Avaya BCM50 manuals

Avaya BCM50 User Manual (348 pages)

Brand: Avaya | Category: Software | Size: 3.56 MB |

English

Table of contents

BCM50 Administration Guide

1

Trademarks

2

Task List

3

Contents

7

Chapter 6

9

Chapter 12

11

Chapter 13

11

Appendix A

13

Appendix B

13

14 Contents

14

Chapter 1

15

Chapter Contents

16

Audience

17

Acronyms

17

Table 1 List of acronyms

18

Related publications

20

How to get Help

21

Chapter 2

23

Main units

24

Management Model

25

BCM50 interfaces

28

Protocols

29

Chapter 3

31

web page

32

MIBs N Y

32

Managing Digital Mobility

34

Element Manager

36

Element Manager setup

37

Accessing BCM50

39

BCM50 element

41

Disconnecting from an element

42

Closing the Element Manager

42

Initial panel details

43

Element Manager panels

51

Element Manager data features

53

Copying table information

54

Table 7 Paste Data

55

Rearranging table information

56

Rearranging columns

57

Rearranging lines

57

Figure 8 Sort dialog box

58

Saving programming records

59

Figure 12 Save dialog box

62

BCM50 feature licensing

65

BCM50 Help system

66

Field-level Help

67

Context-sensitive Help

68

The BCM50

70

Personal computer

70

Network folder

70

FTP servers

70

SFTP servers

71

USB storage device

71

HTTP/HTTPS server

72

Chapter 4

73

Security audits

75

Firewalls

75

Security certificate

76

Site authentication

76

Configuration panels

77

Administration panels

77

Applications panels

77

Chapter 5

79

Entry Policy tab

84

Session Management Policy tab

84

SSL and SSH Policy tab

85

Setting credential complexity

85

To set credential complexity

85

Variable Table

86

To set password expiry policy

87

To set password history

87

Vendor specific attributes

89

Table 20 Privilege levels

91

Transferring an SSH Key-Pair

93

To transfer an SSH Key-Pair

93

Default passwords

97

Default groups

97

Security access privileges

100

CTE Appl access privileges

100

CDR Appl access privileges

101

PPP Access access privileges

101

Admin access privileges

102

Guests access privileges

103

NN40020-600NN40020-600

104

BCM50 Administration Guide

105

WAN dial in access privileges

106

Telset access security

107

Blocking user accounts

108

Accounts and Privileges panel

109

View by Accounts

112

View by Account: General

113

View by Account: History

115

View by Groups

116

View by Groups: General

116

View by Groups: Members

118

Adding a new user account

119

To add a new user account

119

Modifying a user account

119

To modify a user account

120

Deleting a user account

121

To delete a user account

122

Changing a user’s password

122

To change a user’s password

122

Creating a group

123

To create a group

123

Deleting a group

123

To delete a group

123

Modifying group privileges

123

To modify group privileges

124

Re-enable a locked-out user

125

To release a locked-out user

125

Chapter 7

129

Chapter 8

137

Connecting through the WAN

138

Configuring firewall settings

138

Adding NAT rules

138

Configuring SNMP settings

139

To delete an SNMP manager

142

To add a community string

143

To add a service access point

144

To add a trap destination

146

To modify a trap destination

147

Auto-SNMP dial-out

148

Alarm severity levels

148

Chapter 9

149

About BCM50 alarms

150

Alarms and log files

151

Alarm severities

151

Administering alarms

152

To view an alarm

153

To acknowledge an alarm

153

To clear the alarm log

154

Using the Alarm Banner

154

Figure 26 Alarm Banner

155

Table 49 Alarm graph colors

155

Using the alarm set

156

Alarms and LEDs

157

Using SNMP traps

158

Configuring alarm settings

158

To test an alarm

160

Chapter 10

161

Table 50 BCM50 Services

162

To restart a service

164

Chapter 11

165

To configure monitoring mode

166

The default is 10 KB

167

UPS Status

168

To access UPS Status

169

NTP Metrics

169

To access the NTP Metrics

169

Table 54 NTP Statistics

170

Trunk Module Metrics

172

To view Trunk Module status

172

Viewing D-Channel information

174

Provisioning a PRI B-channel

174

To provision a PRI B-channel

175

Trunk Module CSU statistics

175

Enabling the internal CSU

176

To enable the internal CSU

176

Checking trunk module alarms

177

To check the CSU alarms

177

To check bipolar violations

177

To check short-term alarms

178

To check defects

178

To view CSU Alarm History

178

CbC limit metrics

178

Hunt Group Metrics

180

PSTN Fallback Metrics

182

Table 59 PVQM support

184

Figure 34 PVQM panel

185

PVQM alarms

186

To access PVQM metrics

187

Installing BCM Monitor

192

Connecting to a BCM50 system

192

Static snapshots

194

To save a static snapshot

196

Dynamic snapshots

196

Starting a dynamic snapshot

198

BCM Info tab

199

Media Card tab

200

Voice Ports tab

200

IP Devices tab

201

RTP Sessions tab

202

To log UIP data

204

To view UIP log files

205

To configure timeout settings

205

To expand a UIP message

206

To clear UIP message details

206

Line Monitor tab

206

To view all lines

207

Usage Indicators tab

207

Usage values

208

Using statistical values

209

To ping a device

211

Trace Route

212

Ethernet Activity

212

To view Ethernet activity

213

To reboot the BCM50

214

Diagnostic settings

215

Table 68 Release reasons

216

Chapter 14

217

About backups

218

BCM50 backup file

219

Backup destinations

220

Performing immediate backups

221

To view scheduled backups

227

To modify a scheduled backup

233

Restoring BCM50 system data

234

Restore options

235

Effects on the system

236

Chapter 15

245

Operational logs

246

Diagnostic logs

246

Sensitive logs

246

Additional System Information

247

Extracting log files

257

Retrieval Criteria area

258

To specify retrieval criteria

259

Retrieval Results area

260

Log Details area

260

Chapter 16

263

Using Call Detail Recording

264

CDR Toolkit

264

Chapter 17

265

Applying software updates

267

Removing software updates

279

To remove a software update

279

Small Site Common MIB

284

Small Site Events MIB

285

Avaya BCM50 Configuration Guide (90 pages)

Brand: Avaya | Category: Software | Size: 0.99 MB |

English

Table of contents

BCM50 3.0

1

All Rights Reserved

2

Trademarks

2

Task List

3

Contents

5

Chapter 4

6

Chapter 1

7

Software requirements

8

Audience

9

Acronyms

9

Symbols and text conventions

10

Related publications

11

How to get Help

12

Chapter 2

13

NN40080-501NN40080-501

14

on a subscriber computer

16

Chapter 3

17

Fax feature requirements

18

Installing Unified Messaging

19

10 Click the Next button

20

The Language screen appears

20

29 Click the Finish button

26

To configure text formatting

30

Configuring Novell GroupWise

31

Configuring Lotus Notes

33

Removing password prompts

34

Messaging

35

Internet Mail mode

36

IMAP account

39

Configuring Eudora Pro

45

Supported Platforms

48

Printing faxes

50

Configuring Microsoft Outlook

50

Automatic Configuration

51

Feature Limitations

61

Localization

62

Installation

62

Security

62

Windows XP

62

64 Chapter 4 Troubleshooting

64

Chapter 4 Troubleshooting 65

65

Invalid credentials

66

No desktop capabilities

67

CallPilot Logon Failure

67

Sending messages

68

Chapter 4 Troubleshooting 69

69

70 Chapter 4 Troubleshooting

70

Chapter 4 Troubleshooting 71

71

To fix the Outbox

72

Non-delivery notification

73

74 Chapter 4 Troubleshooting

74

Messages no longer on server

75

ICQ Express with Outlook

76

Chapter 4 Troubleshooting 77

77

78 Chapter 4 Troubleshooting

78

Chapter 4 Troubleshooting 79

79

To access online Help

82

Chapter 4 Troubleshooting 83

83

Using CPTrace

84

CPTrace settings

85

86 Chapter 4 Troubleshooting

86

90 Index

90

Avaya BCM50 Configuration Guide (568 pages)

