Avaya BCM 2.0 FAX User Manual

Part No. P0919426 02CallPilotFax Set Up and Operation GuideReturnto Menu

10 Chapter 1 About CallPilot FaxP0919426 02About telephone buttonsThis table shows the Nortel Networks Business Series Terminal buttons. Use the b

Chapter 1 About CallPilot Fax 11CallPilot Fax Set Up and Operation GuideInitializing a mailboxInitializing a mailbox prepares your mailbox to rece

12 Chapter 1 About CallPilot FaxP0919426 02Checking which mailbox interface you useCallPilot supports two interfaces: Norstar Voice Mail and CallP

13CallPilot Fax Set Up and Operation GuideChapter 2Setting up CallPilot FaxAbout the Fax propertiesThe Fax properties areNote: If you use Business Com

14 Chapter 2 Setting up CallPilot FaxP0919426 02Setting the Fax propertiesTo set the fax properties1 Start CallPilot Manager.2 Click the Configura

Chapter 2 Setting up CallPilot Fax 15CallPilot Fax Set Up and Operation GuideChanging the Fax propertiesYou can change any of the Fax properties a

16 Chapter 2 Setting up CallPilot FaxP0919426 02Creating a custom cover pageThe fax image file you use for a custom fax cover page are:• a single

Chapter 2 Setting up CallPilot Fax 17CallPilot Fax Set Up and Operation Guide12 Click the Size tab and• from the Size list box select Custom• in t

18 Chapter 2 Setting up CallPilot FaxP0919426 02Adding a Fax Overflow mailboxA Fax Overflow mailbox is a mailbox for your fax machine. Add a Fax O

Chapter 2 Setting up CallPilot Fax 19CallPilot Fax Set Up and Operation Guide16 In the Fax Retries box type the number of times to try to deliver

2P0919426 02CallPilot Fax Set Up and Operation GuideCopyright © 2001 Nortel NetworksAll rights reserved. 2001.The information in this document is subj

20 Chapter 2 Setting up CallPilot FaxP0919426 02Changing a Fax Overflow mailboxYou can change any property of a Fax Overflow mailbox except for th

Chapter 2 Setting up CallPilot Fax 21CallPilot Fax Set Up and Operation GuideDeleting a Fax Overflow mailboxYou can delete a Fax Overflow mailbox

22 Chapter 2 Setting up CallPilot FaxP0919426 02Creating a Fax Group ListA Fax Group List:• is a list of external fax telephone numbers• sends a f

Chapter 2 Setting up CallPilot Fax 23CallPilot Fax Set Up and Operation Guide11 Click the Close button and replace your telephone handsetThe windo

24 Chapter 2 Setting up CallPilot FaxP0919426 02Sending a Fax Group messageSend a Fax Group message to notify a group by fax of an event or notice

Chapter 2 Setting up CallPilot Fax 25CallPilot Fax Set Up and Operation GuideTo send a Fax Group Message - CallPilot1 Press ≤·°⁄.Follow the voice

26 Chapter 2 Setting up CallPilot FaxP0919426 02

27CallPilot Fax Set Up and Operation GuideChapter 3Setting up Fax On Demand mailboxesAbout Fax On Demand mailboxesA Fax On Demand mailbox lets externa

28 Chapter 3 Setting up Fax On Demand mailboxesP0919426 02Adding a Fax On Demand mailboxTo add a Fax On Demand mailbox1 Start CallPilot Manager.2

Chapter 3 Setting up Fax On Demand mailboxes 29CallPilot Fax Set Up and Operation Guide18 In the Fax Retries box type the number of delivery attem

Contents 3CallPilot Fax Set Up and Operation GuideContentsChapter 1About CallPilot Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 3 Setting up Fax On Demand mailboxesP0919426 02Recording a Fax On Demand mailbox greetingYou must record a greeting for each Fax On Dem

Chapter 3 Setting up Fax On Demand mailboxes 31CallPilot Fax Set Up and Operation GuideTo record a greeting1 Press ≤·°⁄.Follow the voice prompts o

