Avaya BCM 3.6 User's Guide

Part No. P0609619 02April 13, 2004Business Communications Manager 3.6 Upgrade Guide For systems running:• BCM 3.0 RC 2.2 version 4• BCM 3.0.1 Build 7

6 Chapter 1 Before you begin this upgradeP0609619 02• Ensure that FTP service is enabled on the Business Communications Manager and can be start

Chapter 1 Before you begin this upgrade 7Business Communications Manager 3.6 Upgrade Guide• Application requirements— Log out of any VNC, Telnet, Pu

8 Chapter 1 Before you begin this upgradeP0609619 02• Private Received Number lengths and OLIs: BCM 3.6 software differentiates between public a

Chapter 1 Before you begin this upgrade 9Business Communications Manager 3.6 Upgrade GuideUpgrade overviewThe over all upgrade process is similar fo

10 Chapter 1 Before you begin this upgradeP0609619 02During upgrade“Voice inventory service” describes how to start the voice inventory service,

Chapter 1 Before you begin this upgrade 11Business Communications Manager 3.6 Upgrade GuidePost-upgrade activitiesThe following section contains a l

12 Chapter 1 Before you begin this upgradeP0609619 02• Remote files: Re-enter any non-default files or programs that you noted before the upgrad

Chapter 1 Before you begin this upgrade 13Business Communications Manager 3.6 Upgrade Guide— If you will be sending fax messages from your wired sys

14 Chapter 1 Before you begin this upgradeP0609619 02— Universal Power Supply: If your system has a UPS, reconfigure the UPS to the serial port

Chapter 1 Before you begin this upgrade 15Business Communications Manager 3.6 Upgrade GuidePost-upgrade: Upgrading clientsAfter you upgrade Business

2P0609619 02How to get helpIf you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support.USA and CanadaAuthorized Distri

16 Chapter 1 Before you begin this upgradeP0609619 02Core feature changes for BCM 3.6The following core telephony features have been added for t

17Business Communications Manager 3.6 Upgrade GuideChapter 2Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6Use this document to guide you through

18 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02Pre-upgrade readiness checkUse this flowchart to ensure that your sy

Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6 19Business Communications Manager 3.6 Upgrade GuideUpgrade application overviewThe Bu

20 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02Performing the upgradeYou are now ready to start the upgrade.1 Inser

Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6 21Business Communications Manager 3.6 Upgrade Guide3 Click the I Accept button to pro

22 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02Figure 4 Enter upgrade keycode7 Enter the keycode you obtained for

Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6 23Business Communications Manager 3.6 Upgrade GuideThe wizard provides indicators of

24 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02You will receive the following dialog box to confirm that you really

Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6 25Business Communications Manager 3.6 Upgrade GuideAs each step of the upgrade comple

3Business Communications Manager 3.6 Upgrade GuideIndonesia 0018-036-1004 Japan 0120-332-533 Malaysia 1800-805-380 New Zealand 0800-449-716 Philippine

26 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02After the files transfer from the first CD, you are prompted to remo

Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6 27Business Communications Manager 3.6 Upgrade GuideFigure 8 Upgrade progression aft

28 Chapter 2 Upgrading a BCM 3.0, 3.0.1, or 3.5 system to BCM 3.6P0609619 02Figure 10 Successful upgrade completion indicator12 Click OK to ex

29Business Communications Manager 3.6 Upgrade GuideChapter 3Upgrading pre-release BCM 3.6 softwareUse this document to guide you through the steps tha

30 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02Pre-upgrade readiness checkUse this flowchart to ensure that your system is ready

Chapter 3 Upgrading pre-release BCM 3.6 software 31Business Communications Manager 3.6 Upgrade GuideUpgrade application overviewThe Business Communi

32 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02Performing the upgradeYou are now ready to start the upgrade.1 Insert the upgrade

Chapter 3 Upgrading pre-release BCM 3.6 software 33Business Communications Manager 3.6 Upgrade GuideFigure 13 Identifying the system you want to u

34 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02Figure 14 Enter upgrade keycode7 Enter the keycode you obtained for your system,

Chapter 3 Upgrading pre-release BCM 3.6 software 35Business Communications Manager 3.6 Upgrade GuideThe wizard provides indicators of various activi

4P0609619 02

36 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02Figure 16 Upgrade action screenAs each step of the upgrade completes, a checkmar

Chapter 3 Upgrading pre-release BCM 3.6 software 37Business Communications Manager 3.6 Upgrade GuideFigure 17 Completed actions turn greenThe Over

38 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02After the files transfer from the first CD, you are prompted to remove the first C

Chapter 3 Upgrading pre-release BCM 3.6 software 39Business Communications Manager 3.6 Upgrade GuideFigure 18 Upgrade progression after files inst

40 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02When the upgrade completes, you will receive the following dialog box and the Over

Chapter 3 Upgrading pre-release BCM 3.6 software 41Business Communications Manager 3.6 Upgrade Guide13 Click on the close box at the right upper cor

42 Chapter 3 Upgrading pre-release BCM 3.6 softwareP0609619 02

43Business Communications Manager 3.6 Upgrade GuideChapter 4Troubleshooting Upgrade errorsThere are a number of possible error conditions that may occ

44 Chapter 4 Troubleshooting Upgrade errorsP0609619 02The following disk space is required:C: 140 MBD: 300 MBE: 200 MB Recommended Action: If you

Chapter 4 Troubleshooting Upgrade errors 45Business Communications Manager 3.6 Upgrade Guide• if the FTP server fails to start with a three-minute

1Business Communications Manager 3.6 Upgrade GuideContentsHow to get help 2Chapter 1Before you begin this upgrade 3How to use this upgrade guide 3Fi

46 Chapter 4 Troubleshooting Upgrade errorsP0609619 02You can check on the status of the PEC cards on the Unified Manager. This information is fo

Chapter 4 Troubleshooting Upgrade errors 47Business Communications Manager 3.6 Upgrade Guide• if your hard disk is incorrectly partitioned:The BCM

48 Chapter 4 Troubleshooting Upgrade errorsP0609619 02• if the application could not get a complete response from the Business Communications Man

Chapter 4 Troubleshooting Upgrade errors 49Business Communications Manager 3.6 Upgrade GuideFile Transfer• if the files failed to transfer to the

50 Chapter 4 Troubleshooting Upgrade errorsP0609619 02• if an unexpected error occurs during the upgrade process, you may see one of the followin

2P0609619 02Upgrade application overview 31Performing the upgrade 32Chapter 4Troubleshooting Upgrade errors 43Upgrade Startup 43Business Communica

3Business Communications Manager 3.6 Upgrade GuideChapter 1Before you begin this upgradeUse this document to guide you through the steps that are requ

4 Chapter 1 Before you begin this upgradeP0609619 02Which upgrade do I do?There are two upgrade paths, based on the software and hardware curren

Chapter 1 Before you begin this upgrade 5Business Communications Manager 3.6 Upgrade GuideBusiness Communications Manager pre-upgrade requirementsTh