Avaya BCM50 manuals

Avaya BCM50 Configuration Guide (316 pages)

Brand: Avaya | Category: Telephones | Size: 3.23 MB |

English

Table of contents

Device Configuration Guide

1

Trademarks

2

Task List

3

6 Task List

6

Contents

7

Chapter 25

12

Chapter 26

12

14 Contents

14

Chapter 1

15

Acronyms

16

About BCM

16

BCM features

17

BCM applications

17

Related publications

19

Telephones and Peripherals

20

Digital Mobility

20

IP Telephony

20

User Guides

20

How to get Help

21

Chapter 2

23

24 Chapter 2 Welcome panel

24

Figure 2 Welcome panel

24

Chapter 3

25

26 Chapter 3 System Software

26

Chapter 3 System Software 27

27

28 Chapter 3 System Software

28

Chapter 4

29

Configuring scheduled service

31

Chapter 5

33

Button programming features

36

Chapter 6

41

Line Access tab

43

Default: 4

45

Line Assignment tab

46

Line Pool Access tab

48

Answer DNs tab

49

Capabilities tab

52

SWCA Call Group tab

54

Preferences tab

55

ATA Settings tab

57

IP Terminal Details tab

59

Button Programming table

60

Button Programming tab

60

User Speed Dial tab

63

Restrictions main tab

65

Set Restrictions tab

66

Line/Set Restrictions tab

67

Chapter 7

69

Renumbering DNs

70

To change telephone DNs

70

Chapter 8

71

Chapter 9

73

Feature Settings

74

Feature Settings panel

75

Answer DN answer key levels

78

Figure 24 System Timers

79

Table 25 Timer values

79

Advanced Feature Settings

81

Silent Monitor

84

Reset logs

85

Chapter 10

87

Next steps

90

Chapter 11

91

Chapter 12

93

Figure 31 7316E with KIM

94

Programming CAP/KIM buttons

95

Managing lines on a KIM

96

Chapter 13

97

Ring Groups - Members

98

Ring Groups - Line Settings

99

Also refer to:

100

Chapter 14

101

Hunt Groups system setup

102

Warning:

104

Hunt Group members and lines

105

NN40020-300NN40020-300

106

Chapter 15

109

Chapter 16

111

Hospitality - Rooms

113

To set up hospitality service

114

To set up call restrictions

115

To set up wake-up services

115

Next step: Using the features

116

Chapter 17

117

Prerequisite programming:

118

ISDN telephones

120

Next step:

122

Chapter 18

123

Using the DN panels

124

System DNs - Line Access tab

125

To add line assignments

128

Job aid: Answer DN notes

129

DPNSS notes

133

Configuring Preferences

134

Job aid: Call log notes

135

To program telephone buttons

136

User speed dials

137

Outgoing call restrictions

137

To set restrictions

138

To set line/set restrictions

138

Chapter 19

139

Configuring an IP telephone

141

Chapter 20

143

feature display labels

145

To define a key label

146

Notes about Hot desking

147

Using the Hot desking feature

148

To cancel Hot desking

150

Chapter 21

153

IP telephone button defaults

159

IP Phone 2004 models

160

IP Phone 2002 models

161

IP Phone 2007 display screen

166

Release key to terminate an

169

LCD screen display

170

Status Indicators

171

Handsfree key

173

Feature Status Lamp*

173

Mute key

173

indicator

173

Button Description

174

WLAN handset buttons and keys

177

WLAN handset display

178

Information area

179

Feature options area

179

3 ( ) key

181

Chapter 22

183

Menu bar commands

188

Labels menu

189

Phone menu

189

Button programming

190

Button labeling

190

To label a button

190

Chapter 23

191

HOLD to set your choice

192

HOLD to store the mode

192

Moving line buttons

193

To move line buttons

193

Receiver volume

193

Auxiliary ringer

194

Chapter 24

197

Call Queuing

198

Directed Pickup

198

Pickup Group

199

Trunk Answer

199

To allow trunk answer

199

To block user access

199

Answer DNs

200

To assign an Answer DN

200

Configuring privacy

201

Turn Privacy on or off

202

To program privacy on a line

202

Intrusion controls

203

Holding calls

204

Parking or transferring calls

205

Transfer (answered) calls

206

To use the transfer feature

206

Transfer (unanswered) calls

206

To transfer unanswered calls

206

Line redirection

207

To allow redirect

207

To set a redirect tone

207

To use Camp-on

210

Call Park

210

To park a call

210

To retrieve a parked call

211

Callback

211

Call information

213

Malicious Caller ID (MCID)

214

Call log

214

To reset call log space

214

Set call log options

215

Reset Call Log Password

215

Using the Call Log feature

215

Auto bumping

215

Activate feature: FEATURE 813

216

Priority Call

218

Ring Again

218

Leaving a message

219

Setting the page timeout

220

To make a page announcement

221

To make a voice announcement

221

Create a conference call

222

Other conference features:

223

Dialing shortcuts

224

Saved Number Redial

225

To allow last number redial

225

Autodial

225

Speed dialing

225

Programming memory buttons

226

To erase a memory button

227

Using the control telephone

230

Setting up Silent Monitoring

231

Prime line

232

Direct dial telephone

232

Hunt groups

233

Ringing groups

234

Chapter 27

235

FEATURE or

241

FEATURE or RLS when finished

243

FEATURE 60) or press

243

FEATURE

243

FEATURE or EXIT

244

HOLD or OK. You

244

HOLD or OK

245

HOLD or OK when

245

HOLD or OK when finished

245

Viewing active services

246

Call log prompts

247

Report and record alarm codes

249

Chapter 28

251

Digital interfaces

252

Tones and cadences

253

• “Reorder” on page 259

254

Functionality Attribute

261

Market profile

261

Analog Trunk parameters

272

GASM8 parameters

276

GASI parameters

278

Aspect Parameter

279

Market Profile

279

ATA2 parameters

280

ATA2 DR7

282

ISDN line services

283

Analog trunk types:

285

Trunk types Description

285

Digital trunk types

285

NN40020-300

286

Chapter 29

287

No programmed SWCA keys

288

Using Hold with SWCA keys

289

Temporarily parked calls

289

No available SWCA keys

289

Timed out SWCA calls

290

Outbound calls

291

Auto Hold FEATURE 73

291

Transferring calls FEATURE 70

291

Conference calls FEATURE 3

291

Chapter 30

293

Selecting the music source

294

Figure 64 Music panel

295

Configuring Music Manager

297

Deleting music from BCM

298

Adding music to the Play List

299

Using the BcmAmp Player

300

To access the BcmAmp Player

300

Numerics

303

Avaya BCM50 User's Guide (21 pages)

Brand: Avaya | Category: Telephones | Size: 0.11 MB |

English

Table of contents

Telephone Features User Guide

1

Telephone button icons

3

Telephone features

10

Call Display Services

16

ETSI feature

17

IP telephone features

18

Avaya BCM50 Configuration Guide (328 pages)

Brand: Avaya | Category: Telephones | Size: 4.57 MB |

English

Table of contents

BCM50 3.0

1

Trademarks

2

Contents

3

Chapter 29

10

Chapter 30

10

New in this release

11

12 New in this release

12

Task List

13

16 Task List

16

How to get help

17

18 How to get help

18

Chapter 1

19

Acronyms

20

About BCM

20

BCM features

21

BCM applications

21

Related publications

23

IP Telephony

25

Chapter 2

27

28 Chapter 2 Welcome panel

28

Figure 2 Welcome panel

28

Chapter 3

29

30 Chapter 3 System software

30

Chapter 3 System software 31

31

32 Chapter 3 System software

32

Chapter 4

33

Configuring scheduled service

35

Chapter 5

37

Button programming features

40

Chapter 6

45

Analog sets

46

TDM sets: DNs 221 to 300

46

Line Access tab

47

Default: 4

48

Line Assignment tab

49

Line Pool Access tab

51

Answer DNs tab

52

MeetMe Conferencing tab

53

Capabilities tab

55

SWCA Call Group tab

58

Preferences tab

58

ATA Settings tab

60

IP Terminal Details tab

62

Button Programming table

63

Button Programming tab

63

User Speed Dial tab

65

Restrictions main tab

67

Set Restrictions tab

68

Line/Set Restrictions tab

69

Chapter 7

71

Chapter 8

73

Renumbering DNs

74

To change telephone DNs

74

Chapter 9

75

Feature Settings

76

Feature Settings panel

77

Answer DN answer key levels

80

Figure 25 System Timers

81

Table 25 Timer values

81

Advanced Feature Settings

83

Silent Monitor

86

Reset logs

87

Chapter 10

89

Next steps

92

Chapter 11

93

Chapter 12

95

Figure 32 7316E with KIM

96

Programming CAP/KIM buttons

97

Managing lines on a KIM

98

Chapter 13

99

Ring Groups - Members

100

Ring Groups - Line Settings

101

Also refer to:

102

Chapter 14

103

Hunt Groups system setup

104

Warning:

106

Hunt Group members and lines

107

NN40020-300NN40020-300

108

Chapter 15

111

Chapter 16

113

Hospitality - Rooms

115

To set up hospitality service

116

To set up call restrictions

117

To set up wake-up services

117

Next step: Using the features

118

Chapter 17

119

Prerequisite programming:

120

ISDN telephones

122

Next step:

124

Chapter 18

125

Using the DN panels

126

System DNs - Line Access tab

127

To add line assignments

130

Job aid: Answer DN notes

131

DPNSS notes

135

Configuring Preferences

136

Job aid: Call log notes

137

To program telephone buttons

138

User speed dials

139

Outgoing call restrictions

139

To set restrictions

140

To set line/set restrictions

140

Chapter 19

141

Configuring an IP telephone

143

Chapter 20

145

feature display labels

147

To define a key label

148

Notes about Hot desking

149

Using the Hot desking feature

150

To cancel Hot desking

152

Chapter 21

155

Menu bar commands

159

File menu

160

Labels menu

160

Button programming

161

Button labeling

162

To label a button

162

Chapter 22

163

IP telephone button defaults

169

IP Phone 2004 models

170

IP Phone 2002 models

171

IP Phone 2007 display screen

176

LCD screen display

180

Status Indicators

181

Handsfree key

183

Feature Status Lamp*

183

Mute key

183

indicator

183

Button Description

184

WLAN handset buttons and keys

187

WLAN handset display

188

Information area

189

Feature options area

189

3 ( ) key

191

Chapter 23

193

HOLD to set your choice

194

HOLD to store the mode

194

Moving line buttons

195

To move line buttons

195

Receiver volume

195

Auxiliary ringer

196

Chapter 24

199

Call Queuing

200

Directed Pickup

200

Pickup Group

201

Trunk Answer

201

To allow trunk answer

201

To block user access

201

Answer DNs

202

To assign an Answer DN

202

Configuring privacy

203

Turn Privacy on or off

204

To program privacy on a line

204

Intrusion controls

205

To set intrusion controls

206

Holding calls

206

Using Hold

206

Hold automatically (autohold)

206

Parking or transferring calls

207

Transfer (answered) calls

208

To use the transfer feature

208

Transfer (unanswered) calls

208

To transfer unanswered calls

208

Line redirection

209

To allow redirect

209

To set a redirect tone

209

To use Camp-on

212

Call Park

212

To park a call

212

To retrieve a parked call

213

Callback

213

Call information

215

Malicious Caller ID (MCID)

216

Call log

216

To reset call log space

216

Set call log options

217

Reset Call Log Password

217

Using the Call Log feature

217

Auto bumping

217

Activate feature: FEATURE 813

218

Chapter 25

219

Priority Call

220

Ring Again

220

Leaving a message

221

Setting the page timeout

222

To make a page announcement

223

To make a voice announcement

223

Create a conference call

224

Other conference features:

225

Dialing shortcuts

226

Saved Number Redial

227

To allow saved number redial

227

Autodial

227

Speed dialing

227

Programming memory buttons

228

To erase a memory button

229

Chapter 26

231

Using the control telephone

232

Setting up Silent Monitoring

233

Prime line

234

Direct dial telephone

235

Hunt groups

235

Ringing groups

236

Chapter 27

237

FEATURE or

243

FEATURE or RLS when finished

245

FEATURE 60) or press

245

FEATURE

245

FEATURE or EXIT

246

HOLD or OK. You

246

HOLD or OK

247

HOLD or OK when

247

HOLD or OK when finished

247

Viewing active services

248

Call log prompts

249

Report and record alarm codes

251

Chapter 28

253

Digital interfaces

254

Tones and cadences

255

Functionality Attribute

264

Market profile

264

Russia South Africa

273

Analog Trunk parameters

278

GASM8 parameters

284

GASI parameters

287

Aspect Parameter

288

Market Profile

288

ATA2 parameters

289

ATA2 DR7

291

Voicemail

292

ISDN line services

295

Trunk Types Description

296

NN40020-300

298

No programmed SWCA keys

300

Using Hold with SWCA keys

301

Temporarily parked calls

301

No available SWCA keys

301

Timed out SWCA calls

302

Outbound calls

303

Auto Hold FEATURE 73

303

Transferring calls FEATURE 70

303

Conference calls FEATURE 3

303

Selecting the music source

306

Figure 65 Music panel

307

Configuring Music Manager

309

Deleting music from BCM

310

Adding music to the Play List

311

Using the BcmAmp Player

312

To access the BcmAmp Player

312

Button Explanation

313

Numerics

315

Avaya BCM50 User Manual (20 pages)

Brand: Avaya | Category: Telephones | Size: 0.36 MB |

English

Table of contents

BCM50 3.0

1

BCM50 Administration Guide

2

Table 1 List of new alarms

3

Preface chapter

4

Add Many Agents

4

Silent Record a Call section

4

Page 10, What you need

4

Page 35, <SIP Trunks>

4

Device Configuration Guide

6

Page 134, Prerequisites

7

Page 3, SOFTWARE LICENSE

7

Answering a call

9

LAN CTE Configuration Guide

10

Page 119, H323 Settings

12

Page 131, SIP URI map

13

Page 274, Second Dial Tone

14

SRG50 Configuration Guide

15

Page 15, SRG Overview

16

Page 23, Local mode

17

Page 51, Supported firmware

18

System Overview

19

Telephone Features User Guide

20

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