Avaya BCM TSP Configuration Guide

1-800-4 NORTELwww.nortelnetworks.com© 1999 Nortel NetworksP0908541 Issue 01Enterprise Edge TSP Configuration Guide

10 Configuring TAPI on the ServerEnterprise Edge TSP Configuration Guide P0908541 Issue 01Configuring TAPI on the ServerYou must configure Microso

Configuring TAPI on the Server 11P0908541 Issue 01 Enterprise Edge TSP Configuration GuideEnabling the TAPI ServerTAPI Server must be enabled before

12 Configuring TAPI on the ServerEnterprise Edge TSP Configuration Guide P0908541 Issue 01Adding Enterprise Edge TSP clients to the ServerYou need

Configuring TAPI on the Server 13P0908541 Issue 01 Enterprise Edge TSP Configuration Guide6. Repeat steps 3 to 5 for each Enterprise Edge TSP client

14 Configuring TAPI on the ServerEnterprise Edge TSP Configuration Guide P0908541 Issue 01Assigning a telephone to a Enterprise Edge TSP clientFor

Configuring TAPI on the Server 15P0908541 Issue 01 Enterprise Edge TSP Configuration Guide4. Click the User menu and then click Add a User to this T

16 Configuring TAPI on the ServerEnterprise Edge TSP Configuration Guide P0908541 Issue 018. Click the Yes button to save the information.9. Resta

Configuring TAPI on the Server 17P0908541 Issue 01 Enterprise Edge TSP Configuration GuideDeleting a line from a clientTo delete a line from a clien

18 Client installation overviewEnterprise Edge TSP Configuration Guide P0908541 Issue 01Installing Enterprise Edge TSP on client PCsTo use Enterpr

Installing the TCP/IP protocol on the client PC 19P0908541 Issue 01 Enterprise Edge TSP Configuration GuideInstalling TAPI 2.1 on Windows 95Microsof

20 Configuring TAPI on a client PCEnterprise Edge TSP Configuration Guide P0908541 Issue 013. Click the Access Control tab.4. Select the User-leve

Configuring TAPI on a client PC 21P0908541 Issue 01 Enterprise Edge TSP Configuration GuideRegistering with the Enterprise Edge TSP serverA client P

22 Configuring TAPI on a client PCEnterprise Edge TSP Configuration Guide P0908541 Issue 01Canceling registration with the Enterprise Edge TSP ser

Configuring TAPI on a client PC 23P0908541 Issue 01 Enterprise Edge TSP Configuration Guide2. Double click the Telephony icon.The Dialing Properties

24 Configuring TAPI on a client PCEnterprise Edge TSP Configuration Guide P0908541 Issue 01I am dialing fromUse the I am dialing from list box is

Configuring TAPI on a client PC 25P0908541 Issue 01 Enterprise Edge TSP Configuration GuideDeleting a locationWhen you no longer need a location, yo

26 Configuring TAPI on a client PCEnterprise Edge TSP Configuration Guide P0908541 Issue 01To set the prefixes that are long distance:1. Click the

Configuring TAPI on a client PC 27P0908541 Issue 01 Enterprise Edge TSP Configuration GuideUse a calling card for long distanceSelect this check box

28 Configuring TAPI on a client PCEnterprise Edge TSP Configuration Guide P0908541 Issue 01Adding a custom calling cardThe dialing parameters for

Configuring TAPI on a client PC 29P0908541 Issue 01 Enterprise Edge TSP Configuration Guide10. Repeat step 9 until you have completed all of the ste

P0908541 Issue 01 Enterprise Edge TSP Configuration GuideContentsIntroduction to Enterprise Edge TSP 5How does Enterprise Edge TSP work? 5Operating s

30 Accessing the Enterprise Edge TSP informationEnterprise Edge TSP Configuration Guide P0908541 Issue 01Viewing Enterprise Edge TSP informationAf

Enterprise Edge TSP error messages 31P0908541 Issue 01 Enterprise Edge TSP Configuration GuideViewing the Enterprise Edge TSP version numberThe Ente

32 Using the CTE DiagnosticsEnterprise Edge TSP Configuration Guide P0908541 Issue 01Using the CTE DiagnosticsThe CTE Diagnostics is a tool you us

Using the CTE Diagnostics 33P0908541 Issue 01 Enterprise Edge TSP Configuration GuideChoosing the information you want to viewYou can select the typ

34 Using the CTE DiagnosticsEnterprise Edge TSP Configuration Guide P0908541 Issue 01Saving the information to a fileIn most instances, your Enter

Troubleshooting while using Enterprise Edge TSP 35P0908541 Issue 01 Enterprise Edge TSP Configuration GuideTroubleshootingThis section describes pos

36 Starting Enterprise Edge TSPEnterprise Edge TSP Configuration Guide P0908541 Issue 01Enterprise Edge TSP tipsStarting Enterprise Edge TSPTAPI s

P0908541 Issue 01 Enterprise Edge TSP Configuration GuideAppendix A: Virtual Network Computing (VNC)You perform most of the administration for the En

38 Using VNCEnterprise Edge TSP Configuration Guide P0908541 Issue 01Using VNCTo use VNC you must:• start the VNC application on the Enterprise Ed

Quitting VNC 39P0908541 Issue 01 Enterprise Edge TSP Configuration GuideClient access requirementsTo access the Enterprise Edge server desktop using

4 Enterprise Edge TSP Configuration Guide P0908541 Issue 01Troubleshooting 35Troubleshooting while using Enterprise Edge TSP 35Enterprise Edge TSP

40 Quitting VNCEnterprise Edge TSP Configuration Guide P0908541 Issue 01

P0908541 Issue 01 Enterprise Edge TSP Configuration GuideAppendix B - Reinstalling the older version of Microsoft TAPIWindows 95If you wish to uninst

42 Windows NTEnterprise Edge TSP Configuration Guide P0908541 Issue 01

P0908541 Issue 01 Enterprise Edge TSP Configuration GuideGlossaryList of acronymsCTIComputer Telephony IntegrationTAPITelephony Application Programmi

44 Glossary termsEnterprise Edge TSP Configuration Guide P0908541 Issue 01

P0908541 Issue 01 Enterprise Edge TSP Configuration GuideIntroduction to Enterprise Edge TSPThe Enterprise Edge Computer Telephony Integration (CTI)

6 Operating system requirementsEnterprise Edge TSP Configuration Guide P0908541 Issue 01Enterprise Edge TSP overviewOperating system requirementsT

Setting up the Server as a member server in a domain 7P0908541 Issue 01 Enterprise Edge TSP Configuration GuideInstalling Enterprise Edge TSP on the

8 Assigning the TAPI_ADMIN user account administration privilegesEnterprise Edge TSP Configuration Guide P0908541 Issue 01Assigning the TAPI_ADMIN

Installing Enterprise Edge TSP 9P0908541 Issue 01 Enterprise Edge TSP Configuration Guide6. Click the TAPI domain-account created by your Network Ad