Avaya SIP Software 4.0 for 1200 Series User Manual

SIP Software for Avaya 1200 Series IPDeskphones-AdministrationSIP 4.0NN43170-601, Standard 02.10November 2012

Installation...

• Voice VLAN: No VLAN, Manual•VLAN Filter• Ctrl Priority bits: Auto, 0–7• Media Priority bits: Auto, 0–7• Disable PC Port• PC Port Speed: Auto, 10BT,

The RADIUS server is the authentication server and performs the actual authentication of thesupplicant. The following EAP methods are supported:•EAP-M

PasswordThe Password is for use with the 802.1x (EAP) protocol. If the 802.1x (EAP) is not used, thereis no prompt to enter the Password.802.1ab Link

1. Chassis ID2. Port ID3. Time To Live4. End of LLDPPDU5. Port Description6. System Description7. System Capabilities8. Port VLAN ID9. Port And Protoc

9. Network Policy10. Location IdentificationTable 14: TLV formatsTLV FieldsChassis ID Length = 6Chassis Subtype = 5[IP Address] Chassis ID = IP Deskph

TLV FieldsProtocol identity = 0x888E—(802.1x Ethertype)0x01—(Version field from 802.1x frame)3. LLDP: Length = 2Protocol identity = 0x88CC—(LLDP Ether

TLV FieldsTagged Flag (T)—configure accordinglyReserved (X)-0 VLAN ID—configure accordinglyL2 Priority—configure accordinglyDSCP Value—configure accor

1. No DHCP (Manual configuration): All the Device Settings parameters areconfigured manually on the IP Deskphone with SIP Software.2. Yes: The IP Desk

GatewayEnter an IP address of the local gateway in the Gateway field.DNS IP1 and DNS IP2Configure the Domain Name Servers (DNS) IP addresses DNS IP1 a

Disable Voice 802.1QIf 802.1Q is disabled, standard Ethernet frames are transmitted. If 802.1Q is enabled, all framestransmitted by the Ethernet drive

Reset Factory Settings support...282Chap

VLAN Filter Setting Resultdynamically as the IP Deskphone validatesthe VLAN suggested by DHCP.Disabled The VLAN filter is disabled by default. If theV

Table 17: PC Port (incoming traffic from PC)Data VLAN ResultNo VLAN All traffic received on the PC port isforwarded based on the MAC address. Thepacke

When enabled, all outgoing traffic to the PC has the VLAN tag removed. When disabled,packets are sent to the PC as is if Data VLAN is configured as No

ProvisioningThe next four menu items apply to configuring the provisioning parameters.Server URLEnter the numeric IP address, name, or URL of the prov

If the value for NAT traversal is set to None, the value of SIP_PING, if specified by the deviceconfiguration file for NAT_SIGNALLING, is used instead

3. Diagnostics4. Lock2. To navigate in the Network menu, use the Navigation key cluster:Table 20: Using the Navigation key cluster to navigate in the

Press the Return context-sensitive soft key to exit the Device Settings menu withoutsaving any changes.6. Navigate to the first item in the Device Set

11. If DHCP is disabled, configure Net Mask and Gateway. Enter a subnet mask in theNet Mask field and enter the IP address of the local gateway in the

AutoForce FullForce Half15. Disable Voice 802.1Q . Press the Select key to disable Voice 802.1Q.A check mark in the Disable Voice 802.1Q box indicates

Scroll through the list with the Up/Down arrows and select the appropriateparameter. Press the Select key to select the parameter.Table 33: Media Prio

12 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012

• Force HalfScroll through the list with the Up/Down arrows and select the appropriateparameter. Press the Select key to select PC Port Duplex.Table 3

Table 39: Data Priority bits configurationData Priority bits : Auto ▼AutoValue from 0 to 726. Configure PC-Port Untag-All, which configures PC-Port VL

29. Enter Provisioning Parameters: Server URL, Protocol, Device ID, and Password.The next four tables show menu items in the Device Settings menu that

If this server is available on the network, enter the PVQMon IP address.Table 46: PVQMon IP configurationPVQMon IP :0. 0. 0. 031. Configure the NAT Tr

• STUN S2 IP:Enter an IP address for the STUN S2 IP device.Table 51: STUN S2 IP configurationSTUN S2 IP :00. 00. 00. 00Device Settings on the IP Deskp

Chapter 12: Multiple Appearance DirectoryNumber (Single CallArrangement)The Multiple Appearance Directory Number (MADN) (Single Call Arrangement) fea

PrivacyA user can activate the privacy service by putting the current session on hold and dialing theprivacy code. The CS 2000 connects the IP Deskpho

Chapter 13: MultiuserThe Multiuser feature allows multiple SIP user accounts to be in use on the IP Deskphone at the sametime. Multiple users, each w

Navigation• Initial logon on page 128•Additional logons on page 129• Automatic logon on page 130• Logging off on page 130• Primary account logout on p

and change the language you want to use. You can use the Domain key only to select a domainfrom the configured list; you cannot modify domains.Figure

Chapter 1: New in this releaseThis document is new for SIP Release 4.0. This document contains administration information for theAvaya 1220 IP Deskph

You can specify a Line Key for a new account. By default, the IP Deskphone selects the firstunused key. If the IP Deskphone reaches the configured lim

Primary account logoutLogging off the primary account causes all other accounts to log off automatically and the IPDeskphone to display the logon scre

The IP Deskphone uses a single logon queue for automatic logons and failover. This meansthat if automatic logons are still pending when an account can

