Avaya Business Communications Manager 6.0 User's Guide

Avaya Business Communications ManagerRelease 6.0Document Status: StandardDocument Number: NN40170-401Document Version: 02.03Date: October 2010Avaya Bu

10 Chapter 1 Getting startedNN40170-401

11Avaya Business Communications Manager 6.0 Upgrade GuideChapter 2Pre upgrade procedureBefore you attempt the upgrade, review the following pre upgrad

12 Chapter 2 Pre upgrade procedureNN40170-401Upgrading an SRG50 system does not impact service to sets in Normal mode. However, if a WAN failure occur

Chapter 2 Pre upgrade procedure 13Avaya Business Communications Manager 6.0 Upgrade Guide• Generate and apply the Unified Messaging keycode: If you ar

14 Chapter 2 Pre upgrade procedureNN40170-401

15Avaya Business Communications Manager 6.0 Upgrade GuideChapter 3Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0This section describes the steps to

16 Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0NN40170-401If scheduling the upgrade, ensure a sufficient gap between the download time

Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0 17Avaya Business Communications Manager 6.0 Upgrade GuideScheduling the upgradeUsing Busin

18 Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0NN40170-401Applying the keycode fileBefore upgrading the BCM software to 6.0 you must ap

Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0 19Avaya Business Communications Manager 6.0 Upgrade GuideFigure 1 BCM50 (or SRG50) keyco

© 2010 Avaya Inc.All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and ac

20 Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0NN40170-4015 Click OK. There is no need to wait after applying the keycode, you can proc

Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0 21Avaya Business Communications Manager 6.0 Upgrade GuideNetwork Foldera In the Network fo

22 Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0NN40170-401Figure 3 BCM50 (or SRG50) Find Software Updates screenFigure 4 BCM450 Fin

Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0 23Avaya Business Communications Manager 6.0 Upgrade GuideFigure 5 BCM450 Find Software U

24 Chapter 3 Upgrading to BCM50 6.0, BCM450 6.0, and SRG50 6.0NN40170-40111 If you are upgrading a BCM450 system and have just applied the BCM450.R100

25Avaya Business Communications Manager 6.0 Upgrade GuideChapter 4Upgrading the BCM200/400 hardwareThis section describes the steps to upgrade a BCM20

26 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-401Saving your current configuration using the Data Migration ManagerThe Data Migration Manager

Chapter 4 Upgrading the BCM200/400 hardware 27Avaya Business Communications Manager 6.0 Upgrade Guide6 Enter the BCM IP address and your login credent

28 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-401Saving the extracted DMM data to a .xcm file (recommended)If you intend to migrate your curre

Chapter 4 Upgrading the BCM200/400 hardware 29Avaya Business Communications Manager 6.0 Upgrade GuideA progress window appears as the data saves as a

Contents 3Avaya Business Communications Manager 6.0 Upgrade GuideContentsCustomer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-401To prepare your data for migration1 Start the DMM and click Prepare Data for Device, under Op

Chapter 4 Upgrading the BCM200/400 hardware 31Avaya Business Communications Manager 6.0 Upgrade GuideTo export your configuration data1 Start the DMM

32 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-401Upgrading the BCM200/400 hardwareUse the following procedures to upgrade your BCM400 or BCM20

Chapter 4 Upgrading the BCM200/400 hardware 33Avaya Business Communications Manager 6.0 Upgrade Guide12 Place the new CIF card on top of the old IO ca

34 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-4015 Remove the Base Function Tray (BFT). For more information, see BCM200/400 Installation and

Chapter 4 Upgrading the BCM200/400 hardware 35Avaya Business Communications Manager 6.0 Upgrade Guide17 Install the new BCM450 BFT with the new HDD pr

36 Chapter 4 Upgrading the BCM200/400 hardwareNN40170-401

37Avaya Business Communications Manager 6.0 Upgrade GuideChapter 5Post upgrade activitiesThe following section contains activities that you must perfo

38 Chapter 5 Post upgrade activitiesNN40170-401• (Optional) Upgrade the manufacturing image to BCM 6.0: Until you upgrade the manufacturing image, a S

Chapter 5 Post upgrade activities 39Avaya Business Communications Manager 6.0 Upgrade Guide4 From the Welcome to BCM Web page, click Main tab.5 Click

4 ContentsNN40170-401Saving the extracted DMM data to an Excel file (optional) . . . . . . . . . . . . . . . . . . 29Preparing your configuration dat

40 Chapter 5 Post upgrade activitiesNN40170-4013 Enter the administrator user name and password:Default user name: nnadminDefault password: PlsChgMe!F

Chapter 5 Post upgrade activities 41Avaya Business Communications Manager 6.0 Upgrade GuideTo upgrade the manufacturing image1 Obtain the software upd

42 Chapter 5 Post upgrade activitiesNN40170-401• Password—Enter the password of the user.• Directory—Enter the path to the subdirectory of the network

43Avaya Business Communications Manager 6.0 Upgrade GuideAppendix ATroubleshootingThis chapter provides information about troubleshooting the BCM 6.0

44 Appendix A TroubleshootingNN40170-401and Communication Server CS 2100 Configuration-Survivable Remote Gateway 50 (NN42200-500).3 Restore the BCM (o

Appendix A Troubleshooting 45Avaya Business Communications Manager 6.0 Upgrade Guide

5Avaya Business Communications Manager 6.0 Upgrade GuideCustomer serviceVisit the Avaya Web site to access the complete range of services and support

6 Customer serviceNN40170-401

7Avaya Business Communications Manager 6.0 Upgrade GuideChapter 1Getting startedUse this document to upgrade from:• Business Communications Manager 50

8 Chapter 1 Getting startedNN40170-401Features not availableThere are no hardware changes from BCM450 1.0 to BCM450 5.0, from BCM50 2.0, BCM50 3.0, or

Chapter 1 Getting started 9Avaya Business Communications Manager 6.0 Upgrade Guide• reinstallation of all client applications supported by BCM 6.0 on