Avaya Communication Server 1000 - IP Phone 1110 User's Guide

Nortel Communication Server 1000IP Phone 1110User GuideTitle page

About the Nortel IP Phone 111010• hearing aid compatibilityNote: Some features are not available on all telephones. Consult your system administrator

Station Control Password100Station Control PasswordSome features on your IP Phone 1110 are supported by a Station Control Password (SCPW). The SCPW su

Station Control Password1015. Press the Up/Down navigation keys to scroll up or down, and then highlight New Password.6. Press the Enter key. 7. Use t

Accessing External Server Applications102Accessing External Server ApplicationsUse External Server Applications to access a variety of applications di

Flexible Feature Codes (FFC)103Flexible Feature Codes (FFC)Use Table 10 to keep track of the FFCs that the system administrator assigns to your IP Pho

Flexible Feature Codes (FFC)104RingAgain Deactivate Virtual Office Terminal Log OffStation Control Password ChangeVirtual Office Terminal Log OnTable

Regulatory and safety information105Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information106Table 11 lists EMC compliance for various jurisdictions.Table 12: SafetyOther Safety Approvals: IEC 60950-1: ITE e

Regulatory and safety information107OtherUS/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information108

Terms you should know109Terms you should knowCalling Party Name DisplayInformation appearing on the LCD display screen, such as the caller’s name and

About the Nortel IP Phone 111011Telephone controlsTable 1: Telephone controlsNote: In some geographic regions, the IP Phone 1110 is offered with key

Terms you should know110Feature displayAn area that shows status information about the feature in use. It also displays the name and status of the act

Terms you should know111Interrupted dial toneA broken or pulsed dial tone that sounds when you access some features on your telephone.Message/InboxA f

Terms you should know112Special Prefix code (SPRE)Special codes entered using the dialpad, followed by a two-digit access code, that enable features (

Terms you should know113User interface Screen displays that interact with the end user as a result of an action or event.Visual Alerter/Message Waitin

Terms you should know114

Index115IndexAAdjusting the display screen con-trast 31Adjusting the volume 30AutoDial Transfer 73Automatic Wake-Up 98CCall features and Flexible Feat

Index116HHold key 12Hospitality features 98IIndicator status 110Information display 110Information line 110Internal Call Forward 63Interrupted dial to

Index117Services key 13, 111Shared Directory Numbers 111Soft keys 11Soft keys (self-labeled) 112Special dial tone 112Special Prefix code (SPRE) 112Spe

Index118

About the Nortel IP Phone 111012Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.In many cases, you can us

Nortel Communication Server 1000IP Phone 1110User GuideCopyright © 2007-2010, Nortel Networks. All rights reserved.LEGAL NOTICEWhile the information i

About the Nortel IP Phone 111013When your IP Phone 1110 firmware is being updated, the blue Feature Status Lamp flashes. Note: To find out if addition

About the Nortel IP Phone 111014• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)• Test Local Mode and Resume Local M

About the Nortel IP Phone 111015Telephone displayTable 1 shows the LCD screen of your IP Phone 1110.Figure 2: IP Phone 1110 LCD screenThe LCD screen o

About the Nortel IP Phone 111016Call features and Flexible Feature CodesSome features are not available on all IP Phones. Call features and Flexible F

About the Nortel IP Phone 111017To change your password (SCPW):(Services)1. Press the Services key. 2. Press the Up/Down navigation keys to scroll up

About the Nortel IP Phone 111018Note: The default configuration for Password Protection is off. To turn Password Protection on or off:1. Press the Dir

Entering and editing text19Entering and editing textYou can enter and edit text on your IP Phone 1110 using the following methods:• “Connect the compo

Entering and editing text20You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List. To edit

Entering and editing text21Entering text using the USB keyboardYou can use the USB keyboard, when connected, to enter text in the tools and graphical

Connect the components22Connect the componentsBefore you beginCAUTIONDamage to EquipmentDo not plug your IP Phone 1110 into a regular or ISDN telephon

Connect the components23Figure 3: Release the phone from the standUse the following steps to connect the components of your phone.1. Remove the stand

Connect the components24Figure 4: Remove the stand cover2. Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the

