Avaya BCM 2.0 Call Center Agent User's Guide Page 1

1-800-4 NORTELwww.nortelnetworks.com© 2000 Nortel NetworksP0911642 Issue 02Enterprise Edge 2.0 Call CenterAgent User Guide

P0911642 Issue 028You cannot assign features to Line, Intercom, Answer or Handsfree/Mute buttons. Use the paper labels that come with your telephone t

P0911642 Issue 02Enterprise Edge 2.0 Call Center Agent User GuideEnterprise Edge 2.0 Call Center is an automatic call distribution (ACD) system design

P0911642 Issue 0225. Press CHNG until the queue that you want to log in to appears on the display (All, or a number from 1 to 16).Note: When you log i

P0911642 Issue 023• To participate in the call, unmute the call by switching from handsfree to the handset.• While on a call, do not initiate a monito

P0911642 Issue 024Log out When you are finished for the day or will be away from your telephone for an extended period, log out to stop calls from bei

P0911642 Issue 0254. Press › within five seconds of your login status changing. 5. Enter your new password and press £.6. Enter your new password agai

P0911642 Issue 026To use the Make Busy feature:1. Press ƒ·‚°.Busy enabled appears on the display.If Wrap canceled appears, the post call wrap up time

P0911642 Issue 027To view the status of all queues using a two-line display telephone:1. Press ƒ·‚·.The Queue display for Queue 1 appears.2. Press QUE