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Avaya Business Communications Manager 450 (BCM 450) Application Note

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QT; Reviewed:
SPOC 10/11/2011
Solution & Interoperability Test Lab Application Notes
©2011 Avaya Inc. All Rights Reserved.
1 of 31
TelstratBCMAnlg
Avaya Solution & Interoperability Test Lab
Application Notes for TelStrat Engage Record Version 3.3
Analog trunk Integration with Avaya Business
Communication Manger Release 6.0 – Issue 1.0
Abstract
These Application Notes describe the configuration steps required for the TelStrat Engage
Record version 3.3 to successfully interoperate with Avaya Business Communication
Manager Release 6.0 via an Analog trunk interface. TelStrat Engage Record can connect to
the Avaya Business Communication Manager to record and playback any conversation that
goes through the Avaya telephones via an Analog trunk.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
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Summary of Contents

Page 1 - Abstract

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Page 2 - 3. Reference Configuration

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Page 3

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Page 4 - 5.1.1. Login to BCM

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Page 5

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Page 6

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Page 7 - Manager

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Page 8

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Page 9 - 5.2.2. Login to BCM Monitor

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Page 10 - 5.2.3. Administer Resources

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Page 11 - Administer Telephony Lines

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Page 12 - 5.2.4.1 Routing Settings

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Page 14

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Page 15

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Page 16

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Page 17

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Page 18 - 6. Configuration for Engage

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Page 19

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Page 20

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Page 21 - 6.1.2. BCM Devices Tab

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Page 22 - 6.1.3. Channel Mapping Tab

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Page 23

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Page 24

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Page 25 - 6.3.1. Record All Criteria

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Page 26

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Page 27

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Page 28 - 7. Verification Steps

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Page 29 - 8. Conclusion

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Page 30 - 9. Additional References

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Page 31

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