Avaya CallPilot Manager User Manual Page 14
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14 Chapter 1 Getting started with CallPilot Manager
N0008710 02.1
How to get help
USA and Canada
Authorized Distributors - Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.
Website:
http://www.nortelnetworks.com/support
email:
Presales Support (CSAN)
Telephone:
1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#
EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone:
00800 800 89009
Fax:
44-191-555-7980
email:
CALA (Caribbean & Latin America)
Technical Support
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
APAC (Asia Pacific)
Technical Support
Telephone:
+61 388664627
Fax:
+61 388664644
email:
asia_support@nortelnetworks.com
- CallPilot Manager 1
- Set Up and Operation Guide 1
- CallPilot Manager Set Up and 2
- Operation Guide 2
- Contents 3
- Contents 4
- Chapter 5 4
- Chapter 6 5
- Chapter 7 5
- Chapter 8 6
- Chapter 9 6
- Chapter 1 9
- CallPilot options 10
- Using the dialpad 11
- Related publications 13
- How to get help 14
- Chapter 2 15
- Using CallPilot Manager 15
- Java environments 16
- Starting CallPilot Manager 17
- System timeout 18
- Chapter 3 19
- CallPilot mailboxes 19
- General Delivery Mailbox 20
- Subscriber mailboxes 20
- Guest mailboxes 21
- Information mailboxes 22
- Mailbox Class of Service 24
- CallPilot 100/150 25
- Networking option 25
- Mailbox options 26
- Auto-Login 27
- Alternate extension 27
- Express Messaging Line 28
- Call Screening 28
- Park and Page 28
- Restricting outdialing 30
- Initializing a mailbox 31
- Chapter 4 33
- Working with mailboxes 33
- Adding a Guest mailbox 34
- 18 Click the Submit button 35
- Adding an Information mailbox 36
- Adding many mailboxes 37
- About mailbox passwords 39
- Changing mailbox settings 40
- To edit a Class of Service 41
- Deleting a mailbox 42
- About Group Lists 43
- Adding a Group List 44
- Changing a Group List 45
- To change a Group List 45
- Setting up the Auto Attendant 55
- Greeting Tables 56
- Holiday List 58
- About Holiday status 60
- About Company Greetings 62
- Recording a Company Greeting 63
- Setting up a Greeting Table 63
- Setting the business hours 65
- Assigning a menu repeat key 67
- Auto Attendant Menu 68
- Recording a Custom Menu 68
- About Touchtone Gate 70
- About the CLID Routing Table 72
- Configuring line answering 76
- Custom Call Routing 77
- Example of a Home node 79
- Company Greeting 79
- Home node 79
- Planning a CCR Tree 80
- About CCR Tree structure 80
- Mailbox node 81
- Transfer node 81
- Destination 82
- Park and Page node 82
- An example of a CCR Tree 83
- Working with CCR Trees 85
- Creating a Home Transfer node 87
- Creating a Home Mailbox node 87
- Copying a CCR Tree 88
- To copy a CCR Tree 88
- Adding nodes to the Home node 89
- Adding a Menu node 90
- Adding an Information node 90
- Adding a Mailbox node 91
- Adding a Transfer node 92
- Adding a Park and Page node 93
- To add a Park and Page node 94
- Testing a CCR Tree 96
- Disabling a CCR Tree 97
- Changing a node 98
- Deleting a node 98
- Deleting a CCR Tree 98
- CallPilot reports 99
- Mailbox Information Report 100
- All Mailbox Activity Report 102
- Event Log Report 102
- CCR Tree Usage Report 103
- N0008710 02.1 104
- Fax Usage Report 105
- System Configuration Report 106
- Resetting Mailbox statistics 107
- Chapter 10 109
- CallPilot system properties 109
- Chapter 11 113
- Dialing Translation 113
- numbers 114
- Network Access 115
- Translation properties 116
- Translation Table 117
- Translation Table entries 117
- Table entry 118
- Chapter 12 119
- Viewing switch properties 120
- Creating Access Passwords 120
- Chapter 13 123
- CallPilot Manager operations 123
- and presents each caller 126
- Setting the Operator status 128
- To set the Operator status 128
- Setting the Business Status 131
- To set the Business Status 131
- Setting up line answering 133
- To assign Answer Lines 133
- Chapter 14 135
- Information mailbox messages 137
- Chapter 15 139
- Troubleshooting CallPilot 139
- Chapter 16 143
- CallPilot configuration tips 143
- To Call Forward All Calls 144
- On Your Toes Dance Studio 145
- The central receptionist 145
- The Costume Room 146
- Bridge Stone Engineering 147
- The managers 149
- Shipping and Receiving 149
- Feature compatibility 150
- Transfer Callback 153
- Chapter 17 155
- Transfers check boxes 156
- 3 Click the Submit button 156
- Centralized Voicemail notes 157
- Appendix 159
- Default configuration values 159
- Glossary 161
- 162 Glossary 162
- Glossary 163 163
- 164 Glossary 164
- Glossary 165 165
- 166 Glossary 166
- Glossary 167 167
- 168 Glossary 168
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