Avaya Message Networking User Manual

Part No. P0606015 0423 March 2004CallPilotMessage NetworkingSet Up and Operation Guide

10 Chapter 1 About CallPilot Message Networking P0606015 04Ways of sending network messagesWith Message Networking subscribers can send network me

Chapter 1 About CallPilot Message Networking 11CallPilot Message Networking Set Up and Operation GuideAssigning Message Networking to subscribersY

12 Chapter 1 About CallPilot Message Networking P0606015 04APAC (Asia Pacific)Technical SupportTelephone: +61 388664627Fax: +61 388664644email: as

13CallPilot Message Networking Set Up and Operation GuideChapter 2Setting up Digital NetworkingSetting the Digital Networking propertiesSetting up Net

14 Chapter 2 Setting up Digital Networking P0606015 04To set the Digital Networking properties1 Start CallPilot Manager.2 Click the Networking hea

Chapter 2 Setting up Digital Networking 15CallPilot Message Networking Set Up and Operation GuideConfiguring your system network propertiesConfigu

16 Chapter 2 Setting up Digital Networking P0606015 04If DNS is not available you must do one of the following:• If your digital network contains

Chapter 2 Setting up Digital Networking 17CallPilot Message Networking Set Up and Operation GuideEnsuring no DNS servers are configured on your Bu

18 Chapter 2 Setting up Digital Networking P0606015 04 Entering a Host Name on the Business Communications Manager systemThe host name is the syst

Chapter 2 Setting up Digital Networking 19CallPilot Message Networking Set Up and Operation GuideConfiguring CallPilot 100/150 to use domain names

2P0606015 04CallPilot Message Networking Set Up and Operation GuideCopyright © 2003 Nortel NetworksAll rights reserved. 2003.The information in this d

20 Chapter 2 Setting up Digital Networking P0606015 04Configuring DNS on CallPilot 100/1501 Start CallPilot Manager.2 Click the Configuration head

Chapter 2 Setting up Digital Networking 21CallPilot Message Networking Set Up and Operation GuideCreating and installing hosts files on CallPilot

22 Chapter 2 Setting up Digital Networking P0606015 048 In the Primary DNS box enter your CallPilot’s IP address.9 Click the Submit button.10 You

23CallPilot Message Networking Set Up and Operation GuideChapter 3Setting up AMISSetting up AMISAMIS provides your site with network voice messaging f

24 Chapter 3 Setting up AMIS P0606015 04To set up AMIS networking properties1 Start CallPilot Manager.2 Click the Networking heading.3 Click the A

Chapter 3 Setting up AMIS 25CallPilot Message Networking Set Up and Operation Guideselect Route to outdial using routing codes. For more informati

26 Chapter 3 Setting up AMIS P0606015 04About Call BlockingAfter you create AMIS sites you can set up call blocking. Call Blocking establishes tim

Chapter 3 Setting up AMIS 27CallPilot Message Networking Set Up and Operation GuideSetting up Call Blocking timesSet AMIS call blocking periods to

28 Chapter 3 Setting up AMIS P0606015 046 In the To box type the time of day call blocking ends and select AM or PM. Any single-digit hour or minu

Chapter 3 Setting up AMIS 29CallPilot Message Networking Set Up and Operation GuideAbout Dialing TranslationThere are situations when CallPilot ge

3CallPilot Message Networking Set Up and Operation GuideContentsChapter 1About CallPilot Message Networking. . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Setting up AMIS P0606015 04Examples of Dialing Translation TablesThe following tables are examples of Dialing Translation Tables and

Chapter 3 Setting up AMIS 31CallPilot Message Networking Set Up and Operation GuideA Dialing Translation Table from a site with area code 206 near

32 Chapter 3 Setting up AMIS P0606015 04Setting the Dialing Translation propertiesAfter you set up the AMIS properties, you must set up the Dialin

Chapter 3 Setting up AMIS 33CallPilot Message Networking Set Up and Operation Guide4 Set the Dialing Translation properties:5 Click the Submit but

34 Chapter 3 Setting up AMIS P0606015 04Building a Dialing Translation TableTo build a Dialing Translation Table, you must enter an Input value an

Chapter 3 Setting up AMIS 35CallPilot Message Networking Set Up and Operation GuideReviewing entries in the Dialing Translation TableYou can revie

36 Chapter 3 Setting up AMIS P0606015 04Changing an entry in the Dialing Translation TableAfter you build a Dialing Translation Table, you can cha

Chapter 3 Setting up AMIS 37CallPilot Message Networking Set Up and Operation GuideDeleting a Dialing Translation Table entryTo delete an entry in

38 Chapter 3 Setting up AMIS P0606015 04Testing network message capabilityUse the AMIS Loopback Mailbox to test your network message capability. T

Chapter 3 Setting up AMIS 39CallPilot Message Networking Set Up and Operation GuideLoopback mailbox numbers You cannot open the Loopback mailbox o

4 ContentsP0606015 04Building a Dialing Translation Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Reviewing

40 Chapter 3 Setting up AMIS P0606015 04Sending a test network messageTo test network message capability you must send a message from your site to

Chapter 3 Setting up AMIS 41CallPilot Message Networking Set Up and Operation GuideTo send a test network message using the AMIS Loopback mailbox

42 Chapter 3 Setting up AMIS P0606015 04

43CallPilot Message Networking Set Up and Operation GuideChapter 4Creating network sitesThe procedures in this chapter are for Digital and AMIS networ

44 Chapter 4 Creating network sites P0606015 04General Networking properties4 Click the Submit button.Enable Network ReceiveLets your site receive

Chapter 4 Creating network sites 45CallPilot Message Networking Set Up and Operation GuideCreating a network siteBefore local subscribers can send

46 Chapter 4 Creating network sites P0606015 04To create a network site1 Start CallPilot Manager.2 Click the Networking heading. The Site List pag

Chapter 4 Creating network sites 47CallPilot Message Networking Set Up and Operation GuideIf you want to create an AMIS site:•from Site Type selec

48 Chapter 4 Creating network sites P0606015 04Changing the properties of a network siteYou can change properties of a site, except for the Site P

Chapter 4 Creating network sites 49CallPilot Message Networking Set Up and Operation GuideRecording a site nameThe recorded site name is a voice r

Contents 5CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming record . . . . . . . . . . . . . . . . . .

