Avaya 4624 User Manual Page 1

DEFINITY®4624 IP TelephoneRelease 1User’s Guide555-233-776Issue 1Comcode 700206436July 2001

Contentsx Issue 1 July 2001

Issue 1 July 2001 xi About This DocumentPurposeThe DEFINITY® 4624 IP Telephone User’s Guide describes the 4624 IP Telephone’s operation and func

About This Documentxii Issue 1 July 2001 Document OrganizationThis guide contains the following chapters:Chapter 1, 4624 IP Telephone Descriptio

Conventions UsedIssue 1 July 2001 xiiiConventions UsedThis guide uses the following textual, symbolic, and typographic conventions to help you i

About This Documentxiv Issue 1 July 2001

Issue 1 July 2001 1-114624 IP Telephone DescriptionIntroductionThis chapter introduces you to the layout of the 4624 IP Telephone. It provides a

1-2 Issue 1 July 2001Match the numbered callouts on the 4624 IP Telephone illustration to the descriptions below. 1. Display - The display screen

The 4624 IP PhoneIssue 1 July 2001 1-313. Volume Control - Adjust the speaker, handset or ringer volume, depending on which item is in use. 14.

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Issue 1 July 2001 2-12Using Programmable ButtonsIntroductionYour 4624 IP Telephone has 24 Line/Feature buttons, some of which are dedicated to i

2-2 Issue 1 July 2001IP Telephone Features Available on Programmable Line/Feature Buttons Regardless of whether a specific feature is available o

Issue 1 July 2001 3-13Using the Display ScreenIntroductionThe 4624 IP Telephone has a two-line by twenty-four character display (screen) area, f

3-2 Issue 1 July 2001Lower Display LineLine/Feature Button Information The 4624 IP Telephone has 24 Line/Feature buttons (also called call appear

Display Menu ModeIssue 1 July 2001 3-3below the display. Check with your System Administrator to find out if different softkey features have bee

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Issue 1 July 2001 4-14Call Handling FeaturesIntroductionCall-handling features are those you would use while a call is in progress or while maki

4-2 Issue 1 July 2001Adding a held call to the current call 1. Press Conf. The current line and the held line lights flutter.2. Press the line bu

MuteIssue 1 July 2001 4-3Mute During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This featu

4-4 Issue 1 July 2001Placing a call without lifting the handset or using the Speakerphone with any feature 1. Press Spkr. The Speaker/Mute indica

TransferIssue 1 July 2001 4-5Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number.S

Copyright and Legal NoticesCopyright  2001, Avaya, Inc.All Rights ReservedNoticeEvery effort was made to ensure that the information in this book was

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Issue 1 July 2001 5-15IP Telephone FeaturesIntroductionThis chapter contains procedures for using each of the DEFINITY® phone features. Dependin

5-2 Issue 1 July 2001Feature ListThe following DEFINITY® features are described in alphabetic order in this chapter:Check with your System Admini

Abbreviated Dialing (AD)Issue 1 July 2001 5-3Abbreviated Dialing (AD) The Abbreviated Dialing (AD) feature lets you press a Line/Feature button

5-4 Issue 1 July 20012. Hang up. You hear a priority ring when both your phone and the number you called are available. The display shows the mes

Call DisplayIssue 1 July 2001 5-5Call Display The Call Display feature initiates a call to the phone extension or number shown on the display sc

5-6 Issue 1 July 2001Call Park The Call Park feature lets you place a call on hold at your telephone for retrieval at any extension. Parking a ca

ConsultIssue 1 July 2001 5-7Picking up a call for someone in your office using Directed Call Pickup1. If your System Administrator has programme

5-8 Issue 1 July 20014. To search for a new directory name, repeat the procedure from Step 1, orTo exit the directory, press the Exit display con

Headset On/OffIssue 1 July 2001 5-9Headset On/OffThe Headset On/Off feature allows headset usage to be activated or deactivated using a Line/Fea

TrademarksAll trademarks identified by ®, ™ and SM are registered trademarks, trademarks, or service marks, respectively, of Avaya Inc. All other trad

5-10 Issue 1 July 2001Internal Auto Answer (Hands Free Answer)The Internal Auto Answer (or Hands-Free Answer on Intercom) feature lets your Speak

