Avaya CallPilot Manager User Manual

Part No. N0008710 02.1October 2006CallPilot ManagerSet Up and Operation Guide

10 Chapter 1 Getting started with CallPilot ManagerN0008710 02.1CallPilot optionsCallPilot has options that enhance your office communications. Yo

100 Chapter 9 CallPilot reportsN0008710 02.1Mailbox Information ReportThis report shows for each mailbox:The mailbox can have one or more informat

Chapter 9 CallPilot reports 101CallPilot Manager Set Up and Operation GuideNOADDRESSAddress is not specified.ALTDN1Alternate extension 1 is define

102 Chapter 9 CallPilot reportsN0008710 02.1All Mailbox Activity ReportThe Mailbox Activity Report shows seven day usage information for all Subsc

Chapter 9 CallPilot reports 103CallPilot Manager Set Up and Operation GuideCCR Tree Usage ReportThis report shows the Tree number, the Greeting Ta

104 Chapter 9 CallPilot reportsN0008710 02.1Port Usage/Call Handling ReportThis report summarizes inbound and outbound call activity and port usag

Chapter 9 CallPilot reports 105CallPilot Manager Set Up and Operation GuideFax Usage ReportUse the Fax Requests Report:• to see Fax On Demand requ

106 Chapter 9 CallPilot reportsN0008710 02.1System Configuration ReportThe System Configuration Report shows how the system is configured.*Some se

Chapter 9 CallPilot reports 107CallPilot Manager Set Up and Operation GuideMessage Usage ReportThe Message Usage Report shows the number of minute

108 Chapter 9 CallPilot reportsN0008710 02.1

109CallPilot Manager Set Up and Operation GuideChapter 10CallPilot system propertiesSetting the system properties1 Click the Configuration heading.2 C

Chapter 1 Getting started with CallPilot Manager 11CallPilot Manager Set Up and Operation GuideAbout Nortel Networks Business Series Terminal tele

110 Chapter 10 CallPilot system propertiesN0008710 02.110 The Enable General Delivery Mailbox check box is selected by default. This setting is fo

Chapter 10 CallPilot system properties 111CallPilot Manager Set Up and Operation Guide22 If you use CallPilot 100/150, select your country from th

112 Chapter 10 CallPilot system propertiesN0008710 02.1

113CallPilot Manager Set Up and Operation GuideChapter 11Dialing TranslationAbout Dialing TranslationDialing translation is a process by which the num

114 Chapter 11 Dialing TranslationN0008710 02.1Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation Tabl

Chapter 11 Dialing Translation 115CallPilot Manager Set Up and Operation GuideAn example of a Dialing Translation Table from a site in Mountainvie

116 Chapter 11 Dialing TranslationN0008710 02.1Setting Dialing Translation propertiesSetting the Dialing Translation properties makes it easier to

Chapter 11 Dialing Translation 117CallPilot Manager Set Up and Operation GuideBuilding a Dialing Translation TableTo build a Dialing Translation T

118 Chapter 11 Dialing TranslationN0008710 02.1Changing a Dialing Translation Table entryAfter you build a Dialing Translation Table you can chang

119CallPilot Manager Set Up and Operation GuideChapter 12CallPilot Manager configurationEnabling software authorization codesYou can enable software a

12 Chapter 1 Getting started with CallPilot ManagerN0008710 02.1Symbols and conventions used in this guideThese conventions and symbols are used t

120 Chapter 12 CallPilot Manager configurationN0008710 02.1Viewing switch propertiesTo view switch properties1 Click the Configuration heading.2 C

Chapter 12 CallPilot Manager configuration 121CallPilot Manager Set Up and Operation Guide3 To set an access password for Call Center administrati

122 Chapter 12 CallPilot Manager configurationN0008710 02.1

123CallPilot Manager Set Up and Operation GuideChapter 13CallPilot Manager operationsBacking up and restoring CallPilot informationYou can back up Cal

124 Chapter 13 CallPilot Manager operationsN0008710 02.1To reset CallPilot for Business Communications Manager1 On a telephone on your system, pre

Chapter 13 CallPilot Manager operations 125CallPilot Manager Set Up and Operation GuideChanging the Operator settingsSetting the Auto Attendant St

126 Chapter 13 CallPilot Manager operationsN0008710 02.1Changing the Answer Lines StatusCallPilot can answer all your Central Office (CO) lines in

Chapter 13 CallPilot Manager operations 127CallPilot Manager Set Up and Operation GuideResetting the Operator passwordYou can reset the Operator p

128 Chapter 13 CallPilot Manager operationsN0008710 02.1Changing the Operator settings from a telephoneFrom a telephone you can:• set the Operator

Chapter 13 CallPilot Manager operations 129CallPilot Manager Set Up and Operation GuideChanging the Operator passwordYou can change the Operator p

Chapter 1 Getting started with CallPilot Manager 13CallPilot Manager Set Up and Operation GuideRelated publicationsReference and programmingCallPi

130 Chapter 13 CallPilot Manager operationsN0008710 02.1Changing the Operator default extensionWhen callers request to speak to your company Recep

Chapter 13 CallPilot Manager operations 131CallPilot Manager Set Up and Operation GuideSetting the Business StatusThe Business Status setting over

132 Chapter 13 CallPilot Manager operationsN0008710 02.1Changing greetings or the Business Status from a remote telephoneYou can change a greeting

Chapter 13 CallPilot Manager operations 133CallPilot Manager Set Up and Operation GuideSetting up line answeringCallPilot can answer all your Cent

134 Chapter 13 CallPilot Manager operationsN0008710 02.1

135CallPilot Manager Set Up and Operation GuideChapter 14Broadcast and Information messagesAbout Broadcast messagesYou can send a Broadcast message if

136 Chapter 14 Broadcast and Information messagesN0008710 02.1To record and send a Broadcast message - CallPilot1 Press ≤·°⁄.2 Enter the System Ad

Chapter 14 Broadcast and Information messages 137CallPilot Manager Set Up and Operation GuideInformation mailbox messagesYour business or departme

138 Chapter 14 Broadcast and Information messagesN0008710 02.1To record an Information mailbox message - Business Communications Manager and CallP

139CallPilot Manager Set Up and Operation GuideChapter 15Troubleshooting CallPilotThis chapter describes problems that can occur when you operate Call

14 Chapter 1 Getting started with CallPilot ManagerN0008710 02.1How to get helpUSA and CanadaAuthorized Distributors - Technical SupportTelephone:

140 Chapter 15 Troubleshooting CallPilotN0008710 02.1External callers hear the wrong greetingIf external callers hear the wrong greeting, (for exa

Chapter 15 Troubleshooting CallPilot 141CallPilot Manager Set Up and Operation GuidePersonalized greetings do not playPersonalized greetings do no

142 Chapter 15 Troubleshooting CallPilotN0008710 02.1Incomplete messages are received in a mailbox, or “Message delivered” plays while recording a

143CallPilot Manager Set Up and Operation GuideChapter 16CallPilot configuration tipsThis chapter describes system configuration enhancements that max

144 Chapter 16 CallPilot configuration tipsN0008710 02.1Using Call Forward All Calls (CFAC)If a subscriber does not want to take any calls for a p

Chapter 16 CallPilot configuration tips 145CallPilot Manager Set Up and Operation GuideHow to set up CallPilot for different businessesThere are s

146 Chapter 16 CallPilot configuration tipsN0008710 02.1Greeting Table 1 for On Your ToesCallPilot uses Greeting Table 1 to answer calls after fou

Chapter 16 CallPilot configuration tips 147CallPilot Manager Set Up and Operation GuideCallPilot for a medium businessBridge Stone EngineeringCall

148 Chapter 16 CallPilot configuration tipsN0008710 02.1Greeting Table 1 for Bridge Stone EngineeringCallPilot uses Greeting Table 1 to answer cal

Chapter 16 CallPilot configuration tips 149CallPilot Manager Set Up and Operation GuideThe managersBridge Stone managers have a personal CO line t

15CallPilot Manager Set Up and Operation GuideChapter 2Using CallPilot ManagerRequirements for CallPilot ManagerCallPilot Manager operates on a CallPi

150 Chapter 16 CallPilot configuration tipsN0008710 02.1Feature compatibilityThis section describes how system features interact with CallPilot.AT

Chapter 16 CallPilot configuration tips 151CallPilot Manager Set Up and Operation GuideDelayed Ring Transfer (DRT)To use CallPilot as a secondary

152 Chapter 16 CallPilot configuration tipsN0008710 02.1LinesIf a line programmed for the Auto Attendant appears on a set, it rings when CallPilot

Chapter 16 CallPilot configuration tips 153CallPilot Manager Set Up and Operation GuideTransfer CallbackCalls through the Auto Attendant that tran

154 Chapter 16 CallPilot configuration tipsN0008710 02.1

155CallPilot Manager Set Up and Operation GuideChapter 17Setting up CallPilot 150 as a Centralized Voicemail systemIf you have several Norstar systems

156 Chapter 17 Setting up CallPilot 150 as a Centralized Voicemail systemN0008710 02.1Enabling External Initialization, Redirect DN and network tr

Chapter 17 Setting up CallPilot 150 as a Centralized Voicemail system 157CallPilot Manager Set Up and Operation GuideConfiguring lines to be answe

158 Chapter 17 Setting up CallPilot 150 as a Centralized Voicemail systemN0008710 02.1

159CallPilot Manager Set Up and Operation GuideAppendixDefault configuration valuesThis appendix is a summary of the values that you can enter at the

16 Chapter 2 Using CallPilot ManagerN0008710 02.1If not all the CallPilot settings shown in this guide appear in your browser:• refresh the browse

160 Appendix Default configuration valuesN0008710 02.1 **Group List numbers are always three digits longNorstar Voice Mail interface feature codes

161CallPilot Manager Set Up and Operation GuideGlossaryAASee Auto Attendant.AdministrationThe tasks involved in maintaining CallPilot mailboxes, Greet

162 GlossaryN0008710 02.1Business StatusA setting that overrides the schedule of the Greeting Table and plays the Non-business greeting until turne

Glossary 163CallPilot Manager Set Up and Operation GuideCustom Call RoutingCall Paths that let callers select options to direct their calls along p

164 GlossaryN0008710 02.1GreetingsThere are three types of CallPilot Greetings: Company Greetings, Personal Mailbox Greetings and Information mailb

Glossary 165CallPilot Manager Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. Initializing a mailbox inclu

166 GlossaryN0008710 02.1Message Waiting NotificationMessage Waiting Notification provides subscribers with the message notification “Message for y

Glossary 167CallPilot Manager Set Up and Operation GuidePath numberAn identification number assigned to a Path on each CCR Tree. The number represe

168 GlossaryN0008710 02.1System Administrator MailboxOne of the two Special Mailboxes. It is used by the System Administrator for sending Broadcast

CallPilot Manager Set Up and Operation Guide169IndexAAccess passwordsCall Center 120modem 120Afternoon Greeting 65Alternate extension 27Altern

Chapter 2 Using CallPilot Manager 17CallPilot Manager Set Up and Operation GuideStarting CallPilot ManagerFrom Business Communications Manager1 Po

170 IndexN0008710 02.1starting from Business Communications Manager 17starting from CallPilot 150 17system requirements 15CallPilot optionsCa

Index 171CallPilot Manager Set Up and Operation Guidereply translation 115setting 116Dialing Translation Tablechanging entries 118deleting en

172 IndexN0008710 02.1Language, assigning 66Log prompt, troubleshooting 140MMailbox“locked-out” 39, 141adding 33cannot be added 141changi

Index 173CallPilot Manager Set Up and Operation Guidelong distance access code 115reply translation 115setting 116Park and Page 28node, add

174 IndexN0008710 02.1General Delivery Mailbox 139greetings 139Group List 142log prompt 140mailbox not accepting messages 141message lost

18 Chapter 2 Using CallPilot ManagerN0008710 02.1System timeoutA CallPilot Manager session times out after 10 minutes of inactivity. This is a sec

19CallPilot Manager Set Up and Operation GuideChapter 3CallPilot mailboxesAbout installing mailboxesYou install mailboxes by enabling a software autho

2N0008710 02.1CallPilot Manager Set Up and Operation GuideCopyright © 2004 Nortel NetworksAll rights reserved. 2004.The information in this document i

20 Chapter 3 CallPilot mailboxesN0008710 02.1General Delivery MailboxThe General Delivery Mailbox is your company mailbox. It is created automatic

