Avaya Advanced Paging Productivity Pack BCM Rls 6.0 User Manual

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Summary of Contents

Page 1 - Task Based Guide

BCM Rls 6.0 Advanced Paging Productivity Pack Task Based Guide

Page 2 - All Rights Reserved

Advanced Paging Productivity Pack 10 NN40011-034 Issue 1.2 BCM Rls

Page 3

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 11 6. A warning screen will appear, read the warning and click OK. 7. You

Page 4 - Table of Contents

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Page 5

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 13 3. Click the Get New Updates button. 4. The Get New Updates box will a

Page 6 - Overview

Advanced Paging Productivity Pack 14 NN40011-034 Issue 1.2 BCM Rls

Page 7 - Required Information

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 15 Assigning Extensions to Page Zones In order for Page Announcements to be pla

Page 8 - Flow Chart

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Page 9

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 17 5. Repeat the process to assign all of the DN‟s that will receiv

Page 10

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Page 11

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 19 1. Login to CallPilot Manager. Select the Auto Attendant link from Call Pil

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Page 13

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 21 5. In the example below a starting Feature Code of 911 has been entered rep

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 23 2. Click on the Create button for the tree that is to be configured. 3

Page 17

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Page 18 - One Button Page

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 25 6. The CCR Park & Page Node Properties screen will be displayed. 7.

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 27 Note: Extensions (DN‟s) can be assigned to the appropriate page zon

Page 21

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 29 13. Click the Submit button. The Park and Page Announcements should now be r

Page 23

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 3 Downloading documents For the most current versions of documentation, see the

Page 24

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 31 4. From the Recording window enter the DN (extension number) for the teleph

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 33 10. Click the Refresh icon in your browser (or press the F5 key) and the pro

Page 28

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 35 This is an example of a completed CCR tree with the maximum eight Park &

Page 30

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 37 3. You will then be prompted to Press a key i.e. the key that w

Page 32

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 39 6. The display will show Programmed as confirmation that the button has bee

Page 34

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Page 35

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 41 2. You can now determine whether an alert tone will be played on

Page 37

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 43 Note: That the format for valid feature codes is F9XY where X should b

Page 39

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Page 40 - One Button Text

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 45 5. In the Destination DN field, enter the DN (extension) number for the tel

Page 41

Advanced Paging Productivity Pack 46 NN40011-034 Issue 1.2 BCM Rls

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 47 If the recipient selects CANCEL (or presses 2). The telephone that sent the

Page 43

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 49 2. Click the Text Paging tab. 3. From the Configured DNs panel, click t

Page 45

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 5 Avaya Documentation Links ... 76

Page 46

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 51 6. The DNs that will receive the text message can now be defined. Select th

Page 48 - Text Paging

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 53 10. The number of retries and retry intervals for sending text messages can

Page 50

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 55 14. If the Acknowledgment option is selected, the phone receiving the text m

Page 52

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 57 3. Enter a descriptive name to identify the Schedule Plan then click the OK

Page 54

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Page 55 - Schedule Page

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 59  After Opening Time: The page announcement will be played after a defined

Page 56 - Creating a Schedule Plan

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 61  Specific Date: The page announcement will be played each year on the dat

Page 59

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 63 5. The Page Zone drop down box allows you to select a page zone to which th

Page 61

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 65 Recording Schedule Page Announcement Greetings (Company Greetings) You

Page 63

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 67 Customer Assistance Page The customer assistance page facility can be used b

Page 65 - Recording a Company Greeting

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Page 66

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 69 3. In the example below DN 412 has been assigned as a CAB DN and has been n

Page 67 - Customer Assistance Page

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 7 Required Information To configure the features of the Advance Paging Producti

Page 68

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 71 Reporting for Customer Assistance Page This section of the report contains

Page 70 - Reporting

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 73 Reporting for One Button Text This section of the report contains a record

Page 72

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Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 75 Troubleshooting  If you find that the Advanced Paging features are not fun

Page 74

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Page 75 - Troubleshooting

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 77

Page 76 - Avaya Documentation Links

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Page 77

Advanced Paging Productivity Pack NN40011-034 Issue 1.2 BCM Rls 6.0 9 Accessing Business Element Manager If Element Manager has not been installed

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