KP; Reviewed:
SPOC 1/13/2012
Solution & Interoperability Test Lab Application Notes
©2012 Avaya Inc. All Rights Reserved.
1. Introduction
These Application Notes describe the configuration steps required for Jabra PRO 920 wireless
headset attached to Jabra LINK 14201-20 EHS Adapter to successfully interoperate with Avaya
digital phones. The Avaya telephones used are the 1400/9400/9500 series digital telephones
connected to Avaya Aura® Communication Manager.
The Jabra PRO 900 series are wireless headset for use in an office environment and away from
desk. It uses the electronic hook-switch (EHS) adapter LINK 14201-20 to attach to the Avaya
telephone. The base connects to the headset via DECT technology. The Jabra PRO 920 model
was used for the compliance test and supports desk phone. The Jabra PRO 920 headsets are
available in a headband, neckband and ear-hook wearing style.
2. General Test Approach and Test Results
The compliance testing of Jabra LINK 14201-20 EHS headset adapter interoperating with Avaya
1400, 9400 and 9500 series digital phones was manually performed. No performance testing was
done and the test listed in the Section 2.1 was executed and verified.
2.1. Interoperability Compliance Testing
The compliance testing included the following test scenarios listed below.
Verification of two-way audio path for local and PSTN calls.
Verification of the headset PRO 920’s mute button.
Verification of the headset PRO 920’s volume control.
Verification of the headset PRO 920’s Multi Function button (MFB) for answering and
terminating call remotely.
Verification of the 14201-20 adapter’s ability to recover from interruption to the Avaya
digital phone.
Verification of the 14201-20 adapter’s ability to recover from interruption of headset
interface, and those active calls are preserved after reconnection.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
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