 2004 167OpenBoot PROM firmware testsThe OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and hardware test
Troubleshooting168 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTest descriptionsThe following table lists
ToolsIssue 2.0 June 2004 169Probing disk drivesThis test checks all disk drives.Symptom - The internal disk drives are reporting errors.Solution - To
Issue 2.0 June 2004 17InstallationThis section describes how to install the computer and related peripheral equipment. Use the following table to chec
Troubleshooting170 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. When you finish testing, enter the follo
ToolsIssue 2.0 June 2004 1713. Enter:probe-scsi-allThe program displays a message that is similar to the following:Note:Note: The actual devices that
Troubleshooting172 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingOpenBoot diagnostic testsOpenBoot Diagnosti
ToolsIssue 2.0 June 2004 1737 controller@0,16 Tests the base backplane firmware and SSC-100 SES controllers.8 controller@0,1a9 controller@0,1c Tests t
Troubleshooting174 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingAdditional references - See Sun OpenBoot 4.
ToolsIssue 2.0 June 2004 175POST diagnostic messagesTo use the Power On Self Test (POST) messages (during a reboot) to diagnose remote hardware proble
Troubleshooting176 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingOpenBoot initialization commandsThe followi
ToolsIssue 2.0 June 2004 177Diagnosing LED patternsMany hardware components of the computer have LEDs that can be used to diagnose problems. This sect
Troubleshooting178 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSeveral LED status indicators provide gener
ToolsIssue 2.0 June 2004 179PCI slot LEDsThe PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and are visible when
Installation18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPreparing for installationThis section contains
Troubleshooting180 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingThe PCI slot LEDs are defined as follows:Th
ToolsIssue 2.0 June 2004 181Power supply LEDsThere are three LEDs located on the rear panel of each power supply. See the following figure.The followi
Troubleshooting182 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingDisk drive LEDsThe disk fault LED on the sy
ToolsIssue 2.0 June 2004 183The following table shows how to interpret the disk drive LED patterns.Icon InterpretationActivity Fault OK-to-removeOff O
Troubleshooting184 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTape drive LEDsThis section describes the L
ToolsIssue 2.0 June 2004 185Sun Validation Test Suite (VTS)The SunVTS supports diagnostics in the following areas:● Connection test - Minimal access o
Troubleshooting186 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTroubleshooting disk drives and DVD-ROM dri
Troubleshooting disk drives and DVD-ROM drivesIssue 2.0 June 2004 1873. Enter:probe-scsiThe program displays a message that is similar to the followin
Troubleshooting188 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Enter: probe-scsi-allThe program display
Troubleshooting tape drivesIssue 2.0 June 2004 189Troubleshooting tape drivesUse the following procedures to troubleshoot tape drives:● Checking tape
Preparing for installationIssue 2.0 June 2004 19System precautionsEnsure that the voltage and frequency of the power outlet that is used matches the e
Troubleshooting190 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTo determine what device paths are availabl
Troubleshooting tape drivesIssue 2.0 June 2004 191Reassigning device instance numbers for tape devicesAs tape drives are added to and removed from a s
Troubleshooting192 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRecovery proceduresThis section provides so
Recovery proceduresIssue 2.0 June 2004 193Loss of powerIf the system loses power, it is recommended (but not required) that you empty the DVD-ROM and
Troubleshooting194 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning off the computer1. Log in to the sy
Recovery proceduresIssue 2.0 June 2004 195Probe command warningsSymptom - When running any of the probe commands, the following message is displayed:!
Troubleshooting196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReseating HSI/P cardsThe HSI/P cards may ap
Recovery proceduresIssue 2.0 June 2004 1979. Reinsert the HSI/P card into the slot on the I/O board. Make sure that the card is fully seated. 10. Rota
Troubleshooting198 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingResetting a device aliasIf a boot disk is r
Recovery proceduresIssue 2.0 June 2004 1998. Enter:reset-allThe system resets and boots up to the operating system.9. After setting the disk device al
© 2004 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete and accurat
Installation20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingElectrical specificationsPhysical specification
Troubleshooting200 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRemote console port problemsThis section co
Recovery proceduresIssue 2.0 June 2004 2016. Enter:kill -9 <pid>Use this command to kill any SAC processes still running. Process numbers are re
Troubleshooting202 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTo send a test alarm:1. Enter the following
Issue 2.0 June 2004 203 GlossaryAutomatic Call Distribution (ACD)A switch feature. ACD is software that channels high-volume incoming call traffic to
RSC204 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRSC Remote System ControlSCSI See Small computer system
Issue 2.0 June 2004 205IndexAaccessing components inside the computer . . . . . 55ACD switch link setup . . . . . . . . . . . . .