Figure 17: IP Deskphone with Expansion Module and multiple accountsPressing a line key brings up a dialing prompt, initiates a call to a preselected t

• the caller the target sees is calling• the service-package-dependent features that are availableReceiving a callWhen you receive an incoming call, t

Call Park, are available on that call. After you establish a 3-way call, the join functionalitybecomes unavailable until the 3-way call is terminated.

example, while dialing or selecting an item for a speed dial key) accesses the address bookof the user account that is in use on the address-input scr

Waiting messages are reported in the following two ways:• The red LED lights up if any account has a waiting message.• A shaded envelope icon appears

Inbox, outbox, and instant message logEach profile has a single inbox, a single outbox and a single instant message log. The detailedview of the call

Accessing the Address Book in Selection mode always accesses the address book of thecurrent account. For example, after obtaining a dial prompt by pre

• Last successful or unsuccessful logonLast successful or unsuccessful logon•Enhanced administrative password securityTo provision the Security featur

The following scenarios apply to DND.• If you select a single account that is in DND mode, the IP Deskphone displays a promptthat asks if you want to

• If you select the forward all option, all accounts are in Call Forward mode using theprovided target, and DND is deactivated for all accounts. If ac

After you press a single account Presence programmed key:• If the account is already set to the programmed presence state, the account is set backto t

Figure 21: Example of an account notificationIt is possible for the same event to occur for multiple accounts at the same time, or in quicksuccession.

Configuration filesYou can configure the parameter, MAX_LOGINS in the device configuration file. The numberthat you configure determines the maximum n

Chapter 14: FeaturesThis chapter contains the following topics:• Customizable banner for login on page 145• Speed Dial List on page 147• Busy Lamp Fi

Table 52: Context-sensitive soft key for the Login Banner screenContext-sensitive soft key ActionOk Completes the login process and dismissesthe login

Key or action ResultOff Hook Brings up the dial prompt (in case the userwants to place an emergency call).Mute No action.Volume up and volume down No

Dial List can be context-sensitive; not all speed dial keys or individual features keys are context-sensitive.A Speed Dial key, or one included in a S

Figure 23: Main feature key programming screen showing Speed Dial List provisioned on key 6A feature key provisioned for use as a Speed Dial List has

October 2010 Standard 02.01. This document is up-issued to supportSIP Software Release 4.0.October 2010 Standard 01.03. This document is up-issued to

items marked as MID CALL are displayed if the Speed Dial List is invoked while the IPDeskphone is in a call.The following table describes the function

Context-sensitive soft key ActionBack Dismisses the screen and returns you to theprevious key programming screen.If the auto retrieve behavior is enab

Configuration flags for Busy Lamp FieldThe provisioning must provide a configuration flag, containing relevant URI, to theIP Deskphone in order to use

Chapter 15: Hotline serviceThe Hotline service allows you to provision a SIP IP Deskphone to a Hotline Phone. From a Hotline Phone,you can automatica

• MLPP• E911 callThe display of each feature that is restricted on the Hotline Phone is blocked.ProvisioningHotline Service configuration is obtained

Parameter name Description DefaultThe Proxy server replacesthe To field of INVITE requestmessage with a real Hotlinetarget when it receives anINVITE r

Hotline service156 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 16: Session Timer ServiceThe Session Timer for the Session Initiation Protocol (SIP) feature (RFC4028) allows the Avaya 1200Series IP Deskpho

ProvisioningThe IP Deskphone uses the configuration parameters for the Session Timer Service to indicateif the Session Timer Service is available, and

Parameter name Description Default valuethe refresher is configured to UAS;value 2 indicates that the refresheris configured to UAC.ProvisioningSIP So

New in this release16 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Session Timer Service160 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 17: Emergency ServicesOverview You can use the Avaya 1200 Series IP Deskphone to make an emergency call to the PublicSafety Answering Point (

Dialing plan configurationTo allow operator control of disconnect during an emergency call, the IP Deskphone mustidentify an emergency call as soon as

• SIP_DOMAIN1•SIP_DOMAIN2• SIP_DOMAIN3• SIP_DOMAIN4• SIP_DOMAIN5If E911_PROXY does not match the valuedefined by these five variables, or thevariable

• The IP Deskphone must have a specified proxy that contains a user recordwith the specified user name and password.• The IP Deskphone must have these

Setup and configure Layer 2 switch or DHCP server to provide the IP Deskphone with locationinformation• You must properly configure the Layer 2 switch

• the mute key and hold key are disabled.• the increase and decrease volume keys remain functional.• the feature keys are visible and all except the s

Chapter 18: IP Deskphone restrictionsService package restrictionsIndividual features and feature restrictions are sent to the IP Deskphone as a part

IP Deskphone restrictions168 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 19: NAT firewall traversalThe objective of putting devices behind a Network Address Translator (NAT) is to protect the devices fromexternal i

Chapter 2: Customer ServiceVisit the Avaya Web site to access the complete range of services and support that Avaya provides. Goto http://www.avaya.c

NAT firewall traversal170 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 20: Three-port switch and VLANfunctionalitySystem overviewThe Full VLAN support feature can create the IP Deskphone Voice VLAN and PC Data VL

Figure 26: Voice-VLAN and Data VLANTable 61: Port functions on the three-port switch when VLAN is enabledPorts Voice VLANenabledData VLAN enabled Both

Ports Voice VLANenabledData VLAN enabled Both Voice and Data VLANenabledforwarding it to networkport.Replacing the incomingframe tagged withVLAN other

Three-port switch and VLAN functionality174 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? infodev@avaya.

