Avaya CallPilot Manager User Manual Page 104
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104 Chapter 9 CallPilot reports
N0008710 02.1
Port Usage/Call Handling Report
This report summarizes inbound and outbound call activity and port usage on a seven-day rolling
basis. Use this report to identify volume and sources of call traffic, and to determine if additional
system ports are needed.
Use the Port Usage section:
• to see the volume and sources of call traffic
• to determine if additional system ports are needed
• to find time periods where an insufficient number of ports is available
• to see a summary of inbound and outbound call activity and port usage on a 7-day rolling basis
The Port Usage section:
• shows the last seven days for which record collection is complete
• shows the most recent statistics in the left column
• does not include the current day, because record collection for this day is not complete
Use the Call Handling section to see the type of calls that create traffic for the voicemail server.
Look for differences over time by weekday.
The Call Handling section shows:
• each class of call by number of calls, total duration, and average duration
• all outgoing calls in a single category. For example, a call is counted as a Message Notification
even if the called party logs on.
• Outbound Transfer calls with the few seconds of additional connect time caused by the
unsupervised transfer included in the connect time of the incoming call
• Call Screening calls with the holding time of the call to the subscriber set counted under the
total connect time for the incoming call
• all days even if no data is collected for that day. These values are shown as zeroes.
Allocation
shows the minimum and maximum number of ports allocated to voicemail.
Port Status
shows an asterisk (*) beside the port number if the port is disabled when the
report if generated.
Period start
for each day of the week shows the percentage of the time period when all
ports were busy
A non-zero value is possible, but a value consistently higher than 1% or 2%
during peak time periods indicates a need for additional ports
Periods in which at least one port is disabled are shown with an asterisk
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Using the dialpad 11
- Related publications 13
- How to get help 14
- Chapter 2 15
- Using CallPilot Manager 15
- Java environments 16
- Starting CallPilot Manager 17
- System timeout 18
- Chapter 3 19
- CallPilot mailboxes 19
- General Delivery Mailbox 20
- Subscriber mailboxes 20
- Guest mailboxes 21
- Information mailboxes 22
- Mailbox Class of Service 24
- CallPilot 100/150 25
- Networking option 25
- Mailbox options 26
- Auto-Login 27
- Alternate extension 27
- Express Messaging Line 28
- Call Screening 28
- Park and Page 28
- Restricting outdialing 30
- Initializing a mailbox 31
- Chapter 4 33
- Working with mailboxes 33
- Adding a Guest mailbox 34
- 18 Click the Submit button 35
- Adding an Information mailbox 36
- Adding many mailboxes 37
- About mailbox passwords 39
- Changing mailbox settings 40
- To edit a Class of Service 41
- Deleting a mailbox 42
- About Group Lists 43
- Adding a Group List 44
- Changing a Group List 45
- To change a Group List 45
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- N0008710 02.1 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Transfer Callback 153
- Chapter 17 155
- Transfers check boxes 156
- 3 Click the Submit button 156
- Centralized Voicemail notes 157
- Appendix 159
- Default configuration values 159
- Glossary 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
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