Avaya Advanced Paging Productivity Pack Configuration User Manual

BCMBusiness Communications ManagerDocument Status: StandardDocument Version: 02.01Document Number: NN40010-503Date: August 2008Advanced Paging Product

10 Chapter 2 IntroductionNN40010-503

11Advanced Paging Productivity Pack ConfigurationChapter 3Features descriptionThe Advanced Paging Productivity Pack (APPP) includes the following feat

12 Chapter 3 Features descriptionNN40010-503The alert tone is always enabled on the following IP Phones (changing the value in Element Manager has no

Features description Chapter 3 13Advanced Paging Productivity Pack ConfigurationSchedule PageConfigure pre-programmed announcements to play automatica

14 Chapter 3 Features descriptionNN40010-503Reporting for One Button PageFor the One Button Page feature, the reporting feature generates a CSV file l

15Advanced Paging Productivity Pack ConfigurationChapter 4Installing software and applying the keycodeDownload and install the Advanced Paging Product

16 Chapter 4 Installing software and applying the keycodeNN40010-503Applying the APPP keycodeEnable the APPP by applying a valid keycode file to your

17Advanced Paging Productivity Pack ConfigurationChapter 5Configuring the APPP featuresConfigure the features in the Advanced Paging Productivity Pack

18 Chapter 5 Configuring the APPP featuresNN40010-5036 Create your custom call routing (CCR) tree with the required Park and Page nodes.For more infor

Configuring the APPP features Chapter 5 19Advanced Paging Productivity Pack ConfigurationVariable definitions Configuring featuresConfigure up to 50 f

Copyright © Nortel Networks 2007–2008, All rights reserved.The information in this document is subject to change without notice. The statements, confi

20 Chapter 5 Configuring the APPP featuresNN40010-5039 To add more feature codes and associated text messages, repeat steps 3 to 8.EndVariable definit

Configuring the APPP features Chapter 5 21Advanced Paging Productivity Pack Configuration10 From the Page Type list, select the type of page.11 In the

22 Chapter 5 Configuring the APPP featuresNN40010-503Configuring the Customer Assistance Page featureConfigure the Customer Assistance Page feature so

Configuring the APPP features Chapter 5 23Advanced Paging Productivity Pack Configuration• When a user presses the call button on the CAB, feature F97

24 Chapter 5 Configuring the APPP featuresNN40010-503Programming the symbol kiosk (or Web device)Program the symbol kiosk (or Web device) to send the

Configuring the APPP features Chapter 5 25Advanced Paging Productivity Pack ConfigurationVariable definitionsTable 5 Symbol kiosk (or Web device) UR

26 Chapter 5 Configuring the APPP featuresNN40010-503Configuring the symbol kiosk (or Web device) in Element ManagerConfigure the symbol kiosk (or Web

27Advanced Paging Productivity Pack ConfigurationChapter 6TroubleshootingUse the procedures in this section to troubleshoot the Advanced Paging Produc

28 Chapter 6 TroubleshootingNN40010-503Troubleshooting proceduresThis task flow shows you the sequence of procedures you perform to troubleshoot the A

Troubleshooting Chapter 6 29Advanced Paging Productivity Pack ConfigurationNavigation• Verifying that the APPP software update is installed (page 29)•

Contents 3Advanced Paging Productivity Pack ConfigurationContentsHow to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 6 TroubleshootingNN40010-503Verifying the name of the customer assistance boxIf Customer Assistance Page (CAB) is not functioning correctly

Troubleshooting Chapter 6 31Advanced Paging Productivity Pack ConfigurationAccessing the target nodeIf One Button Page is not functioning correctly, a

32 Chapter 6 TroubleshootingNN40010-503Verifying the One Button Text settingsIf One Button Text is not functioning correctly, use Element Manager to v

4 Contents NN40010-503Programming the symbol kiosk (or Web device) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Configuring the sy

5Advanced Paging Productivity Pack ConfigurationHow to get helpThis section explains how to get help for Nortel products and services.Getting Help fro

6 How to get helpNN40010-503

7Advanced Paging Productivity Pack ConfigurationChapter 1New in this releaseThe following sections detail what’s new in Advanced Paging Productivity P

8 Chapter 1 New in this releaseNN40010-503Schedule PageConfigure previously programmed announcements to play automatically in the designated paging zo

9Advanced Paging Productivity Pack ConfigurationChapter 2IntroductionThis document provides information about installing and configuring the Advanced