Avaya IP Phone 2002 for Nortel Communication Server 1000 User's Guide

Nortel Communication Server 1000IP Phone 2002User GuideTitle page

Contents10

Additional call features100Answering a call camped-on to your extension:1. Choose one of the following:— Press the Override key.— Enter the Override F

Additional call features101Overriding a busy signalUse the Override feature to override a busy signal and interrupt another call.To override a busy or

Additional call features102Using Privacy ReleaseUse the Privacy Release feature so that one or more people who share your DN can join a call.To use Pr

Additional call features103To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called

Additional call features104To answer a Radio Page:If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system i

Additional call features105To respond to a voice call:Your telephone rings once and the caller's voice transmits through your speaker. Lift the h

Additional telephone features106Additional telephone featuresThe following features are described in this section:• “Using the Personal Directory” on

Additional telephone features107To edit an entry:2. Press the Next soft key.3. Use the dialpad to enter the telephone number.4. Press the Next soft ke

Additional telephone features108To delete an entry:To search for an entry:3. Choose one of the following:— Press the Done soft key to save the changes

Additional telephone features109Using the Callers ListThe Callers List feature logs all incoming calls. Callers List can store up to 100 entries in th

About the Nortel IP Phone 200211About the Nortel IP Phone 2002The Nortel IP Phone 2002 brings voice and data to the desktop by connecting directly to

Additional telephone features110To dial an entry:To delete an entry:To delete the entire Callers List:1. Press the Up/Down navigation keys to scroll a

Additional telephone features111Using the Redial ListThe Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the li

Additional telephone features112To delete an entry:To delete the entire Redial List:.2. Press the Dial soft key.1. Press the Up/Down navigation keys t

Additional telephone features113Using Virtual OfficeIf you are going to be away from your office telephone, use the Virtual Office feature to transfer

Additional telephone features1143. Press the Select soft key.4. At the prompt, enter your User ID. 5. Press the Select soft key. 6. At the prompt, ent

Additional telephone features115Using Virtual Office on your remote telephoneThe following figures show various IP Phones logged on to an IP Phone 200

Additional telephone features116Figure 7: Logged on to an IP Phone 2002 using an IP Softphone 2050A user information line appears on all displays list

Additional telephone features117Logging out of Virtual OfficeTo log out from a remote telephone:2. To use your office telephone as the remote telephon

Additional telephone features118Troubleshooting Virtual OfficeVirtual Office can display error messages on-screen. Table 3 lists error messages and ac

Additional telephone features119Locked from Login Three failed attempts to enter the correct Station Control Password.Wait one hour for the lock to cl

About the Nortel IP Phone 200212IP Phone 2002 modelsThere are two models of the IP Phone 2002, referred to as Phase 1 and Phase 2. The Phase 2 models

Additional telephone features120Using Media Gateway 1000BThe Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.Normal ModeT

Additional telephone features121Using Test Local ModeUse Test Local Mode to check local mode functionality (make and receive telephone calls). This is

Additional telephone features122Troubleshooting MG 1000BMG 1000B can display error messages on-screen. Table 4 lists error messages and actions to cor

Using Hospitality features123Using Hospitality featuresHospitality features are intended for hotel operations. The following features are discussed in

Using Hospitality features124To quit an Automatic Wake-Up call:To verify the time for the Automatic Wake-Up call:4. Press the Goodbye key.1. Lift the

Using Hospitality features125Activating Message RegistrationUse the Message Registration feature to read, change, or reset the meters that log your ho

Using Hospitality features126To reset a meter to zero:4. Press the * key.5. Press the Message Registration key.1. Press the Message Registration key.2

Using Hospitality features127Using Maid IdentificationUse the Maid Identification feature to track the cleaning status of rooms. The maid enters the i

Using Hospitality features128Displaying Room StatusUse the Room Status feature to view the status of a room using the Display Module.To read the statu

Using Hospitality features129Changing the status of a room:3. Press the Room Status key.1. Press the Room Status key.2. Dial the DN for the room. The

About the Nortel IP Phone 200213—Quit— Directory— Message (Inbox)— Outbox/Shift (reserved for future development)— Services— Expand to PC • four call

Using Hospitality features1304. Press the Room Status key.

Access External Server Applications131Access External Server ApplicationsUse External Server Applications to access a variety of applications directly

Flexible Feature Codes (FFC)132Flexible Feature Codes (FFC)Use Table 5 to keep track of the FFCs assigned by your system administrator. Table 5: Flexi

Flexible Feature Codes (FFC)133RingAgain Deactivate Virtual Office Terminal Log OffStation Control Password ChangeVirtual Office Terminal Log OnTable

Accessories134AccessoriesIP Phone Key Expansion ModuleThe Nortel IP Phone Key Expansion Module (KEM) is an optional hardware module that provides addi

Regulatory and safety information135Regulatory and safety informationThis equipment has been tested and found to comply with the limits for a Class B

Regulatory and safety information136Table 6 lists EMC compliance for various jurisdictions.Table 7: SafetyOther Safety Approvals: IEC 60950-1: ITE equ

Regulatory and safety information137OtherUS/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68This equipment complies with the CE Marking requ

Regulatory and safety information138

Terms you should know139Terms you should knowAttendant A telephone operator in your organization.AutoDialA telephone number programmed on the AutoDial

About the Nortel IP Phone 200214Telephone displayYour IP Phone 2002 has three display areas:• The upper display area is used for user-defined feature

Terms you should know140Directory keyEnables access to Corporate Directory, Personal Directory, Redial List, and Callers List.Directory Number (DN)A n

Terms you should know141Headset keyA fixed key used to answer a call using the headset.Hold keyA fixed key used to place an active call on hold.Inform

Terms you should know142More...An option that allows access to the multiple layers of the soft keys. Soft keys are the four keys located directly belo

Terms you should know143Primary directory numberThe main extension number on your telephone. Private LineA feature that can be assigned to your teleph

Terms you should know144Soft keysA set of keys programmed by your system administrator. These four keys located directly below the display area have f

Terms you should know145User interface Screen displays that interact with the end user as a result of an action or event.Volume control barA rocker ba

Terms you should know146

Index147IndexAAbout the IP Phone 2002 11Answer a call 65Attendant 139Attendant Recall 69AutoDial 58, 139AutoDial Transfer 92Automatic Wake-Up 123BBasi

Index148Expand to PC key 19, 140External server applications 131FFastbusy signal 140Feature display 140Fixed key 140Flexible Feature Code (FFC) 76, 14

Index149PPage Meet-me code 102Paging tone 142Password Admin 142Personal Directory 53, 142Place a call on hold 66Predial feature 56Primary directory nu

About the Nortel IP Phone 200215Figure 3: IP Phone 2002Telephone controlsNote: Some IP Phone 2002 phones are equipped with optional key caps. Text in

Index150Volume adjustment 30Volume control bar 15, 145

Nortel Communication Server 1000IP Phone 2002User GuideCopyright © 2007–2009 Nortel Networks. All rights reserved.The information in this document is

About the Nortel IP Phone 200216A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD indicates that the line is

About the Nortel IP Phone 200217Press the Services key and use the navigation keys to access the following items:• Telephone Options:— Volume adjustme

About the Nortel IP Phone 200218Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the head

About the Nortel IP Phone 200219When a message is left for the user, the Message Waiting Indicator (MWI) flashes. Also, this indicator flashes to indi

About the Nortel IP Phone 200220Call features and Flexible Feature CodesSystem administration is required for call features and Flexible Feature Codes

About the Nortel IP Phone 200221To change your SCPW:(Services)1. Press the Services key. 2. Press the Up/Down navigation keys to scroll and highlight

About the Nortel IP Phone 200222Note: The default configuration for Password Protection is off. To turn Password Protection on or off:8. Press the Sel

About the Nortel IP Phone 2002236. Choose one of the following soft keys:— Yes to accept the selection.— No to return to the Directory menu.7. Press t

Entering and editing text24Entering and editing textYou can enter and edit text on your IP Phone 2002 using the following methods:• Enter and edit tex

Entering and editing text257. Press the Choose soft key to select a symbol.8. Press the Next soft key to submit your changes.Table 2 describes the sof

Connecting the components26Connecting the componentsBefore you beginConnecting the components of the telephone1. Connect one end of the handset cord t

Connecting the components27Figure 4 shows connections on the IP Phone 2002.Figure 4: IP Phone connections

Configuring options28Configuring optionsThe IP Phone 2002 Services menu lists the following submenus:•The Telephone Options menu is used by you or you

Configuring options29• “Configuring Live Dialpad” on page 32 • “Selecting date and time format” on page 33• “Enabling OnHook Default Path” on page 34•

Revision history3Revision historyJanuary 2009Standard 01.04.This document is up-issued to support Communication Server Release 5.0.This document inclu

Configuring options30Adjusting volumeTo adjust the volume, press the Services key, select Telephone Options, and select Volume adjustment… from the me

Configuring options31Adjusting the display screen contrastTo adjust the display screen contrast, press the Services key, select Telephone Options, and

Configuring options32Selecting a LanguageThe display is available in multiple languages. To choose a language, press the Services key, select Telephon

Configuring options33Note: Live Dialpad automatically activates the primary DN key.To configure Live Dialpad, press the Services key, select Telephone

Configuring options34To select a date and time format:Enabling OnHook Default PathUsing the OnHook Default Path option, you can use a headset or the H

Configuring options35Enabling and disabling Call TimerThe call timer measures how long you are on each call. To enable or disable the call timer, pres

Configuring options36Choosing a Local Dialpad ToneThe Local Dialpad Tone option produces dual-tone multifrequency (DTMF) sounds, a single tone, or no

Configuring options37To select a Ring type:Changing feature key labelsThe Change feature key label option renames the label displayed next to each fea

Configuring options38To rename the labels:To restore default labels, press the Services key, select Telephone Options, and select Change feature key l

Configuring options39Viewing telephone informationThe following telephone-specific information appears in the Set Info option:• General Info• Set IP I

Revision history4September 2004Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.0.October 2003Standard

Configuring options40To view telephone information:Configuring call log options Use the call log option to configure the following preferences: • “Con

Configuring options41Configuring New Call indicationYou can configure the IP Phone 2002 to display a message to indicate that a new incoming call has

Configuring options42Configuring Preferred Name MatchYou can configure the IP Phone 2002 to display the name of the caller as defined in your Personal

Configuring options43Configuring Area Code SetupUse the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an are

Configuring options44To edit area code display:3. Press the Up/Down navigation keys to scroll and highlight one of the following:— Area Code # 1— Area

Configuring options45Configuring Name display formatYou can configure the IP Phone 2002 to display the name of the incoming calling party in the follo

Configuring options46To configure the Name display format:1. Press the Up/Down navigation keys to scroll and highlight Name display format.2. Press th

Making a call47Making a callThis section describes the features associated with making a call. You can make a call from an IP Phone 2002: • “Using off

Making a call48Using on-hook dialingUse on-hook dialing to dial a number before lifting the handsetor3. To terminate the call, choose one of the follo

Making a call49Using Handsfree dialingUse Handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on a

Contents5ContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5About the Nortel IP Phone 2002 . . . .

Making a call50To switch from Handsfree to Handset mode:To switch from Handset to Handsfree mode:To use a Headset:To switch from Handsfree to Headset:

Making a call51Using Live DialpadUse Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset, press the handsf

Making a call52about each entry, and dial Corporate Directory numbers.To use Corporate Directory, press the Directory key and select Corporate Directo

Making a call53Making a call using the Personal DirectoryUsing the Personal Directory feature, you can store a maximum of 100 entries consisting of na

Making a call54Making a call using the Callers ListThe Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers hav

Making a call55Making a call using the Redial ListThe Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers. To

Making a call56Using PredialUse the Predial feature to enter, preview, and edit numbers before dialing.To use Predial:3. Choose one of the following:—

Making a call57To edit a Predial number:1. Use the dialpad to enter the number.2. Choose one of the following:— To erase all numbers, press the Clear

Making a call58Using AutodialUse the Autodial feature to display, store, and automatically dial telephone numbers.To store an Autodial number:To displ

Making a call59To use AutoDial:Using Ring AgainUse the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings aft

Contents6Choosing a Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . 36Choosing a Ring type . . . . . . . . . . . . . . . . . . . . . . . .