Connect the components25Figure 5: IP Phone 1110 connections3. Install the handset. Plug the end of the handset cord with the short straight section in

Connect the components26(. Plug the other end of the cable into the LAN port on the back of your PC.Figure 6: Cable routing tracks and mounting holes6

Connect the components277. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an au

Telephone features28Telephone featuresYour IP Phone 1110 has both server-based telephone features and local (telephone-based) tools. Server-based tele

Telephone features29• “Set Info” on page 34• “Diagnostics” on page 35• “Ring type...” on page 36• “Call timer” on page 37• “Live Dial Pad” on page 38•

Revision history3Revision historyJune 2010Standard 06.01. This document is up-issued to support Communication Server 1000 Release 7.0.October 2009Stan

Telephone features30Volume adjustment...To adjust the volume, press the Services key, select Telephone Options, and then select Volume adjustment…Adju

Telephone features31Contrast adjustmentTo adjust the LCD display screen contrast, press the Services key, select Telephone Options, and then select Co

Telephone features32Language...The LCD display is available in multiple languages. To choose a language, press the Services key, select Telephone Opti

Telephone features33Date/Time...Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date a

Telephone features34Local Dialpad ToneThe Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when

Telephone features35• Server Info • Location Info• Encryption InfoTo view telephone-specific information, press the Services key, select Telephone Opt

Telephone features36Viewing telephone-specific diagnostic information:Ring type...The Ring type… option configures the telephone’s ring tone. To choos

Telephone features37Call timerThe call timer measures how long you are on each call. To enable Call timer, press the Services key, select Telephone Op

Telephone features38Live Dial PadUse Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the Handsfr

Telephone features39Caller ID display orderCaller ID display order appears in 2 formats:• Number, name (default)• Name, NumberConfiguring Caller ID di

Revision history4

Telephone features40

Local tools41Local toolsYour IP Phone 1110 has both local and server-based telephone tools and features. This section discusses the various tools and

Local tools42When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit p

Local tools43• “2. Languages...” on page 43• “3. Backlight Timer” on page 441. ContrastUse the Contrast tool to adjust the contrast of the LCD display

Local tools44Note: The Telephone Options menu is synchronized with the selected language.To access the local language tool , press the Services key tw

Local tools45Adjusting the Backlight Timer:2. Using the Local Diagnostics submenuWhen you select the Local Diagnostics option from the Local tools men

Local tools46• “2. Network Diagnostic Tools” on page 46• “3. Ethernet Statistics” on page 46• “4. IP Network Statistics” on page 46• “5. DHCP Informat

Local tools475. DHCP InformationThe system administrator can use the DHCP Information menu to view DHCP related information. 6. License InformationThe

Making a call48Making a callThis section describes features associated with making a call. You can make a call from your IP Phone 1110 using any of th

Making a call49Using On-hook DialingUsing PredialUse the Predial feature to enter, preview, and edit numbers before dialing.To use Predial:1. Leave th

Contents5ContentsAbout the Nortel IP Phone 1110 . . . . . . . . . . . . . . . . . . . . . . 9Basic features . . . . . . . . . . . . . . . . . . . .

Making a call50To edit a Predial number:Using Ring AgainUse the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone

Making a call51To activate Ring Again:To call a Ring Again party when you receive notification:To deactivate Ring Again before notification:1. Dial a

Making a call52Using Last Number RedialUse the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial:Ch

Making a call53Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store,

Making a call54Using System Speed CallUse the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your tel

Answering a call55Answering a callEach incoming call causes the telephone to ring and the Message Indicator lamp to flash.To answer a call:While on an

While on an active call56To place a call on hold:To retrieve a call on hold:Transferring a callUse the Transfer feature to redirect a call to the appr

While on an active call57To return to the original call, if the transfer is incomplete:Using Timed Reminder RecallUse the Timed Reminder Recall featur

While on an active call58If the transferred call is not answered, your telephone rings:Using Call ParkUse the Call Park feature to hold temporarily (p

While on an active call59To park a call on a DN other than the System Park DN or your own DN:To park a call using the SPRE code or FFC:1. Press the Pa

Contents6Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Live Dial Pad . . . . . . . . . . . . . . .