Chapter 21: SIP messages supported by theIP DeskphoneSIP methodsThe table below provides a list of SIP messages supported by the Avaya 1200 Series IP

Method Supported? CommentsUPDATE operations fail as described in RFC3311. Thesupport of UPDATE messages is not a configurablefeature.SIP responsesThe

2xx Response—Successful responses2xx Response Send Receive Comments200 OK Yes Yes202 Accepted Yes Yes3xx Response—Redirection responses3xx Response Se

3xx Response Send Receive Commentsaddress in the Contact headerfield.4xx Response—Request failure responses4xx Response Send Receive Comments400 Bad r

4xx Response Send Receive Comments408 Request timeout No Yes See default handling.410 Gone No Yes See default handling.413 Request entitytoo largeNo Y

Getting technical support from the Avaya Web siteThe easiest and most effective way to get technical support for Avaya products is from theAvaya Techn

4xx Response Send Receive Commentsmaximum number of allowed callsand cannot present the incomingcall to the user. When thismessage is received by theI

6xx Response—Global responses6xx Response Send Receive Comments600 BusyEverywhereYes YesThe IP Deskphone can send thisresponse when the IGNOREsetting

Header field Supported?Accept-Encoding YesAccept-Language YesAlert-Info YesAllow YesAllow-Events YesAuthentication-Info YesAuthorization YesCall-Id Ye

Header field Supported?Priority YesPrivacy YesProxy-Authenticate YesProxy-Require YesRAck YesReason YesRecord-Route YesRefer-To YesReferred-By YesRemo

Session description protocol usageSDP Headers Supported?v--Protocol version Yeso--Owner or creator and session identifier Yess--Session name Yest--Tim

SIP security authenticationAuthentication Supported? CommentsDigest Authentication YesProxy-to-UserAuthenticationYesUser-to-UserAuthenticationNo The I

Subscription type Supported Avaya Call Server specificua-profile Partial Yesservice-package Yes Yesnetwork-redirection-reminderYes YesSupported instan

Chapter 22: Audio codecsOverviewThe optional audio codecs feature allows you to select the audio compression ordecompression algorithm (codec) used o

VQMON Codec configurationYou can enable the VQMON feature through the Device Configuration file to send an SIPPublish message with the VQMON report as

to enable or disable AnnexB support by G.729 and AnnexA support by G.723.1. You can adda text descriptor to the technical name of the audio codec; the

Chapter 3: Introduction to this guideSubjectThis document describes how to install, configure, and provision the Avaya 1220 IP Deskphoneand Avaya 123

For example:AUDIO_CODEC1 PCMA standard a-lawAUDIO_CODEC2 PCMU standard u-lawAUDIO_CODEC3 G729 729 codecAUDIO_CODEC4 G722 wideband codecAUDIO_CODEC5 G7

Preferences menu. On subsequent Device Configuration updates, at start time, or otherupdates, the ordered codec list of the user is synchronized with

Audio codecs192 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 23: Certificate-basedauthenticationFeature OverviewCertificate-based authentication allows the administrator to ensure that the IP Deskphone

The supplicant can be authenticated to an authentication server using one of these EAPmethods:- EAP-MD5- EAP-PEAP- EAP-TLS• Device certificate managem

• Serial number of the certificate•Digital signature of the issuerRoot certificate installationThe customer root certificate is a self-signed certific

section can be assigned to one of the IP Deskphone supported protocols, such as HTTP,TFTP, HTTPS and FTP.• After the configuration file is downloaded

1. Server can provide only its Server certificate.2. Server can provide the entire certificate chain (up to the Root CA certificate).In the first scen

Device certificate profilesYou can determine the method used to install a device certificate on the IP Deskphone. Eachdevice certificate installed on

Name Type Value(s) Default PKCS#12RequiredDescriptionwith this index isnot used(regardless of theSource value).Purpose Int Bit flags –1 (ALL) Y Covers

© 2012 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accu

DCP Device Certificate ProfileDET Distinguished Encoding RulesDHCP Dynamic Host Configuration ProtocolDN Distinguished NameDND Do Not Disturb featureD

Name Type Value(s) Default PKCS#12RequiredDescriptionbackwardcompatibility.CN String "" N Common NameO String "" N OrganizationOU

Name Type Value(s) Default PKCS#12RequiredDescriptionContent fromcurrent hostnameand domainnameconfigurations.With the exception of the version, all t

example, a certificate that is used for EAP-TLS, DTLS and SCR has the purpose valueof 97 (1+32+64).The following table defines the values of the devic

Figure 27: Example of the provisioning file, system.prvSCEPSimple Certificate Enrollment Protocol (SCEP) is a process used to obtain a certificate. Th

certificate fingerprint before the IP Deskphone stores the root certificatepermanently on the IP Deskphone.3. The IP Deskphone prompts the user to ent

Active Directory configured for remote access. Other RADIUS or TLS servers can imposedifferent conditions on the certificate name. Important:Before de

The IP Deskphone can download a PKCS#12 file from the provisioning server. Theprovisioning configuration file (for example, 11xxe.cfg), contains the [

5. Validate the device certificate to ensure that you entered the correct password.6. Extract the private key and device certificate.7. Validate the d

The file Signing Certificate requires the following minimum attributes:•Version—3• Key usage—Digital Signature• Extended key usage—Code signing and se

3. The IP Deskphone checks the validity periods as follows:• Not Valid Before—Not used• Not Valid After—The IP Deskphone checks this when- The CTL fil

