Avaya B5800 User Manual

Implementing Embedded Voicemail forAvaya B5800 Branch GatewayRelease 6.218-604098Issue 1June 2012

Locale selected in Manager Fallback LanguagesArgentina (ess) esp > eng > enuBahrain (arh) ara > eng > enuBelgium–French (frb) fra > frc

Locale selected in Manager Fallback LanguagesSwedish (sve) eng > enuSwitzerland–French (frs) engSwitzerland–German (des) deu > eng > enuSwitz

ManagementThe primary method for configuring and managing the branches in a B5800 Branch Gatewaysystem is centrally using Avaya Aura® System Manager R

Related resourcesRelated documentsEnsure that you have read this document before starting the installation. Additional documentsyou may need to consul

Embedded Voicemail overview14 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 2: Embedded VoicemailimplementationEmbedded Voicemail uses the System SD card that is installed in the B5800 Branch Gateway control unit.Inst

2. Configure Embedded Voicemail to set features such as number of voicemail portsthat are licensed for the system, Maximum Record Time, and Locale. Se

You can also reload languages that are already installed on the System SD card. For example,you can reload languages if new prompts have been added in

3. In the IP Office Upgrade Wizard window, click the check box for the appropriatesystem.4. Click Upgrade.5. Click the Upload System Files check box t

Manager administration feature for the branch” in Implementing the B5800 Branch Gatewayfor an Avaya Aura® Configuration, document number 18-603853.Pro

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

Note:Fields applicable to this mode of voicemail support are enabled. If the field is notapplicable, the field is disabled.5. If you want the users t

14. In the Contact field, enter the appropriate name.15. Configure the Anonymous check box as appropriate. This feature is enabled whenthis check box

Embedded Voicemail implementation22 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 3: User mailbox configurationEmbedded Voicemail creates a mailbox for each user on the B5800 Branch Gateway system. Calls arerouted to the ma

can be sent if required. See Configuring voicemail email integration on page 27 for moreinformation.Changing a user's voicemail configurationAbou

Voicemail tab field descriptionsName DescriptionVoicemail Code Default = Blank, Range = 0 (no code) to 15 digits. Thisfield can be used to set a mailb

Name DescriptionUMS Web Services Default = Off. This setting is not used for EmbeddedVoicemail.Voicemail Email Default = Blank (No voicemail email fea

Name Descriptiontransferred to are entered in the DTMF breakout fieldsdescribed below.System default values can be set for these numbers andare used u

Voicemail email integration uses the B5800 Branch Gateway system's SMTP settings to sendmessages to the customer's email server. That server

11. Select File > Save Configuration to merge the changes back to the system.12. If the SNMP configuration was changed, restart the system.SMTP tab

any license or right in and to the Marks without the express writtenpermission of Avaya or the applicable third party.Avaya is a registered trademark

• For announcements configured for hunt groups to be used effectively, the hunt group'sVoicemail Answer Time must be extended or Voicemail On mus

Name DescriptionWait before 2nd announcement Default = 20 seconds. Range = 0 to 9999 seconds. Thissetting sets the wait between the first and the seco

Record Time field provided in the System > Voicemail tab. The maximum value that can beconfigured in the Maximum Record Time field is 180 seconds.

b. In the Retries field, use the up and down arrows to set the number of times torepeat the page.c. In the Retry timeout field, use the up and down ar

User mailbox configuration34 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 4: Hunt group mailboxconfigurationEmbedded Voicemail creates a mailbox for each hunt group on the B5800 Branch Gateway system. Callsare sent

messages first. If a group name is changed without clearing the original mailbox, you mustcreate a short code based on the old group name in order to

Name DescriptionVoicemail On Default = On. When on, calls to the hunt group's numberwill divert to voicemail if all available group members arebu

Name Descriptionmailboxes. Users can also select this mode by dialing*01 from their extension.Alert If set to Alert, each time a new voicemail message

For example, for the hunt group Main, enter HMain.7. Click OK.8. Repeats steps 3 through 7 for any other hunt groups for which the user requiresmessag

4 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Short code and button accessA short code can be created for hunt group mailbox access, as shown in the following table.This can be a system-wide or us

Configuring announcementsProcedure1. Open IP Office Manager and receive the B5800 Branch Gateway configuration.2. In the left navigation pane, do one

Hunt group mailbox configuration42 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

Chapter 5: Auto attendant configurationIn addition to basic voicemail operation, Embedded Voicemail supports auto attendant services. Up to 40auto at

Creating an auto attendantAbout this task Note:If you are going to use time profiles in the auto attendant, the time profile has to be createdbefore c

Auto Attendant tab field descriptionsName DescriptionName Range = Up to 15 characters. This field sets the namefor the auto-attendant service. Externa

Name DescriptionTime Profile The time profile that defines each period of autoattendant operation. When there are overlaps or gapsbetween time profile

the auto attendant number that is dialed and Y is from 00 to 11 for the key programmed forPark and Page. Note:• To prevent abuse of these default shor

do not make a valid key press within the auto attendant's Maximum Inactivitytime.Using time profiles, you can add additional destination sets to

3. Select File > Save Configuration to save the changes back to the system.Transferring a call using a programmed buttonProcedure1. Place the call

ContentsChapter 1: Embedded Voicemail overview...7Mailbox features...

3. Press TRANSFER again to complete the process.Using an auto attendant to access voicemailAbout this taskA useful function in auto attendants is to l

8. Create an auto attendant and select the key that the caller should use. See Creatingan auto attendant on page 44 for more information.a. Set the Ac

11. In the Retry timeout field, use the up and down arrows to set the amount of timeto elapse before the page is repeated. The time is set in 15–secon

Procedure1. From the System Manager console, select the B5800 Branch Gateway device andclick Edit to edit the system configuration for the device. IP

5. In the Recording Name field, enter a name for the file (up to 8 characters with nospaces) and end the file name with .c11. This is the name that w

Manager administration feature for the branch” in Implementing the B5800 Branch Gatewayfor an Avaya Aura® Configuration, document number 18-603853.Pro

How Dial By Name works1. The caller gets a prompt to dial the name they require and then press #.For example, dialing 527 matches names starting with

Chapter 6: MiscellaneousRemote mailbox accessRemote mailbox access is accessing a mailbox from any location that does not match themailbox user'

Monitoring Embedded VoicemailAbout this taskUse the IP Office Monitor application to observe the operation of Embedded Voicemail.Procedure1. From the

a. On the Call tab, select the options that you want to monitor in the EmbeddedVoicemail section.b. On the System tab, select Print.The Trace Color se

Auto Attendant tab field descriptions...45Prompt recordin

Remaining156165796mS LVM(housekeeping): FMML Size: 35ResultEmbedded Voicemail events are now shown in the Monitor trace when running.

Button Programming tab field descriptionsName DescriptionVoicemail Collect Allows access to a mailbox to collect or leave messages.The mailbox and act

Gateway is centrally managed by System Manager, you must disable the System Manageradministration feature for the branch (by disabling Under SMGR Admi

5. Click OK.6. Select File > Save Configuration to save the changes back to the system.Default short codesThe following default system short codes

Field Contains…Code *99Feature Voicemail CollectTelephone Number “?Main”Line Group Id 0Question markUsing just ? in the Telephone Number without quote

voicemail if being used. If the System SD card is removed, features licensed by the card'sFeature Key serial number will continue operating for u

Shutting down a memory card using a system phoneAbout this taskTo shut down a memory card using a system phone, you must be administered as a SystemPh

Procedure1. Open IP Office Manager and receive the B5800 Branch Gateway configuration.2. Select File > Advanced > Memory Card Command > Start

5. Select Startup.Miscellaneous68 Implementing Embedded Voicemail for Avaya B5800 Branch Gateway June 2012Comments? [email protected]

IndexAAccess code ...23Announcements ...23, 29,

Chapter 1: Embedded Voicemail overviewEmbedded Voicemail provides basic voice mail mailbox services for all users and hunt groups created onthe B5800

RRecording ...46Prompts ...

Embedded Voicemail capacitiesFeature DescriptionMemory card• Avaya System SD card — must contain theunique Feature Key serial number which is used for

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