Avaya Call Detail Recording System User Manual

Part No. N0013605 02.01May 24, 2006Business Communications ManagerCall Detail Recording System Administration Guide

10 N0013605 02.01

11Call Detail Recording System Administration GuideGetting StartedYour Business Communications Manager telephone system has many features that you can

12 N0013605 02.01 Text conventionsThis guide uses the following text conventions:AcronymsThis guide uses the following acronyms:Bold Is used to hi

13Call Detail Recording System Administration GuideRelated publicationsFor more information about using Business Communications Manager, refer to

14 N0013605 02.01

15Call Detail Recording System Administration GuideChapter 1IntroductionThe Nortel Networks Business Communications Manager Call Detail Recording is a

16 N0013605 02.01 Your role as System AdministratorAs System Administrator, you perform the initial and ongoing administration tasks. Your tasks in

17Call Detail Recording System Administration GuideChapter 2Configuring Call Detail RecordingCall Detail Recording uses configuration parameters to sp

18 N0013605 02.01 Configuring the Call Detail Recording Summary parameters1 Open Business Communications Manager Unified Manager. 2 On the navigati

19Call Detail Recording System Administration GuideConfiguring the Report ParametersClick the Report Parameters heading to display the Report Para

2 N0013605 02.01 Copyright © 2004—2006 Nortel NetworksAll rights reserved. The information in this document is subject to change without notice. Th

20 N0013605 02.01 Report formats and typesCall Detail Recording generates both Norstar and SL-1 report types. SL-1 offers two report formats: Stand

21Call Detail Recording System Administration GuideNorstar reportsUse the Norstar report format for more detailed and concise call reports. Assign

22 N0013605 02.01 Report FilterThe Report Filter option allows you to specify the type of calls to be collected. The following table describes the

23Call Detail Recording System Administration GuideTo assign or change the Feature Code:1 On the navigation tree, click the Services key and click

24 N0013605 02.01 Configuring the Report OptionsClick the Report Options heading to display the Report Options window.Figure 3 The Report Options

25Call Detail Recording System Administration GuideDate FormatThe Date Format includes the day, month and year. There are three date formats. Sele

26 N0013605 02.01 DNIS InfoThe Dialed Number Identification Service (DNIS) provides the number the caller dialed to reach the Business Communicatio

27Call Detail Recording System Administration GuideDigit SuppressionBy default, Call Detail Recording stores all of the digits dialed, even after

28 N0013605 02.01 Clip File ScheduleBy default, the Business Communications Manager server clips the data files when the file size reaches the maxi

29Call Detail Recording System Administration GuideConfiguring the Market ParametersThere are seven Market Parameters. The seven Market Parameters

3Call Detail Recording System Administration GuideContentsGetting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 N0013605 02.01 The following table shows the parameters you can configure using the Market Parameters window. Assign or change Market Parameters

31Call Detail Recording System Administration GuideConfiguring the Prefix Bin Settings Click the Prefix Bin Settings heading to open the Prefix Bi

32 N0013605 02.01 Configuring the Access Bin SettingsClick the Access Bin Settings heading to open the Access Bin Settings and Suppress Length Sett

33Call Detail Recording System Administration GuideSuppress Length SettingsYou can have a maximum of five codes assigned at any one time. Each cod

34 N0013605 02.01 The Configuration reminder window updates automatically as changes are made to other parameters. Changes do not go into effect un

35Call Detail Recording System Administration GuideFigure 8 The Commit option windowCommit changesTo make and apply changes:1 On the navigation

36 N0013605 02.01 Figure 9 The Undo option windowUndo changesTo undo changes and restore previous values:1 On the navigation tree, click the Serv

37Call Detail Recording System Administration GuideFigure 10 The Clip File option windowClip File To clip the file log:1 On the navigation tree,

38 N0013605 02.01 Data File TransferThe Data File Transfer feature provides you with a method of transferring the Call Detail Recording files to a

39Call Detail Recording System Administration GuideMethods of Data File TransferThere are two methods you can use to transfer the Call Detail Reco

4 N0013605 02.01 Prefix filter 31Assign or change Prefix Bin Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40 N0013605 02.01 Features of Data File Transfer• You can schedule a data file transfer so that the Business Communications Manager system sends th

41Call Detail Recording System Administration Guide3 Configure the Data File Transfer parameter according to the following table. Table 9 Data

42 N0013605 02.01 Delete file after TransferAllows you to specify if the Call Detail Recording data files are deleted from the Business Communicati

43Call Detail Recording System Administration GuideTransferring the Call Detail Recording information immediatelyWhen you transfer immediately, th

44 N0013605 02.01 2 On the Configuration menu, click Add User.The User Profile dialog box appears.3 In the User Name box, enter the user name for t

45Call Detail Recording System Administration GuideChapter 3Call Detail Recording ReportsCall Detail Recording provides two types of report: • “SL-1 r

46 N0013605 02.01 SL-1 report field definitionsThe following two tables show summaries of field definitions for SL-1 reports, line 1 and line 2. Ta