50 Chapter 4 Creating network sites P0606015 045 In the Connect to box, type the extension number or telephone number you are using to record the

Chapter 4 Creating network sites 51CallPilot Message Networking Set Up and Operation GuideDeleting a siteYou cannot delete a site if it is in use

52 Chapter 4 Creating network sites P0606015 04Disabling Network MessagingPart of administering Network Messaging is ensuring that the network ope

Chapter 4 Creating network sites 53CallPilot Message Networking Set Up and Operation GuideEnabling Broadcast and Group List MessagesNetwork Messag

54 Chapter 4 Creating network sites P0606015 04

55CallPilot Message Networking Set Up and Operation GuideChapter 5Network Delivery MailboxesAbout Network Delivery MailboxesA Network Delivery Mailbox

56 Chapter 5 Network Delivery Mailboxes P0606015 04About creating Network Delivery MailboxesBefore you create a Network Delivery mailbox you must:

Chapter 5 Network Delivery Mailboxes 57CallPilot Message Networking Set Up and Operation GuideCreating a Network Site mailboxUse the “Network Site

58 Chapter 5 Network Delivery Mailboxes P0606015 047 In the Last Name and First Name boxes type the name of the mailbox. The mailbox name can be t

Chapter 5 Network Delivery Mailboxes 59CallPilot Message Networking Set Up and Operation Guide15 In the Connect to box, type the extension number

6 ContentsP0606015 04

60 Chapter 5 Network Delivery Mailboxes P0606015 04Creating a Network AMIS mailboxUse the “Network AMIS mailbox table” on page 75 to record the de

Chapter 5 Network Delivery Mailboxes 61CallPilot Message Networking Set Up and Operation Guide7 In the Last Name and First Name boxes type the nam

62 Chapter 5 Network Delivery Mailboxes P0606015 0416 Click the Voice button to record a mailbox name. The Mailbox Spoken Name window appears for

Chapter 5 Network Delivery Mailboxes 63CallPilot Message Networking Set Up and Operation GuideChanging Network Delivery Mailbox parametersYou can

64 Chapter 5 Network Delivery Mailboxes P0606015 04Deleting a Network Delivery MailboxYou can delete a Network Delivery Mailbox at any time. After

65CallPilot Message Networking Set Up and Operation GuideChapter 6Troubleshooting Non Delivery Notification messagesThis chapter describes some proble

66 Chapter 6 Troubleshooting Non Delivery Notification messages P0606015 04A protocol error occurred while delivering the messageFor AMIS, this er

Chapter 6 Troubleshooting Non Delivery Notification messages 67CallPilot Message Networking Set Up and Operation GuideA connection to the remote s

68 Chapter 6 Troubleshooting Non Delivery Notification messages P0606015 04The destination site mailbox does not existThis error can occur if:• th

Chapter 6 Troubleshooting Non Delivery Notification messages 69CallPilot Message Networking Set Up and Operation GuideSolution:• Ensure that the c

7CallPilot Message Networking Set Up and Operation GuideChapter 1About CallPilot Message NetworkingThis guide leads a System Administrator through set

70 Chapter 6 Troubleshooting Non Delivery Notification messages P0606015 04• an outside line is not available• a protocol error occurs during tran

71CallPilot Message Networking Set Up and Operation GuideChapter 7Message Networking programming recordGeneral Networking PropertiesDigital Networking

72 Chapter 7 Message Networking programming record P0606015 04AMIS site tableUse this table to record the properties for the AMIS sites you create

Chapter 7 Message Networking programming record 73CallPilot Message Networking Set Up and Operation GuideCall Blocking periods tableUse this table

74 Chapter 7 Message Networking programming record P0606015 04Network Site Mailbox tableUse this table to record the details of the Network Site M

Chapter 7 Message Networking programming record 75CallPilot Message Networking Set Up and Operation GuideNetwork AMIS mailbox tableUse this table

76 Chapter 7 Message Networking programming record P0606015 04

77CallPilot Message Networking Set Up and Operation GuideGlossaryAdministrationThe tasks involved in maintaining CallPilot mailboxes, greetings and se

78 Glossary P0606015 04Direct AddressingThe ability to send a message directly to a remote site by specifying the line, pool or route number, pho

Glossary 79CallPilot Message Networking Set Up and Operation GuideLoopback mailboxThe mailbox you use to test whether a site can transmit and rec

8 Chapter 1 About CallPilot Message Networking P0606015 04Digital and AMIS networkingMessage Networking uses two types of networking:Digital Netwo

80 Glossary P0606015 04Retry intervalThe amount of time the system waits before making another attempt to contact a destination site when a failu

CallPilot Message Networking Set Up and Operation Guide81IndexAAMIS error messages 69AMIS networking propertiesArea code 23Country code 23Intern

82 IndexP0606015 04NNetwork Access 31Network Broadcast 44Network Delay 44Network Deliver, disabling 52Network Delivery 44Network Delivery

Chapter 1 About CallPilot Message Networking 9CallPilot Message Networking Set Up and Operation GuideAbout AMISAudio Messaging Interchange Specifi