206 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingII/O cards . . . . . . . . . . . . . . .
Issue 2.0 June 2004 207loss of power. . . . . . . . . . . . . . . . . . 193NVRAM chip . . . . . . . . . . . . . . . .
208 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingESD wrist strap . . . . . . . . . . . . . .
Preparing for installationIssue 2.0 June 2004 21Service access specificationsEnvironmental specificationsFor the most reliable system operation:● The
Installation22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUnpacking and inventorying the equipment!WARNIN
Unpacking and inventorying the equipmentIssue 2.0 June 2004 23Parts listVerify that you have the following components before you begin the installatio
Installation24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingComputer layoutFamiliarize yourself with the la
Unpacking and inventorying the equipmentIssue 2.0 June 2004 25Front panelThe following figure shows the front of the computer with the disk drive door
Installation26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingBack panelThe following figure shows the back p
Unpacking and inventorying the equipmentIssue 2.0 June 2004 27Hardware optionsThe following table lists the hardware options for the computer..Rack mo
Installation28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingSetting up powerTo set up the AC power:1. Locat
Peripheral connectivityIssue 2.0 June 2004 29Peripheral connectivityThe following figure shows in general how equipment is connected to the computer.
Issue 2.0 June 2004 3Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingParts listThe following table lists the parts t
Connecting the monitor, keyboard, and mouseIssue 2.0 June 2004 31Connecting the monitor, keyboard, and mouseTo connect the monitor, keyboard, and mous
Installation32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the remote console modemThe remote c
Connecting the RSC for remote access (optional)Issue 2.0 June 2004 33Connecting the RSC for remote access (optional)The RSC card provides the followin
Installation34 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the switch linkUse either of the fol
Turning on the system and verifying POSTIssue 2.0 June 2004 35Turning on the system and verifying POSTOnce you assemble the system, including the loos
Installation36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting5. Turn the key switch to the normal On positio
Turning on the system and verifying POSTIssue 2.0 June 2004 379. Enter:probe-scsi-allThis verifies that the system sees the disk drives and backplane,
Installation38 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Turn the key switch to the Locked position.
Identifying installed PCI cardsIssue 2.0 June 2004 39Identifying installed PCI cardsIf there are problems with the PCI cards, do the following to trou
Contents4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingConnecting the remote console modem . . . . . .
Installation40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingYou can also use the cfgadm command to display
Setting the remote console modem optionsIssue 2.0 June 2004 41Setting the remote console modem optionsThe computer uses the U.S. Robotics Sportster 33
Installation42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Enter:cu -s 9600 -b 8 -l cua/aThe following
Setting the remote console modem optionsIssue 2.0 June 2004 43Paradyne Comsphere 3910 modem optionsThe Paradyne Comsphere 3910 modem is used for many
Installation44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting● Function 3 (F3) - Select the choice, if any,
Setting the remote console modem optionsIssue 2.0 June 2004 45Setting the data rate1. Press F2 to select "Configure.""Ld EditArea frm&q
Installation46 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting9. Press F1 for "Nxt.""LSD Contr
Setting the remote console modem optionsIssue 2.0 June 2004 47Saving your settings1. Press the Single Up Arrow to display "Choose Function"
Installation48 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning the system over for provisioningAfter c
Issue 2.0 June 2004 49MaintenanceThis section describes the following maintenance procedures:● Precautions on page 50● Computer layout on page 51● Tur
ContentsIssue 2.0 June 2004 5Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPrecautions!DANGER:DANGER: Hazardous energy leve
Computer layoutIssue 2.0 June 2004 51Computer layoutThe following figures identify the basic hardware components of the computer:● Front panel on page
Maintenance52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingRear panelThe following figure shows the back pa
Turning the computer off and onIssue 2.0 June 2004 53Turning the computer off and onUse the following procedures to turn the computer off and on.Turni
Maintenance54 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingTurning on the computer1. Turn on any external S
Accessing components inside the computerIssue 2.0 June 2004 55Accessing components inside the computerFor most of the maintenance procedures, you must
Maintenance56 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting3. Open the door 90 degrees and pull it up until
Accessing components inside the computerIssue 2.0 June 2004 57Replacing and closing a side doorTo replace and close a side door:1. Position the side d
Maintenance58 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingUsing an ESD wrist strapBefore you work on compo
Maintaining PCI cardsIssue 2.0 June 2004 59Maintaining PCI cardsThis section includes the following topics:● Required references on page 59● Precautio
Contents6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMemory failure . . . . . . . . . . . . .