NAT Network Address TranslatorNetConfig Configuration screens available after an IP Deskphone resetsNDU Network Diagnostic UtilityOAM Operation, Admin

Certificate AdministrationThe administrator can view and delete certificates. Because a certificate can be deleted, it iscritical that the administrat

Key ActionDigital keys (number associated with option) Invokes an appropriate option.* Selects the first option Server Settings, butdoes not activate

Trusted Certificates screenThe Trusted Certificates screen displays a list of subject Common Name (CN) of the trustedcertificates as shown in the foll

Figure 34: Trusted Certificates detailsThe administrator can delete the certificate in the "Detailed Mode" by using the Delete Context-sensi

The following table describes the function of the Context-sensitive soft keys for the DeviceCertificates screen.Table 75: Context-sensitive soft keys

Figure 37: CRL screenThe following table describes the function of the Context-sensitive soft keys for the CRLscreen.Table 76: Context-sensitive soft

CTL screenThe CTL screen displays a list of subject Common Name (CN) of the CTL certificates as shownin the following figure:Figure 39: CTL certificat

Figure 40: CTL Certificate details screenYou can use the PDT shell command to view an installed CTL.The following is an example command with the outpu

Figure 42: 802.1x and EAP network architectureIEEE 802.1x defines three roles:•a supplicant—an entity that requires access to the network for use of i

The administrator can do the following:•When EAP-MD5 is selected, the administrator is prompted to enter ID1 and Password.• When EAP-PEAP is selected,

TPS Terminal Proxy ServerTTL Time-to-liveUDP User Datagram ProtocolUFTP UNIStim File Transfer ProtocolUI User InterfaceUNIStim Unified Network IP Stim

is successfully authenticated. Or, the administrator can plug the IP Deskphone to an EAPdisabled port on the Layer 2 switch.EAP-MDSEAP-MD5 allows the

EAP Re-authenticationThe re-authentication process proceeds in the background without disturbing the ongoingoperation of the IP Deskphone. If the re-a

getting a user name and password on the IP Deskphone in a secure "no-touch" manner; theIP Deskphone must be deployed to a secure network whe

Figure 44: Logs main menuWhen the user selects a log file, the screen displays each log item on a full screen, as shownin the following figure:Figure

Security policy file updates The security policy file contains a set of rules for certificate-based authentication on theIP Deskphone. The rules inclu

The default value is NO.•FP_PRESENTED — If the resource file is not signed and if there are no customercertificates, then you are prompted with a Fing

AUTO_PRV_ACCEPT = VAL_ACCEPTDWNLD_CFG_ACCEPT = VAL_ACCEPTAUTO_PRV_SIGNING = NODWNLD_CFG_SIGNING = NOCERT_ADMIN_UI_ENABLE = YESSECURITY_LOG_UI_ENABLE =

Device Certificate InstallationSCEP and PKCS#12 are two methods used to install device certificates. If SCEP is used toinstall device certificates, se

Figure 47: PKCS12 password prompt Important:The password can be empty, but the use of an empty password is notrecommended except under very controlled

Upgrade and rollback tasksThe IP Deskphone loaded with secure software cannot downgrade to a previous insecureframework.SIP configuration file (12xxSI

Chapter 4: OverviewIntroductionThis chapter describes the hardware and software features of the Avaya 1200 Series IPDeskphones and provides a brief o

CTL downloadThe [CTL] section is added to 12xxSIP.cfg to allow the IP Deskphone to download a CTL filefrom a provisioning server. The following is an

The following is a list of certificate-related events and failures logged in the Security Log.SLC_AVAYA_CERTIFICATE_IMPORTED 0x0006SLC_SERVICE_PROVIDE

SLC_PROVIDER_CERTIFICATE_IN_AVAYA_KEYS_FILE0x1004SLC_PKI_MGMT_INIT_FAILURE 0x1005The following is the Security Policy parameter change event.SECURITY_

Chapter 24: SecurityThis section specifies the behavior of the following security features:•SIP over TLS• Connection persistence• SRTP• SFTP• SSHSIP

are tried periodically based on random, but increasing time periods, in order to give the serveradequate time to recover.SSH and secure file transferT

• The User ID field is empty and the Password field displays "****" when both SSH andSFTP are disabled and applied.• The user can enable SSH

both communicating parties. Both the server and the end point device certificates are"signed" by well-known trusted certificate authorities.

Important:The IP Deskphone must have a device certificate loaded. If the device certificate is not loaded,the IP Deskphone fails to establish a TLS c

Parameter Purpose Default AllowedSERVER_TLS_PORT4_2SERVER_TLS_PORT5_1SERVER_TLS_PORT5_2SIP_UDP_PORTSIP_TCP_PORTSIP_TLS_PORTConfigures the localSIP lis

Parameter Purpose Default Allowedwith the currentUNIStim design.SFTP Configuration of theSFTP server on theIP Deskphone. Theparameter must beadded, bu

This guide explains how to:• configure the provisioning server and the DHCP server. Note: The provisioning server iswhere the software and the configu

Parameter Purpose Default AllowedSECURE_UI_ENABLEConfigure theavailability of othersensitive data thatyou want to hide fromthe normal end user,such as

Note:SFTP writes can only be made to the sftpWr folder. You are only allowed to write a file that is10%, or less, of the available space on the folde

Table 82: Listening port parametersParameter name Description Default value BoundariesSIP UDP Port The listening port onthe IP Deskphone forincoming U

Figure 49: Security icon enabled Note:Connecting to the server requires that the IP Deskphone uses, at a minimum,TLS_RSA_WITH_AES_128_CBC_SHA, and as

Unsupported configurations cannot be saved. If the configurations are unsupported, the IPDeskphone displays an error message.The following is an examp

ConfigurationDescription Expected result Possible resultse: TLSonlyServer:UDP +TCP +TLSsending requests to theserver. The IPDeskphone must have adevic

Note:The server must be configured with the appropriate protocols enabled for the successcondition to be realized. Failure results are possible if th

Figure 51: Connection reuse and a firewallTable 84: Connection timers definitions and allowed valuesParameternameDescription DefaultvalueBoundariesOS

ParameternameDescription DefaultvalueBoundarieswaits for the nextregistration retry attempt.This value, measured inseconds, is the maximumvalue that t

Parameter AES_CM_128_HMAC_SHA1_80AES_CM_128_HMAC_SHA1_32SRTCPlifetime2^31 packets 2^31 packetsCipher AES Counter Mode AES Counter ModeEncryptionkey128

Related documentationThe Avaya 1200 Series IP Deskphones with SIP Softphone User Guide explains how to dothe following:• use the context-sensitive sof

Table 86: Configuration effects on media security displayConfiguration Result Media Security IconDisplay (during active call)Default: UDP + TCP, noSRT

The figures shown below provide examples of the IP Deskphone display screen based on theconfiguration of the IP Deskphone and whether Login Notify is

Figure 54: Basic login and time notificationThe following notification appears on the display screen to notify the user of the lastunsuccessful log on

Figure 56: Login failure with time notificationThe following notification appears on the display screen to notify the user the last successfuland unsu

Figure 58: Login and login failure with time notificationEnhanced administrative password securityThe provisioning server can provide additional secur

Chapter 25: LicensingA license is a "right to use" granted by Avaya, that the customer purchases to enable the features on theIP Deskphone.

Important IP Deskphone licensing information is located in the Keycode Retrieval System (KRS) UserGuide. You must register for access to KRS.Accessing

Characteristics of the licensing frameworkThe following list describes the characteristics of the licensing framework on the IPDeskphone.•The embedded

For more information about provisioning parameters for the IP Deskphone, see Create the SIP provisioning file on the provisioning server on page 34.2.

Deskphone, see Create the SIP provisioning file on the provisioning server onpage 34.2. The IP Deskphone config file must include a [LICENSING] sectio

network-configuration data or a more comprehensive set of network-configurationdata for the IP Deskphone with SIP Software.2. Load SIP Software on the

Field name Field value DescriptionFILENAME X*.Y License filename. The IPDeskphone looks for a filewith the IP Deskphone MACaddress included in thefile

Figure 59: License InfoLicensable FeaturesLicensable features are divided into three groups.1.Basic Feature Set2. Enhanced Feature Set - 1 token requi

Figure 60: Licensing menuThe Licensable Features list displays.Figure 61: Licensable FeaturesLicensing262 SIP Software for Avaya 1200 Series IP De

Node-locked license modeIn the node-locked license mode, the IP Deskphone uses a license file to acquire the requiredtokens needed to activate the fea

Figure 63: Node-locked license mode — License information for time-based token (connectedto Avaya Server)Note the extra line Tokens Required: 1. This

Figure 64: Node-locked license mode — license information for Standard token (connected tonon—Avaya Server)The following figure is an example of a nod

Figure 65: Node-locked license mode — license information for Standard token (connected toAvaya Server)The status of the standard token can be one of

Figure 66: License information — Invalid or no license fileEvaluation periodWhen the IP Deskphone arrives from the factory, it has a 31–day evaluation

AlarmsThe license feature provides notifications on the IP Deskphone screen about the licensingstatus. The license feature provides notification on th

Figure 68: License not available warningLicense expiry warningA warning window, indicating that a license has expired, appears on the IP Deskphone scr

Figure 2: Installation of Avaya 1230 IP Deskphone with SIP Software, page 1 of 2Installation overviewSIP Software for Avaya 1200 Series IP Deskphones-

Figure 70: Evaluation period expiry warningEvaluation threshold warningA warning window informing you of the approaching evaluation expiration date ap

Licensing expiry threshold warningWhen the expiration date of the node-locked licence approaches,, a warning window isdisplayed on the IP Deskphone. T

• Image screensaver and lock•Standard font languages• Multiple calls per user• Server failover redundancy• Session timers• SNTP (time server)• Speed D

Chapter 26: PC Client SoftphoneinterworkingThe interworking feature allows the user to access the functionality of the SIP IP Deskphone using asoftph

Answer-Mode Settings screenThe Answer-Mode Settings screen is used to pre-grant authorization to request an automaticanswer to potential callers or gr

Table 88: Context-sensitive soft keys for the Answer-Mode Settings screenContext-sensitive soft key ActionChange Opens the screen for the selected opt

The following table describes the function of the Context-sensitive soft keys for the Allow-ModeSettings screen.Table 90: Context-sensitive soft keys

• IPv4 address of a SIP domainFor example:172.25.20.20• IPv6 address of a SIP domainFor example:2001:db8::57abThe user can add as many entries as the

The following table describes the function of the Context-sensitive soft keys for the AllowAddresses screen with no entries listed.Table 92: Context-s

Automatically answering a callWith the interworking feature enabled, the IP Deskphone can answer automatically, manually,or reject an incoming auto-an

Figure 3: Installation of Avaya 1230 IP Deskphone with SIP Software, page 2 of 2Overview28 SIP Software for Avaya 1200 Series IP Deskphones-Admini

