Avaya R2 Installation Guide

BCMS VU™ SOFTWARE R2 V2 Installation Guide 585-217-103 Issue 2 June 2000

Table of ContentsTOC-xiWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32Choose Destination Locati

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-11Setup Complete 4The “Setup Complete” window confirms that the

Installing and Removing BCMS Vu Software4-12 Installing BCMS Vu Server Software13.a. To install another software component, select the name of the co

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-13Removing the BCMS Vu R1 Start Icon 4If you have upgraded from

Installing and Removing BCMS Vu Software4-14 Removing BCMS Vu Server SoftwareRemoving BCMS Vu Server Software 4To remove the BCMS Vu software, comple

Installing and Removing BCMS Vu SoftwareChapter 4Removing BCMS Vu Server Software 4-15NoteWhen the removal program is finished, you may receive a mes

Installing and Removing BCMS Vu Software4-16 Installing BCMS Vu Client SoftwareInstalling BCMS Vu Client Software 4If you are installing BCMS Vu Clie

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-173. Select “BCMS Vu Client Setup.”The “Welcome” window appears

Installing and Removing BCMS Vu Software4-18 Installing BCMS Vu Client SoftwareA window appears asking you if you want to display the latest informat

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-197. Select Next.8. In the following window, select the same la

Installing and Removing BCMS Vu Software4-20 Installing BCMS Vu Client Softwarea. Click in the box next to the language you want BCMS Vu Client to ru

Table of ContentsTOC-xii

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-21“Removing BCMS Vu Wallboard Software” on page 4-42) and reins

Installing and Removing BCMS Vu Software4-22 Installing BCMS Vu Client SoftwareChoose Destination Location 4The “Choose Destination Location” window

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-232) Select the PC and the directory you want or enter the name

Installing and Removing BCMS Vu Software4-24 Installing BCMS Vu Client SoftwareSelect Program Folder 4The “Select Program Folder” window lets you des

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-25Start Copying Files 4The “Start Copying Files” screen lets yo

Installing and Removing BCMS Vu Software4-26 Installing BCMS Vu Client SoftwareSetup Complete 4The “Setup Complete” window confirms that the setup pr

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Client Software 4-27The “BCMS Vu R2 Master Setup” window reappears. 1) To install

Installing and Removing BCMS Vu Software4-28 Removing BCMS Vu Client SoftwareRemoving BCMS Vu Client Software 4.To remove the BCMS Vu Client software

Installing and Removing BCMS Vu SoftwareChapter 4Removing BCMS Vu Client Software 4-29NoteWhen the removal program is finished, you may receive a mes

Installing and Removing BCMS Vu Software4-30 Installing BCMS Vu Wallboard SoftwareInstalling BCMS Vu Wallboard Software 4To start the BCMS Vu Wallboa

Introduction P-1Preface 0Introduction 0The BCMS Vu Software R2 Installation Guide tells you how to install the BCMS Vu R2 Server, Client, and Wallboa

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-31The “BCMS Vu Master Setup” window of the installation wiza

Installing and Removing BCMS Vu Software4-32 Installing BCMS Vu Wallboard SoftwareWelcome 4The “Welcome” window gives you general information and war

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-33c. If you want to display this information, select Yes, re

Installing and Removing BCMS Vu Software4-34 Installing BCMS Vu Wallboard Softwarea. Click in the box next to the language you want Wallboard to run

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-356. If BCMS Vu Client is already installed on this PC, the

Installing and Removing BCMS Vu Software4-36 Installing BCMS Vu Wallboard SoftwareChoose Destination Location Window 4The “Choose Destination Locatio

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-373) Select OK to make the selected directory the destinatio

Installing and Removing BCMS Vu Software4-38 Installing BCMS Vu Wallboard SoftwareSelect Program Folder 4The “Select Program Folder” window lets you

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-39Start Copying Files 4The “Start Copying Files” window lets

Installing and Removing BCMS Vu Software4-40 Installing BCMS Vu Wallboard SoftwareSetup Complete 4The “Setup Complete” window confirms that the setup

P-2 Contents of This DocumentPrefaceContents of This Document 0This book describes what you need to know to install the BCMS Vu software.The guide is

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Wallboard Software 4-4111. To install BCMS Vu Client software,a. If the “BCMS Vu

Installing and Removing BCMS Vu Software4-42 Removing BCMS Vu Wallboard SoftwareRemoving BCMS Vu Wallboard Software 4To remove BCMS Vu Wallboard soft