47Call Detail Recording System Administration GuideSL-1 report optionsCall Detail Recording generates the SL-1 report options using letter codes,

48 N0013605 02.01 The following diagram shows an example of a two-line conference call with two outgoing calls.Figure 14 Sample conference callSL

49Call Detail Recording System Administration GuideSL-1 Target line/Physical linesWhen Target lines are used on digital trunks, reports show both

5Call Detail Recording System Administration GuideNorstar CLID reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 N0013605 02.01 The following diagram shows an example of end of call with zero charges.Figure 22 Sample end of call with no chargeThe followin

51Call Detail Recording System Administration GuideThe following diagram shows an example of an Incoming Call in Standard format. Figure 25 Samp

52 N0013605 02.01 The following diagram shows an example of an incoming call with CLID.Figure 26 Sample incoming call with CLIDThe following diag

53Call Detail Recording System Administration GuideNorstar Real Time reportReal Time call records are one line long. All Real Time records begin w

54 N0013605 02.01 The following diagram shows an example of a transferred call. Figure 31 Sample call transferYou can use the record information

55Call Detail Recording System Administration GuideStandard Hospitality record formatThe Hospitality record represents four states of room occupan

56 N0013605 02.01 Target line/Physical linesWhen Target lines are used on digital trunks, the Call Detail Recording reports show both the target li

57Call Detail Recording System Administration GuideBearer capability dataWhen you assign Call Detail Recording to report in the Norstar CLID repor

58 N0013605 02.01 Voice over IP callsCalls, both incoming and outgoing, that use the Voice over IP (VoIP) protocol appear in the CLID report. The f

59Call Detail Recording System Administration GuideCall connected digit separatorNormally, Call Detail Recording reports all the digits the user d

6 N0013605 02.01 Deleting a scheduled Pull Transfer schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Exiting from the

60 N0013605 02.01 The following diagram shows an example of an Incoming Call on line 0001 being externally forwarded to line 0002. Extension 221 is

61Call Detail Recording System Administration GuideNorstar report field definitionsThe following diagram shows all of the lines available for prin

62 N0013605 02.01 The following diagram shows an example of the lines available for printing by Call Detail Recording in the Real Time report.Figur

63Call Detail Recording System Administration GuidePrintable line descriptionsThe following diagram shows an example of a header line indicating t

64 N0013605 02.01 The following diagram shows an example of the line indicating when an incoming call receives busy treatment.Figure 54 Sample bu

65Call Detail Recording System Administration GuideThe following diagram shows an example of the line indicating digits dialed appear in Outgoing

66 N0013605 02.01 The following diagram shows an example of the lines indicating when CLID information is available. The calling number shown can b

67Call Detail Recording System Administration GuideThe date field is a fixed length of six digits (MMDDYY). The month, day or year are preceded by

68 N0013605 02.01 The following diagram shows an example of a Real Time Hospitality record showing room 732 status set to basic.Figure 70 Sample

69Call Detail Recording System Administration GuideThe following diagram shows an example of end of call pulse charges of 456 units.Figure 75 Sa

7Call Detail Recording System Administration GuideFiguresFigure 1 The Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 N0013605 02.01

71Call Detail Recording System Administration GuideChapter 4Install CDR Client applicationThe CDR Client application allows you to administer remotely

72 N0013605 02.01 Call Detail Recording displayCDR Client allows you to monitor records remotely as calls occur. To access CDR Client:1 Click the S

73Call Detail Recording System Administration GuideTo print records as you view them:1 Select the record you want to print or right click on the m

74 N0013605 02.01 CDR User Management additional informationCall Detail Recording Domain User Management, in the previous section, uses a domain se

75Call Detail Recording System Administration GuideFigure 79 CDR Pull Client overviewPreparing the Business Communications ManagerBefore you can

76 N0013605 02.01 Configuring the BCM List fileA BCM List file is a file that stores the connection information for the Business Communications Man

77Call Detail Recording System Administration GuideConfiguring the systems on the BCM List fileAfter you have selected or created the BCM List fil

78 N0013605 02.01 2 Make the required changes in the Name, IP Address, User ID and Password boxes.3 Click the Update button.Deleting a system from

79Call Detail Recording System Administration Guide7 Navigate to the folder where you want to store the Call Detail Recording data files and click

8 N0013605 02.01 Figure 41 Sample PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57F

80 N0013605 02.01

81Call Detail Recording System Administration GuideGlossaryThis Glossary provides terms used in the Business Communications Manager Call Detail Record

82 N0013605 02.01 External Call ForwardA Business Communications Manager telephone is configured to forward calls to destinations external to the s

Call Detail Recording System Administration Guide83 IndexNumbers911 11AAccess Bin Settings and Suppress Length Settingsaccessing 32Account Bin Set

84 N0013605 02.01 accessing 31Primary Rate Interface 57Printable line 63ProgrammingBusiness Communications Manager Call Detail Recording para

9Call Detail Recording System Administration GuideTablesTable 1 Summary window parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .