Avaya Call Detail Recording System User Manual

Part No. P0993139 04September 17, 2003Business Communications ManagerCall Detail Recording System Administration Guide

10 TablesP0993139 04

11Call Detail Recording System Administration Guide PrefaceYour Business Communications Manager telephone system has many features that you can custom

12 Acronyms P0993139 04AcronymsThis guide uses the following acronyms:italic text Indicates new terms and book titles. Example: Business Communicat

Related publications 13Call Detail Recording System Administration Guide Related publicationsFor more information about using Business Communicatio

14 Related publications P0993139 04

15Call Detail Recording System Administration Guide Chapter 1IntroductionThe Nortel Networks Business Communications Manager Call Detail Recording is

16 Your role as System Administrator Your role as System Administrator P0993139 04Your role as System AdministratorAs System Administrator, you pe

17Call Detail Recording System Administration Guide Chapter 2Configuring Call Detail RecordingCall Detail Recording uses configuration parameters to s

18 Configuring the Call Detail Recording Summary parameters Configuring the Call Detail RecordingP0993139 04Configuring the Call Detail Recording

Configuring the Report Parameters Configuring the Report Parameters 19Call Detail Recording System Administration Guide Configuring the Report Par

2P0993139 04 Copyright © 2003 Nortel NetworksAll rights reserved. September 17, 2003.The information in this document is subject to change without not

20 Configuring the Report Parameters Configuring the Report Parameters P0993139 04Report formats and typesCall Detail Recording generates both Nor

Configuring the Report Parameters Configuring the Report Parameters 21Call Detail Recording System Administration Guide Norstar reportsUse the Nor

22 Configuring the Report Parameters Configuring the Report Parameters P0993139 04Report FilterThe Report Filter option allows you to specify the

Configuring the Report Parameters Configuring the Report Parameters 23Call Detail Recording System Administration Guide To assign or change the Fe

24 Configuring the Report Options Configuring the Report Options P0993139 04Configuring the Report OptionsClick the Report Options heading to disp

Configuring the Report Options Configuring the Report Options 25Call Detail Recording System Administration Guide Date FormatThe Date Format inclu

26 Configuring the Report Options Configuring the Report Options P0993139 04DNIS InfoThe Dialed Number Identification Service (DNIS) provides the

Configuring the Report Options Configuring the Report Options 27Call Detail Recording System Administration Guide Clip File ScheduleBy default, th

28 Configuring the Market Parameters Configuring the Market Parameters P0993139 04Configuring the Market ParametersThere are seven Market Paramete

Configuring the Market Parameters Configuring the Market Parameters 29Call Detail Recording System Administration Guide Table 7 shows the paramete

3Call Detail Recording System Administration Guide ContentsFigures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Configuring the Prefix Bin Settings Configuring the Prefix Bin Settings P0993139 04Configuring the Prefix Bin Settings Click the Prefix Bin Set

Configuring the Access Bin Settings Configuring the Access Bin Settings 31Call Detail Recording System Administration Guide Configuring the Access

32 Saving configuration changes Saving configuration changes P0993139 04Suppress Length SettingsYou can have a maximum of five codes assigned at a

Using the Configuration menu Using the Configuration menu 33Call Detail Recording System Administration Guide The Configuration reminder window up

34 Using the Configuration menu Using the Configuration menu P0993139 04Commit changesTo make and apply changes:1 On the navigation tree, click th

Using the Configuration menu Using the Configuration menu 35Call Detail Recording System Administration Guide Configuration Clip File The current

36 Data File Transfer Data File Transfer P0993139 04Data File TransferThe Data File Transfer feature provides you with a method of transferring th

Data File Transfer Data File Transfer 37Call Detail Recording System Administration Guide Methods of Data File TransferThere are two methods you c

38 Data File Transfer Data File Transfer P0993139 04Features of Data File Transfer• You can schedule a data file transfer so that the Business Com

Data File Transfer Data File Transfer 39Call Detail Recording System Administration Guide 3 Configure the Data File Transfer parameter according t

4 ContentsP0993139 04 Configuring the Market Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Assign or c

40 Data File Transfer Data File Transfer P0993139 04Delete file after TransferAllows you to specify if the Call Detail Recording data files are de

Data File Transfer Data File Transfer 41Call Detail Recording System Administration Guide Transferring the Call Detail Recording information immed

42 Data File Transfer Data File Transfer P0993139 042 On the Configuration menu, click Add User.The User Profile dialog box appears.3 In the User

43Call Detail Recording System Administration Guide Chapter 3Call Detail Recording ReportsCall Detail Recording provides two types of report: • “SL-1

44 SL-1 reports SL-1 reportsP0993139 04SL-1 report field definitionsTable 10 and Table 11 show summaries of field definitions for SL-1 reports, li

SL-1 reports SL-1 reports 45Call Detail Recording System Administration Guide SL-1 report optionsCall Detail Recording generates the SL-1 report o

46 SL-1 reports SL-1 reportsP0993139 04Figure 14 shows an example of a two-line conference call with two outgoing calls.Figure 14 Sample confere

SL-1 reports SL-1 reports 47Call Detail Recording System Administration Guide SL-1 Target line/Physical linesWhen target lines are used on digital

48 Norstar reports Norstar reportsP0993139 04Figure 22 shows an example of end of call with zero charges.Figure 22 Sample end of call with no ch

Norstar reports Norstar reports 49Call Detail Recording System Administration Guide Figure 25 shows an example of an Incoming Call in Standard for

Contents 5Call Detail Recording System Administration Guide Norstar reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Norstar reports Norstar reportsP0993139 04Figure 26 shows an example of an incoming call with CLID.Figure 26 Sample incoming call with CLIDFi

Norstar reports Norstar reports 51Call Detail Recording System Administration Guide Norstar Real Time reportReal Time call records are one line lo

52 Norstar reports Norstar reportsP0993139 04Figure 31 shows an example of a transferred call. Figure 31 Sample call transferYou can use the rec

Norstar reports Norstar reports 53Call Detail Recording System Administration Guide Standard Hospitality record formatThe Hospitality record repre

54 Norstar reports Norstar reportsP0993139 04Busy reportsCall Detail Recording produces two types of busy reports:• Direct Inward Dial• Target Lin

Norstar reports Norstar reports 55Call Detail Recording System Administration Guide Bearer capability dataWhen you assign Call Detail Recording to

56 Norstar reports Norstar reportsP0993139 04Voice over IP callsCalls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appe

Norstar reports Norstar reports 57Call Detail Recording System Administration Guide Call connected digit separatorNormally, Call Detail Recording

58 Norstar reports Norstar reportsP0993139 04Figure 45 shows an example of an Incoming Call on line 0001 being externally forwarded to line 0002.

Norstar reports Norstar reports 59Call Detail Recording System Administration Guide Norstar report field definitionsFigure 47 shows all of the lin

6 ContentsP0993139 04

60 Norstar reports Norstar reportsP0993139 04Figure 48 shows an example of the lines available for printing by Call Detail Recording in the Real T

Norstar reports Norstar reports 61Call Detail Recording System Administration Guide Printable line descriptionsFigure 49 shows an example of a hea

62 Norstar reports Norstar reportsP0993139 04Figure 54 shows an example of the line indicating when an incoming call receives busy treatment.Figur

Norstar reports Norstar reports 63Call Detail Recording System Administration Guide Figure 60 shows an example of the line indicating digits diale

64 Norstar reports Norstar reportsP0993139 04Figure 66 shows an example of the lines indicating when CLID information is available. The calling nu

Norstar reports Norstar reports 65Call Detail Recording System Administration Guide The date field is a fixed length of six digits (MMDDYY). The m

66 Norstar reports Norstar reportsP0993139 04Figure 70 shows an example of a Real Time Hospitality record showing room 732 status set to basic.Fig

Norstar reports Norstar reports 67Call Detail Recording System Administration Guide Figure 75 shows an example of end of call pulse charges of 456

68 Norstar reports Norstar reportsP0993139 04

69Call Detail Recording System Administration Guide Chapter 4Install CDRClient applicationThe CDRClient application allows you to administer remotely

7Call Detail Recording System Administration Guide FiguresFigure 1 The Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Call Detail Recording display Call Detail Recording displayP0993139 04The CDRClient windowUsing CDRClient you can view and print records. Figur

Call Detail Recording Record Security Call Detail Recording Record Security 71Call Detail Recording System Administration Guide Call Detail Record

72 CDR User Management additional information CDR User Management additional informationP0993139 04If the remote PC is a Windows NT® workstation,

73Call Detail Recording System Administration Guide GlossaryThis Glossary provides terms used in the Business Communications Manager Call Detail Recor

74 GlossaryP0993139 04External Call ForwardA Business Communications Manager telephone is configured to forward calls to destinations external to t

Call Detail Recording System Administration Guide75 IndexNumbers911 11AAccess Bin Settings and Suppress Length Settingsaccessing 31Account Bin Set

76 IndexP0993139 04 ProgrammingBusiness Communications Manager Call Detail Recording parameters 17publicationsrelated 13RRemote administration

8 FiguresP0993139 04 Figure 41 Sample PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Figure

9Call Detail Recording System Administration Guide TablesTable 1 Summary window parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .