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Avaya IP Softphone 2050 Call Center manuals

Owner’s manuals and user’s guides for IP phones Avaya IP Softphone 2050 Call Center.
We providing 3 pdf manuals Avaya IP Softphone 2050 Call Center for download free by document types: User's Guide


Avaya IP Softphone 2050 Call Center User's Guide (44 pages)


Brand: Avaya | Category: IP phones | Size: 1.08 MB |

 

Table of contents

IP Softphone 2050

1

Title page

2

Revision history

3

Contents

5

Components

8

Local Directory window

9

Settings window

9

IP Softphone 2050 overview

10

Call Control window

11

Hot keys

16

Removing a Hot Key

17

System tray icon and menu

18

Local Directory

20

Directory entry management

21

CS 1000 Directory

22

Agent and Supervisor features

24

Queue Assignments

25

Logging out an agent

28

Agent features

29

Using Force Call

30

Using Activity Code

30

Using Emergency

31

Using NotReady

31

Contacting your supervisor

32

Supervisor features

34

Using Answer Emergency

35

Using Call Agent

36

Using Interflow

36

Using Night Service

36

Using Observe

37

Using Display Agent Status

38

Using Display Queue

39

Avaya IP Softphone 2050 Call Center User's Guide (54 pages)


Brand: Avaya | Category: IP phones | Size: 0.61 MB |

 

Table of contents

IP Softphone 2050

1

Title page

2

GNU GENERAL PUBLIC LICENSE

3

MODIFICATION

4

NO WARRANTY

7

END OF TERMS AND CONDITIONS

7

Revision history

10

Contents

12

IP Softphone 2050 overview

15

Components

17

System tray icon and menu

18

Expansion Module

18

Call Control window

19

Accessibility Interface

21

Hot keys

24

Adding a hot key

25

IP Softphone 2050 Directories

27

Directory entry management

28

CS 1000 Directory

29

Agent and Supervisor features

31

Logging in without Agent ID

32

Logging in with Agent ID

32

Queue Assignments

33

Logging out an agent

36

Agent features

37

Answering ACD calls

38

Using Force Call

38

Using Activity Code

39

Using Emergency

40

Using NotReady

40

Contacting your supervisor

41

Supervisor features

43

Using Agent key

44

Using Answer Emergency

44

Using Call Agent

45

Using Interflow

45

Using Night Service

45

Using Observe

46

Using Display Agent Status

47

Using Display Queue

48

Avaya IP Softphone 2050 Call Center User's Guide (50 pages)


Brand: Avaya | Category: IP phones | Size: 0.45 MB |

 

Table of contents

IP Softphone 2050

1

Title page

2

Revision history

3

Contents

6

IP Softphone 2050 overview

10

System tray icon and menu

12

Expansion Module

12

Call Control window

15

Accessibility Interface

16

Hot keys

19

Removing a Hot Key

20

Local Directory

23

Directory entry management

24

CS 1000 Directory

25

Agent and Supervisor features

27

Logging in without Agent ID

28

Logging in with Agent ID

28

Queue Assignments

29

Logging out an agent

32

Agent features

33

Answering ACD calls

34

Using Force Call

34

Using Activity Code

35

Using Emergency

36

Using NotReady

36

Contacting your supervisor

37

Using Call Agent

41

Using Interflow

41

Using Night Service

41

Using Observe

42

Using Display Agent Status

43

Using Display Queue

44

Supervisor features

45




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