Avaya Message Networking User Manual download pdf (Page 68)

68 Chapter 6 Troubleshooting Non Delivery Notification messages

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The destination site mailbox does not exist

This error can occur if:

• the destination mailbox is deleted

• the System Administrator entered the wrong mailbox number while creating the Network

Delivery Mailbox

• the Network Delivery Mailbox was deleted before the message was sent

• the mailbox number entered for site-based addressing is incorrect

The system does not attempt to resend the message.

Solution:

• Verify the destination site mailbox number.

• Contact your Network Administrator.

The destination site did not answer the call

This error can occur if:

• the destination site disables the Auto Attendant

• the Auto Attendant did not answer the call

• a busy signal was received at the destination site

Solution:

• Ensure the destination site has the Auto Attendant assigned to answer the Central Office (CO)

line designated for network calls. Resend the message. For instructions about assigning the

Auto Attendant to answer lines, refer to the CallPilot Manager Set Up and Operation Guide.

• AMIS cannot deliver a network message if the destination site does not answer the call using

the Auto Attendant.

The destination site could not be reached because an outside line or routing resources

were not available

This error can occur if all retry attempts encounter no lines available or access denied.

This can happen if:

• the line is busy

• the line does not exist

• an unexpected dial tone pause occurs

• if you use a Business Communications Manager or CallPilot 100/150 system, you entered an

incorrect line or pool number

• the outside line selected is not available

• no dial tone is detected on the selected line

• an unexpected dial tone is received

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Avaya Message Networking User Manual Page 68