Avaya 2250 Attendant Console User's Guide

Avaya Communication Server 1000Release 7.5Document Status: StandardDocument Number: P0834426Document Version: 02.01Date: November 2010Avaya 1250/2250A

• • • • 4 • • • • Introduction When you have a call in progress…When you have a call in progress, the display looks something like this:The first lin

• • • • 94 • • • • Convenience featuresCanceling Do-Not-Disturb You can cancel Do-Not-Disturb (DND) for a single extension or for a predefined group

• • • • 95 • • • • Convenience features Note: If you have dnd. group keys, press the dnd. group key beside a dnd. group indicator which is on, to can

• • • • 96 • • • • Convenience featuresOverriding Do-Not-Disturb A dnd. ind. indicator which is on tells you that you have dialed an extension in Do-

• • • • 97 • • • • Convenience featuresTesting Do-Not-Disturb When the dnd. ind. indicator goes on steadily, Do-Not-Disturb is functioning properly.

• • • • 98 • • • • Convenience featuresTracing a malicious call Malicious Call Trace lets you trace nuisance calls being presented to your console. N

• • • • 99 • • • • Convenience featuresDo Not Disturb 1 Press an idle lpk key. The lpk indicator goes on. 2To test individual DND, dial the extension

• • • • 100 • • • •Convenience featuresNight ServiceNight Service allows you to connect incoming trunks to selected Night Service extensions. You can

• • • • 101 • • • •Convenience features 4bTo cancel an existing Night Service connection, dial *, then #.Trunk answer from any station (TAFAS) is now

• • • • 102 • • • •Convenience featuresTurning Night Service on and offTo determine the Night Service setting:Night Service permits incoming calls tha

• • • • 103 • • • •Convenience featuresEnhanced Night ServiceThis feature modifies the existing Night Service operation by allowing Public Network (Ce

• • • • 5 • • • • Introduction Reading the display on 4 line displayIf the source information is too long to fit on Line 2, an arrow appears in eithe

• • • • 104 • • • •Convenience featuresTo select a new Night Service:To activate Enhanced Night Service:1Dial a one-digit (0-9) option numberThe old N

• • • • 105 • • • •Convenience featuresTurning Enhanced Night Service on and offEnhanced Night Service permits incoming calls that would normally be d

• • • • 106 • • • •Convenience featuresControlling DID routesDirect inward dialing permits incoming calls from outside lines that would normally be di

• • • • 107 • • • •Convenience featuresNote 1:When you turn on Night Service, all DID routes automatically go into night mode. You can, however, switc

• • • • 108 • • • •Convenience featuresPagingYou can page someone over your organization’s paging equipment through your console if the two are connec

• • • • 109 • • • •Convenience featuresRadio Paging - Automatic post-selection1Lift the handset. Dialtone is heard.2Enter the DN of the party to be pa

• • • • 110 • • • •Convenience featuresRadio Paging - Manual pre-selection1Lift the handset. Dialtone is heard.2Enter the RPAC (FFC) for initiating RP

• • • • 111 • • • •Convenience features5Enter information to be sent.6Enter # for end of information.Set receives ringback tone, call progress tones o

• • • • 112 • • • •Convenience featuresRadio Paging - Manual post-selection1Lift the handset. Dialtone is heard.2Enter the DN of the party to be paged

• • • • 113 • • • •Convenience featuresRadio Paging - Automatic pre-selection 1Lift handset. Set receives dialtone.2Enter the RPAC (FFC) for initiatin

• • • • 6 • • • • Introduction Alternating between the idle and active call displayWhen you have no calls in progress, you can alternate between the

• • • • 114 • • • •Convenience featuresPosition BusyPosition Busy allows you to make your console appear busy, thus preventing incoming calls from rea

• • • • 115 • • • •Convenience featuresSpeaking privately (Splitting)Splitting allows you to talk to a called party without the caller hearing, or to

• • • • 116 • • • •Convenience featuresNote 1:The Secrecy feature automatically prevents a voice connection between caller and called party while you

• • • • 117 • • • •Convenience featuresStoring a Speed Call numberIf your console is designated a Speed Call controller, you can store a number for Sp

• • • • 118 • • • •Convenience featuresNote 1:To cancel a number stored against a code, press S. call, enter the code, and press *.Note 2:A one-digit

• • • • 119 • • • •Convenience featuresCalling a Speed Call numberIf your console is designated a Speed Call user, you can place a call by dialing a o

• • • • 120 • • • •Convenience featuresStoring a Stored Number Redial number ahead of timeWith Stored Number Redial (SNR), you can store one number of

• • • • 121 • • • •Convenience featuresStoring a Stored Number Redial number during a callYou can use Stored Number Redial while trying to establish a

• • • • 122 • • • •Convenience featuresRedialing a stored numberStored Number Redial can be used when you hear either dial tone or special dial tone.

• • • • 123 • • • •Convenience featuresDisplaying and changing the Night Service option numberAs part of enhanced Night Service, you can display and c

• • • • 7 • • • • Introduction The horizontal keystrip Directly below the display screen is a horizontal row of keys. They are: Dial pad Under the h

• • • • 124 • • • •Convenience featuresEnhanced SecrecyThe Enhanced Secrecy feature ensures that either the caller or the called party is always exclu

• • • • 125 • • • •Convenience featuresNote 1:In step 1, press excl. dest. to talk to the caller while the called party’s extension is being rung. The

• • • • 126 • • • • Automatic Wake-Up Programming a wake-up call With Auto Wake-up, you can instruct the system to provide automatic wake-up calls a

• • • • 127 • • • • Automatic Wake-Up Note: If the requested wake-up time is not acceptable to the system, the display shows alternative wake-up time

• • • • 128 • • • • Automatic Wake-UpCanceling a wake-up call Use this procedure to cancel a wake-up call that has already been entered into system m

• • • • 129 • • • • Automatic Wake-UpUnanswered wake-up calls If a guest does not respond to the first wake-up call, the system makes up to two more

• • • • 130 • • • • Automatic Wake-UpMaking a VIP wake-up call At the requested time, you will provide a personal wake-up call to a guest with VIP st

• • • • 131 • • • • Centralized Attendant Service (CAS) Answering a call to a remote console With Centralized Attendant Service (CAS), attendant serv

• • • • 132 • • • • Centralized Attendant Service (CAS)Extending a call to an idle remote extension After answering a call to a remote console, you c

• • • • 133 • • • • Centralized Attendant Service (CAS)Remote recall When you extend a call to an idle extension at a remote location and the called

• • • • 8 • • • • Introduction Volume control Under the dial pad is a volume control which enables you to adjust the volume of peoples’ voices. Keys

• • • • 134 • • • • Centralized Attendant Service (CAS)Extending a call to a busy remote extension You can route one call to a busy extension at a re

• • • • 135 • • • • Centralized Attendant Service (CAS)Putting a call on silent hold When one call is already camped onto a busy extension and a thir

• • • • 136 • • • • Centralized Attendant Service (CAS)Transferring a recall to another remote extension A called party at a remote location can tran

• • • • 137 • • • • Charge Entering an account number after dialing a call Use this procedure to assign a charge account number to an outgoing call a

• • • • 138 • • • • ChargeCalling Party Number You can assign a billing code to an incoming collect call or record the caller’s number. Charges are t

• • • • 139 • • • • ChargeMetering calls Calling Party Numbers may consist of up to 23 digits (including * and # if needed). When an extension or tie

• • • • 140 • • • • ChargeAnswering meter recalls When a metered call ends or is modified (for example, transferred), you receive a recall providing

• • • • 141 • • • • Network Attendant Service (NAS) Network Attendant Services (NAS) allows attendant console positions to be dispersed in multiple

• • • • 142 • • • • Network Attendant Service (NAS)Answering a call from a remote console With Network Attendant Service (NAS), attendant services fo

• • • • 143 • • • • Network Attendant Service (NAS)Extending a call to an idle remote extension After answering a call to a remote console, you can e

• • • • 9 • • • • Introduction Vertical keystrip 2: Incoming Call Identification keys The next row contains ten Incoming Call IIndicator (ICI) keys a

• • • • 144 • • • • Network Attendant Service (NAS)Remote recall When you extend a call to an idle extension at a remote location and the called part

• • • • 145 • • • • Network Attendant Service (NAS)Extending a call to a busy remote extension You can route a call to a busy extension at a remote l

• • • • 146 • • • • Network Attendant Service (NAS)Transferring a call to another remote extension A called party at a remote location can transfer a

• • • • 147 • • • • Networking (ESN, ISDN) features Extending a call—Off-Hook Queuing When an extension user requests an ESN location for which a t

• • • • 148 • • • • Networking (ESN, ISDN) featuresExpensive Route Warning Tone When an extension user requests an ESN location, you may be signaled

• • • • 149 • • • • Networking (ESN, ISDN) featuresCharge Account If your console has a charge key, you can assign a charge account number to a call

• • • • 150 • • • • Networking (ESN, ISDN) featuresAuthorization code When an extension user requests an ESN location, you may have to enter an autho

• • • • 151 • • • • Networking (ESN, ISDN) featuresNetwork Speed Call With Network Speed Call, you can extend calls to a selected number at an ESN lo

• • • • 152 • • • • Networking (ESN, ISDN) featuresRouting control You can use ESN routing control to modify extension users’ network access. When ro

• • • • 153 • • • • Message Center Taking a message A call is forwarded to you when the original destination is busy or does not answer. You can leav

• • • • 10 • • • • Introduction The assignment and positioning of the ICI keys within the keystrip is flexible. Any of the following call types may b

• • • • 154 • • • • Message Center Note 1: When the forwarded call first appears on your console, the msg. indicator:— goes on when there is no MSG W

• • • • 155 • • • • Message CenterDelivering a message When someone calls to retrieve their messages, you can cancel the MSG WAITING signal at their

• • • • 156 • • • • Message Center Note: A person calls you to retrieve messages by pressing MSG WAITING or by dialing a message-center access code.

• • • • 157 • • • • Message CenterChecking the status of a MSG WAITING signal When you have no active calls on your lpk keys, and your msg. indic. an

• • • • 158 • • • • Supervisory features Supervisory mode With supervisory console, pressing enables you to perform supervisory functions. It als

• • • • 159 • • • • Supervisory featuresMonitoring other attendants As supervisor, you can monitor selected attendant calls without being detected by

• • • • 160 • • • • Supervisory featuresCalling an attendant As supervisor, you can call an attendant in your group, unless their console is in posit

• • • • 161 • • • • Supervisory featuresTransferring a call to an attendant As supervisor, you can transfer a call to an attendant in your group, eve

• • • • 162 • • • • Supervisory featuresSupervisory assistance Despite the fact that your console may be in supervisory mode, another attendant can c

• • • • 11 • • • • Introduction Listed Directory NumberThe call is to a number for your organization as found in the public telephone directory. Up t

• • • • 12 • • • • Introduction RemoteThe call is from a remote location and has been routed over a release link trunk. This indicator appears only o

• • • • 13 • • • • Introduction Vertical keystrip 3: loop pickup and release keys The third row from the left holds these keys with indicators: Loop

© 2010 Avaya Inc. All Rights Reserved.NoticesWhile reasonable efforts have been made to ensure that the information in this document is complete and a

• • • • 14 • • • • Introduction Vertical keystrip 4: fixed feature keys This is what you will find in the second row of keys from the right: Exclude

• • • • 15 • • • • Introduction Note: The SHIFT key and console control keys used together enable you to access the Options menu, to raise and lower