While on an active call60To retrieve a parked call:Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number, o

While on an active call61Tracing a malicious callUse the Call Trace feature to trace nuisance calls within your system.Note: This is not a default fe

While away from your desk62While away from your deskYou can use the following features when you are away from your desk:• “Using Call Forward” on page

While away from your desk63To deactivate Call Forward:To reinstate Call Forward to the same number:Using Internal Call ForwardUse Internal Call Forwar

While away from your desk64To deactivate Internal Call Forward:Using Remote Call ForwardUse the Remote Call Forward feature (from any telephone other

While away from your desk65To deactivate Remote Call Forward:5. Choose one of the following:— Dial your DN.— To forward calls to the previous call for

While away from your desk66Securing your telephoneUse the Electronic Lock feature to prevent others from making calls from your telephone. The Electro

While away from your desk67To unlock your telephone:1. Lift the handset.2. Dial the Electronic Lock Deactivate FFC.3. Dial your Station Control Passwo

Talking with more than one person68Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person69Setting up a conference callUse the Conference feature to set up a conference call for a maximum of three or six pe

Contents7Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55While on an active call . . . . . . . . . . . . . .

Talking with more than one person70Using Group CallUse the Group Call feature to automatically call members of a predefined group, one at a time, unti

Talking with more than one person71To answer a group call: To end a group call: 1. Lift the handset. Note the following about notification tones:— If

Working without interruption72Working without interruptionThis section describes the Activating Make Set Busy feature, which provides uninterrupted wo

Additional call features73Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features74Charging a call or charging a forced callUse the Call Charge feature to charge a call to a specific account. The Forced Char

Additional call features75To charge a call in progress:To charge a call to an account when you transfer a call: 1. Choose one of the following:—Press

Additional call features76To charge a call to an account when you add someone to a conference call:2. Choose one of the following:— Press the Charge c

Additional call features77Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use

Additional call features78Using Forced Camp-onUse the Forced Camp-on feature to automatically ring another telephone (internal or external) immediatel

Additional call features79Answering a call camped-on to your extension:1. Enter the Override FFC, to initiate a Forced Camp-on.Note: The person you ca

Contents8Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 84Secure Communication . . . . . . . . . . . . . . . . . . .

Additional call features80Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy sig

Additional call features81To use Privacy Release in an established state:Using Radio Page Use the Radio Page feature to page a person and stay on the

Additional call features82To use Automatic Post-selection: The called party is either busy on the telephone or away from their desk. To page the calle

Additional call features83To answer a Radio Page:If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is

Additional phone features84Additional phone featuresThe following features are described in this section:• “Secure Communication” on page 84• “Using V

Additional phone features85You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model. Table

Additional phone features86Logging in to Virtual OfficeIf the IP Phone is configured for Virtual Office, the Virtual soft key is displayed, as shown i

Additional phone features87Using Virtual Office on your Remote telephoneBecause the display characteristics, including size, vary from one IP Phone mo

Additional phone features88Figure 8: IP Phone 1120E logged in to an IP Phone 1110

Additional phone features89Figure 9 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone.Figure 9: Logged in to an IP

About the Nortel IP Phone 11109About the Nortel IP Phone 1110The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a

Additional phone features90Figure 10 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone.Figure 10: Logged in to a

Additional phone features91Figure 11: Office phone displays the message Logged OutWhen activated for Virtual Office by a Remote telephone, your Office

Additional phone features92To regain operation of a telephone being used for Virtual Office:Logging out of Virtual OfficeTo log out of Virtual Office,

Additional phone features93can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Phone display when not logged in

Additional phone features94Locked from Login Three failed attempts to enter the correct Station Control Password.Wait one hour for the lock to clear a

Additional phone features95Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) provides a means of extending CS 1000 Release 4.5 features to o

Additional phone features96• Using Test Local Mode• Using Resume Normal Mode• Troubleshooting MG 1000BUsing Test Local ModeUse Test Local Mode to chec

Additional phone features97Troubleshooting MG 1000BThe MG 1000B can display error messages on-screen. Table 9 lists error messages and describes actio

Using Hospitality features98Using Hospitality featuresHospitality features are intended for hotel operations. The following features are discussed in

Using Hospitality features99To cancel an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:1. Lift the handset. 2. Dial the Aut