Installing and Removing BCMS Vu SoftwareChapter 4Removing BCMS Vu Wallboard Software 4-43NoteWhen the removal program is finished, you may receive a

Installing and Removing BCMS Vu Software4-44 Removing BCMS Vu Wallboard Software

5Introduction 5-1Installing a Wallboard5Introduction 5This chapter describes the equipment you will need and the steps to follow when installing a wa

Installing a Wallboard5-2 Wallboard TypesWallboard Types 5The BCMS Vu software supports eight types of wallboards. The following table lists the char

Installing a WallboardChapter 5Installing the Wallboard 5-3Installing the Wallboard 5To install an external wallboard to use with BCMS Vu software, c

Installing a Wallboard5-4 Registering a WallboardRegistering a Wallboard 5Before you can use a wallboard, you must register it with the Server. Refer

Installing a WallboardChapter 5Registering a Wallboard 5-5Decimal - Hexadecimal TableDec Hex Dec Hex Dec Hex Dec Hex Dec Hex Dec Hex0 0 23 17 46 2E 6

Installing a Wallboard5-6 Registering a Wallboard

Contents of This Document P-3PrefacePrefaceChapter 6 Troubleshooting ProblemsContains guidelines for responding to problems that may occur when you in

6Introduction 6-1Troubleshooting Problems6Introduction 6If problems occur during installation, correct them before you proceed. The following section

Installation Problems6-2 Troubleshooting BCMS Vu InstallationTroubleshooting BCMS Vu Installation 6This section will help you resolve problems you ma

Installation ProblemsTroubleshooting BCMS Vu Installation 6-3Chapter 6Error # 1111: Message stating that DAO did not install correctly.Microsoft DAO

Installation Problems6-4 Troubleshooting BCMS Vu InstallationFor Windows NT 4.0:Received a message reporting a virtual memory error or Memory Allocat

Installation ProblemsTroubleshooting BCMS Vu Installation 6-5Chapter 6For Windows 95 or Windows 98:Received a message reporting a virtual memory erro

Installation Problems6-6 Troubleshooting BCMS Vu Installation

IN-1IndexIndexNumerics7400B/7400B Plus Data Moduleconnecting the DCP Type D8W Cord . .3-8connecting the EIA-232-D Cable . . . . .3-7connecting

IN-2 Indexconfiguring . . . . . . . . . . . . . . . . 2-21name resolution. . . . . . . . . . . . . . 2-21Novell . . .

P-4 Conventions Used in This DocumentPrefaceConventions Used in This Document 0The following conventions are used in this document:Bold typeMenu name

Related Documents P-5PrefacePrefaceRelated Documents 0The BCMS Vu Software R2 User Guide contains instructions on how to use BCMS Vu software after su

P-6 Related DocumentsPreface

11-1Introduction 1This chapter • Gives you general information about BCMS Vu software• Outlines the steps involved in installing BCMS Vu software• Lis

Introduction1-2 • Differences between Release 1 and Release 2 of BCMS Vu• Differences between Release 2 Version 1, and Release 2 Version 2 of BCMS Vu•

Copyright © 2)00, Lucent TechnologiesAll Rights ReservedPrinted in U.S.A.NoticeEvery effort was made to ensure that the information in this book was c

IntroductionChapter 1About BCMS Vu Software R2 1-3About BCMS Vu Software R2 1Lucent Technologies BCMS Vu Software R2 is a graphical user interface so

Introduction1-4 About BCMS Vu Software R2• Allows access to data from several DEFINITY systems.Operating Environment 1BCMS Vu runs in the Microsoft W

IntroductionChapter 1Differences Between R1 and R2 of BCMS Vu 1-5Differences Between R1 and R2 of BCMS Vu1Release 2 of BCMS Vu is the response by Luc

Introduction1-6 Differences Between R1 and R2 of BCMS VuDifferences Between R2 Version 1 and R2 Version2 of BCMS Vu1R2 Version 2 BCMS Vu introduces t

IntroductionChapter 1Overview of the Installation 1-7Overview of the Installation 1The steps to complete the installation and setup of BCMS Vu Softwa

Introduction1-8 Checking the BCMS Vu Software Package ContentsChecking the BCMS Vu Software Package Contents1To be sure you have everything you need,

IntroductionChapter 1What You Need on Your PC 1-9What You Need on Your PC 1To install BCMS Vu Software R2, you must have at least the following hardw

Introduction1-10 What You Need on Your PC— One to connect to a wallboard. This serial port must be an external port.— One for remote maintenance if y

IntroductionChapter 1What You Need on Your PC 1-11❐ A double speed CD-ROM drive❐ A serial port for each external wallboard connected to the PC, or on

