Avaya BCM Call Center manuals

Owner’s manuals and user’s guides for IP phones Avaya BCM Call Center.
We providing 1 pdf manuals Avaya BCM Call Center for download free by document types: User Manual


Avaya BCM Call Center User Manual (138 pages)


Brand: Avaya | Category: IP phones | Size: 1.22 MB |

 

Table of contents

Enterprise Edge Call Center

1

Set Up and Operation Guide

1

Contents

3

How to use this guide

9

Symbols and conventions

10

Other documents

10

Enterprise Edge Feature Codes

13

ACD Agent Administration

19

Adding an agent

20

Adding more than one agent

21

Changing agent information

22

Resetting the agent password

22

Deleting an agent

23

Forcing agent log out

23

24 Forcing agent log out

24

ACD Queue Administration

25

ACD queue parameters

26

Enabling the ACD queues

29

Disabling the ACD queues

30

Changing ACD queue parameters

30

ACD Queue Mailbox

35

Accept name?

38

RETRY PLAY OK

38

<Queue name>

38

Opening an ACD Queue Mailbox

44

ACD Queue Mailbox Password

45

Replying to messages

49

Recording ACD Greetings

77

Recording ACD greetings

79

Changing ACD greetings

79

80 Changing ACD greetings

80

Setting up a Routing Table

82

About Routing Table steps

82

Adding Routing Table steps

84

ACD Service Modes

93

96 ACD Service Modes

96

Administration

97

Introduction

101

General ACD parameters

101

Primary alert

102

Secondary alert

102

ACD Parameters

103

Routing Tables

104

ACD Greetings

104

Monitoring call activity

105

Automated Attendant

107

Custom Call Routing

107

108 Custom Call Routing

108

Problems and Solutions

115

Problems and Solutions 117

117

118 Problems and Solutions

118

Programming Record

119

Feature Code checklist

120

Agent Administration

121

Agent-Queue Assignment

122

Greeting Administration

123

Routing Table Administration

124

Routing Tables (Queue 2)

125

Line answering

126

Operator/Business Status

127

128 Operator/Business Status

128

Glossary

129





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