Avaya CallPilot Fax User Manual

BCM50 3.0CallPilotDocument Status:StandardDocument Number: NN40080-301Document Version: 03.01Date: August 2007CallPilot Fax Set Up and Operation Guide

10 Chapter 1 Getting startedNN40080-301NN40080-301be set up as Fax Only. If the Fax Only option is selected, the caller will not hear a greeting and w

Chapter 1 Getting started 11CallPilot Fax Set Up and Operation GuideThe CallPilot reports that show Fax informationFor more information about CallPilo

12 Chapter 1 Getting startedNN40080-301NN40080-301Initializing a mailboxInitializing a mailbox prepares your mailbox to receive messages. A mailbox ca

Chapter 1 Getting started 13CallPilot Fax Set Up and Operation GuideChecking which mailbox interface you useCallPilot supports two interfaces: Norstar

14 Chapter 1 Getting startedNN40080-301NN40080-301Symbols and text conventionsThese symbols are used to Highlight critical information for the BCM50 s

Chapter 1 Getting started 15CallPilot Fax Set Up and Operation GuideThese conventions and symbols are used to represent the Business Series Terminal d

16 Chapter 1 Getting startedNN40080-301NN40080-301Related DocumentsThis section provides a list of additional documents referred to in this guide. Key

Chapter 1 Getting started 17CallPilot Fax Set Up and Operation Guidehttp://www.nortel.com/ercGetting Help through a Nortel distributor or reseller If

18 Chapter 1 Getting startedNN40080-301NN40080-301

19CallPilot Fax Set Up and Operation GuideChapter 2Setting up CallPilot Fax the Fax propertiesNote: If you use Business Communications Manager (BCM),

Copyright © 2005–2007 Nortel Networks, All Rights ReservedThe information in this document is subject to change without notice. The statements, config

20 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-301Setting the Fax propertiesTo set the Fax properties1 Start CallPilot Manager.2 Click the Co

Chapter 2 Setting up CallPilot Fax 21CallPilot Fax Set Up and Operation Guide9 Click Submit.You can set up the system extension with a Fax Overflow ma

22 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-301Changing the Fax propertiesYou can change any of the Fax properties at any time.To change t

Chapter 2 Setting up CallPilot Fax 23CallPilot Fax Set Up and Operation GuideCreating a custom cover pageThe fax image file you use for a custom fax c

24 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-30112 Click the Size tab and:• from the Size list box select Custom•in the Width box type 8.5•

Chapter 2 Setting up CallPilot Fax 25CallPilot Fax Set Up and Operation GuideTo add a Fax Overflow mailbox1 Start CallPilot Manager.2 Click the Mailbo

26 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-30119 In the Fax Interval box type the number of minutes to wait between delivery attempts.Set

Chapter 2 Setting up CallPilot Fax 27CallPilot Fax Set Up and Operation GuideCreating a Fax Group ListA Fax Group List:• is a list of external fax tel

28 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-30111 To listen to the recording, click Play orto save the recording, click Save.12 Click Clos

Chapter 2 Setting up CallPilot Fax 29CallPilot Fax Set Up and Operation GuideSending a Fax Group messageSend a Fax Group message to notify a group by

3CallPilot Fax Set Up and Operation GuideTask ListGetting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Chapter 2 Setting up CallPilot FaxNN40080-301NN40080-301To send a Fax Group message - CallPilot1 Press ≤·°⁄.Follow the voice prompts or the display

31CallPilot Fax Set Up and Operation GuideChapter 3Setting up Fax On Demand mailboxesAbout Fax On Demand mailboxesA Fax On Demand mailbox lets externa

32 Chapter 3 Setting up Fax On Demand mailboxesNN40080-301NN40080-3019 Select the Display in Directory check box if you want the Fax On Demand mailbox

Chapter 3 Setting up Fax On Demand mailboxes 33CallPilot Fax Set Up and Operation GuideRecording a Fax On Demand mailbox greetingYou must record a gre

34 Chapter 3 Setting up Fax On Demand mailboxesNN40080-301NN40080-301To record a greeting1 Press ≤·°⁄.Follow the voice prompts or the display button o

