Avaya VoIP Monitoring Manager Release 3.0 Configuration User Manual

Avaya VoIP Monitoring ManagerRelease 3.0Configuration555-233-510Issue 6June 2005

Preface10 Avaya VoIP Monitoring Manager Release 3.0 Configuration Customized Management Solutions for Avaya Integrated ManagementThe Integrated Manage

Support ResourcesIssue 6 June 2005 11 Avaya Contact InformationTable 1 and Table 2 provide contact information that you may use if you need assistance

Preface12 Avaya VoIP Monitoring Manager Release 3.0 Configuration Product DocumentationThe latest version of Avaya Integrated Management product docum

Issue 6 June 2005 13 Chapter 1: OverviewWhat is Avaya Voice Over IP Monitoring Manager?Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality

Overview14 Avaya VoIP Monitoring Manager Release 3.0 Configuration Avaya VoIP Monitoring Manager ComponentsThe Avaya VoIP Monitoring Manager incorpora

Avaya VoIP Monitoring Manager ComponentsIssue 6 June 2005 15 Avaya VoIP Monitoring Manager ClientThe Avaya VoIP Monitoring Manager Client provides the

Overview16 Avaya VoIP Monitoring Manager Release 3.0 Configuration

Issue 6 June 2005 17 Chapter 2: Using Avaya VoIP Monitoring ManagerOverviewThis chapter describes how to ● start the Avaya VoIP Monitoring Manager Ser

Using Avaya VoIP Monitoring Manager18 Avaya VoIP Monitoring Manager Release 3.0 Configuration 4. Click the OK button.The About dialog box appears and

Starting the Avaya VoIP Monitoring Manager Web ClientIssue 6 June 2005 19 Starting the Avaya VoIP Monitoring Manager Web ClientThe Avaya VoIP Monitori

Copyright 2005, Avaya Inc.All Rights ReservedNoticeEvery effort was made to ensure that the information in this document was complete and accurate at

Using Avaya VoIP Monitoring Manager20 Avaya VoIP Monitoring Manager Release 3.0 Configuration Searching for EndpointsYou can search for endpoints acti

Viewing the Session DataIssue 6 June 2005 21 ● Summary Media Gateway Link ReportsSummary Media Gateway Link Reports display the aggregate QoS data of

Using Avaya VoIP Monitoring Manager22 Avaya VoIP Monitoring Manager Release 3.0 Configuration To view sessions in a report, perform the following step

Changing the VoIP Monitoring Manager Server SettingsIssue 6 June 2005 23 Changing the VoIP Monitoring Manager Server SettingsData that is reported dep

Using Avaya VoIP Monitoring Manager24 Avaya VoIP Monitoring Manager Release 3.0 Configuration Call TrapsA Call Trap (also referred to as a Call Alarm)

Issue 6 June 2005 25 Chapter 3: Interpreting ReportsOverviewThis chapter describes how to interpret the Avaya VoIP Monitoring Manager reports.Endpoint

Interpreting Reports26 Avaya VoIP Monitoring Manager Release 3.0 Configuration Figure 1: Summary Report Table 4: Values for the Summary ReportsGaugesA

Endpoint ReportsIssue 6 June 2005 27 Interpreting Detailed Reports for EndpointsFigure 2 shows a sample Detailed Report for an endpoint. Detailed Repo

Interpreting Reports28 Avaya VoIP Monitoring Manager Release 3.0 Configuration Figure 2: Detailed ReportTable 5 describes the values for each of the t

Media Gateway Link ReportsIssue 6 June 2005 29 Media Gateway Link ReportsYou can generate the following reports for media gateways:● Summary Media Gat

Electromagnetic Compatibility (EMC) StandardsThis product complies with and conforms to the following international EMC standards and all relevant nat

Interpreting Reports30 Avaya VoIP Monitoring Manager Release 3.0 Configuration Figure 3: Summary Media Gateway Link ReportInterpreting Detailed Media

Media Gateway Link ReportsIssue 6 June 2005 31 Figure 4: Detailed Media Gateway Link ReportInterpreting Trace Routes Media Gateway Link ReportsThe Tra

Interpreting Reports32 Avaya VoIP Monitoring Manager Release 3.0 Configuration Figure 5: Trace Routes Media Gateway Link ReportDifference Between Endp

Issue 6 June 2005 33Glossary802.1 The 802.1p and 8021Q metrics represents the value of incoming RTP packets of the 802.1ptag field and the 802.1Q tag

Child Endpoint34 Avaya VoIP Monitoring Manager Release 3.0 Configuration● Gateway Board gwp@<IP address>● Gateway Box gwt@<IP address>Chil

IntervalIssue 6 June 2005 35GGatekeeper The Gatekeeper column in the Session Table displays the telephony switch that manage/administers the endpoint.

Jitter36 Avaya VoIP Monitoring Manager Release 3.0 ConfigurationJJitter Jitter is a measure of variance in the time it takes for communications to tra

Parent EndpointIssue 6 June 2005 37MMaximum Jitter The Maximum Jitter metric represents the maximum value of jitter seen in the RTCP reporting interva

ParticipantID38 Avaya VoIP Monitoring Manager Release 3.0 ConfigurationParticipantID The ParticipantID column assigns a unique identifier to each part

RSVP StatusIssue 6 June 2005 39Real-Time Transport Protocol (RTP)Real-Time Transport Protocol is the protocol used for transmitting real-time data. Fo

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requ

RTCP Listen Port40 Avaya VoIP Monitoring Manager Release 3.0 ConfigurationThe RSVP status can be:● Unknown: Information about the RSVP status was not

Time-To-Live (TTL)Issue 6 June 2005 41Silence Suppression In Voice over IP (VoIP), silence suppression is a method of detecting the silence in audio

TOOL42 Avaya VoIP Monitoring Manager Release 3.0 ConfigurationThe initial TTL value is set, usually by a system default, in a field of the IP packet h

Issue 6 June 2005 43 IndexIndexSymbols>, meaning of in text . . . . . . . . . . . . . . . . . 7Numerical802.1D . . . . . . .

44 Avaya VoIP Monitoring Manager Release 3.0 Configuration IndexMmatchphone number, network address, QoS . . . . . . 13Maximum Jitter . . .

Issue 6 June 2005 5Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Purpose. . . .

Contents6 Avaya VoIP Monitoring Manager Release 3.0 ConfigurationChapter 3: Interpreting Reports . . . . . . . . . . . . . . . . .

Issue 6 June 2005 7 PrefacePurposeThe purpose of this book is to provide the following information:● An overview of Avaya VoIP Monitoring Manager capa

Preface8 Avaya VoIP Monitoring Manager Release 3.0 Configuration Support ResourcesAvaya provides a variety of planning, consulting, and technical serv

Support ResourcesIssue 6 June 2005 9 ● Data Network Implementation Engineering (formerly RNIS)The Data Network Implementation Engineering team impleme