Making a call60To call a Ring Again party after you receive notification:To deactivate Ring Again before notification:Using Last Number RedialUse the

Making a call61Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store,

Making a call62To make a speed call:Using System Speed CallUse the System Speed Call feature to dial speed call codes that override dialing restrictio

Making a call63Using Hot LineUse the Hot Line feature to automatically dial a specific number. To use Hot Line:Using IntercomUse the Intercom feature

Making a call64To answer an Intercom call while on a line other than your Intercom group line: or1. Choose one of the following keys:—Press the Hold k

Answering a call65Answering a callEach incoming call causes the telephone to ring, the LCD indicator beside the Line (DN) key to flash, and the mess

While on an active call66While on an active callThis section describes the following features available during an active call:• “Placing a call on hol

While on an active call67Transferring a callUse the Transfer feature to redirect a call to the appropriate person.To use the Transfer feature to direc

While on an active call68Using Timed Reminder RecallUse the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not an

While on an active call69If the transferred call is not answered and your telephone rings:Using Attendant RecallUse the Attendant Recall feature to co

Contents7Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65While on an active call . . . . . . . . . . . . . .

While on an active call70Using Call ParkUse the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park d

While on an active call71To park a call using the SPRE code or FFC:To retrieve a parked call:1. Choose one of the following:— Press the Transfer soft

While on an active call72Recording a Calling Party NumberUse the Calling Party Number feature to record a caller’s number or to charge a call to an ac

While on an active call73Displaying incoming call informationUse the Display feature to display a second incoming caller’s number and name (if availab

While on an active call74To use Call Trace without a call trace key: 1. Choose one of the following:— Press the Transfer soft key. — Press the Confere

Incoming calls75Incoming callsYou can use the following features when you have an incoming call:• “Using Automatic Answerback” on page 75• “Using Call

Incoming calls76Using Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group.To

Incoming calls77Using Call WaitingThe Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold w

Incoming calls78To return to the first telephone call:If you do not have a Call Waiting key:1. Choose one of the following:— Press the Hold key to put

While away from your desk79While away from your deskYou can use the following features if you are going to be away from your desk:• “Using Call Forwar

Contents8Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Using Autodial Transfer . . . . . . . . . . . . . . . .

While away from your desk80To deactivate call forward:To reinstate call forward to the same number:Using Internal Call ForwardUse Internal Call Forwar

While away from your desk81To deactivate internal call forward:To reinstate call forward to the same number:Using Remote Call ForwardUse the Remote Ca

While away from your desk82To deactivate remote call forward:3. Dial the Remote Call Forward Activate FFC to activate the feature.4. Dial your Station

While away from your desk83Securing your telephoneUse the electronic lock feature to prevent others from making calls from your telephone. The electro

While away from your desk84To unlock your telephone:or4. Choose one of the following:— If dialing locally, press the Goodbye key.— If dialing the FFC

Talking with more than one person85Talking with more than one personUse the following features to enable conversations between more than two people:•

Talking with more than one person86Setting up a conference callUse the conference feature to set up a conference call. The maximum number of people th

Talking with more than one person87Using the Conferee Selectable Displayand Disconnect featureUse the conferee selectable display and disconnect featu

Talking with more than one person88Using Group CallUse the group call feature to automatically call members of a predefined group, one at a time, unti

Talking with more than one person89To answer a group call: 2. Press the Group Call key or enter the Group Call FFC.— The feature automatically calls a

Contents9Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 127Displaying Room Status . . . . . . . . . . . . . . . .

Talking with more than one person90To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call ter

Working without interruption91Working without interruptionThis section describes the activating make set busy feature, which provides uninterrupted wo

Additional call features92Additional call featuresContact your system administrator to determine if the following call features are available on your

Additional call features93Using the Buzz featureUse the Buzz feature to notify another person of a call, a visitor, or a request. If two telephones ar

Additional call features94Using Centrex/Exchange Line Switchhook FlashUse the Centrex/Exchange Line Switchhook Flash feature during an established cal

Additional call features95Charging a call or charging a forced callUse the call charge feature to charge a call to a specific account. The forced char

Additional call features96To charge a call to an account when you transfer a call:2. Choose one of the following:— Press the Charge soft key. — Dial t

Additional call features97To charge a call to an account when you add someone to a conference call:4. After the dial tone, dial the number to where th

Additional call features98Using Enhanced OverrideUse the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use

Additional call features99Using Forced Camp-on featureUse the Forced Camp-on feature to automatically ring another telephone (internal or external) im