Introduction1-12 Upgrading from BCMS Vu R1 to BCMS Vu R2Upgrading from BCMS Vu R1 to BCMS Vu R2 1Upgrading from R1 on Windows NT 4.0 to R2Server1We r

How Are We Doing?Document Title: Lucent Technologies BCMS Vu R2 V2 SoftwareInstallation Guide, Issue 2Document No. 585-217-103 Date: June 2000Lucent

IntroductionChapter 1Upgrading from BCMS Vu R1 to BCMS Vu R2 1-13Upgrading from R1 on Windows 95 or Windows 98to R2 Server1When you upgrade from R1 t

Introduction1-14 Upgrading from BCMS Vu R1 to BCMS Vu R2Files\Lucent\BCMS Vu\Server\BCMSVuServer\. If you choose a different location, copy “histdb.m

IntroductionChapter 1Upgrading from BCMS Vu R1 to BCMS Vu R2 1-15menu. Instructions for this are at the end of the software installation procedures i

Introduction1-16 Software Required for Maintenance ContractsSoftware Required for Maintenance Contracts 1In addition to installing BMCS Vu software,

IntroductionChapter 1Installation Checklist 1-17Installation Checklist 1Installing BCMS Vu R2 1Be sure you know the following or have access to:❐ Th

Introduction1-18 Installation Checklist❐ The names of all PCs to which you attach wallboards❐ The addresses of all wallboards❐ The COM Port used by th

IntroductionChapter 1Installation Checklist 1-19❐ Install the Server software. See “Installing BCMS Vu Server Software” on page 4-2. Reboot the PC un

Introduction1-20 Installation Checklist❐ Install the Client software. See “Installing BCMS Vu Client Software” on page 4-16. Reboot unless you are goi

IntroductionChapter 1Acceptance Criteria 1-21Acceptance Criteria 1The software installation can be considered finished when the following criteria ar

Introduction1-22 Acceptance Criteria

Software License AgreementDEFINITIONS●“Lucent” means Lucent Technologies Inc.●“You”, “Your”, or “Licensee” means the person or business entity who pur

2-12Administering the DEFINITY System and Configuring the Network2This chapter explains certain administrative tasks you must do before you install B

Administering the DEFINITY System and Configuring the Network2-2 Administering the DEFINITY SystemAdministering the DEFINITY System 2Connecting the C

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-3Chapter 2The following diagrams show the connection

Administering the DEFINITY System and Configuring the Network2-4 Administering the DEFINITY SystemInstalling an Analog Line 2An analog line is requir

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-5Chapter 2Administering 2NoteThe examples of screens

Administering the DEFINITY System and Configuring the Network2-6 Administering the DEFINITY SystemBCMS Vu Login and Password 2This login and password

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-7Chapter 2Note If • Password aging for the BCMS Vu l

Administering the DEFINITY System and Configuring the Network2-8 Administering the DEFINITY SystemUse the change permissions command and make sure th

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-9Chapter 2BCMS Agent Login IDs (Non-EAS) 2In a tradi

Administering the DEFINITY System and Configuring the Network2-10 Administering the DEFINITY SystemSet the following two options as shown when you do

License AgreementLIMITED WARRANTY AND LIMITED LIABILITY1. Compatibility. The Software is only compatible with certain computers and operating systems.

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-11Chapter 2If the customer does need the BCMS Agent

Administering the DEFINITY System and Configuring the Network2-12 Administering the DEFINITY SystemIf you use the BCMS Agent Login ID feature, the fo

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System 2-13Chapter 2change bcms-vustats loginIDs Page 1 of 2B

Administering the DEFINITY System and Configuring the Network2-14 Administering the DEFINITY System to Support the Data ModuleAdministering the DEFIN

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System to Support the Data Module 2-15Chapter 2Data Module wi

Administering the DEFINITY System and Configuring the Network2-16 Administering the DEFINITY System to Support the Data ModulePage 1STATIONExtension:

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System to Support the Data Module 2-17Chapter 2Page 4STATIOND

Administering the DEFINITY System and Configuring the Network2-18 Administering the DEFINITY System to Support the Data ModuleNetcon Channels for DEF

Administering the DEFINITY System and Configuring the NetworkAdministering the DEFINITY System to Support the Data Module 2-19Chapter 2If you do not

Administering the DEFINITY System and Configuring the Network2-20 Administering the DEFINITY System to Support the Data ModuleFor netcon channelsYou