Chapter 3 CallPilot mailboxes 21CallPilot Manager Set Up and Operation GuideGuest mailboxesA Guest mailbox is a Subscriber mailbox without a prima

22 Chapter 3 CallPilot mailboxesN0008710 02.1After you record the announcement, record a Company Greeting that tells callers about the mailbox. Fo

Chapter 3 CallPilot mailboxes 23CallPilot Manager Set Up and Operation Guide• Mention the Information mailboxes in the Company Greeting if your co

24 Chapter 3 CallPilot mailboxesN0008710 02.1Mailbox Class of ServiceClass of Service (COS) values reduce the amount of programming you do when yo

Chapter 3 CallPilot mailboxes 25CallPilot Manager Set Up and Operation GuideClass of Service default valuesThis table shows the default Class of S

26 Chapter 3 CallPilot mailboxesN0008710 02.1Mailbox optionsYou can change these mailbox options, which are not included in the mailbox Class of S

Chapter 3 CallPilot mailboxes 27CallPilot Manager Set Up and Operation GuideThe default for Outdial type is None. The values available are None, L

28 Chapter 3 CallPilot mailboxesN0008710 02.1Express Messaging LineWhen you create a Subscriber Mailbox, you can assign an Express Messaging Line

Chapter 3 CallPilot mailboxes 29CallPilot Manager Set Up and Operation GuideThe call is parked as long as there are not already 25 calls parked. I

3CallPilot Manager Set Up and Operation GuideContentsChapter 1Getting started with CallPilot Manager . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 CallPilot mailboxesN0008710 02.1Restricting outdialingYou can apply dialing restrictions to Nortel Networks Business Series Terminals

Chapter 3 CallPilot mailboxes 31CallPilot Manager Set Up and Operation GuideInitializing a mailboxInitializing a mailbox prepares your mailbox to

32 Chapter 3 CallPilot mailboxesN0008710 02.1Checking which mailbox interface you useCallPilot supports two interfaces: Norstar Voice Mail and Cal

33CallPilot Manager Set Up and Operation GuideChapter 4Working with mailboxesAdding a Subscriber mailboxIf you want to create multiple Subscriber mail

34 Chapter 4 Working with mailboxesN0008710 02.117 If you want to assign Park and Page to the mailbox:a from the Page Type box select Internal Zon

Chapter 4 Working with mailboxes 35CallPilot Manager Set Up and Operation Guide16 Ensure the Enable Call Screening check box is clear. Guest mailb

36 Chapter 4 Working with mailboxesN0008710 02.1Adding an Information mailboxAssign all Information mailboxes numbers that begin with the same dig

Chapter 4 Working with mailboxes 37CallPilot Manager Set Up and Operation GuideAdding many mailboxesYou can save time by creating multiple mailbox

38 Chapter 4 Working with mailboxesN0008710 02.18 From the Outdial Type list box, select Line and type the specific outgoing line you want to assi

Chapter 4 Working with mailboxes 39CallPilot Manager Set Up and Operation GuideAbout mailbox passwordsEach mailbox is protected by a password esta

4 ContentsN0008710 02.1Subscriber mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20G

40 Chapter 4 Working with mailboxesN0008710 02.1Changing mailbox settingsAfter you add a mailbox, you can:• reset the mailbox password• change the

Chapter 4 Working with mailboxes 41CallPilot Manager Set Up and Operation GuideViewing or editing a Class of ServiceFor information on the Class o

42 Chapter 4 Working with mailboxesN0008710 02.119 If you want to change the user interface and you use a Norstar system, select a user interface

Chapter 4 Working with mailboxes 43CallPilot Manager Set Up and Operation GuideAbout Group ListsWith Group Lists you can send messages to multiple

44 Chapter 4 Working with mailboxesN0008710 02.1Adding a Group ListA mailbox must be initialized before you can add it to a Group List. For how to

Chapter 4 Working with mailboxes 45CallPilot Manager Set Up and Operation GuideChanging a Group ListYou can change a Group List name and members a

46 Chapter 4 Working with mailboxesN0008710 02.1

47CallPilot Manager Set Up and Operation GuideChapter 5Recording greetings, prompts and namesRecording greetings, prompts and namesWith CallPilot Mana