32 Chapter 3 Setting up Fax On Demand mailboxesP0919426 02Changing a Fax On Demand mailboxYou can change any property of a Fax On Demand mailbox e

Chapter 3 Setting up Fax On Demand mailboxes 33CallPilot Fax Set Up and Operation GuideChoosing a Fax On Demand call methodFor each Fax On Demand

34 Chapter 3 Setting up Fax On Demand mailboxesP0919426 02Adding a fax message to a Fax On Demand mailboxYou add fax messages to a Fax On Demand m

Chapter 3 Setting up Fax On Demand mailboxes 35CallPilot Fax Set Up and Operation GuideDeleting a fax from a Fax On Demand mailboxYou can change o

36 Chapter 3 Setting up Fax On Demand mailboxesP0919426 02Adding a Fax On Demand mailbox to a CCR TreeTo make a Fax On Demand mailbox accessible f

37CallPilot Fax Set Up and Operation GuideChapter 4Troubleshooting FaxTroubleshooting Fax involves solving problems related to Fax options. For more i

38 Chapter 4 Troubleshooting FaxP0919426 02Faxes cannot be sent to the fax machineIf this occurs on a local fax machine:• verify that the fax mach

39CallPilot Fax Set Up and Operation GuideChapter 5Fax configuration tipsUsing CallPilot Fax for a small businessThe following examples describe how a

4 ContentsP0919426 02Chapter 3Setting up Fax On Demand mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27About Fax On Demand mai

40 Chapter 5 Fax configuration tipsP0919426 02Fax TipsUse these tips to maximize your Fax efficiency.You can print a fax from a Fax Overflow mailb

41CallPilot Fax Set Up and Operation GuideChapter 6Fax programming recordPre-installation checklistNote: You can photocopy these pages.Extension numbe

42 Fax programming recordP0919426 02Fax Overflow mailboxesMailbox number Fax machine extension number Mailbox nameSpoken nameFax retries (1-99) F

Fax programming record 43CallPilot Fax Set Up and Operation GuideFax On Demand mailboxes* A caller can request a maximum of 8 faxes. A mailbox ca

44 Fax programming recordP0919426 02Fax Group Lists*The Group List leading digit can be changed from the default of 9 during system initializatio

45CallPilot Fax Set Up and Operation GuideGlossaryATAAn Analog Terminal Adapter is a product, such as the Nortel Networks ATA2, that connects an analo

46 GlossaryP0919426 02DisplayA one- or two-line screen on a display telephone that shows CallPilot commands and options.Display buttonsThe three bu

Glossary 47CallPilot Fax Set Up and Operation GuideGreetingsFax On Demand mailbox Greetings can be recorded in Primary and Alternate Languages. The

48 GlossaryP0919426 02Path numberAn identification number assigned to a Path on each CCR Tree. The number represents the sequence of digits that ca

CallPilot Fax Set Up and Operation Guide49IndexAAnalog Station Module 6, 13Analog Terminal Adapter 6, 13ASM 6, 13ATA 6, 13CCall methodsFax On

5CallPilot Fax Set Up and Operation GuideChapter 1About CallPilot FaxThis guide leads a System Administrator through setting up CallPilot Fax and is a

50 IndexP0919426 02Fax propertieschanging 15cover page 13number of retries 13retry interval 13setting 14system extension 13system name

6 Chapter 1 About CallPilot FaxP0919426 02Learning about FaxCallPilot Fax includes:• Fax Answering• Fax Mail• Fax On Demand• Fax OverflowAbout Fax

Chapter 1 About CallPilot Fax 7CallPilot Fax Set Up and Operation GuideAbout Fax OverflowWith Fax Overflow you can set up a Fax Overflow mailbox.

8 Chapter 1 About CallPilot FaxP0919426 02CallPilot Fax featuresYou can set up other CallPilot Fax features that maximize your company’s fax effic

Chapter 1 About CallPilot Fax 9CallPilot Fax Set Up and Operation GuideAbout adding a Fax On Demand mailbox to a CCR TreeYou can add Fax On Demand