Chapter 3 Setting up Fax On Demand mailboxes 35CallPilot Fax Set Up and Operation GuideChanging a Fax On Demand mailboxYou can change any property of

36 Chapter 3 Setting up Fax On Demand mailboxesNN40080-301NN40080-301Choosing a Fax On Demand call methodFor each Fax On Demand mailbox you must choos

Chapter 3 Setting up Fax On Demand mailboxes 37CallPilot Fax Set Up and Operation GuideAdding a fax message to a Fax On Demand mailboxYou add fax mess

38 Chapter 3 Setting up Fax On Demand mailboxesNN40080-301NN40080-301Deleting a fax from a Fax On Demand mailboxYou can change or view a fax selection

Chapter 3 Setting up Fax On Demand mailboxes 39CallPilot Fax Set Up and Operation GuideAdding a Fax On Demand mailbox to a CCR TreeTo make a Fax On De

4 Task ListNN40080-301NN40080-301

40 Chapter 3 Setting up Fax On Demand mailboxesNN40080-301NN40080-301

41CallPilot Fax Set Up and Operation GuideChapter 4Troubleshooting FaxTroubleshooting Fax involves solving problems related to Fax options. For more i

42 Chapter 4 Troubleshooting FaxNN40080-301NN40080-301• make sure that the fax machine is connected to the system through an Analog Telephone portFaxe

43CallPilot Fax Set Up and Operation GuideChapter 5Fax configuration tipsUsing CallPilot Fax for a small businessThe following examples describe how a

44 Chapter 5 Fax configuration tipsNN40080-301NN40080-301Fax tipsUse these tips to maximize your Fax efficiency.You can print a fax from a Fax Overflo

45CallPilot Fax Set Up and Operation GuideAppendix AFax programming recordThis section provides record sheets for Fax programming. You can photocopy t

46 Appendix A Fax programming recordNN40080-301NN40080-301Pre-installation checklistExtension number/mailbox number lengthInstaller nameInstallation d

Appendix A Fax programming record 47CallPilot Fax Set Up and Operation GuideFax Overflow mailboxesMailbox number Fax machine extension number Mailbox

48 Appendix A Fax programming recordNN40080-301NN40080-301Fax On Demand mailboxes* A caller can request a maximum of 8 faxes. A mailbox can store as m

Appendix A Fax programming record 49CallPilot Fax Set Up and Operation GuideFax Group Lists*The Group List leading digit can be changed from the defau

5CallPilot Fax Set Up and Operation GuideContentsChapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50 Appendix A Fax programming recordNN40080-301NN40080-301

51CallPilot Fax Set Up and Operation GuideGlossaryAnalog Telephone portAn Analog Telephone port can be an analog port on the BCM50 main cabinet, an AS

52 GlossaryNN40080-301NN40080-301DisplayA one- or two-line screen on a display telephone that shows CallPilot commands and options.Display buttonsThe

Glossary 53CallPilot Fax Set Up and Operation GuideInitializing a mailboxPreparing a mailbox to receive messages. This includes changing a mailbox def

54 GlossaryNN40080-301NN40080-301

55CallPilot Fax Set Up and Operation GuideIndexBBusiness Series Terminals, telephone buttons 15CCall methodsFax On Demand 36one-call method 36tw

56 IndexNN40080-301NN40080-301GGroup Listcreating 27maximum number of lists 27maximum number of members 27recording a name 27IInitializing a m

6 ContentsNN40080-301NN40080-301Deleting a fax from a Fax On Demand mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Adding a Fax

7CallPilot Fax Set Up and Operation GuideChapter 1Getting started About this GuideThe CallPilot Fax Set Up and Operation Guide describes how to config

8 Chapter 1 Getting startedNN40080-301NN40080-301• which mailbox interface you use.See the “Checking which mailbox interface you use” on page 13 for i

Chapter 1 Getting started 9CallPilot Fax Set Up and Operation Guide• from Feature 980 (Leave Message) or Feature 986 (Transfer Caller to Mailbox)• thr