License Agreement4. U.S. Government Restricted Rights. Use, duplication, or disclosure by the United States Government is subject to restrictions as s

Administering the DEFINITY System and Configuring the NetworkConfiguring a Network 2-21Chapter 2Configuring a Network 2If you are connecting to a DEF

Administering the DEFINITY System and Configuring the Network2-22 Configuring a Network❐ (Windows NT 4.0) Enable DNS for Windows Resolution.Configuri

Administering the DEFINITY System and Configuring the NetworkConfiguring a Network 2-23Chapter 2If TCP/IP is installed, a window appears describing t

Administering the DEFINITY System and Configuring the Network2-24 Configuring a Network❐ You must supply the PC name. The BCMS Vu Server PC must be a

Administering the DEFINITY System and Configuring the NetworkConfiguring a Network 2-25Chapter 2Create a text file named “LMHosts” containing IP addr

Administering the DEFINITY System and Configuring the Network2-26 Configuring a NetworkIf you are successful, the network is configured. You may now

Administering the DEFINITY System and Configuring the NetworkConfiguring a Network 2-27Chapter 2Configuring a PC without a Network Interface Card(NIC

Administering the DEFINITY System and Configuring the Network2-28 Configuring a Network❐ Protocols:❐ NetBEUI Protocol: No properties❐ TCP/IP Protocol

Administering the DEFINITY System and Configuring the NetworkConfiguring a Network 2-29Chapter 2❐ DHCP Relay:Seconds thresholds: 4Maximum hops: 4DHC

Administering the DEFINITY System and Configuring the Network2-30 Configuring a Network

License Agreement

3Introduction 3-1Installing the Data Module, Hardware Key, and Remote Maintenance Line3Introduction 3This chapter describes how to install one of the

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-2 IntroductionNoteThe hardware key is connected to a parallel port on the Serve

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-3Installing the Data Module 3A digital lin

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-4 Installing the Data ModuleInstalling the 7400B/7400B Plus Data Module with a

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-5Setting the 7400B/7400B Plus Data Module

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-6 Installing the Data Module6. If a ROM board was removed earlier, reinsert th

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-7Connecting the EIA-232-D Cable 3The cable

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-8 Installing the Data Module2. If the communications port connector on the PC

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-9Power Up 3When you first apply power to t

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-10 Installing the Data ModuleInstalling an 8400B Plus Data Module with a Telep

TOC-ixTable of Contents 0Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-112. If the communications port connector

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-12 Installing the Data ModuleConnecting the DCP Type D8W Cord 3If the data mod

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-13If the data module will receive power fr

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-14 Installing the Data ModuleIf the data module will receive power from a sepa

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-153. Insert the AC connector of the power

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-16 Installing the Data ModuleInstalling an 8400B Plus Data Module without a Te

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing the Data Module 3-17If the self-test failed, the red LED wil

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-18 Installing a Hardware KeyInstalling a Hardware Key 3To install a hardware k

Installing the Data Module, Hardware Key, and Remote Maintenance LineChapter 3Installing a Remote Maintenance Line 3-194. Connect the printer cable (

Installing the Data Module, Hardware Key, and Remote Maintenance Line3-20 Installing a Remote Maintenance Line

Table of ContentsTOC-x Data Module with a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 2-15Netcon Channels for DEFINITY G3SI or ProLog

4Introduction 4-1Installing and Removing BCMS Vu Software4Introduction 4This chapter tells you how to install and remove BCMS Vu software.Topics cove

Installing and Removing BCMS Vu Software4-2 Installing BCMS Vu Server SoftwareInstalling BCMS Vu Server Software 4To install the BCMS Vu Server softw

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-3Welcome 4The “Welcome” window gives you general information an

Installing and Removing BCMS Vu Software4-4 Installing BCMS Vu Server Software5.a. If you want to display this information, select Yes, read the file

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-5Leave the radio button next to “Yes, upgrade the current...” c

Installing and Removing BCMS Vu Software4-6 Installing BCMS Vu Server Software6. Click in the box next to the language in which you want BCMS Vu to r

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-7Choose Destination Location 4The “Choose Destination Location”

Installing and Removing BCMS Vu Software4-8 Installing BCMS Vu Server Software1) Select Browse to display the structure of your hard drive or the net

Installing and Removing BCMS Vu SoftwareChapter 4Installing BCMS Vu Server Software 4-9Select Program Folder 4The “Select Program Folder” window lets

Installing and Removing BCMS Vu Software4-10 Installing BCMS Vu Server SoftwareStart Copying Files 4The “Start Copying Files” window lets you review