Table 95: PC Client Softphone configuration commandsConfiguration commands DescriptionENABLE_INTERWORKING The configuration values are YES and NO.The

Chapter 27: MaintenanceConvert SIP Software to UNIStim SoftwareThe IP Deskphone can be ordered with UNIStim software installed or with SIP Softwarein

FILENAME yyy.binwhere xxx is the UNIStim version number appropriate for the hardware release ofyour IP Deskphone, for example, 062AC5L , and yyy.bin i

Table 96: Context-sensitive soft keys for Reset to Factory SettingContext-sensitive soft key ActionYes Activates Reset to Factory Setting.No Rejects R

Maintenance284 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Chapter 28: Diagnostics andtroubleshootingThis chapter contains the following topics:• IP Deskphone diagnostics on page 285• Local diagnostic tools o

If the display indicates that the server is unreachable and it continuously resets, someparameters must be configured. Things to consider when configu

There are four different boot loaders in the FLASH and application load. Various boot loadersare used to recover the IP Deskphone if a failure occurs.

Diagnostics option DescriptionEthernet Statistics Provides some Ethernet statistics forNetwork Interface and PC port.IP Network Statistics Provides IP

Figure 78: Network menu screenAfter you access the Network menu, the following options are available:• Server Settings• Device Settings• Diagnostics•

Chapter 5: Before installationIntroductionThis chapter features a checklist of tasks you must complete before you install SIP Softwareon the Avaya 12

Figure 79: Diagnostics menu screenThe following table describes the function of the Navigation keys for the Diagnosticsscreen.Table 98: NavigationKey

Figure 80: IP Set and DHCP information screenThe following is an example of the information that appears:1.ConfigurationNetwork Data Valid: YesMAC Add

S01 IP: xxx.xxx.xxx.xxxPort: 4100 Act: 1 Retries: 5S02 IP: xxx.xxx.xxx.xxxPort: 4100 Act: 1 Retries: 5S03: IP: xxx.xxx.xxx.xxxPort: 4100 Act: 1 Retrie

Figure 81: Network Diagnostic Tools screenThere are two configurable fields:•IP—enter an IP address.• Hops—number of hops used as a configurable param

Key ActionLeft and right arrows Use the left and right arrows to move throughthe configurable fields.Enter Use the Enter key to enter the editing mode

Ethernet StatisticsSIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 295

The following is an example of Ethernet Statistics for the IP Deskphone:1. NI Link Status: Up2. Duplex Mode: Full3. Network Speed: 1000Mb4. Auto Sense

Ethernet Statistics (PC Port) screenThe Ethernet Statistics (PC Port) screen displays Ethernet statistics for the PC port.To access the PC Port statis

8. CRC Errors: 19. Frame Errors: 1A. Unicast Packets Tx: 1B. Unicast Packets Rx: 1C. Broadcast Packets Rx: 1D. Multicast Packets Rx: 1The following ta

Figure 83: IP Network Statistics screenThe following is an example of IP Network Statistics for the IP Deskphone:1. Packet Sent: 02. Packet Received:

the Avaya Support website: http://support.avaya.com, scroll to thebottom of the page, and select Contact Avaya Support.SIP Software for Avaya 1200 Ser

Item Avaya 1220 IPDeskphone ordernumberAvaya 1230 IPDeskphone ordernumber2.3 m (7 ft) CAT5Ethernet cableNTYS13AAThe IP Deskphone can be powered either

Table 108: NavigationKey ActionUp and down arrows Use the up and down arrows to scroll throughthe list of statistics information.Advanced Diag ToolsWi

Table 109: Context-sensitive soft keys for the Advanced Diag Tools screenContext-sensitive soft key ActionApply Invokes the selected service.Back Dism

into the Do Not Disturb (DND) mode and cannot receive any external calls. Information aboutthe pressed key event (except for the Rls key) appears on t

Logging SystemsLogging Systems contains a subsystem for logging incoming and outgoing SIP packages forthe IP Deskphone to the log file in FFS. You can

Context-sensitive soft key ActionBack Dismisses the setting and returns you to theparent screen.The following table describes the function of the Navi

• CPU Load Monitor•Stack Overflow Monitor• Traffic MonitorECR WatchdogThe ECR Watchdog tracks the IP Deskphone to ensure the IP Deskphone survives tra

PDT commandsThe Problem Determination Tool (PDT) is a troubleshooting tool for the IP Deskphone. ThePDT has powerful functions which allow you to perf

# Command Description• If reclevel = 0 — recovering disabled•If reclevel = 1 — recovering on only Criticalerrors• If reclevel = 2 — recovering on Crit

# Command Description23 sipapp <start | stop> Starts or stops the SIP application24 sendunistim <xx xx...> Sends UNIStim message25 rxunis

Device configuration fileThe following table describes the configuration commands in the device configuration file foralarms, logs and diagnostics.Tab

• One of the following file servers used as a Provisioning server:-TFTP server- FTP server- HTTP serverOnly a TFTP server can be used for an initial U

Component Flag Descriptionthen packets start gettingdropped after the time specifiedin DOS_MAX_LIMIT (inseconds).SIP-traffic monitor DOS_LOCK_TIME Spe

The first section provides mandatory information for each record including:• severity level• severity flag• time stamp• software version• source file

Figure 87: Example of the supplementary information in the ECR-log fileDiagnostics and troubleshooting312 SIP Software for Avaya 1200 Series IP De

