Avaya Business Communications Manager 3.7 User Manual download pdf (Page 6)

Nortel Network Call Center Set Up and Operation Guide

Page 248, Automatic Answer

New information on the WLAN Handset 2210/2211 is added to this section.

How Automatic Answer works depends on what type of telephones your call center uses.

WLAN Handset 2210/2211: There are two ways to set up the WLAN Handset 2210/2211 for the Automatic

Answer feature in a Call Center environment:

• Place the WLAN Handset in the active (idle) state. When the call is received by the WLAN Handset, the

handset automatically switches to the active (off-hook) state and the call proceeds as normal. Note: In the

active (idle) state, WLAN Handset power consumption increases, which causes a decrease in the life of the

battery (the time before a recharge is required). The handset is not normally left in the active (idle) state except

for special situations.

• Place the WLAN Handset in the standby state. When the call is received by the WLAN Handset, the handset

automatically answers the call, but it cannot maintain the call. You must press the Power on/Start Call key

before the call is dropped (after about 5 seconds) to maintain the call. If you do not press the Power on/Start

Call key in time, the call is dropped.

The user must end every call by pressing the Power off/End Call key to release the system resources.

SRG Configuration Guide

Pages 21, 67, 68, 70, 91, and 96, throughout document

This document should state throughout that SRG 1.0 supports the IP Phone 2001 (also known as i2001).

1-800-4 NORTEL

www.nortel.com

April 15 2005 N0008593 Issue 01

Printed in Canada

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Avaya Business Communications Manager 3.7 User Manual Page 6