• • • • 16 • • • • Introduction Vertical keystrip 5: programmable feature keys The rightmost keystrip contains ten feature keys. These keys are progr

• • • • 17 • • • • Introduction Calling Party NumberEnables you to record the calling party number on an incoming collect call or to assign a special

• • • • 18 • • • • Introduction Do-Not-Disturb IndividualEnables you to place an individual extension or a predefined group of extensions in Do-Not-D

• • • • 19 • • • • Introduction Emergency transfer switchThe emergency transfer switch is located on the underside of your console. When turned on, i

• • • • 20 • • • • IntroductionThe Options menu (Avaya 2250 Attendant Console) (4 line mode) The Options menu on the Avaya 2250 Attendant Console giv

• • • • 21 • • • • Introduction There are 16 levels of contrast between the characters you see on the screen and the background. Press 1 to increase

• • • • 22 • • • • Introduction Press * again to see the third screen:Move back and forth between these 3 screens using *, and select a language by p

• • • • 23 • • • • Introduction Press 2 to set the date format. The date format screen looks like this:There are two formats for the date: day-month-

Contents Introduction 1 Your Meridian 1 attendant console 1Dial pad 7The Options menu (Avaya 2250 Attendant Console) (4 line mode) 20The Options menu

• • • • 24 • • • • Introduction Setting the key clicking If you press 5 on the Options menu, you see this screen:Press * to turn key clicking on and

• • • • 25 • • • • Introduction Press 2 to set the volume of the calls waiting tone. The pitch of the calls waiting tone is the same as the pitch of

• • • • 26 • • • • Introduction Opening the Options menu To open the Options menu, press SHIFT and . You see the menu on the display screen, whic

• • • • 27 • • • • Introduction Closing the Options menu To close the Options menu, press # on either the first or second screen. The console remains

• • • • 28 • • • • Introduction Setting the language If you press 3 on the Options menu, you see this screen:The number in the upper right corner of

• • • • 29 • • • • Introduction A short horizontal line, called the cursor, shows where your dial-pad entries will appear on the screen. First you en

• • • • 30 • • • • Introduction Press 1 to set the time format. The time format screen looks like this:There are two formats for the time: 12- and 24

• • • • 31 • • • • IntroductionThe Options menu (Avaya 2250 Attendant Console only) (2 line display) The Options menu when People’s Republic of China

• • • • 32 • • • • Introduction Closing the Options menu To close the Options menu, press #. The console remains in the Position Busy mode. Choosing

• • • • 33 • • • • Introduction Press 1 to hear a continuous buzz while you set the pitch and volume. Then use 3 and 4 to raise and lower the buzz pi

Contents Remote Call Forward 72Call Forward/Hunt Override 75Recovery on Misoperation of Attendant Console 76 Convenience features 77 End-to-end sign

• • • • 34 • • • • Introduction Level 21. Irish2. Turkish3. Katakana4. P.R.C.5. Taiwan6. KoreanLevel 31. Polish2. Czech/Slovak3. HungarianTo select o

• • • • 35 • • • • Introduction Changing the System timePress CHANGE to update the system time:Enter the new time from your console key pad in hours

• • • • 36 • • • • Introduction Press 7 to turn the key clicking on and off. A speaker symbol is displayed when key clicking is on. When key clicking

• • • • 37 • • • • Introduction The (1–5) on the first line of the display tells you there are five items in the menu. Press * to see the additional

• • • • 38 • • • • IntroductionBefore you start Before you start there are a few terms and concepts you should be familiar with: Abbreviations — des

• • • • 39 • • • • Introduction Speed Call codes A Speed Call code is used to instruct the system to dial a programmed number automatically. The list

• • • • 40 • • • • Introduction Symbols The following symbols are used in this guide: The musical note signifies that one of the responses of the co

• • • • 41 • • • • Basic call processing Answering a call Calls are queued in order of arrival. The call types are shown by the appropriate Incoming