Brand: Avaya | Category: Software | Size: 8.41 MB |

English

Table of contents

BCM50 2.0

1

Trademarks

2

Contents

3

Contents 17

17

18 Contents

18

List of procedures

19

24 List of procedures

24

Chapter 1

25

Acronyms

26

About BCM

26

BCM features

27

BCM applications

27

Related publications

29

Telephones and Peripherals

30

Digital Mobility

30

IP Telephony

30

User Guides

30

How to get Help

31

Chapter 2

33

DID system

34

Basic telephony routing

35

Private network parameters

37

Keycode requirements

38

Lines used for networking

39

Toronto office

42

New York office

42

System dialing plans

43

Routing for tandem networks

44

Trunk Route Optimization

48

Trunk Anti-tromboning

49

ETSI Euro network services

51

DPNSS 1 services

52

DPNSS 1 capabilities

53

DPNSS 1 features

53

Three party service

54

Making a conference call

55

Using the diversion feature

55

Executive intrusion

57

Call Offer

58

BRI Euro Protocol

61

Naming convention

62

Application level differences

62

Protocol level differences

62

Chapter 3

63

Incoming calls

66

Outgoing calls

70

Chapter 4

73

Changes pending

74

IP set resources

74

IP trunk resources

74

Media gateway resources

74

Chapter 5

77

Chapter 6

81

Module parameters list

83

Chapter 7

87

Trunk module metrics

88

Chapter 8

89

Active physical lines

90

Target lines

91

BRI loops programming

92

Line record

93

Line Job Aids

94

Chapter 8 Lines overview 95

95

Line pool tips

96

Using loss packages

97

Programming line access

98

100 Chapter 8 Lines overview

100

NN40020-603NN40020-603

100

Chapter 9

101

Telephony Resources table

102

Media bay module panels

104

460, or

106

Interface levels

107

Internal CSU

108

Port details

110

Table 17 Port Values tab

111

IP telephones

112

IP Terminal Global Settings

113

IP telephone set details

114

Voice over IP trunks

115

Routing table

116

H323 Settings

118

H323 Media Parameters

122

SIP Settings

125

SIP Media Parameters

126

SIP URI Map

127

Figure 34 SIP URI Map tab

128

Table 26 SIP URI Map Fields

128

Chapter 10

129

Trunk/Line data, main panel

130

Properties

132

Preferences (lines)

134

Assigned DNs

138

Figure 39 Add a DN record

139

Chapter 11

141

Chapter 12

145

Configuring PRI line features

147

Chapter 13

151

Chapter 14

157

Chapter 15

163

Chapter 16

169

Configuring DID line features

172

Chapter 17

175

•Networking

179

Chapter 18

181

Chapter 19

187

T-loop general settings

189

T-loop SPIDS and network DNs

190

T-loops D-packet service

192

S-loops assigned DNs

193

Chapter 20

195

Configuring BRI lines

197

Chapter 21

201

DN records: ISDN devices

202

Prerequisites

203

Chapter 22

205

Programming incoming CLID

207

Programming outgoing CLID

208

Chapter 23

211

Business name display

212

Name display

213

Chapter 24

217

Creating dialing plans

218

Private network dialing

221

Outgoing call routing

222

Outgoing public calls routing

223

Incoming call routing

224

Processing incoming calls

225

226 Chapter 24 Dialing plans

226

Chapter 24 Dialing plans 227

227

Extension 2246

228

Extension 2280

228

Understanding access codes

229

Call Park codes

230

Creating Direct Dial sets

231

Tips about access codes

232

Chapter 24 Dialing plans 233

233

Line pool access codes

234

Using Carrier codes

234

Configuring call routing

234

Routing configuration

235

Call-by-Call services

236

Call-by-Call service routing

238

Using destination codes

239

Why use destination codes?

240

Deciding on a code

241

Configuring Absorbed length

242

Chapter 24 Dialing plans 243

243

244 Chapter 24 Dialing plans

244

Chapter 24 Dialing plans 245

245

246 Chapter 24 Dialing plans

246

Chapter 25

247

Figure 74 Routing workflow

248

Services: Routing Service)

250

Create unique

254

Specify dial-out digits

254

Route through Pool A

254

Create unique code

255

Specify which route to use

255

Add Destination code to

255

Chapter 26

259

Configuration >

261

Destination codes

262

Second Dial Tone

265

Figure 84 Second Dial Tone

266

Table 2 Second Dial Tone

266

Chapter 27

267

DN length constraints

270

Received number notes

271

Chapter 28

275

Public Network Settings

276

Public network DN lengths

277

Modifying a DN prefix

278

Carrier Codes

279

Adding a carrier code

280

Modifying a carrier code

280

Deleting a carrier code

280

Chapter 29

281

Private Network Settings

282

Chapter 30

289

Public network: DID system

290

Figure 93 DID system

291

Chapter 31

293

Callers using BCM

294

Callers in the public network

294

Chapter 32

297

Software requirements

298

Message Waiting Indication

299

Programming notes

300

Break-in

301

MCDN networking checklist

303

UDP-specific programming

304

CDP-specific programming

305

Meridian TRO programming

307

WarehouseHead Office

312

Networking with ETSI QSIG

313

Chapter 33

315

Remote access to the network

316

Types of private networks

316

Chapter 34

319

Chapter 35

323

Using VoIP to tandem systems

327

To set up a network of BCMs

328

Chapter 36

331

Setting Diversion

332

Using the Redirection feature

333

Call offer

334

Route Optimization

335

Loop avoidance

335

Private networking with DPNSS

335

Chapter 37

339

Chapter 38

343

Chapter 39

347

Chapter 40

351

Meridian system as host

352

System set up for host system

352

To configure the host system

353

Chapter 41

357

Line pool access code notes:

358

Line pools: DNs tab

359

Table 42

360

Chapter 42

363

Telephones

364

Gatekeepers

364

SIP Proxy

364

IP Network

364

Key VoIP concepts

365

366 Chapter 42 VoIP overview

366

Chapter 43

367

Keycodes

368

Local gateway programming

369

Routing Table

370

PSTN call to remote node

371

Call process

372

Describing a fallback network

374

How fallback routing works

375

Gatekeeper call scenarios

378

Chapter 44

381

Setting up the local gateway

383

Setting up remote gateways

385

Configuring VoIP lines

385

Chapter 45

389

CS 1000 configuration

390

Chapter 46

391

To add the VoIP route

392

To assign VoIP line pool

393

Example:

394

Examples:

394

To deactivate a schedule

396

Chapter 47

401

To enable a T.38 fax

402

Media gateways

402

T.38 Fax restrictions

403

404 Chapter 47 T.38 fax

404

Chapter 48

405

Chapter 49

407

UDP Port Ranges

409

Signaling Port Ranges

410

Chapter 50

411

Chapter 51

413

Chapter 52

415

Default filters (other)

418

Restriction filter examples

418

Remote call-in programming

419

Remote access line settings

420

Remote access on DPNSS lines

421

Defining CoS passwords

423

External access tones

425

Chapter 53

427

Remote access on PRI

431

Other programming:

432

Chapter 54

433

To add a restriction filter

435

Default filters

436

Chapter 55

439

Chapter 56

443

Programming references:

444

Notes about CoS passwords

445

CoS examples

446

Chapter 57

449

450 Chapter 57 LAN overview

450

Chapter 58

451

Chapter 59

453

Chapter 60

455

To modify an IP address

456

DNS Settings options

456

MTU option

456

Internal Subnet settings

458

To modify a subnet

459

Internal Subnet Details

459

Configuring static routes

463

To add a new IP Static Route

463

464 Chapter 60 IP Subsystem

464

Chapter 61

465

Network devices

466

Network assessment

466

VoIP trunks

468

IP telephone records

468

Chapter 62

469

Chapter 63

471

472 Chapter 63 Router panel

472

Chapter 64

473

474 Chapter 64 VLAN overview

474

Chapter 65

475

DHCP network scenarios

476

With external DHCP server

477

Default configurations

478

Chapter 65 DHCP overview 479

479

480 Chapter 65 DHCP overview

480

Chapter 66

481

VLAN options

483

DHCP subnets

486

To add a Reserved Address

488

To delete a Reserved Address

488

Main panel tabs: Lease Info

489

Chapter 67

491

DHCP for IP sets

492

Disabling the DHCP server

493

Chapter 68

495

Chapter 69

497

Remote Access Service

498

Modem compatibility

500

Chapter 70

501

ISDN interfaces

502

To add an ISDN interface

503

To enable an ISDN interface

503

To disable an ISDN interface

503

To delete an ISDN interface

504

ISDN Dial-out Link Parameters

506

ISDN Dial-out IP Address

508

Modem interface

508

To add the modem interface

508

To enable the modem interface

509

To delete a modem interface

510

Global Settings panel

512

WAN failover

513

ISDN Dial-In Parameters panel

518

Create a dial-up interface

524

Add the SNMP Trap destination

524

Appendix A

525

526 Appendix A VPN overview

526

Encryption

527

Protocol

528

Encryption method

528

Appendix B

529

Comfort noise

533

Appendix C

535

Analog versus ISDN

536

Types of ISDN service

536

ISDN layers

536

ISDN bearer capability

537

PRI services and features

538

BRI services and features

538

Service provider features

539

Network name display

539

540 Appendix C ISDN overview

540

Emergency 911 dialing

541

2-way DID

541

Dialing plan and PRI

541

ISDN hardware

542

S Reference Point

543

T Reference Points

543

Clock source for ISDN

544

ISDN BRI NT1 equipment

544

ISDN standards compatibility

545

Planning your ISDN network

545

Ordering ISDN PRI

545

Ordering ISDN BRI

546

Supported ISDN protocols

547

548 Appendix C ISDN overview

548

Appendix D

549

RTP over IP (Sheet 2 of 2)

550

Numerics

551

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