Leave Word CallingIssue 1 July 2001 5-11Leaving a message after dialing an extension (in response to a busy or coverage tone, no answer or Hold

5-12 Issue 1 July 2001Pause (During Abbreviated Dialing)The Pause feature allows a pause to be programmed into an Abbreviated Dialing entry when

Program Abbreviated DialingIssue 1 July 2001 5-13Program Abbreviated DialingTo be programmable for abbreviated dialing, a Line/Feature button or

5-14 Issue 1 July 20016. Record the number, code or other identification on the label next to the AD button.7. Repeat Steps 1 through 6 to progra

ReleaseIssue 1 July 2001 5-15NOTE:Your phone display may allow you to use softkeys to add special functions such as a pause, a mark or a wait in

5-16 Issue 1 July 2001Ringer OffThe Ringer Off feature stops your phone from ringing. Use this feature when you don’t want to be disturbed. When

Self-AdministrationIssue 1 July 2001 5-17Administering any of the above features on your telephone’s available buttonsTo perform this procedure,

5-18 Issue 1 July 20015. Press the softkey below the feature you want to place on (or remove from) an available Feature button, for example, SAC

Send All CallsIssue 1 July 2001 5-19Send All Calls The Send All Calls feature lets you temporarily send your calls to the extension of a person

ContentsIssue 1 July 2001 vAbout This Document xi Purpose xi Intended Audience xi Issue Date xi How to Use This Document xi Document Organ

5-20 Issue 1 July 2001Stored Number (View)The Stored Number feature lets you display: The numbers stored in Abbreviated Dialing (AD) locations

Whisper Page (Activate)Issue 1 July 2001 5-21Whisper Page (Activate) The Whisper Page feature lets you make an announcement to a person at anoth

5-22 Issue 1 July 2001Answering a Whisper Page call 1. When you hear the Whisper Page beep while on a call, press the button your System Administ

Issue 1 July 2001 6-16Retrieving Voice MessagesMessage Retrieval Your message indicator lights when a caller has left you a message. Because voi

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Issue 1 July 2001 7-17IP Telephone Management FeaturesIntroductionThis chapter explains how to interpret both the different ringer tones you hea

7-2 Issue 1 July 2001Feedback (Handset) TonesMeaningBusy --- --- --- Low-pitched, rapid tone (repeated 60 times per minute), signifying the numbe

Personalizing Your Telephone’s Ringing PatternIssue 1 July 2001 7-3Personalizing Your Telephone’s Ringing PatternThe Select Ring feature lets yo

7-4 Issue 1 July 2001Testing Your Pho neThe Test feature lets you verify that your telephone’s lights and display are operating properly.Testing

Issue 1 July 2001 8-18Using a Headset or Specialized HandsetIntroductionThis chapter describes the headsets and specialized handsets that are co

Contentsvi Issue 1 July 2001 Chapter 4 - Call Handling Features 4-1 Introduction 4-1 Conference 4-1Adding another party to a call 4-1Adding a

8-2 Issue 1 July 2001Operating a HeadsetHeadset operation must be administered by your System Administrator and requires either an M12LU Modular

Issue 1 July 2001 9-19TroubleshootingIntroductionThe DEFINITY 4600-Series IP Telephones are relatively trouble-free. The Basic Troubleshooting c

9-2 Issue 1 July 2001Characters do not appear on the Display screen See "Phone does not activate after connecting it the first time" ab

Basic TroubleshootingIssue 1 July 2001 9-3Echo, noise or static when using a headset; handset operation works properly Check the headset connect

9-4 Issue 1 July 2001Resetting and Power Cycling the IP Telephon eReset your IP Telephone when other Troubleshooting suggestions do not correct t

Resetting and Power Cycling the IP TelephoneIssue 1 July 2001 9-5Power cycling the phone Use the power cycle with your System Administrator’s ap

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ContentsIssue 1 July 2001 vii Button View 5-4Viewing the feature programmed on a Line/Feature button 5-4 Call Display 5-5 Call Forwarding 5-5

Contentsviii Issue 1 July 2001 Programming or re-programming a single Abbreviated Dialing button on a Line/Feature button 5-13Programming or re-

ContentsIssue 1 July 2001 ixChapter 7 - IP Telephone Management Features 7-1 Introduction 7-1 Interpreting Ringer Tones 7-1 Personalizing Yo