• • • • 42 • • • • Basic call processingExtending a call to an idle extension After you have answered a call, you can extend it to the extension the

• • • • 43 • • • • Basic call processingExtending a call to a busy extension (with Camp-on) After you have answered a call, you can extend it to the

Contents Automatic Wake-Up 126 Programming a wake-up call 126Canceling a wake-up call 128Unanswered wake-up calls 129Making a VIP wake-up call 130 C

• • • • 44 • • • • Basic call processing Extending a call to a busy extension (with Hold) To extend a call to a busy extension which is not allowed

• • • • 45 • • • • Basic call processingHolding a call on a lpk key In some cases you may receive a call from someone who wishes to be transferred to

• • • • 46 • • • • Basic call processing Note 1: When you only wish to put a call on hold, answer it, press HOLD, and then RLS Note 2: If you wish to

• • • • 47 • • • • Basic call processingParking a call Call Park enables you to put a call on hold without occupying a lpk key on your console. You c

• • • • 48 • • • • Basic call processingTimed recall from an unanswered extended call If a called extension does not answer within a set time (usuall

• • • • 49 • • • • Basic call processingTimed recall from an unanswered parked call A parked call, if unanswered, is returned to you after a set time

• • • • 50 • • • • Basic call processingRecall from an extension using LINK or ATT RECALL An extension user, while talking to someone on the phone, m

• • • • 51 • • • • Basic call processingRecall from an extension using Transfer An extension user, while talking to someone on the phone, may recall

• • • • 52 • • • • Basic call processingRecall from an extension using Conference An extension user, while talking to someone on the phone, may recal

• • • • 53 • • • •Basic call processingRecall to Same AttendantX11 release 20 introduces call Recall to Same Attendant. This feature functions the sa

Contents Message Center 153 Taking a message 153Delivering a message 155Checking the status of a MSG WAITING signal 157 Supervisory features 158 Supe

• • • • 54 • • • •Basic call processingCalling an extensionYou can place a call to any extension within the system.1Press an idle lpk key. The loo

• • • • 55 • • • •Basic call processingCalling an outside numberYou can place a call to a number outside the system by dialing a trunk access code fo

• • • • 56 • • • •Basic call processingTrunk-to-trunk callA user, while outside the system, may call to request access to an outgoing trunk.Note: If n

• • • • 57 • • • •Basic call processingThrough-dialingExtension or tie line users may request access to numbers or trunks which they are restricted fr

• • • • 58 • • • •Basic call processingSetting up a conference callYou can set up a conference call for as many as six people, including yourself, at

• • • • 59 • • • •Basic call processingNote: To reenter a conference that is being held at your console, press the lpk key beside the flashing lpk ind

• • • • 60 • • • •Basic call processingCalling another attendantWith this feature, you can call another attendant in your multiple-console group.Note

• • • • 61 • • • •Basic call processingTransferring a call to another attendantWith this feature, you can transfer a call to another attendant in your

• • • • 62 • • • •Basic call processingBreak-in (post-dial)You can interrupt an existing connection in order to offer a call or relay an important mes

• • • • 63 • • • •Basic call processingNote 1:If the requested extension does not allow camp-on:— you hear a busy signal when you dial the extension (

• • • • 1 • • • • Introduction Your Meridian 1 attendant console Your Meridian 1 attendant console is the leader in call-processing technology. You w

• • • • 64 • • • •Basic call processingNote 2: If the call is from an internal source, you cannot extend the call or camp on to the extension (step 4b

• • • • 65 • • • •Basic call processing3Press BKI to interrupt the connection.If the extension is busy, the BKI indicator goes off, and you hear ringi

• • • • 66 • • • •Basic call processingBreak-in (busy verify)You can check whether an extension is busy or idle before you attempt to break in.5b Pres

• • • • 67 • • • •Basic call processing3Dial the extension you wish to check.If the DN is idle, you hear ringing, the lpk indicator flashes slowly and