48 Chapter 5 Recording greetings, prompts and namesN0008710 02.1To record a greeting, prompt or name using a telephone handsetFor best results, us

Chapter 5 Recording greetings, prompts and names 49CallPilot Manager Set Up and Operation Guide11 Click the Add Caption link for the greeting.The

Contents 5CallPilot Manager Set Up and Operation GuideChapter 6Setting up the Auto Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Chapter 5 Recording greetings, prompts and namesN0008710 02.1To record a greeting, prompt or name using the CallPilot PlayerYou can use the Cal

Chapter 5 Recording greetings, prompts and names 51CallPilot Manager Set Up and Operation GuideTo convert a .wav file to a .vbk fileCallPilot 100/

52 Chapter 5 Recording greetings, prompts and namesN0008710 02.1Importing greetings, prompts or namesYou can import a previously recorded greeting

Chapter 5 Recording greetings, prompts and names 53CallPilot Manager Set Up and Operation GuideExporting greetings, prompts or namesIf you use Bus

54 Chapter 5 Recording greetings, prompts and namesN0008710 02.1

55CallPilot Manager Set Up and Operation GuideChapter 6Setting up the Auto AttendantAbout the Auto AttendantThe Auto Attendant can answer your company

56 Chapter 6 Setting up the Auto AttendantN0008710 02.1Greeting TablesA Greeting Table stores the recordings played by the Auto Attendant to the i

Chapter 6 Setting up the Auto Attendant 57CallPilot Manager Set Up and Operation GuideGreeting Tables that use the alternate languageIf you use tw

58 Chapter 6 Setting up the Auto AttendantN0008710 02.1Holiday ListYou can create a list of holidays with their own special greetings in the Holid

Chapter 6 Setting up the Auto Attendant 59CallPilot Manager Set Up and Operation Guide4 Click the Change link for the New Item.The Holiday Setup p

6 ContentsN0008710 02.1Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

60 Chapter 6 Setting up the Auto AttendantN0008710 02.1About Holiday statusThe Status column in the Holiday List shows the status of the holidays.

Chapter 6 Setting up the Auto Attendant 61CallPilot Manager Set Up and Operation GuideChanging an entry in the Holiday List1 Click the Auto-Attend

62 Chapter 6 Setting up the Auto AttendantN0008710 02.1About Company GreetingsBefore you record your Company Greetings, decide what type of greeti

Chapter 6 Setting up the Auto Attendant 63CallPilot Manager Set Up and Operation GuideRecording a Company GreetingTo record a Company Greeting1 Cl

64 Chapter 6 Setting up the Auto AttendantN0008710 02.1Assigning greetings to Greeting TablesIn a Greeting Table you can assign what greeting play

Chapter 6 Setting up the Auto Attendant 65CallPilot Manager Set Up and Operation GuideSetting the business hoursSetting the Business Hours determi

66 Chapter 6 Setting up the Auto AttendantN0008710 02.1Assigning a language preferenceAfter you assign greetings to the Greeting Table, assign the

Chapter 6 Setting up the Auto Attendant 67CallPilot Manager Set Up and Operation GuideAssigning a menu repeat keyChoose a digit that lets callers

68 Chapter 6 Setting up the Auto AttendantN0008710 02.1Auto Attendant MenuThe Auto Attendant Menu plays after the Company Greeting, and when an in

Chapter 6 Setting up the Auto Attendant 69CallPilot Manager Set Up and Operation GuideSetting the Auto Attendant propertiesThe Auto Attendant prop

Contents 7CallPilot Manager Set Up and Operation GuideSystem Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Chapter 6 Setting up the Auto AttendantN0008710 02.1About Touchtone GateTouchtone Gate is a feature that allows CallPilot to accept calls from

Chapter 6 Setting up the Auto Attendant 71CallPilot Manager Set Up and Operation GuideThe Touchtone Gate voice prompt is not played to internal ca

72 Chapter 6 Setting up the Auto AttendantN0008710 02.1About the CLID Routing TableSet up a CLID Routing Table to control how calls are routed bas

Chapter 6 Setting up the Auto Attendant 73CallPilot Manager Set Up and Operation GuideIf an incoming call has a CLID value that matches an entry i

74 Chapter 6 Setting up the Auto AttendantN0008710 02.1Setting up a CLID Routing TableSetting up a CLID Routing Table involves:• entering a teleph

Chapter 6 Setting up the Auto Attendant 75CallPilot Manager Set Up and Operation GuideChanging a telephone number in the CLID Routing Table1 Click

76 Chapter 6 Setting up the Auto AttendantN0008710 02.1Configuring line answeringThe system can answer all your incoming lines, or just the lines

77CallPilot Manager Set Up and Operation GuideChapter 7Custom Call RoutingAbout Custom Call RoutingWith Custom Call Routing (CCR) you can replace Auto

78 Chapter 7 Custom Call RoutingN0008710 02.1To build a CCR Tree you start by creating the options presented in the Home node. You can include up

Chapter 7 Custom Call Routing 79CallPilot Manager Set Up and Operation GuideExample of a Home nodeThe call is forwarded to the destination the cal

8 ContentsN0008710 02.1Changing the Operator default extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Setting the Business

80 Chapter 7 Custom Call RoutingN0008710 02.1Planning a CCR TreeTo plan a CCR Tree:1 Identify the frequently called departments and extensions.2 D

Chapter 7 Custom Call Routing 81CallPilot Manager Set Up and Operation GuideUsing an Information node as a Home nodeYou can program the Home node

82 Chapter 7 Custom Call RoutingN0008710 02.1DestinationThe destination is where callers go after they listen to an Information node or leave a me

Chapter 7 Custom Call Routing 83CallPilot Manager Set Up and Operation GuideAn example of a CCR Tree MailboxTo be included on our mailing list lea

84 Chapter 7 Custom Call RoutingN0008710 02.1

85CallPilot Manager Set Up and Operation GuideChapter 8Working with CCR TreesBuilding a CCR TreeYou can record your CCR Tree programming in the CCR Tr

86 Chapter 8 Working with CCR TreesN0008710 02.14 Click the Submit button.The CCR Tree Properties page shows the new CCR Tree.5 Click the Change l

Chapter 8 Working with CCR Trees 87CallPilot Manager Set Up and Operation GuideCreating a Home Transfer node1 Click the Custom Call Routing headin

88 Chapter 8 Working with CCR TreesN0008710 02.1Copying a CCR TreeIf you want to create a CCR Tree that is similar to another tree, you can copy a

Chapter 8 Working with CCR Trees 89CallPilot Manager Set Up and Operation GuideAdding nodes to the Home nodeIf you create a CCR Tree with a Home m

9CallPilot Manager Set Up and Operation GuideChapter 1Getting started with CallPilot ManagerAbout CallPilot ManagerCallPilot Manager is a web-based ap

90 Chapter 8 Working with CCR TreesN0008710 02.1Adding a Menu nodeCreate a Menu node to organize choices for your callers, or when you have more c

Chapter 8 Working with CCR Trees 91CallPilot Manager Set Up and Operation Guide6 From the Destination list box, select a destination. The destinat

92 Chapter 8 Working with CCR TreesN0008710 02.1Adding a Transfer nodeA Transfer node sends a call to an internal or an external number.To add a T

Chapter 8 Working with CCR Trees 93CallPilot Manager Set Up and Operation GuideAdding a Park and Page nodeA Park and Page node parks a call and an

94 Chapter 8 Working with CCR TreesN0008710 02.1To add a Park and Page node1 Click the Custom Call Routing heading.The CCR Tree Administration pag

Chapter 8 Working with CCR Trees 95CallPilot Manager Set Up and Operation GuideCreating Customized Digits recordingsYou can record customized reco

96 Chapter 8 Working with CCR TreesN0008710 02.1Assigning a CCR Tree to a Greeting TableBefore incoming callers can access a CCR Tree, you must as

Chapter 8 Working with CCR Trees 97CallPilot Manager Set Up and Operation GuideDisabling a CCR TreeBefore you make any changes to a CCR Tree, remo

98 Chapter 8 Working with CCR TreesN0008710 02.1Changing a nodeTo change the properties of a node1 Click the Custom Call Routing heading.The CCR T

99CallPilot Manager Set Up and Operation GuideChapter 9CallPilot reportsAbout CallPilot reportsThis chapter describes CallPilot reports and explains h