Avaya BCM 2.5 User's Guide download pdf (Page 3)

Business Communications Manager 2.5 Upgrade Guide

Business Communications Manager 2.5

Upgrade

To perform the Business Communications Manager upgrade

1. Determine whether you can perform the upgrade

You can perform the upgrade on a Business Communications Manager platform only. Do not

perform the upgrade on an Enterprise Edge 1.0 hardware platform. To determine whether you have

an Enterprise Edge or a Business Communications Manager platform, check the Comm Port

connectors. If the ports are multicolored you have a Business Communications Manager platform

and can perform the upgrade. If the ports are not multicolored, you have an Enterprise Edge 1.0

hardware platform and cannot perform the upgrade.

2. Ask the system administrator to request that subscribers delete their old

voicemail messages

Ask the System Administrator to request that subscribers delete their old voicemail messages.

Fewer messages enables the system to upgrade faster. During the upgrade, the message storage

format is converted to a new format (from SBC to G711.)

3. Record the 2.0.3 configuration data

Use the tables in “Business Communications Manager 2.0.3 Configuration Information” on page

39 to record your 2.0.3 settings. After the upgrade, you must confirm that settings marked with

are present on the system. If not, reapply the settings using the values you recorded in these tables.

4. Print the Call Center Reporting Configuration Report

If you use Call Center Reporting, print the Configuration Report so you have a record of your

configuration. Have the report handy during the upgrade. After the upgrade is complete you must

manually re-enter the settings for skillset statistical thresholds, print schedules and wallboard

information.

5. Perform the upgrade

Follow the instructions:

• “Performing the upgrade” on page 7

• “Installing the DRAM” on page 33

• “Installing the MS-PEC III cards” on page 37

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Avaya BCM 2.5 User's Guide Page 3