• • • • 68 • • • •Basic call processingSending a warning tone to an extension in line lockoutWhen a handset is left off a telephone for an extended pe

• • • • 69 • • • •Basic call processingRequeueing a call to the next available attendantYou can requeue an incoming call or recall to the next availab

• • • • 70 • • • •Basic call processingTimed Reminder Recall1You receive a call for transfer. Dial the desired extension.The destination lamp win

• • • • 71 • • • •Basic call processingCentrex/Exchange Line Switchhook FlashCentrex Switchhook Flash (THF) allows you to signal the Central Office du

• • • • 72 • • • •Basic call processingRemote Call Forward1Press an idle loop key followed by the RFW key. RFW key is flashing. Loop key i

• • • • 73 • • • •Basic call processing3Dial the password required followed by #. The user can nowenter a new CFW DN orpress the RFW key toactivate or

• • • • 2 • • • • Introduction The display The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can

• • • • 74 • • • •Basic call processing5When the RCFW operation is in this state, the user has three options:a. Press the release or release source ke

• • • • 75 • • • •Basic call processing1If the telephone is idle,the telephone is rung. If the telephone(s) havedisplays, the display (s)are updated.

• • • • 76 • • • •Basic call processingRecovery on Misoperation of Attendant ConsoleThe Recovery on Misoperation of Attendant Console feature provides

• • • • 77 • • • • Convenience features End-to-end signalling You can send Dual Tone Multiple Frequency (DTMF) signals from your console to access de

• • • • 78 • • • • Convenience featuresStoring an Auto Dial number With Auto Dial, you can store a number (including access codes if necessary) again

• • • • 79 • • • • Convenience features Note 1: You can store a number of 4, 8, 12, 16, 20, or 24 digits. If you try to store more than 24 digits, yo

• • • • 80 • • • • Convenience featuresCalling an Auto Dial number After you have stored a number against an Auto Dial key, you can dial it by pressi

• • • • 81 • • • • Convenience featuresBarge-in With Barge-in, you can verify that a trunk is in working order, or check the status—busy or idle—of

• • • • 82 • • • • Convenience features Note: Barge-in cannot be used to verify the status of release link trunks (RLTs) used with Centralized Attend

• • • • 83 • • • • Convenience featuresAttendant break-In Busy indication and Prevention If an attendant, during a break-in operation, dials a busy e

• • • • 3 • • • • Introduction The two-line display (if selected on Avaya 2250 Attendant Console)The display is at the top of the console. It has hin

• • • • 84 • • • • Convenience featuresBusy Verify With Busy Verify, you can verify that an extension is in working order, or check the status—busy o

• • • • 85 • • • • Convenience features 4 To ring the extension, press .If the called party answers, the S and busy ver. indicators go on steadily.

• • • • 86 • • • • Convenience featuresAttendant Monitor The Attendant Monitor feature provides modifications to the Busy Verify and Barge-In feature

• • • • 87 • • • • Convenience features Attendant Monitor is blocked when the extension is in some transient state (e.g., Conference or Transfer)Atte

• • • • 88 • • • • Convenience features If the Attendant Monitor Customer Tone is allowed (TOA), a burst of tone is sent to the connected parties eve

• • • • 89 • • • • Convenience features Monitoring a Trunk 1 Press an idle Loop key. The Loop indicator is lit 2 Press the Barge-In key. The Barge-In

• • • • 90 • • • • Convenience features Attendant Monitor is blocked when the trunk is not assigned.Attendant Monitor is blocked when the trunk is al

• • • • 91 • • • • Convenience features 5 Press the Rls key to end Attendant Monitor. The Rls lamp is lit and the attendant is free to process calls

• • • • 92• • • • Convenience featuresSetting up Do-Not-Disturb An extension in Do-Not-Disturb (DND) mode is free to place calls but appears busy to

• • • • 93 • • • • Convenience features Note: If you have dnd. group keys, the procedure is simpler: at any point, press the dnd. group key for the g