Avaya Remote Feature Activation Getting Started with Remote Feature Activation (RFA) User Manual download pdf (Page 20)

Remote Feature Activation Overview

20 Getting Started with Remote Feature Activation (RFA)

Table 3 shows the Helpdesk group to contact and the Helpdesk’s contact information for RFA

application support.

Table 3: IT Helpdesk information

Groups Contact

● United States and Canada

Avaya associates

● Members of one of the

Variable Workforce Groups

● Avaya Contractors

● Avaya BusinessParters

● For urgent matters call 866-282-2948 or

(303)354-8999.

● For less urgent matters with an expected 48

hour (or more) response time send an e-mail

● All international callers ● No language support: 866-282-9248 or

(303)345-8999

● Language support: Contact your regional

support center. Support center contact

information see http://support.avaya.com/

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Avaya Remote Feature Activation Getting Started with Remote Feature Activation (RFA) User Manual Page 20