Figure 88: Example of the supplementary information in the ECR-log file (continued)Figure 89: Example of the ECR-log file on page 314 is an example of

Figure 89: Example of the ECR-log fileDiagnostics and troubleshooting314 SIP Software for Avaya 1200 Series IP Deskphones-Administration November

Figure 90: Example of the ECR-log file (continued)Diagnostic LogsSIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 31

SIP-log fileThe SIP-log file registers incoming and outgoing SIP-packages, and each package is loggedas a record. There are two sections:• The first s

Figure 91: Example of the SIP-log fileDiagnostic LogsSIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 317

Figure 92: Example of the SIP-log file (continued)HTTP server logsTo view all logs related to the http server, go to:/usr/local/sipx/var/log/sipxbx/ht

PC Client Softphone interworking with the IP DeskphoneIf the user does not have access to the pre-authorization configurations in the Feature Optionsm

Before installation32 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

Diagnostics and troubleshooting320 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

IndexNumerics802.1ab Link Layer Discovery Protocol (LLDP) ...102802.1x (EAP) authorization ...101802.1x (EAP)

Emergency calls overview ...161Emergency service dialing plan configuration ...162Emergency Services ...

SET IP configuration ...114SFTP ...

Chapter 6: Configure the provisioningserver Important:If you have UNIStim software on your IP Deskphone, the software must be converted from UNIStim

Download the SIP software to the provisioning serverTo download the SIP software, perform the following procedure.Downloading SIP software for the IP

Figure 4: Sample provisioning fileCreate the SIP provisioning file on the provisioning serverSIP Software for Avaya 1200 Series IP Deskphones-Administ

Table 4: Provisioning file supported sections[DEVICE_CONFIG] Device configuration file[FW] Firmware image[DIALING_PLAN] Dialing plan[LANGUAGE] Downloa

this file is associated. Language files are signed by Avaya and are authenticated by thesoftware for security reasons.•[IMAGES] —section for the image

version stored in the IP Deskphone. If the version is not applicable, as in the caseof language files, the date of the file must be used for the decis

specified, the SERVER_IP that is used is the same SERVER_IP that is used to downloadthe provisioning file.• DELETE_FILES [YES | NO] — if YES, erases t

4 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? [email protected]

If a user has already logged in and either defaulted or chosen English as the user languagepreference, changing the configuration files does not affec

The next table provides a summary of the commands that can be used in the deviceconfiguration file. A description and the exact syntax of each command

Configurationcommand typeConfiguration commandsFORCE_TIME_ZONEIM_MODEIM_NOTIFYDEF_DISPLAY_IMCALL_WAITINGDISTINCTIVE_RINGINGUSE_RPORTTOVM_SOFTKEY_ENABL

Configurationcommand typeConfiguration commandsFP_ENTERED FTP_PASSWORDQoS and ToScommandsDSCP_CONTROL802.1P_CONTROLDSCP_MEDIA802.1P_MEDIADSCP_DATA802.

Server and network configuration commands• SIP_DOMAIN[x] [domain_name] — preconfigures the proxy domain name for allservers. The same configuration ca

• UPDATE_USERS [YES | NO] — affects the default user names stored in theIP Deskphone. If this flag is configured as YES, the default user names are ov

• TOVM_VOICEMAIL_PARAM<string> — customizes the parameter name of the SIP URIof the voice mail system.• SCA_APPEARANCES configures the maximum n

Note:To provision USE_RPORT, the IP Deskphone must be rebooted after the deviceconfiguration file is updated. To force a hard reboot after the device

• VMAIL_DELAY[x] — is a delay, configured in milliseconds, between when the voice mailserver answers the call and the start of dialing the voice mail

previously assigned settings after the IP Deskphone-specific configuration file isdeleted. This recommendation applies to other parameters in the IP D

ContentsChapter 1: New in this release...13Features...

• REDIRECT_TYPE [MCS | RFC3261] — is a command used to select different protocolsfor IP Deskphone redirection. The default setting is MCS.- MCS - when

• AudioCodec <n><codec id><description> — is a command that specifies the codecsthat are available for the user to select. You can c

• DST_ENABLED [YES | NO] — enables and disables the Daylight Savings Time (DST)mechanism. The time received from the server is GMT and is converted to

Location Time zone offset (seconds)(GMT+10:00) Canberra, Melbourne, Sydney 36000(GMT+12:00) Auckland, Wellington 43200• FORCE_TIME_ZONE [YES | NO] — a

restrict the IP Deskphone to 0 logins. The number of concurrent logins can never exceed24, regardless of the value configured on MAX_LOGINS. The defau

• MAX_IM_ENTRIES [x] — is used to configure the maximum number of Instant Message(IM) entries and takes a number as a parameter. Once the maximum numb

- NO - the pound (#) key functions as any other digit or character on the dial pad typicallyused in networks that use vertical service codes or access

- NO - the ring splash does not play..• FORCE_CFWD_NOTIFY [YES | NO ] — allows the administrator to force the behaviorof the DEFAULT_CFWD_NOTIFY value

File Transfer Protocol (TFTP) server. You can enable or disable this feature with the flagpresent in the Device Configuration file. By default, this f

Note:There are some application screens that do not time out. Some menus, such as theadministration menus, require the user to press the Back or Quit

DRegex...