Maintenance60 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingPrecautions!WARNING:WARNING: The graphics card,
Maintaining PCI cardsIssue 2.0 June 2004 61PCI card configurationThe cards are installed in the slots shown in the following table. The minimum config
Maintenance62 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining hot-plug PCI cardsSome of the PCI ca
Maintaining PCI cardsIssue 2.0 June 2004 63PCI slot LEDs for hot-plug operationThe PCI slot LEDs are located on the vertical bracket on the right side
Maintenance64 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingThe following table shows how to interpret the P
Maintaining PCI cardsIssue 2.0 June 2004 652. Enter:ifconfig -aInformation similar to the following is displayed:The example above shows two administr
Maintenance66 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting6. Press the hot-plug button for the card you ar
Maintaining PCI cardsIssue 2.0 June 2004 679. Carefully pull the card from the I/O board. See the following figure.10. A message similar to the follow
Maintenance68 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingInstalling a hot-plug PCI cardTo install a card:
Maintaining PCI cardsIssue 2.0 June 2004 699. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully seated. See the fol
Issue 2.0 June 2004 7PrefaceAvaya Call Management System Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting is written for
Maintenance70 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Connect the external cables to the card.13.
Maintaining PCI cardsIssue 2.0 June 2004 71Replacing the graphics cardThe graphics card provides an interface for the local monitor.!Important:!Import
Maintenance72 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting!DANGER:DANGER: Be sure to turn the key switch t
Maintaining PCI cardsIssue 2.0 June 2004 7310. Carefully pull the card from the I/O board. See the following figure.11. Place the card on an antistati
Maintenance74 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Insert the new graphics card into the slot o
Maintaining PCI cardsIssue 2.0 June 2004 75Installing the XVR-100 software packagesThe XVR-100 software packages must be installed after you install a
Maintenance76 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing older Dual Ethernet and Dual SCSI card
Maintaining PCI cardsIssue 2.0 June 2004 77!DANGER:DANGER: Be sure to turn the key switch to the Forced Off position before handling any internal comp
Maintenance78 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting11. Carefully pull the card from the I/O board.
Maintaining PCI cardsIssue 2.0 June 2004 7913. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make sure that the card
Preface8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting● To add a procedure for installing the XVR-100 graph
Maintenance80 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingMaintaining HSI/P cardsAn HSI/P card supports X.
Maintaining PCI cardsIssue 2.0 June 2004 815. Turn the key switch to the Forced Off position. See the following figure.!DANGER:DANGER: Be sure to turn
Maintenance82 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting10. Pinch the purple PCI card retaining clip unt
Maintaining PCI cardsIssue 2.0 June 2004 8311. Carefully pull the card from the I/O board. See the following figure.12. Place the card on an antistati
Maintenance84 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting13. Insert the new HSI/P card into the slot on t
Maintaining PCI cardsIssue 2.0 June 2004 85Installing the first HSI/P card or a pair of HSI/P cardsTo install the first HSI/P card or a pair of HSI/P
Maintenance86 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting9. Open the left door.10. Attach one end of an E
Maintaining PCI cardsIssue 2.0 June 2004 8714. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully seated. See
Maintenance88 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting24. Enter:boot -rThis reboots the system so that
Maintaining PCI cardsIssue 2.0 June 2004 895. Select the swsetup option. 6. Select the ACD that you want to set up.7. Accept the existing defaults for
AvailabilityIssue 2.0 June 2004 9AvailabilityCopies of this document are available from one or both of the following sources: Note:Note: Although ther
Maintenance90 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingAdding a second HSI/P cardUse the following proc
Maintaining PCI cardsIssue 2.0 June 2004 918. Turn off any external SCSI devices, starting with the device that is closest to the system and working t
Maintenance92 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting14. Insert the HSI/P card into slot 4 on the I/O
Maintaining PCI cardsIssue 2.0 June 2004 9323. Enter:boot -rThis reboots the system so that it recognizes the new HSI/P card.Note:Note: Sometimes the
Maintenance94 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and TroubleshootingReplacing the RSC cardThis section shows how to
Replacing the RSC cardIssue 2.0 June 2004 954. Turn the key switch to the Forced Off position. See the following figure.!DANGER:DANGER: Be sure to tur
Maintenance96 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting12. Remove the RSC card from the slot. See the f
Replacing the RSC cardIssue 2.0 June 2004 9714. Insert the faceplate end of the new RSC card into the appropriate opening in the rear panel. See the f
Maintenance98 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting22. Turn on any external SCSI devices, starting
Maintaining disk drivesIssue 2.0 June 2004 99Maintaining disk drivesThis section includes the following topics:● Disk drive compatibility with CMS loa
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