Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User Manual download pdf (Page 40)

CallPilot Manager & Mailboxes

40 NN40011-016 Issue 1.2 BCM Rls 6.0

Recording Primary or Alternate Greetings

Only a Primary mailbox greeting is necessary, but you can record an Alternate

mailbox greeting for times when you are out of the office, such as holidays. If

you do not record any mailbox greetings, your Company Directory name

recording plays to callers who reach your mailbox, followed by the standard

system mailbox prompt.

1. On a handset, press F981. Follow the voice prompts or the display

button options to open your mailbox.

2. Open the Greeting options menu

a) If you use the CallPilot interface, press 82.

b) If you use the Norstar Voice Mail interface:

i. Press ADMIN or 8.

ii. Press GREET or 2.

3. Press REC or 1.

4. Press PRIME or 1 to record the Primary greeting or press ALT or 2 to

record the Alternate greeting.

If you are changing a greeting, the current greeting starts to play. If this is

the first time you are recording a greeting, 'Not recorded' appears briefly.

5. Press YES or 1 and record you’re greeting at the tone.

6. Press OK or # to end the recording.

7. Press OK or # to accept the recording or press PLAY or 1 to listen to

the greeting or press RETRY or 2 to re-record the greeting.

8. Press the Release key to end the session.

Note: Voicemail initialisation procedures are also outlined in the Voice

Messaging Quick Reference cards for both the CallPilot and Norstar

interfaces. The reference cards are available from the documentation section

of the BCM’s Documentation web page, and also the BCM CD.

Viewing and Changing Existing Mailboxes

Once mailboxes have been created they can be viewed and changed in

CallPilot Manager by clicking on the Mailbox Administration main heading.

From here you can Change existing mailbox settings, Delete mailboxes, view

an Activity report for the last 7 days and use the Reset Password option.

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Avaya CallPilot Manager & Mailboxes BCM Rls 6.0 User Manual Page 40