Note:Image files for the IP Deskphone must be in the PNG format.• SPEEDLIST_KEY_INDEX <feature key index> — is used to specify the programmable

• FM_IMAGES_ENABLE [Y | N] — allows the user to act on JPG and PNG files using thefile manager. The values are Y and N. The default value is Y.• FM_CE

• ENABLE_INTERWORKING [YES | NO] — is used to enable the interworking feature topre-authorize users or groups of users to access automatic call answer

• SEC_POLICY_ACCEPT — allows you to accept security policy. The default value isVAL_MANUAL_A. Following are the acceptable parameters:- VAL_MANUAL_A —

- NO_EXPIRE_LOG — A certificate is not deleted when it expires and security logentry is not added. Even if the certificate is not deleted, it cannot b

• 802.1P_CONTROL [x] — is a value entered in decimal format between -1 and 7representing the 802.1P value in the SIP signaling packets. If the value i

telephone number or service point. You can select the country-specific tone. The defaulttone is the North American tone.- frequency1 - the frequency o

NAT configuration commands• NAT_SIGNALLING [NONE | SIP_PING | STUN] — indicates the type of protocol usedfor NAT traversal in the signaling port. The

• STUN_SERVER_PORT1[port_number] — is the port number used corresponding toSTUN_SERVER_IP1. The default port number is 3478.- port_number - is the por

• LISTENING_R_WARN [xx] — is the threshold to send a report on Listening R less than[xx]. The default value is 70. Using 0 resets it to default based

Media Priority bits...

- NO - disables Excessive delay detection.• DELAY_WARN [xx] — is the threshold to give warning on Excessive Delay greater than[xx]. The default is 150

Default is 255, which is equivalent to the recovery level of 2.Create the IP Deskphone-specific configuration file on theprovisioning serverIf the IP

register and authenticate. The default User ID "user1" is used if an ID is not supplied andthe IP Deskphone is not logged in.- * - indicates

that the server can understand and remaps the number entered into different URIs. Some ofthe numbers are mapped as intercom calls, some numbers are ma

Figure 6: Sample dialing planConfigure the provisioning server74 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Com

Dialing function descriptionDialing planAs most IP Deskphone users are used to dialing digits to indicate the address of the destination,there is a ne

$5="Avaya.com"$t=10000 (default timer is 10 seconds)$a=Avaya.comThe second section of dialing plan contains the digit map. The digit map sec

Figure 10: DRegex rulesDRegexSIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012 77

Downloadable WAV filesIt is possible to customize the ring tones on the IP Deskphone with SIP Software. Up to fivespecial ring tones can be downloaded

Chapter 7: Configure the DHCP ServerThe Avaya 1200 Series IP Deskphones support two basic Dynamic Host Configuration Protocol (DHCP)mechanisms to pro

Notifications...

• The DHCP request contains standard IP Deskphone IP DHCP option requestsfrom the point when the IP Deskphone does not receive the VLAN information.Th

Option Description12 Specifies the Hostname. By default, the Hostname is “T”+MACAddress. For example, T001765FDBF1D. The Hostname can bemanually provi

DHCP Option DescriptionNet mask 1Router Option 3Domain Name Server 6 Accepts the first two DNS addresses.Domain Name 15Broadcast Address 28Vendor Spec

Chapter 8: Install the IP DeskphoneComplete instructions to install the Avaya 1200 Series IP Deskphone, including detailed figures andapplicable warn

The following figure shows the connections on the IP Deskphone.Figure 11: IP Deskphone connectionsInstall the IP Deskphone84 SIP Software for Avay

Chapter 9: Upgrade and convert theIP Deskphone softwareIntroduction This chapter describes how to upgrade an Avaya 1200 Series IP Deskphone with UNIS

5. Press the gray arrow at the end of the Knowledge and Solution Engine box toobtain the Search Results.6.From the Search Results, select the appropri

SIP. To successfully convert the software from UNIStim to SIP, the UNIStim software versionon your IP Deskphone must be 062AC5L or higher.Identify the

2. Local Diagnostics3. Network Configuration4. Lock MenuTo make a selection, press the number associated with the menu item, or use theNavigation key

If the number is lower than 062AC5L, see Upgrade UNIStim software to the minimum requiredUNIStim software on page 89 and follow the instructions to up

SIP header fields...

e. Press the gray arrow at the end of the Knowledge and Solution Enginebox to obtain the Search Results.f.From Search Results, select the appropriate

3. If you are using DHCP, select Yes.If you are manually configuring the IP address, netmask, and gateway address,select No.4. If the DHCP option is c

Warning:The TFTP download and upgrade of the Flash memory on the IP Deskphone can take asignificant amount of time (possibly up to 10 minutes). Do no

The following messages display on the IP Deskphone as the IP Deskphone cyclesthrough the conversion process, one after the other:a.[FW] Reading...b. [

Upgrade and convert the IP Deskphone software94 SIP Software for Avaya 1200 Series IP Deskphones-Administration November 2012Comments? infodev@av

Chapter 10: Voice Quality MonitoringFeature overviewProactive Voice Quality Monitoring (PVQMon or VQMon) allows the Avaya 1200 Series IPDeskphone wit

Server set-upThe IP Deskphone with SIP Software works with Telchemy server software. The name of thesoftware is SQmediator and is available through Te

Metric DescriptionListening R-factor Voice quality metric based on burst packetloss, transmission delay and burst loss.MIU Media Information Unit. MIU

Alert interval reportWhen an IP Deskphone with SIP Software detects that a voice quality metric has exceeded athreshold, the IP Deskphone initiates a

Chapter 11: Device Settings on theIP Deskphone with SIPSoftware Important:An Avaya 1200 Series IP Deskphone with SIP Software displays different menu